Official PokerTracker Support Thread

[JohnBoyWWFC]

When playing hyper/super turbo HU S&Gs, the HUD always takes a few to show up. As you know, these often only last a few hands and not having history etc pop up can be quite frustrating. Any idea why this is?

 

[JohnBoyWWFC]

Also, my PT4 now slows everything right down when I try and look at stats. Do you have any recommendations for making it run quicker? I'd be happy to get rid of anything pre 2013 but I don't know how I would do that.

This is the kind of things that happens, and it'll sit there, stuck for 5+ minutes.
http://gyazo.com/53d284aa7a1d8079a68bf340dfe45eec
As you can see from the photo, nothing else is running and it is Postgres that is using up 98% of the CPU.

 

[PokerTracker]

When playing hyper/super turbo HU S&Gs, the HUD always takes a few to show up. As you know, these often only last a few hands and not having history etc pop up can be quite frustrating. Any idea why this is?

I'm afraid this is a side effect of the way tracking solutions work. We gain all of the information from the prior hand after it is complete, you are at the mercy of the speed of the poker room's writing of the hand history. Also some networks do not provide tournament summaries, this means we need at least two hands to determine the tournament type and format (when this can be done), so if the HUSNG is over after the first hand this can sometimes be a problem that requires manual editing of the tournament if the summary does not exist.

Also, my PT4 now slows everything right down when I try and look at stats. Do you have any recommendations for making it run quicker? I'd be happy to get rid of anything pre 2013 but I don't know how I would do that.

This is the kind of things that happens, and it'll sit there, stuck for 5+ minutes.
http://gyazo.com/53d284aa7a1d8079a68bf340dfe45eec
As you can see from the photo, nothing else is running and it is Postgres that is using up 98% of the CPU.

This should not occur, the problem appears to be with PostgreSQL and your computer - PokerTracker is not the cause. Either your running PostgreSQL on a computer that does not meet the minimum requirements, or you're running an old version of PostgreSQL that is not supported anymore which contains a memory leak. We suggest version 9.0.10 or later, but we do not support version 9.1 or 9.2 due to conflicts that we cannot overcome at this time. For details please view the FAQ below, if you need further help please visit our website and submit a support ticket so we can review your SQL logs to determine the best course of action.


https://www.pokertracker.com/faq/PT4#Minimum_Requirements

 

[Kluchtzanger]

PokerTracker is completely virus free?

 

[dmorris68]

PokerTracker is completely virus free?

Of course. What, do you expect them to come here and say it contains virii? LOL.

 

[pocketehs]

Hey PT4 Support,

I finally just got Parallels on my Mac so that I can run PT4 on Zoom tables however I have a few questions...

1). I found my registration code on my PT4 code but because I just got my computer cleaned out and re-installed PT4 for OS software does this count for my second registration?

2). Do I have to install PT4 for Mac on Parallels?

3). If so, Im assuming this counts for my second registration code but does that mean I have to create a second PostgreSQL database for Windows as well?

4). If I do have to create a second database, hands won't combine right? So, I'll have two sets of hand samples on villains right?

Thanks man

 

[pocketehs]

Hey PT4 Support,

I finally just got Parallels on my Mac so that I can run PT4 on Zoom tables however I have a few questions...

1). I found my registration code on my PT4 code but because I just got my computer cleaned out and re-installed PT4 for OS software does this count for my second registration?

2). Do I have to install PT4 for Mac on Parallels?

3). If so, Im assuming this counts for my second registration code but does that mean I have to create a second PostgreSQL database for Windows as well?

4). If I do have to create a second database, hands won't combine right? So, I'll have two sets of hand samples on villains right?

Thanks man

Also how many GBs would you suggest dedicating my Windows Parallel for poker? Say I play 50k hands a month and I have 8GB RAM.

 

[PokerTracker]

Hey PT4 Support,

I finally just got Parallels on my Mac so that I can run PT4 on Zoom tables however I have a few questions...

1). I found my registration code on my PT4 code but because I just got my computer cleaned out and re-installed PT4 for OS software does this count for my second registration?

2). Do I have to install PT4 for Mac on Parallels?

3). If so, Im assuming this counts for my second registration code but does that mean I have to create a second PostgreSQL database for Windows as well?

4). If I do have to create a second database, hands won't combine right? So, I'll have two sets of hand samples on villains right?

Also how many GBs would you suggest dedicating my Windows Parallel for poker? Say I play 50k hands a month and I have 8GB RAM.

Registration - not something to be concerned with, you will not be affected. We count consecutive usage, not installations. You would have something to worry about if you used your reg code on three computers and all three were used at the same time - if that occurred your account would be red flagged and we would have to investigate the reason why that occurred. Its very rare that this happens... and when it does, and we find that someone gave their license away to someone else then we reserve the right to disable that license. This won't affect your situation though.

Parallels requires Windows to be installed, so you would be installing the Windows version of PokerTracker 4, not the Mac version. You then have two choices, either install Postgres inside of the Windows Virtual Machine (VM) which means a new database, or spend some time to modify your PostgreSQL settings to share your database across from the Mac OS X host to your VM. This is not an easy task, it requires some knowledge of TCP/IP and networking as well as understanding how to edit the PostgreSQL configuration files via the command line in OSX. If you are not a very advanced user, then I would not recommend this and instead suggest that you use a Bootcamp partition from Apple rather than Parallels. Bootcamp is a dedicated Windows partition and requires you to reboot into Windows so you cannot use the Mac OS at the same time, but everything will be native in the Windows OS rather than simulated. This will give you the best performance if PostgreSQL is installed in Windows.

If you are running Parallels then you should be aware that your performance will be hampered if PostgreSQL is running inside the VM (Virtual Machine), this is because PostgreSQL is hard drive intensive, and a VM is a file inside of a hard drive, rather than the hard drive itself. Some of our staff (myself included) use Parallels with the PostgreSQL server residing on the Mac OS, but we are really advanced users so this makes sense... problem is this is not something we can explain how to do, you would need to consult with Parallels support to ask how to gain access to a PostgreSQL installation residing in OS X when inside of the Windows VM.

If you decide to proceed with Parallels, we recommend around 4GB ram assigned, which is what we would also recommend if you were installing Windows 64Bit in a dedicated computer.

Long story short... there are no simple answers to this question. Its very subjective.

 

[vegasjj]

Hi,

I would like some help.

I am not a sophisticated PT4 user, nor am I a computer expert, so if you think you can help me, please keep that in mind.

Within a few weeks I will be moving to a better computer. It is a hand-me-down but it is way stronger then what I am using at the moment.
Moving to an I7 - with Windows 7 - from my old XP.

My questions are:
- I have installed PT4 only once - I suppose it is not a problem to install it again?
- Is there a way to move the data base? And if so - can you direct me please, to where can I find the info about how to proceed?

It is certainly possible that this has been addressed already in this thread - but it is huge - I just could not go through it all

Thanks
JJ

 

[PokerTracker]

- I have installed PT4 only once - I suppose it is not a problem to install it again?

Not a problem, you are allowed up to two consecutive installs on your own personal computers.

- Is there a way to move the data base? And if so - can you direct me please, to where can I find the info about how to proceed?

https://www.pokertracker.com/guides/PT4/tutorials/backup-and-restore

We have guides available on our website for near every topic that users commonly request. Click Support - then select Guides when you visit PokerTracker.com

 

[tony4680]

I had a question... well more like two questions. Does Pokertracker auto update? I've looked on the site I'm having trouble finding the latest version available(currently I'm running 4.09.1 hopefully it does auto update and that is the latest). I don't see anything within the program to search for an update. The reason I ask is because Black Chip finally added preferred seating. Which leads to the second question, as I'm not sure what the latest release is. Have you guys updated yet for this or should I just disable the option in the client until you guys get around to it. I love having the preferred seat for multitabling but its obviously not a good choice if the player HUDs are on the wrong seats.

 

[vegasjj]

Not a problem, you are allowed up to two consecutive installs on your own personal computers.



https://www.pokertracker.com/guides/PT4/tutorials/backup-and-restore

We have guides available on our website for near every topic that users commonly request. Click Support - then select Guides when you visit PokerTracker.com

Thank you very much - looks like I might be OK with the above link.

 

[tony4680]

Did some digging and finally found the page that listed the latest version. I'm up to date. I guess I'll just disable the option until it gets addressed in the next PT release.

 

[bernotas22]

I have a question, I installed pokertracker 4, but the issue I am having is it did not find all my hand histories such as my pokerstars history nor did it detect some others, How do I make sure all of my hand histories are detected?

 

[pocketehs]

For the overlay stats on the graph, which one is "My C Won + RB?"

Thanks

 

[PokerTracker]

I had a question... well more like two questions. Does Pokertracker auto update? I've looked on the site I'm having trouble finding the latest version available(currently I'm running 4.09.1 hopefully it does auto update and that is the latest). I don't see anything within the program to search for an update. The reason I ask is because Black Chip finally added preferred seating. Which leads to the second question, as I'm not sure what the latest release is. Have you guys updated yet for this or should I just disable the option in the client until you guys get around to it. I love having the preferred seat for multitabling but its obviously not a good choice if the player HUDs are on the wrong seats.

The answer to your question is both yes and no. We perform some silent auto-updates int he background, but this will not change the version number. For feature changes a version number is required - we will be supporting WPN preferred seating shortly, when you restart PT4 you will be given a notice to download the new version once it becomes available.

 

[PokerTracker]

I have a question, I installed pokertracker 4, but the issue I am having is it did not find all my hand histories such as my pokerstars history nor did it detect some others, How do I make sure all of my hand histories are detected?

1) Pt4 detects ALL hand histories in the folders that you assign, so either the hand histories are missing for some other reason such as time has passed and the poker room has deleted the hands, or the site was not enabled in PT4

2) To enable the site, please click Tools: Setup Assistant. Select Site Configuration, and complete the new setup assistant to assure each of your poker rooms are configured. If you need site specific help, please review our guides at https://www.pokertracker.com/guides/PT4/site-configuration

 

[PokerTracker]

For the overlay stats on the graph, which one is "My C Won + RB?"

Thanks

That stat does not exist, PT4 does not track rakeback - rakeback is a dying component of our industry unfortunately, the sites are slowly eliminating our ability to track it. There is only ne site that remains which we can actually track rakeback for accurately due to the changes in our industry - therefore PT4 should be used to track your game and win rate only, not win rate with any additions.

 

[tony4680]

The answer to your question is both yes and no. We perform some silent auto-updates int he background, but this will not change the version number. For feature changes a version number is required - we will be supporting WPN preferred seating shortly, when you restart PT4 you will be given a notice to download the new version once it becomes available.

Awesome good to know. Thanks for the timely response

 

[PokerTracker]

That stat does not exist, PT4 does not track rakeback - rakeback is a dying component of our industry unfortunately

Interesting timing for this discussion, we came across this article for the first time today: http://www.casinoaffiliateprograms.com/blog/is-rake-back-in-online-poker-dead/

 

[PokerTracker]

PokerTracker 4.10 NOW AVAILABLE! DOWNLOAD NOW!


Release Notes - October 02, 2013

Key Updates Summary:

• NEW: 888’s new Mac OS X poker client is now supported!
• NEW: The new partypoker Windows & Mac OS X clients are now supported!
• NEW: The new PokerStars auto-center options for Cash Games and Tournaments are individually supported!
• NEW: Preferred Seating is now supported on the Winning Poker Network!
• NEW: Simple Filters can now be reset by clicking the “Clear All Filters Above” hyperlink!
• NEW: A HUD filter for “Last # of Weeks” is now available!*
• NEW: Support for secure “Premium” HUD profiles is now included!
• IMPROVED: Net Adjusted Winnings can now be calculated at the final table of Shootout format tournaments!
• NEW: Equity displays can now be disabled in the Hand Replayer!
• NEW: Time Zone offsets are now available for the most common iPoker skins!
• IMPROVED: A new Active Player filter option has been added to the Tournament Results Editor!

Added:

• Site: 888poker: Support added for the OSX version of the 888 poker client
• Import: partypoker: Add support for play money via .hhf files when the "Enable Play Money" checkbox is enabled in the partypoker Site Configuration (standard hand histories do not support play money,Windows only at this time)
• HUD: FullTilt: Play money is now supported
• HUD: PokerStars: Auto-center for Cash and Tournaments are supported
• HUD: Winning Poker: Preferred seating now supported
• HUD: Table Average HUD groups can now display table average stats in HUD Popups
• HUD: HUD filter for “Last # of Weeks” is now accessible from Configure > HUD Options
• HUD: Added support for “Premium” HUD profiles to help provide security for third party developers
• Import: FullTilt: Added support Tournament Summary files in .XLS format downloaded using FullTilt’s automated request system
• Import: Revolution: Support added for Revolution’s Coin Flip tourneys detected as “Push Or Fold” tournaments
• Import Options: iPoker: Added the ability to set a Time Zone offset at iPoker, we have added many of the most common skins to the interface to make choosing Time Zone very easy
• Filters: Added a "Clear All Filters Above" hyperlink to reset Simple Filter settings
• Filters: Added support for the new Semi-Turbo tournament speed (Winamax) and the ANTE UP tournament format.
• GUI: Copyright information for the open source libraries used in PokerTracker 4 is now included in the “About” window
• GUI: The end-user license agreement is now accessible from the Help menu
• ICM: Added Net Adjusted Winnings calculation support for the final tables of Shootout tournaments
• ICM Replayer: Add the ability to change Hero’s hole cards while calculating ICM to improve analysis of results
• Replayer: Added the ability in the Options menu to disable equity percentages shown next to player name
• Tournament Flags: Added support for the new Semi-Turbo tournament speed (Winamax) and the ANTE UP tournament format.
• TableTracker: Added €0.20 and €0.30 NL to the stake options list

Changed:

• Site: partypoker: "PartyGaming" is now "partypoker" along with the new brand icon
• Import: Barriere: “Show one card” hands are now imported
• HUD: OSX: partypoker: Preferred seating now supported
• HUD: Internal changes to improve performance by moving the processing of all HUD formatting to the main PT4 application, this will not affect the user experience
• AdjustStakes: Play money is now a selectable currency in the Adjust Stakes window
• Graphs: Personal Results: Unify the display of the 3 primary Y-Axes ("#", "%", Currency) unless the new "Unique Y Axis" checkbox is enabled within the Overlay Stats configuration window
• Stats: Tournaments: Display player lists in 0-hand tournaments such as MATRIX events on FTP in Edit Results via right-click
• Reports: Group by Tournament: Allow multiple tournament rows to be edited using CMD (OS X), CONTROL (Windows), or SHIFT to select multiple rows, then right clicking to select Edit Tournament.

Fixed

• Import: 888: Compensate for missing All-In flags that could occur when there is a jackpot contribution
• Import: GTECHG2: Allow tournaments with an unrecognized or zero buy-in be recorded using the correct game currency
  Import: GTECHG2: Allow ‘<‘ and ‘>’ characters in players names to be imported correctly
• Import: iPoker: Fixed a bug that displayed the “showed cards” line when hero won without showdown in PT’s converted HH format
• Import: Full Tilt: Bypass AATA support for hand histories that include the text "Heads Up"
• Import: Full Tilt: Separate the recording of Multi Entry tournaments to enable Rebuy and Addon options
• Import: iPoker: Compensation for various currency and timezone issues caused by missing data in iPoker.it
• Import: iPoker.it: Fixed a bug that blocked iPoker.it hand histories from importing when using Manual Import (Get Hands From Disk).
• Import: MPN: Reject unlabeled version 4 Blaze hands because hand histories do not include hands that did not go to showdown
• Import: MPN: Allow heads-up Blaze hands to import while quick-folding because all prior actions are included in the truncated hand history file
• Import: MPN: Processed MPN .DAT files are now moved to the MPN site folder
• Import: partypoker: FastForward games now supported for the new partypoker client
• Import: partypoker: Compensate for the stake description changes implemented in the new partypoker client
• Import: partypoker: Address issue that causes “Old” Party hands to import with the incorrect (x max) stake
• Import: partypoker: Support for the new money syntax '$16.53 USD'
• Import: partypoker: Support for the new "received" syntax in winning lines of the hand history
• Import: partypoker: Compensate for inaccurate emailed hand tourney blind structures
• Import: partypoker: Addressed issues that may occur importing the tournament finish positions with the new client
• Import: partypoker: Exclude "Giveaway" promotional tournament prizes from being flagged as SATELLITE to comply with this promotion
• Import: PokerStars: Compensate for hands that do not have win/received lines in the hand Summary
• Import: Winamax: Allow import but ignore the date in tournament summaries where the date is 1970
• Import: WPN: Fix to allow Double or Nothing tournaments to trigger Tournament Detection during auto import
• Import: WPN: Fix to stop freeroll hand histories in the .txt file format from import as a cash game on the Winning Poker Network
• Import: Stats: Address a situation that could cause the ‘flg_p_3bet_opp’ column from being marked as true for some hands with Antes that should have been marked as false
• Import: Tournament Summaries: Address a bug that could have blocked the import of excessively long tournament summaries at FullTilt and PokerStars
• Import: Address various issues that could affect session matching and “Automatically Apply ‘Treat As’” conversion
• Import Configuration: MPN : Allow the 'Clear Databases Now' function to also clear tournament summaries
• HUD: 888: Adjust the 10-max seat positions by one seat
• HUD: iPoker: Fix a crash that could occur during shutdown of a tournament when all tables are closing
• HUD: GTECH: Fix a scenario that can occur where the ampersand in "R&A" tables can block the HUD’s detection of the table
• HUD: WPN: Altered the default HUD positions to match the new poker client
• HUD: WPN: Fixed HUD table detection for Winning Poker Network HU Rematches
• HUD: WPN: Fixed a bug which caused the HUD to not find the table named ‘Jenalite (Beast)’
• HUD: Address various scaling issues when mucked cards are being configured
• HUD: Improve the functionality of database queries when aliases are used
• HUD Options: The Last X Hands filter has been altered to grab the most recent hands by date as opposed to the most recently imported hands
• Equity Calculator: Various GUI changes to improve readability
• Equity Calculator: Fix intermittent blank result lines that may occur in OSX
• Filters: Omaha Hand Range: Fix a query error that occurred when 100% range selections were used
• Filters: Fix the 'Number of Limpers' filter to account for no limps when folded to the big blind.
• Filters: Alter the ‘Float Flop’ filter to include 3Bet+ pots as well as 2Bet pots
• Filters: Improve the precision of the chips won/lost filters
• Filters: Address a SQL error that could occur when using the ‘Fold to Turn Probe’ filters
• Filters: Address a filter error that can occur when the sidebar’s "Buyin" filter is enabled when changing the active database
• Filters: Addressed a situation that broke the ‘Last X Hours’ filter when using the ‘My Day Starts At’ reporting option
• Filters: Improve the strength detection for made One Pair on any Street using Both Hole Cards
• Graphs: Improve the creation of default filenames when saving graphs
• Graphs: Remove the extra bottom right border when graphs are saved
• Graphs: Improved spacing between multiple Y-Axis points to prevent text crowding
• Graphs: Personal Results: Exclude "Real Hours" stats from the cash game info box due to incompatibility
• Graphs: Overall Results: Exclude "Real Hours" stats from the cash game info box due to incompatibility
• Graphs: Personal Results: Fix a bug that could affect the display of Moving Averages if adding several percentage stats
• GUI: Fix the sizing of the Hand Range Selection panel to improve legibility
• License: Small Stakes:Fixed a bug where Tournaments using the currency SEK were not permitted when using a Small Stakes license
• Notes: Fix a bug that did not allow exporting of hand notes
• NoteTracker: Allow NoteTracker Autonotes to be displayed in the HUD for OnGame Strobe games
• Postgres: Choose the correct Program Files directory when installing the 64bit version of PostgresSQL for Windows
• Reports: Let the Sessions by Time overview reports display the "no opportunities" text instead of “0/0”
• Reports: $ > Results/Statistics > Summary > Group by Table Session: Added the stake to the group report filter to allow the lower hand report to match the upper session results
• Reports: Allow unicode names in filters used within Custom Reports
• Stats: Facing Preflop Action Report: Add an option for 'blinded all-in' in the report
• Stats: Remove the no longer used Tournament Players column ‘tourney_hand_no_end’
• Replayer: Allow the hole cards in Replayer hand list to be hidden when this option is selected for the table
• TableTracker: Improve partypoker table opening
• TableTracker: Improve PokerStars table opening
• Tournament Detection: partypoker: Fix to stop partypoker Double or Nothing tournaments from being detected as an MTT
• Tournament Detection: PokerStars: Fix to address an FPP tournament that was incorrectly detected as a bounty tournament
• TourneyDetect: Address a crash that could occur when processing rebuys and addons

Additional Notes

• Due to the stat fixes and improvements in this release, a Database Cache Rebuild is required to assure that your database performs optimally when using any of the stats that were altered, fixed or updated
  [*]The new HUD Options Filter for Last # of Weeks will use the HUD cache for optimal performance, we suggest using this method instead of the Last X Hands HUD Filter which must use uncached data

 

[vegasjj]

I am still in the stages of planning to move to a new computer.

I would like to cut back on the size of the data base, make it more current. Is it possible to delete all records that are dated prior to a certain date?
If yes how?

Also I have some duplicate records (seems to be the same every time i turn PT4 on) about 3000 records. Is that something I should worry about?

 

[Blobweird123]

I am still in the stages of planning to move to a new computer.

I would like to cut back on the size of the data base, make it more current. Is it possible to delete all records that are dated prior to a certain date?
If yes how?

Also I have some duplicate records (seems to be the same every time i turn PT4 on) about 3000 records. Is that something I should worry about?

Easy to do. Click Database at the top. Then Purge Hands and just select all sessions prior that you want deleted and delete. That simple

And the duplicates same thing, look through all your sessions and see where the info is doubled and just delete dup's

 

[vegasjj]

Easy to do. Click Database at the top. Then Purge Hands and just select all sessions prior that you want deleted and delete. That simple

And the duplicates same thing, look through all your sessions and see where the info is doubled and just delete dup's

All sited have been imported into the data base some time ago.

How can I see what is duplicated?

 

[Blobweird123]

All sited have been imported into the data base some time ago.

How can I see what is duplicated?

It shows Date and Time so match em up. Then it shows Hands Played and duration of session. So when you see two sessions played on 10/04/2011 at 9:46 pm with 85 hands and duration of 1:07 then you know one is a duplicate