Official PokerTracker Support Thread

[PokerTracker]

HM2 "upgrade" to PT4 Special Price

I own HM2 Holdem + Omaha Pro version and I will probably move to PT4 Pro. I've uninstalled HM2 and begun a 30 day trial of PT4. So far I like it better than HM2 because it does not bug my system .

As I understand I have to provide a screen shot of my HM2 email purchase confirmation to get the special ending May 5 2014?

Yes, that is correct. To qualify for the limited time 40% Discount off the price of PokerTracker 4 you must provide proof of HEM or HM2 ownership for verification in the form of a screenshot. We can accept screenshots in any of the following formats: JPG, PNG, TIFF, GIF, .DOC, DOCX, RTF, or PDF. Once the screenshot is uploaded, please select the PokerTracker 4 version you wish to purchase to receive the 40% discount. Proof of Ownership Options:

• Upload a screenshot of your holdemmanager.com 'My Account' page listing your payment date of purchase.
• Upload a screenshot of the email confirmation of your HEM or HM2 purchase; the email screenshot must contain the date of purchase to qualify for the discount.

PS: You did not have to uninstall HM2, it does not matter if that application is installed or not, performance will be unaffected while using PT4.

 

[Matt Vaughan]

The trials offered by PokerTracker are always unrestricted by stakes. Small stakes limiting is only in effect if you chose to purchase. PokerTracker 4 is unrestricted, the Small Stakes version of PokerTracker 4 adds restrictions - if you think about it that way its more logical.

I'm aware of this and wasn't complaining about the structuring of the product, I was simply speculating that the trial doesn't really confirm or deny the answer to my initial question.

I did some googling and I think I actually found that it is supported by small stakes. Some forum post thing on the PT website from 2008, but it seems applicable: https://www.pokertracker.com/forums/viewtopic.php?f=58&t=43079

Thanks for awesome support as usual.

 

[PokerTracker]

I'm aware of this and wasn't complaining about the structuring of the product, I was simply speculating that the trial doesn't really confirm or deny the answer to my initial question.

I did some googling and I think I actually found that it is supported by small stakes. Some forum post thing on the PT website from 2008, but it seems applicable: https://www.pokertracker.com/forums/viewtopic.php?f=58&t=43079

Thanks for awesome support as usual.

That was a bug added to just one release version of PokerTracker many years ago, because it was a bug that was fixed years ago it is therefore is not relevant to your question.

To clarify, we would add a warning window that said "this 10 day trial is only for the small stakes version of Omaha" if it was necessary. Since the trial is unrestricted, there is no need to add a warning message. Hope that helps clear up the misunderstanding.

 

[Gorak]

Can I put the hands of different sites in the same folder and start PokerTracker's "Get Hands While Playing" to get them in my database?

In other words, will PokertTracker correctly identify and classify hands of a mixed sites folder?

 

[PokerTracker]

Can I put the hands of different sites in the same folder and start PokerTracker's "Get Hands While Playing" to get them in my database?

In other words, will PokertTracker correctly identify and classify hands of a mixed sites folder?

Click "Get Hands From Disk" instead of "Get Hands While Playing", PokerTracker will be unaffected if you have mixed hand history formats in the same folder while using this method.

 

[okeedokalee]

On Norton 360 firewall allow options, all options appear thus:
Manually configure Internet access
Select "Allow".
Click OK. Your application will be added to the list.
Repeat the steps above and add more "Allow" rules for the following programs:
C:\Program Files\PostgreSQL\x.x\bin\postgres.exe (x.x refers the version of PostgreSQL on your computer)
C:\Program Files\PokerTracker 4\PokerTracker4.exe
C:\Program Files\PokerTracker 4\PokerTrackerHud4.exe
Click OK. Close Norton Internet Security or Norton Personal Firewall.
Restart your computer for the changes to take place.

C:\Program Files\PokerTracker 4\PokerTrackerHud4.exe is the exception.

What do I need to do please, so as this also appears as an option.

 

[PokerTracker]

On Norton 360 firewall allow options, all options appear thus:
Manually configure Internet access
Select "Allow".
Click OK. Your application will be added to the list.
Repeat the steps above and add more "Allow" rules for the following programs:
C:\Program Files\PostgreSQL\x.x\bin\postgres.exe (x.x refers the version of PostgreSQL on your computer)
C:\Program Files\PokerTracker 4\PokerTracker4.exe
C:\Program Files\PokerTracker 4\PokerTrackerHud4.exe
Click OK. Close Norton Internet Security or Norton Personal Firewall.
Restart your computer for the changes to take place.

C:\Program Files\PokerTracker 4\PokerTrackerHud4.exe is the exception.

What do I need to do please, so as this also appears as an option.

Please review our Firewall and Antivirus guide at https://www.pokertracker.com/guides...all-and-security-software-configuration-guide

Our steps located in this guide have been adapted from Symantec's directions, located at http://service1.symantec.com/Suppor...docid=2003022714315536&nsf=nip.nsf&view=docid


You should direct all Norton related product questions to Norton’s technical support department which is located at http://www.symantec.com/norton/support/dtree.jsp. You can point them to our guide for additional help. We do not have hands-on experience with Norton antivirus products, our staff does not use this software.

PS: what did you mean by "C:\Program Files\PokerTracker 4\PokerTrackerHud4.exe is the exception."?

 

[okeedokalee]

PS: what did you mean by "C:\Program Files\PokerTracker 4\PokerTrackerHud4.exe is the exception."?

The above option doesn't exist with the other firewall options to allow access.

 

[PokerTracker]

PS: what did you mean by "C:\Program Files\PokerTracker 4\PokerTrackerHud4.exe is the exception."?

The above option doesn't exist with the other firewall options to allow access.

I'm afraid this would be between you and Norton, this is a Norton issue, not a PokerTracker issue. We do not know why their application does not provide those options to you. Our support generally does not like recommending Norton products, if you cannot get satisfaction from Norton's support perhaps you should look into one of the many other security options available instead? Many are free, we included a list within the guide I previously posted for you.

 

[PokerTracker]

We just put out a massive update to PokerTracker 4, lots of work done to the database back end to make this the most impressive new release since we put out PokerTracker 4. We have been working on the caching and PostgreSQL updates for months, we are proud to be able to share this with you today! The release notes are very long, we ask that if you do not normally read the release notes (we always recommend that you do) then at a minimum please review the New Features popup when PokerTracker 4 is updated. A database update is required, please plan when you update to assure that this will not interfere with your playing schedule.


PokerTracker 4.11 AVAILABLE NOW! - Release Notes - May 19, 2014

ATTENTION: A database update is required after installing PokerTracker 4.11, please allow this update to be completed. If you have a large database please postpone installation of 4.11 until your session is complete to avoid interfering with your playing schedule. Please be aware that if this database update is canceled or bypassed PokerTracker 4.11 will not work properly until a cache rebuild is manually executed.
Key Updates Summary:

• NEW: Custom Stats can now use the database cache to improve performance! *
• NEW: iPoker Twister tournaments are now supported!
• NEW: You can now choose from any opponent model while using the ICM Quiz simulator!
• NEW: Custom Themes are now supported as a PokerTracker Premium Addon option!
• NEW: FullTilt Flipout tournaments now supported!
• NEW: 888 tournament audit files in Excel format can now be imported!
• NEW: Conditional support for PostgreSQL 9.3 is now available ***
• NEW: The popular 'Call PF 3Bet After Raise' custom stat has been added by default! **

Added:

• Site Support: Gtech: Added support for Gtech’s new “.log” hand history format
• Import: 888: Add support for 888 ‘.xls tournament audit files
• Import: Full Tilt: Added support for new FLIPOUT tournaments
• Import: iPoker: Include HUD support for 3-max (Twister tourneys)
• Database Cache: Report and HUD speed when using custom database columns has been improved thanks to the addition of a new custom column cache*
• Database: PostgreSQL: Initial support for PostgreSQL 9.3 has been added, this conditional option will require manual installation of 9.3 - FOR ADVANCED USERS ONLY ***
• Database: Maintenance: Added a Custom Cache Rebuild option to rebuild just the cache for custom stat columns
• HUD: The HUD can now address custom cache tables when custom Columns are used to create Custom Stats that are displayed in the HUD
• ICM Quiz: Added opponent modeling selection options at the start of the ICM Quiz
• Omaha Hand Range Selector: New rundown option added : “Any 3 Card Straight”
• Premium Addons: Theme support for Premium Addons now available
• Stats: Custom: Columns: New Cache function has been added, all existing custom columns will be automatically enabled if conditions of the column allow it to be cached
• Stats: Added 'Call PF 3Bet After Raise' due to it's popularity in the PokerTracker Download Warehouse
• Stats: Customization: Added the ability to filter the stat list in addition to the existing search
• Stats: Customization: The “raise to a power" function in custom stat expressions are now available using the ‘^’ operator
• Stats: Customization: New string functions are now available for formatting stat expressions using ‘length’, ‘substr', and ‘strpos’
• TableTracker: Removed 888 from the available TableTracker sites due to changes in 888’s User Agreement that affects TableTracker but does affect any other part of PokerTracker 4

Changed:

• Import: Include the made hand at showdown for all internal text hand history formats for sites that do not provide text hand histories such as iPoker, GTechG2, MPN, Merge, and WPN
• HUD: Hand History Viewer: The full pot amount is now displayed in the [Split Pot] combobox text
• Backup/Restore: Validation of Processed hands files is now disabled, this was an unnecessary step to complete database backups
• Filters: Sort the Quick Filters list found in the Filter Save/Edit windows
• GUI: HUD: The HUD’s Hand History Viewer will now recall the window sizing when opened
• Holdem Hand History Viewer: Board cards are now displayed on a new line rather than that same line as other actions when using the Small Cards option to improve legibility
• ICM: Rebuys: Add support for ICM and Net Adjusted calculations Final Tables in rebuy tournaments when all prizes are known
• ICM Quiz: Enable the selection of the hand range model used for the Hero Range feature at the start of the ICM Quiz
• ICM Opponent Modeling: Do not allow model names"random" or "advanced" to prevent conflicts with the ICM Quiz
• Premium Addons: Reports: Add the ability to reset premium reports to their defaults
• Replayer: The tournament number can now be displayed in Replayer Chat Box as an option
• Statistics: Editor: Validate if the cache can be created when a database columns are altered
• Stats: Improve the calculation speed of ‘ICM Equity Adjusted’ and ‘Adjusted Diff’, the older versions of these stats will remain but they have been renamed to include the ‘(Legacy)’ suffix
• TableTracker: £0.25 NL stake now available

Fixed:

• Import: 888: All hands from 888 skin “Lucky Ace” to be detected and import as 888
• Import: 888: Default 2-max 888 HUD positions have been changed so they are now North & South instead of East & West
• Import: 888: Compensate for tournament buyins that use a comma instead of a decimal point
• Import: 888: 888 and other Double or Nothing tournament summaries will now trigger Tournament Detection when the summary does not contain a .txt extention
• Import: 888: Various improvements to 888 audit file importing
• Import: Everleaf: Address import errors that occurred when importing the now-defunct Everleaf network hand histories on a Mac that resulted in a "player not found” error message
• Import: Full Tilt: Updated the config file to address issues importing Adrenaline Tournament hands
• Import: Full Tilt: Support newly added blank lines in tournament summaries and other related changes to the summary format will allow for better handling of Multi-Entry tournaments with missing hand data
• Import: GTECHG2: Fix to address import errors that occurred with old hands that use abbreviated closing player tags
• Import: GTECHG2: Improve parsing rules to improve import accuracy of winnings
• Import: iPoker: Fix to stop crashing that occurred when the Speed Poker HUD was enabled in new iPoker skin clients
• Import: iPoker: Compensate for pot size calculation error when a dead small blind exists but it is not tallied in the "bet" line of the hand history
• Import: iPoker: Hand History Folder auto-detection support for Genting, Coral, and LadBrokes
• Import:MPN: Continue to improve MPN Euro tournament detection to stop these tournaments from importing as USD
• Import: MPN: Updated the preferred seating options to match the latest MPN client changes
• Import: PartyPoker: Compensate for action lines that are combined with "time bank" messages
• Import: PokerStars: Fix a scenario that can occur where a freeroll tournament summary can zero the cash prizes if imported separately when in reality there are cash and satellite ticket prizes
• Import: Revolution: Address an import error that can occur when hands are folded to the big blind
• Import: UltimateBet: Address import errors that occurred in hands that were all-in in the blinds in the original “old” Ultimate Bet hand history format for legacy importing
• Import: WPN: Append "Hi/Lo" and "Hi" to Omaha limit strings
• Import: WPN: Compensate for missing 1 chip bug in hand histories O8 tournaments until WPN can address this bug
• Import: Improve the calculation methods used to determine Omaha wrap outs, turn nut & nonnut draw counts **
• Import: Improve the calculation of Omaha nonnut straight draws with made straights on turn **
• Import: Improve the calculation of Hand Strength flags when the player has 2 Pair, while there is a third worse pair on the board **
• Import: Improve calculation of Omaha gutshot draws in hands where there are two unique gutshots by tracking this as a double gunshot - even though these are not considered double gunshot draws **
• Import: The buyin will now be ignored when importing PT3’s Generic Summary format because PokerTracker 3’s buying was defined as buyin+ fee, when these summaries are imported the hands will set the buying instead of the summary
• Import: Improve rebuy calculation in less than 500 chip games
• Import: Address some invalid pot size errors that may occur when using Auto Import that do not occur when using Get Hands From Disk
• HUD: iPoker: Fixed seat positioning for 3-seat “Twister” games
• HUD: Assure that Hero and Live stats properly update when switching between Lifetime and Table Session Only stat modes
• HUD: Allow player names with the ‘|’ character to work with HUD tournament stack filters
• Backup: Removed delay that could occur during “Finalizing" post-backup
• Backup/Restore: Allow the backup of optional files (Data or Config folder) that includes a filename with a non-ascii character
• Backup/Restore: Fix to prevent backup names to include an uppercase ‘.ZIP’ file name extension
• Backup/Restore: Removed busy cursor
• Crash Reporter: Allow Trial users to add or change their email address in the Crash Reporter
• Database: Fix a mismatch in positioning labels for position 4 that only affects 9-handed games
• Database Purge: Removed delay that could occur during "Finalizing" post-purge
• Database Update: Make the Dialog window slightly taller window in both operating systems to address the truncation of text that could occur on a Mac
• Export Hands: Date range using UTC date/time instead of local time when exporting from the Advanced tab
• Filters: Fix misspelling of Thai “Baht”
• Filters: Fix a filter logic error that affected the Omaha 20 out wrap draw selection options
• Filters: Fix to allow the "Last X Hours" filter to work with graph options other than “hands”
• Hand History Viewer: Allow equities to be calculated for the 2nd 'run it twice' run
• Hand History Viewer: WPN did not show the low hand in Hi/Low games
• Holdem Hand Visualizer: Address display bug that occurred when the Big Blind folds to a call
• Holdem Hand Visualizer: Improve decimal precision equity when odds are near 0% & 100%
• ICM: Fix scenario that can occur where Net Adjusted is calculated before a final table is reached, resulting in incorrect net adjusted winnings in a 5-table SNG
• ICM: PokerStars: Improve detection of 6-table 6-max shootout satellite SNGs to allow Net Adjusted to be calculated
• ICM Quiz: Fix bug that did not always allow the ICM Quiz to restart from the menu selection
• Mac: HUD: Do not allow AppNap to sleep while the HUD process is enabled
• Mac: Address rare crashes that can occur when starting auto-import
• Mac: Apply patch to wxWidgets that allows HUD process to improve startup experience
• Mac: Address GUI issue that could cause popups to appear slightly off-screen
• Mac: Omaha Range Selector: Fix legibility of rundown filter options due to GUI design
• NoteTracker: Optimized the method used for purging automatic notes
• Premium Addons: Reports: Enforce filtering within the stake restrictions defined in Premium Reports
• Premium Addons: HUD: Fix the detection of Stake restrictions for Fixed Limit stakes to assure that testing is performed on the size of the Big Blind, not the size of the Big Bet
• Purge: Fix bug that occurred when closing the "Confirm Purge" message window by using the X button, but purging continued
• Replayer: Fixed bug that affected dead penalty small blinds in Full Tilt hands when played in the Replayer
• Replayer: Address display bug that occurred when the Big Blind folds to a call
• Replayer: Improve decimal precision equity when odds are near 0% & 100%
• Replayer: Address a scenario that can occur where the winning pot chips are displayed while including the already removed rake
• Registration: Address flaw in auto update file processing across different version releases
• Stats: Fix to stop the insert ‘trim function from inserting ‘format_number’ incorrectly
• Stats: Fix to allow live stats to properly update while displaying table session stats
• Stats: Fixed the ‘My Currency Average Buy-In’ stat expression
• Stats: Improve calculation of ‘3Bet Steal’ by altering the opportunity columns *
• Stats: Improve calculation of ‘BB vs SB Open - 3Bet’ stat by altering the opportunity columns *
• Stats: Allow the ‘Winning Hand Lo’ stat to display "no low hand shown" when there is no low hand that won the pot (requires re-import)**
• Stats: Fix the "Bet Turn" stat description which mistakenly said "river" when the stat was actually for the “turn”
• Stats: The ‘cnt_p_call_vs_btn_open’ and ‘cnt_p_call_vs_co_open’ columns have been updated to check the 2bet facing amount to improve ‘Call’ stats as well as ‘Fold vs CO Open’ and ‘Fold vs BTN Open’*
• Stats: Fix the positioning of the brackets used to create the Value Expression of "Avg All-In Equity" stat, this will allow for filtering in custom reports
• Stats: The column ‘p_2bet_def_action’ has been revised to count dead blind hands where the player completed the bet and then folded to a preflop 2bet*
• Stats: Improve summary calculation for cosmetic accuracy for the hand Stat ‘Bet [street]’
• Stats: Fix the Cash ‘My Currency Bet Flop’ stat descriptions to improve the way these actions are described
• Stats: Fixed the Donk stat descriptions if they incorrectly stated that a continuation bet was required
• Stats: Fixed 4Bet stat descriptions to use the terms “4Bet+” or “4Bets or higher” when necessary in the description rather than just 4Bet
• TableTracker: PokerStars table opening fixed
• TableTracker: Revise the methods used to select Omaha Hi/Lo Stakes by removing "Hi" and "Hi/Lo" from the name of the stake to match functionality elsewhere in PT4
• Tags: Remove the Tag Filter when deleting the related tag
• Tags: Allow the removal of tags from multiple selected hands at the same time
• Tournament Detection: Address various keyboard accelerator conflicts with the progress bar
• Tournament Detection: Allow population of ‘amt_expected_won_icm_pct’ when Protect Filled Table Type is enabled to allow net adjusted calculations to occur for losing tournaments
• Tournament Detection: Assure that rebuy period is populated for freerolls and unknown buyins
• Tournament Detection: Address a situation that can occur in PokerStars 6-max Shootout Satellites where prizes are incorrectly awarded to all players
• Tournament Detection: Results: Populate Rebuy Period and the Rebuy Period default Tournament Settings
• Tournament Detection: Adjust for the detection rebuts that occur within the 1st hand in a tournament

Additional Notes:
* Due to the extensive database updates and improvements in this release, a Database Cache Rebuild is required to assure that your database performs optimally when using any of the stats that were altered, fixed or updated in this release. This rebuild will take place automatically, and will require an extensive amount of time for large PokerTracker 4 databases - please plan your update time accordingly. Please be aware that if the cache update is canceled or bypassed PokerTracker 4 will not work properly.
** This update will only affect newly imported hands, to apply this minor fix retroactively please re-import any hand that would be affected by this issue. This is a minor fix that only affects rare situations, we do not advise reimporting your database unless it is absolutely necessary for compliance.
*** PostgreSQL 9.3 is now conditionally supported, however our developers do not advise using any version of PostgreSQL higher than 9.0 unless you are willing to help us test support for this new PostgreSQL version by providing our staff with support tickets in the event that any unforeseen issues may occur. The addition of any new PostgreSQL version to PokerTracker 4 support is taken very cautiously to assure that data corruption will not occur. Our extensive tests have shown that switching to 9.3 appears to be safe however it is possible that unexpected side effects may be discovered as more PokerTracker 4 users switch to this more modern version of PostgreSQL. Please proceed with caution and at your own risk, but we can share that PokerTracker’s own support staff have moved to PostgreSQL 9.3 safely and with good results so far. At this time we ask that only advanced PokerTracker 4 users with extensive experience with our support ticket system consider switching to PostgreSQL 9.3. An in depth guide for PostgreSQL 9.3 conversion is available at https://www.pokertracker.com/guides/PT4/databases/how-to-manually-install-or-reinstall-postgresql-93-windows

 

[XXPXXP]

Hello
asking a question about newest updates.
it seems rebuild my database, think I stored about 3.2G hand history in PT4 database, looks like needs a long time to process.

I stopped them during the middle, any ideas

How long it is going to be?
and
Does my PT4 database crushed when using Task manager stopped them during the processing?
Do I need to back up....save my database first?

PS: because this week needs to play some hundreds of SNGs on merge, therefore, I stopped updates during the middle. [ could not run PT4 and HM2 same time]

Thank you in advance.

 

[PokerTracker]

Hello
asking a question about newest updates.
it seems rebuild my database, think I stored about 3.2G hand history in PT4 database, looks like needs a long time to process.

Yes. As you can see in the release notes above we warn users that large databases will take a very long time to rebuild.

I stopped them during the middle, any ideas

Why would you do that? We also warn that PokerTracker 4 WILL NOT WORK if the database does not update first. The release notes say "Please be aware that if this database update is canceled or bypassed PokerTracker 4.11 will not work properly until a cache rebuild is manually executed. "

How long it is going to be?

3.2 gigs will take a few hours to overnight depending on your computer. Every single field in the database is touched and updated when necessary during cache rebuilding.

Does my PT4 database crushed when using Task manager stopped them during the processing?
Do I need to back up....save my database first?

PokerTracker 4 tells you to backup before you start updating the database, we even make this process easier for you by automating it - you should always backup before any database updating takes place. Force quitting from the task manager is unlikely to damage your database, but PokerTracker 4 is currently unusable until you manually rebuild the database. This must be done first. To manually rebuild the database click Database > Database Maintenance > Rebuild Cache > Full Cache Rebuild. Walk away from the computer, the bigger the database the longer this will take.

PS: because this week needs to play some hundreds of SNGs on merge, therefore, I stopped updates during the middle.

You should never install an update to a tracking tool like PokerTracker until after your playing sessions are done, and you know that you can afford the extra downtime. We had this release ready a week ago but held it back because of SCOOP, we knew some players would make this mistake. In the future its important to read the release notes for each release first so you know what to expect, and only update once you have the free time allocated.

 

[PokerTracker]

PokerTracker 4.11.1 - OUT NOW

Release Notes - May 22, 2014

ATTENTION: A database update is required after installing PokerTracker 4.11.x for the first time, please allow this update to be completed. If you have a large database and you have not previous updated your database for compatibility with PokerTracker 4.11 then please postpone installation of 4.11.1 until your session is complete to avoid interfering with your playing schedule. Please be aware that if this database update is canceled or bypassed PokerTracker 4.11.1 will not work properly until a cache rebuild is manually executed.

This incremental update addresses database update and slow import issues our users reported upon the release of PokerTracker 4.11, the update will address these concerns which were caused primarily by select third party custom stats that contain custom columns as well as memory improvements to address issues caused by some older versions of PostgreSQL. This update will not address all of the issues that some users of 4.11 have experienced, but it does address most of the major issues. Our developers are hard at work and intend to release additional incremental updates to resolves any outstanding major issues.

For a complete list of revisions in this release, please review the PokerTracker 4.11 Release Notes.

Added

• Help Menu: Cache: Added a temporary tool for PokerTracker’s support representatives to request users capture the Cache Update Times in the log

Changed:

• Database: Postgres Tuner: Decrease the amount of ‘work_mem’ used
• Database: Cache: Disallow stats using live tables from being cached
• Hud Editor: When translucency is disabled in Hud Options, display message in the Hud Profile Editor window notifying the user that
• Stats: Force all columns to be lowercase when loaded and saved to avoid the possibility of errors caused by duplicate column names with different capitalization
• Stats: Improve conversion of PT3 effective stat columns and flag incorrect columns as uncacheable

Fixed

• Import: Full Tilt: Allow newly added high stakes play money cash hands to import
• Import: Full Tilt: Address an unusual hand that was found to contain the win line in the river instead of the hand summary
• Import: Full Tilt: Fixed import error that can occur in hands that have returned money prior to preflop actions
• Import: GTechG2: Fix to improve recent addition for ‘.log’ format hand histories to allow import of correct stakes, all numbers were cents for cash games
• Import: iPoker: Address issues where the prize at some iPoker Twister tournaments cannot be determined
• Import: partypoker: Compensate for pot summation in older Party hands
• Import: PokerStars: Solve an import error that can occur when a player’s name ends with “ won" wins a pot
• Import: Ultimate Bet: Reject hands from ClubWPT misidentified as Ultimate Bet (pre-UB)
• Import: Further restrict qualifying hands for all-In Adjusted calculations in scenarios where the Big Blind folds vs an all-in and it is less than the blind amount
• HUD: Full Tilt Poker: Fix bug that stopped HERO stats from showing at Rush tables
• Database Management: Fix to restore Restart PostgreSQL Service to working status
• Database: Adjust Stakes: Fix to stop the cache rebuild from failing after stake adjustments
• Logging: Remove excessive logging that has the potential to lead to excessive slow performance during import
• Replayer: Improve the detection and use of number pad arrows while moving to the next/prior hand
• Reports: Address issues that can occur when saving column widths if the column header has a newline

 

[Gorak]

Is there a way to place a color code on a player without having the color contour line? I mean this is too much distraction, I'd like just a little color icon and no line.

 

[PokerTracker]

Is there a way to place a color code on a player without having the color contour line? I mean this is too much distraction, I'd like just a little color icon and no line.

HUD > Edit HUD Options > Advanced > Outline Groups with Player Color

 

[nykaktak]

Thank you I wanted to try long ago any poker program for record of statistics)

 

[PokerTracker]

PokerTracker 4.11.2 Release Notes - May 24, 2014

ATTENTION: A database update is required after installing PokerTracker 4.11.x for the first time, please allow this update to be completed. If you have a large database and you have not previous updated your database for compatibility with PokerTracker 4.11 then please postpone installation of 4.11.2 until your session is complete to avoid interfering with your playing schedule. Please be aware that if this database update is canceled or bypassed PokerTracker 4.11.2 will not work properly until a cache rebuild is manually executed.

This incremental update addresses fixes the bug introduced in 4.11.1 that affected custom stats/column names when switched to lowercase for compatibility with PostgreSQL standards along with resolving several other issues in the original 4.11 release. This update will not address all of the issues that some users of 4.11 have experienced, but it does address most of the major issues. Our developers are hard at work and intend to release additional incremental updates to resolves any outstanding major issues.

For a complete list of revisions in this release, please review the PokerTracker 4.11 and 4.11.1 Release Notes.

Fixed:

• Stats: Fix a bug that was created with the release of 4.11.1 when the column name case fix was introduced, roll back this fix and instead change to case insensitive lookups
• Import: GTech: Include .log files when performing Get Hands While Playing
• Import: GTech: Fix to allow ‘.log’ files to detect missing hole cards on some cash hands
• Import: PokerStars: Address import errors that occurred with Run it Twice hands
• Aliases: Additional fixes for merging player caches when adding player name aliases
• Database: Cache: Added index verification checks when database changes occur to ensure a working index
• Graphs: GUI: Improved “Loading..." and "Populating..." animation text positioning
• ICM Quiz: Fix a crash that can occur when reviewing ICM Simulation details
• ICM Quiz: Parameters: Fixed a bug where an empty table was found when invoking the quiz after the Quiz Parameters were canceled
• Reports: Tournament Overview: Fix delays related to multiple selection of tournament rows

 

[Gorak]

The HUD is not working for Poker770, is this normal?

 

[Ducky7]

Is there a problem with the new update?

Problems im having

- Updated backed up my DB (18GB which might have something to do with it but idk)

1) HUD doesnt show up on most of my tables
2) the hands are importing extremely slowly and sometimes not at all. I will play a hand and it will get imported 5 minutes later if at all

Im presuming its a bug in the new update?

 

[PokerTracker]

The HUD is not working for Poker770, is this normal?

I was personally under the impression that Poker 770 was no longer in business, so it would be hard for me to comment on this without further research. I assume they are still on the MPN network, yes? If so, there are no known issues with the HUD not working on MPN. Please create a support ticket and we will investigate. We advise including the hands from a session where the HUD did not appear. What version of our software are you using? What table/game type did you play at? Have you previously used our software at Poker770 recently with sucess?

https://www.pokertracker.com/contact/PT4

 

[PokerTracker]

Is there a problem with the new update?

Problems im having

- Updated backed up my DB (18GB which might have something to do with it but idk)

1) HUD doesnt show up on most of my tables
2) the hands are importing extremely slowly and sometimes not at all. I will play a hand and it will get imported 5 minutes later if at all

Im presuming its a bug in the new update?

Thats a very large database, I'm sure it took a long time to update. Please download and install 4.11.2, this version fixes some of the issues our users had after updating to 4.11 if they had custom stats installed. The problem your experiencing is caused by custom stats that are non-compliant, we will need to review your pokertracker4.oog and pokertrackerhud4.log files to provide assistance Please follow these instructions to submit a support ticket : https://www.pokertracker.com/guides/PT4/general/how-to-submit-a-bug-report

 

[Ducky7]

Thats a very large database, I'm sure it took a long time to update. Please download and install 4.11.2, this version fixes some of the issues our users had after updating to 4.11 if they had custom stats installed. The problem your experiencing is caused by custom stats that are non-compliant, we will need to review your pokertracker4.oog and pokertrackerhud4.log files to provide assistance Please follow these instructions to submit a support ticket : https://www.pokertracker.com/guides/PT4/general/how-to-submit-a-bug-report

I updated asap figuring it would fix it but ill submit a bug thanks

 

[BluffYou123]

I was personally under the impression that Poker 770 was no longer in business, so it would be hard for me to comment on this without further research. I assume they are still on the MPN network, yes? If so, there are no known issues with the HUD not working on MPN. Please create a support ticket and we will investigate. We advise including the hands from a session where the HUD did not appear. What version of our software are you using? What table/game type did you play at? Have you previously used our software at Poker770 recently with sucess?

https://www.pokertracker.com/contact/PT4

Poker770 is on the iPoker network and version 4.11 was working with no issues. Only since updating to 4.11.1 and 4.11.2 has the HUD not appeared.

 

[XXPXXP]

hello asking a question regarding to the update of 4.11.2

I got my database reload.
but...my HUD only reload current session, or any data after 4.11.2 update
the HUD does not included any history data before update.

any solutions?
thank you in advance.

 

[PokerTracker]

Poker770 is on the iPoker network and version 4.11 was working with no issues. Only since updating to 4.11.1 and 4.11.2 has the HUD not appeared.

We can confirm that there are no known issues with the HUD while playing at iPoker, we just verified by testing at a Speed Poker table and found no concerns.

Please create a support ticket, attach your pokertracker4.log and pokertrackerhud4.log files from a sessions where you attempted to play at an iPoker table with no success, our team of expert support reps will review your logs and determine what is causing this problem for you.

https://www.pokertracker.com/guides/PT4/general/how-to-submit-a-bug-report