Official PokerTracker Support Thread

[Matt Vaughan]

Thanks to all.

 

[dmorris68]

I doubt they'd take issue, but a VM will be seen as a 3rd machine to the software.

Both of these answers are incorrect.

It's good to know you only monitor concurrent usage and not number of installs, and that you allow 3 instead of 2.

But just to clarify, my comment above was referring to the fact that the VM will indeed be considered a 3rd install. If he's installed on PC1, PC2, and then on a VM on PC2, that's seen as 3 separate installs. I just wasn't sure how PT4 would react to that.

 

[pocketehs]

Is there anyway to only set the color ranges for hud stats based on a number of hands? Like stay white until 100 hands then go green if it's >75 or something? I doubt it but it would be cool

 

[PokerTracker]

Is there anyway to only set the color ranges for hud stats based on a number of hands? Like stay white until 100 hands then go green if it's >75 or something? I doubt it but it would be cool

Yes. It is called color ranges, its available in the HUD Profile Editor.

 

[pocketehs]

^ yeah Ive seen the color ranges from the HUD profile editor but I was going to see if there was a way to only show the color change if the values have reached like a certain hand sample. So that you could have 3bet % be a certain colour for any value >x after 100 hands or something.

Also how do I make stats for versus hero? Im trying to build a new popup and couldnt find anything on the PT4 forum.

Thanks as always!

 

[tony4680]

Both of these answers are incorrect. We monitor concurrent usage, so if you exceed three computers used at the same time, we tag that as a license infringement. We take a very liberal approach, yet at the same time this assures that license codes are not shared "illegally". Our approach is much more lenient than the two answers above

Just so I get this straight... if I get a small laptop for travel and technically it's the third computer I have PT4 installed but I only ever use 1 computer at a time then I should be all good with having PT4 on all three machines since there will only ever be 1 instance running at any given time?

 

[Matt Vaughan]

I assume by "at the same time" he means "overlapping in use over a reasonable time scale."

 

[PokerTracker]

^ yeah Ive seen the color ranges from the HUD profile editor but I was going to see if there was a way to only show the color change if the values have reached like a certain hand sample. So that you could have 3bet % be a certain colour for any value >x after 100 hands or something.

This can be done by using the Color Range Editor by editing the actual stat, rather than in the HUD Profile. Click Configure > Stats, select COLORS, then click the New button under Color Options. Type in a condition expression here, you will have to do some PostgreSQL programing to get this done - for your example you need to know the name of the Hands stat which is #Hands# (all stats are enclosed by hashtags, all database columns are not wrapped, the columns are the actual components in the database that make us the stats). the expression would therefore be #Hands#>=X where X is a number that you want the minimum hand sample size to be.

A more advanced user would not use hands to determine the sample size, instead they would the database columns for opportunities to determine the sample size. For example if you want to set the sample size of 3Bet Preflop to be greater than 500 opportunities, then the expression filter would be cnt_p_3bet_opp>=500 because cnt_p_3bet_opp is the count of the number of opportunities you had to 3Bet, this is a database column.

Also how do I make stats for versus hero? Im trying to build a new popup and couldnt find anything on the PT4 forum.

Thanks as always!

We don't support vs HERO stats, the reasons why players tend to want these stats are statistically incorrect. We have an extensive blog posting on this topic here, basiciall speaking vs Hero is a marketing trick - but it won't help your game (in fact it might force you to make a big mistake!): https://www.pokertracker.com/blog/2...on-does-this-player-alter-his-play-against-me
With that said there are some very advanced development users on our forum who have worked up some custom vs Hero stats, but we do not advise using these stats in a HUD, they are better suited for a report for post-game analysis.

 

[PokerTracker]

Just so I get this straight... if I get a small laptop for travel and technically it's the third computer I have PT4 installed but I only ever use 1 computer at a time then I should be all good with having PT4 on all three machines since there will only ever be 1 instance running at any given time?

Yes, this should be acceptable, but you might encounter a conflict - if that occurs, just follow the instructions we provide in PT4 when they are shown.

I assume by "at the same time" he means "overlapping in use over a reasonable time scale."

To keep our protection schemes secure, we don't share how we calculate the time scale.

 

[Matt Vaughan]

I wasn't trying to delve into your protection schemes But I understand!

 

[okeedokalee]

I have Stars and Merge configured as per Windows Hand History Directory, but I'm unable to configure FTP.
I can't even type anything in the Hand History Directory field and it won't Auto Detect enter either.
Any advice please?

 

[PokerTracker]

I have Stars and Merge configured as per Windows Hand History Directory, but I'm unable to configure FTP.
I can't even type anything in the Hand History Directory field and it won't Auto Detect enter either.
Any advice please?

Click the GROW button, this is the three dots, to open the Choose Directory dialog window. Then surf to the hand history folder, in Windows this folder is usually located at C:\Program Files\Full Tilt Poker\HandHistory.

For more details please review the FTP Site Configuration Guide: https://www.pokertracker.com/guides...nfiguration-guide#configuring-full-tilt-poker

PS: AutoDetect is for convenience, it will not autodetect if you have not pre-configured FTP, or in some rare situations where your file preferences are not standard, that is why we include an option for manual configuration of the hand history directory.

 

[okeedokalee]

Thanks for your help, great support advice as usual. PT4 rocks.:rock: :thrasher:

 

[PokerTracker]

PokerTracker 4.10.5 NOW AVAILABLE!

Release Notes - October 30 2013

Key Updates Summary:

• The new SNAP game format is now supported for 888Poker!
• PokerTracker 4 is now Mac OS X Mavericks compliant!*

Added:

• 888 Poker: Initial support for 888 Snap games (Tournaments)
• Import: Full Tilt: Support for M-chip abbreviations in tournament hand history headers such as"800K/1.6M Ante 200K"

Changed:

• About Window: Altered the About Window registration display to include the last 6 characters of the licensed registration code

Fixed

• 888poker: Address table name adjustments needed for play money hands
• Import: GTECH/G2: Fix amount won when compensating for GTECH BBJ hands when there is a split pot
• Import: Merge: Fix scenario that could occur where a "Free Roll”’s prize pool could be imported as the buy-in
• Import: Party: Fix an import error that could occur in tournaments when a player sits out and he is eliminated
• Import: PokerStars: Address an access violation that occurs while importing PokerStars audit files
• Import: Winamax: Trigger Tournament Detection during auto import for DON tournament
• Import: Stats: Fix kicker strength flags to correctly set when kicker does not play in pair, two pair, and four of a kind hands; a reimport is required for this fix to become effective**
• Browser: Upgrade the built in browser to Chromium 3.1547.1412
• ICM Quiz: Address crashes which were related to invalid hand creation
• ICM Calculator: Use more user data and pointer validations to avoid crashes within the ICM Calculator
• ICM Calculator/Tourney Structure Editor: GUI simplification, and minor bug fixes
• OSX: Mavericks: OSX 10.9 multi-monitor displays are now supported by the HUD
• OSX: Mavericks: OSX 10.9 App Nap features will no longer interfere with the erformance of PokerTracker 4, or force the application to Nap
• OSX: Fix crashes that could occur in rare situations where there are two window close messages
• OSX: Display licensees in the About window
• Setup Assist: Provide additional GUI Feedback during tournament detection while processing PT3 conversions
• Setup Assist: Address a minor Summary Update message bug

Additional Notes:
* PokerTracker 4 is now Mac OS X Mavericks compliant. The App Nap feature of OSX 10.9 will no longer force PokerTracker 4 into a "napping" stage which could interrupt hand history importing and affect overall performance. OSX 10.9's new multi-monitor features are now supported for users who have more than one display. Please be aware that as of OS X Lion the HUD will only support Desktop 1 when using Mission Control.
** The fix for kicker strength flags included in this release will only take effect during import, if you wish to use filters that incorporate kickers on your previously imported database, then we suggest re-importing your hands in a new database to assure accurate filter results for kickers.

 

[JusSumguy]

Any idea when your software will stop using 3/4s of my resources just to sit there?

JusAskin... I stopped using it.

-

 

[dmorris68]

^^^ Curious as to what are your system specs? And is "3/4 of your resources" an exaggeration or are you saying it actually consumes 75% CPU while idle?

Because I have both and find PT4 to be much less resource intensive than HM2. Not that either is a problem for me.

 

[PokerTracker]

Any idea when your software will stop using 3/4s of my resources just to sit there?

JusAskin... I stopped using it.

-

over 90% of the time a user sends us a message such as yours, we find that PokerTracker 4 was actually not the cause - and the real issue was either user error or inadequate computer specs. If you would like to give PokerTracker 4 a second chance, we would be happy to help you discover the cause of the resource hogging and help you fix it.

1) Please make sure your computer meets our minimum required specs (ideally the recommended specs or better should be used, not the minimum) : https://www.pokertracker.com/faq/PT4#Minimum_Requirements

2) Download and install the latest version of PokerTracker 4. Run PT4 and attempt to recreate the issue you previously had with resource hogging, then click File > Open User Data Folder. Inside of this folder your will find two files, pokertracker4.log and pokertrackerhud4.log. Quit PT4, then zip those two log files together, visit our website, log in, then click Support > Contact Us to create a support ticket. Upload the zipped log files to the ticket, our team of support reps will review your log files to determine the cause and guide you how to fix the problem, even if it is user error we can still help teach you how to avoid that situation again, or if its a real bug (unlikely but possible of course) then we will work to get a new release out that fixes this issue.

Hope we can help!

 

[pocketehs]

This can be done by using the Color Range Editor by editing the actual stat, rather than in the HUD Profile. Click Configure > Stats, select COLORS, then click the New button under Color Options. Type in a condition expression here, you will have to do some PostgreSQL programing to get this done - for your example you need to know the name of the Hands stat which is #Hands# (all stats are enclosed by hashtags, all database columns are not wrapped, the columns are the actual components in the database that make us the stats). the expression would therefore be #Hands#>=X where X is a number that you want the minimum hand sample size to be.

A more advanced user would not use hands to determine the sample size, instead they would the database columns for opportunities to determine the sample size. For example if you want to set the sample size of 3Bet Preflop to be greater than 500 opportunities, then the expression filter would be cnt_p_3bet_opp>=500 because cnt_p_3bet_opp is the count of the number of opportunities you had to 3Bet, this is a database column.

This is amazing! Thanks. I'll let you know how it goes

 

[JusSumguy]

1) Please make sure your computer meets our minimum required specs (ideally the recommended specs or better should be used, not the minimum) : https://www.pokertracker.com/faq/PT4#Minimum_Requirements

2) Download and install the latest version of PokerTracker 4. Run PT4 and attempt to recreate the issue you previously had with resource hogging, then click File > Open User Data Folder. Inside of this folder your will find two files, pokertracker4.log and pokertrackerhud4.log. Quit PT4, then zip those two log files together, visit our website, log in, then click Support > Contact Us to create a support ticket. Upload the zipped log files to the ticket, our team of support reps will review your log files to determine the cause and guide you how to fix the problem, even if it is user error we can still help teach you how to avoid that situation again, or if its a real bug (unlikely but possible of course) then we will work to get a new release out that fixes this issue.

Hope we can help!

Thanx. I'm giving this a try. First thing I have to do is upgrade PostgreSQL to Version 9.0.14 (latest before 9.1)

Ummm... any idea how to retrieve a forgotten PostgreSQL password?

-

 

[PokerTracker]

Thanx. I'm giving this a try. First thing I have to do is upgrade PostgreSQL to Version 9.0.14 (latest before 9.1)

Ummm... any idea how to retrieve a forgotten PostgreSQL password?

-

"postgrespass" or "dbpass" are the most common Passwords, unless you manually entered a password - in which case please contact our support team for help.

 

[bernotas22]

I have a question my hud stats don't show up in the right place, basically the are popping up in the seats where the players are not, making the hud useless unless you like to move the stats to where they should be which is impossible if you want to multi table, well not impossible but a pretty big hassle, how do i fix this? this problem only occurs on ipoker skins for me

 

[WVHillbilly]

I have a question my hud stats don't show up in the right place, basically the are popping up in the seats where the players are not, making the hud useless unless you like to move the stats to where they should be which is impossible if you want to multi table, well not impossible but a pretty big hassle, how do i fix this? this problem only occurs on ipoker skins for me

Does iPoker have a preferred seating option? If so you just need to make sure you select the same seat option in PT4.

 

[PokerTracker]

I have a question my hud stats don't show up in the right place, basically the are popping up in the seats where the players are not, making the hud useless unless you like to move the stats to where they should be which is impossible if you want to multi table, well not impossible but a pretty big hassle, how do i fix this? this problem only occurs on ipoker skins for me

Please follow this guide, it appears that you have Auto Center enabled in PT4, but in the online poker client (or vice versa): https://www.pokertracker.com/guides/PT4/site-configuration/ipoker-configuration-guide#auto-center

 

[tony4680]

Any idea what the time frame will be for PT4 to support Lock's 2.0 client?

 

[PokerTracker]

Any idea what the time frame will be for PT4 to support Lock's 2.0 client?

Supporting Lock is not on our agenda, new poker clients require a lot of work to add support, the poker room must contact us to request support & enter an agreement to cover our development costs which Lock has never done. We suggest you contact Lock if this is something you wish to see happen.