Official PokerTracker Support Thread

[bernotas22]

still for a while now pokerstars and pokerstars.fr the hud placement is inaccurate not sure if it is because there is no treat as feature to adjust to table player size or what? but the hud shoots out random spots where the player's aren't even seated! why is this? how can every site just work fine except for stars when using pokertracker? is there something wrong that I can fix or will there be an update or something to fix this? I have tried a lot of things and nothing works

 

[pocketehs]

Will PT4 ever have the ability to HOVER over an individual hud stat and bring up the table for that street? (ie. hover over cbet flop stat and all the flop stats show up). Having to click the hud, then click the the Flop tab, then click again to close the table is just too much effort.

could just create your own popups and add them to your own stats.

or like say you have cbet flop stat on your hud. clikc on the stat then in "item properties" scroll to the bottom and just assign the "flop" popup to it.

 

[PokerTracker]

Will PT4 ever have the ability to HOVER over an individual hud stat and bring up the table for that street? (ie. hover over cbet flop stat and all the flop stats show up). Having to click the hud, then click the the Flop tab, then click again to close the table is just too much effort.

We do not intend to add this functionality at this time but we will continue to remain open minded. Before PT4 launched we performed usability studies to determine what the best option is for HUD interactivity, and we discovered that clicking was the superior model for the vast majority of functions and users.

could just create your own popups and add them to your own stats.

or like say you have cbet flop stat on your hud. click on the stat then in "item properties" scroll to the bottom and just assign the "flop" popup to it.

This is not what Weissr was asking about, but it is one of the reasons why we chose to require clicking - PokerTracker 4's HUD designer allows you to assign a dedicated popup to any stat, including popups within popups - if we allowed hovering to open a popup this would create some very chaotic HUD designs.

 

[PokerTracker]

still for a while now pokerstars and pokerstars.fr the hud placement is inaccurate not sure if it is because there is no treat as feature to adjust to table player size or what? but the hud shoots out random spots where the player's aren't even seated! why is this? how can every site just work fine except for stars when using pokertracker? is there something wrong that I can fix or will there be an update or something to fix this? I have tried a lot of things and nothing works

There are no known problems with the HUD at PokerStars or PokerStars.fr, this problem is caused by "user error" - you must configure PokerStars & PokerTracker 4 to properly recognize the Preferred Seating.

1) Make sure you have the latest version of PokerTracker installed
2) Follow this guide to configure PokerStars for your Preferred Seat (we recommend you set the preference to Auto Center), then in PT4 define the same preferred seat preference (once gain we advise using Auto Center)

Instructions: https://www.pokertracker.com/guides...erstars-configuration-guide#preferred-seating

 

[Weissr]

We do not intend to add this functionality at this time but we will continue to remain open minded. Before PT4 launched we performed usability studies to determine what the best option is for HUD interactivity, and we discovered that clicking was the superior model for the vast majority of functions and users.

I mean, the functionality already exists in the software. You can hover over individual stats to show session stats. Why the user can't change this to show a pop-up bewilders me and is a big reason I haven't purchased PT4 (along with the fact that note tracker is way behind it's competitor in terms of usefulness when at the table). If PT4 had hover capabilities and a note tracker that rivaled note caddy, I would buy it in a heartbeat. Not sure if I'm the only one interested in these features or not.

This is not what Weissr was asking about, but it is one of the reasons why we chose to require clicking - PokerTracker 4's HUD designer allows you to assign a dedicated popup to any stat, including popups within popups - if we allowed hovering to open a popup this would create some very chaotic HUD designs.

I agree there might be some situations where clicking might be better, like a popup within a popup within a popup but I wouldn't be surprised if the large majority of people only use single popups. The amount of 'extra' clicks needed to click in and out of popups compared to being able to hover start to add up significantly over long sessions and create un-needed fatigue.

I am by no means bashing PT4 as I think it is great software overall, but improvements to these couple features would make a world of difference in my books.

 

[PokerTracker]

I mean, the functionality already exists in the software. You can hover over individual stats to show session stats.

That is an operating system functionality, it is not something we created on our own for our software - it is called a ToolTip, this is a standard function found in both Windows and OS X. Go ahead, google ToolTip to learn more.

It should be mentioned that PokerTracker 4's extensive use of ToolTips to provide the full name of the stat displayed (very helpful when a shortcut label is used), along with the current session and lifetime results for that stat, is yet another reason why hove popups were ruled out. Our development team has decades of experience combined, we follow common user interface standards rather than recreate UI rules that better minds than ours have deemed to be necessary for computer users to jump in and start using an App without too much guidance.

Why the user can't change this to show a pop-up bewilders me and is a big reason I haven't purchased PT4 (along with the fact that note tracker is way behind it's competitor in terms of usefulness when at the table). If PT4 had hover capabilities and a note tracker that rivaled note caddy, I would buy it in a heartbeat. Not sure if I'm the only one interested in these features or not.

Puzzles me why you're posting in a PokerTracker 4 support thread when you are a HEM owner... either you're trolling (don't worry, I don't think your trolling... just point out that this is one of the possibilities) or you want to switch to PokerTracker 4 because your peers have told you the workflow is better and stability is good. If the latter case is true, then trust your peers... try us, and then if you have an open mind and are not stuck in the ways you are used to working you might find that we offer a solution that is best for the majority of users. As for the NC comparison, I personally know hundreds of people who disagree with you, they feel NoteTracker is better for multitablers whereas NoteCaddy's strengths are most evident when single tabling. We use a model that combines notes into overall observations rather than per-hand observations - this results in data that is usable and quick to find in-game rather than too much information that needs to be searched - which is a downside while multitabling. We work with quite a few developers who have NoteTracker notes packages pending for release, they have told us they prefer working with our filter system - it is easier to create custom notes with. With that said we also know that one size does not fit all, so there will be many players who prefer NoteCaddy's visual methods over our simpler text model - but we are confident that our model appeals to the needs of the majority. Developers of software should always focus on the needs of the majority of users, I'm confident we nailed this version of NoteTracker - but I can also say we have big future plans for NoteTracker - it will only get better with new versions of PokerTracker.

I am by no means bashing PT4 as I think it is great software overall, but improvements to these couple features would make a world of difference in my books.

Its impossible to create software that meets the needs of every player, thats why we welcome competition, its better for players to have choice than to force the playing workflow to change. But as I explained above, we are really happy with the choice we made even though we know that a minority of users would prefer hover popups that have tool tips removed over clickable popups with tool tips enabled. Perhaps in the future we will create a method that meets the needs of both methods.... but at this time any changes would require a rewrite of our HUD engine, which makes it rather unlikely to be considered anytime soon. In the meantime we can rest easy knowing that we made the right choice that is UI compliant for the majority of our users - and thats what matters in the end.

Hold this explanation helps give you some insight into the minds of a developer and the choices that are made - and we also hope you give PT4's methods a chance... it just takes a little while to get used to the changes, try it, you may like it after all!

 

[Weissr]

Puzzles me why you're posting in a PokerTracker 4 support thread when you are a HEM owner... either you're trolling (don't worry, I don't think your trolling... just point out that this is one of the possibilities) or you want to switch to PokerTracker 4 because your peers have told you the workflow is better and stability is good. If the latter case is true, then trust your peers... try us, and then if you have an open mind and are not stuck in the ways you are used to working you might find that we offer a solution that is best for the majority of users. As for the NC comparison, I personally know hundreds of people who disagree with you, they feel NoteTracker is better for multitablers whereas NoteCaddy's strengths are most evident when single tabling. We use a model that combines notes into overall observations rather than per-hand observations - this results in data that is usable and quick to find in-game rather than too much information that needs to be searched - which is a downside while multitabling. We work with quite a few developers who have NoteTracker notes packages pending for release, they have told us they prefer working with our filter system - it is easier to create custom notes with. With that said we also know that one size does not fit all, so there will be many players who prefer NoteCaddy's visual methods over our simpler text model - but we are confident that our model appeals to the needs of the majority. Developers of software should always focus on the needs of the majority of users, I'm confident we nailed this version of NoteTracker - but I can also say we have big future plans for NoteTracker - it will only get better with new versions of PokerTracker.

Its impossible to create software that meets the needs of every player, thats why we welcome competition, its better for players to have choice than to force the playing workflow to change. But as I explained above, we are really happy with the choice we made even though we know that a minority of users would prefer hover popups that have tool tips removed over clickable popups with tool tips enabled. Perhaps in the future we will create a method that meets the needs of both methods.... but at this time any changes would require a rewrite of our HUD engine, which makes it rather unlikely to be considered anytime soon. In the meantime we can rest easy knowing that we made the right choice that is UI compliant for the majority of our users - and thats what matters in the end.

Hold this explanation helps give you some insight into the minds of a developer and the choices that are made - and we also hope you give PT4's methods a chance... it just takes a little while to get used to the changes, try it, you may like it after all!

Understandable that you would not change the popups if it meant a complete re-write of the HUD engine. I am definitely not trolling; I feel PT4 does a lot of things better than HEM2 but the couple hang ups I pointed out are too big for me to switch. There is no way to justify the amount of extra clicking that I'll have to do. I do look forward to the future updates to note tracker being this is the first time something like this has been introduced into PT, I'm sure there is a ton of room to grow and who knows what it will evolve into; there's definitely a lot of potential. I do appreciated your prompt replies and detailed information, Thanks.

 

[PokerTracker]

Understandable that you would not change the popups if it meant a complete re-write of the HUD engine.

In hindsight I may have accidentally miscommunicated. Rewriting the HUD engine is just the icing on the cake for this issue, unless a revolutionary change in our vision occurs I don't anticipate us changing the click model we currently use. The PT4 Vector HUD Engine is VERY powerful and super flexible, but switching to a hover model would cause havoc in ways that are not easily visible to the average user... for example the recently launched ProPokerHuds and CoffeeHud premium HUDs would both be almost unusable if we switched to hovering (watch the videos and you will see how crazy that would be!). These two HUD designs are so busy that hovering would be very confusing in-game, and possibly result in losses by our users. As you can imagine, our developers and designers veto ideas that could get in the way of our user's in-game experience.

In closing, please don't see this post (and others reading this post or the prior ones) as an excuse, we feel our users deserve an honest explanation whenever one of our design choices is questioned - its the least we can do. We know that decisions like this can be polarizing, players tend to take positions on either side, but this is a decision we are committed to sticking to for many reasons - not just the rewrite that would be required, thats just one final big issue that we would have to find a solution for if we changed our course.

Thanks for the feedback... and thanks for listening!

- TT

 

[Matt Vaughan]

TT, just want to thank you for your outstanding replies. Not relevant to me at all but I read every word, and appreciate the time and dedication to this thread.

 

[JohnBoyWWFC]

Hi,
I'm trying to set up PT4 for iPoker. I've followed the steps from here: http://www.pokertracker.com/guides/PT4/site-configuration/ipoker-configuration-guide and this is what my configuration looks like:

Been sitting on a play money table but the HUD doesn't come up and the hands also aren't displaying as you can see in this picture:

Any suggestions?

 

[Weissr]

It is crucial that you have selected "Store Hand History Locally" in the settings for each ipoker site, always check this first. Try that then restart PT4 and play a few hands and see if it pops up, I don't know if play money hands show up in the hud (I'm guessing they do) but someone else will have to answer that.

 

[JohnBoyWWFC]

Thanks Weissr, yep, like I said I followed all the instructions in the link I posted above including that one. They are being saved to the file that is in the first picture. Someone mentioned to me that it may be that PT4 doesn't track Play Money games so that may be the issue?

 

[Weissr]

I always check the location folder on my computer where the hand histories are "suppose" to be being saved and if there are some in there it means they are being saved properly but not being imported.

Why don't you just play a little nl2 and see if the hud pops up, shouldn't take more than a few hands if it's going to pop up. Or join a real money freeroll if you don't have any $ on the site.

 

[JohnBoyWWFC]

I'm literally only playing on the site because it's having the Day 1 to a live event, £440 buy-in, I only moved around the money I needed for the event so I have nothing else there. I will see if it comes up, if not, I'll only be one-tabling so can take pretty detailed notes, would just be nice if it is there!

 

[Weissr]

I'm literally only playing on the site because it's having the Day 1 to a live event, £440 buy-in, I only moved around the money I needed for the event so I have nothing else there. I will see if it comes up, if not, I'll only be one-tabling so can take pretty detailed notes, would just be nice if it is there!

Do you have other ipoker sites where you know the hud works? Just try playing those on play money and see if it shows up. I would check for you but I don't currently have a valid PT4 license.

 

[chipstacker]

What is the best free software out there, and if buying software is that much of a difference then which software is the best to buy.

I've been playing without software for the last 10 years and I'm starting to realize that its a big help after playing for more than 2 or 3 hours at a time.

 

[Weissr]

What is the best free software out there, and if buying software is that much of a difference then which software is the best to buy.

I've been playing without software for the last 10 years and I'm starting to realize that its a big help after playing for more than 2 or 3 hours at a time.

Use the free 30 day trials for Poker Tracker 4 and Holdem Manager 2 and see which one you prefer, then make the purchase. Fooling around with any of the free options is a waste of your time imo.

 

[duggs]

Hey, I am running PT4 on a macbook pro, have the latest software update, i reset my computer while installing unrelated software, but now whenever i try open PT4 i get a "PT4 is already running alert. yet it is not in the list of applications currently running?

 

[dmorris68]

What is the best free software out there, and if buying software is that much of a difference then which software is the best to buy.

There are no free alternatives that come close to the polish, power, and functionality of either PT or HM. Both are well worth the money if you put in the effort to learn and apply them properly, no matter what stakes you play.

 

[PokerTracker]

Thanks Weissr, yep, like I said I followed all the instructions in the link I posted above including that one. They are being saved to the file that is in the first picture. Someone mentioned to me that it may be that PT4 doesn't track Play Money games so that may be the issue?

We track play money on some sites, iPoker is not one of them... there have been very few requests for us to track play money on iPoker, it was never made a priority. We do track play money on Stars, FTP, and Party for example.

 

[JohnBoyWWFC]

Thanks. I have PT4 now picking up the hands but the HUD is not running. I have tried restarting HUD and completely rebooting PT4 but neither work. Here is a screenshot of my PT4:

 

[PokerTracker]

Hey, I am running PT4 on a macbook pro, have the latest software update, i reset my computer while installing unrelated software, but now whenever i try open PT4 i get a "PT4 is already running alert. yet it is not in the list of applications currently running?

PokerTracker 4's HUD must be running in the background. Please restart your computer.

 

[duggs]

restarted already and it had no effect. force quit says it isn't/

 

[dmorris68]

restarted already and it had no effect. force quit says it isn't/

Pretty sure force quit will only show processes with main application windows or assigned terminals, not all processes running. There can be dozens of processes running behind the scenes.

I'm on my MBP at the moment but haven't installed PT4 on it yet since it's not my main poker machine, so I don't know what the OSX PT4 processes are named, but either run ps -ef in a terminal (if you're a command-line geek) or go to Spotlight and type "activity" to launch Activity Monitor. Look in there for anything that looks like it belongs to PT4.

 

[duggs]

it eventually fixed itself but iv copied this for next time ty