Official Replay Poker Support Thread

[ReplayKristine]

Hi wlad! It's easier to give the list of currently blocked countries that cannot access the site:

• Italy
• Poland
• Greece
• Slovakia
• Vietnam
• Azerbaijan
• Malaysia
• Colombia

And Russia is blocked at the behest of Russian authorities, so Replay has been forced to comply with that for a couple of years now.

I've been told by Replay staff that they are hoping to have the countries on the list above cleared and playing again in a month's time. So fingers crossed that all goes well, and we'll see them back at the tables soon!

Thanks for this, Tammy! I also want to note that we added three new countries last evening that are having issues accessing our site:
Uruguay
Serbia
Montenegro

 

[ReplayKristine]

@ReplayKristine

Hi Kristine.

When I have pre-registered for a tournament on the site and it is due to start, I get a dialogue box which tells me the event is about to start and there is an option to play now within the box. This I then click. However, before joining together with casino.org the tournament lobby appeared and I would click open table. Job done. Now, however, when I click play I get the image below appearing.

Just to say this is annoying and I am not sure whether it is Replay which has made this happen or casino.org.

Hope you can sort it out.

Thanks Marc

Hi Marc!

Our Tech Team deployed a fix for this issue. If you're still seeing that, can you please send the actual URL that directs you that 404 error so I can let them know?

 

[billibooo]

Hi @billibooo!

Thanks for taking note of Hand ID 1179639361. Can you please provide your Replay username, or send me an email at support@replaypoker.com so we can investigate further?

Yes, I see the yellow bar progressing on top whenever I click on private leagues, but it does load within a few seconds. Can you please let me know the specific CardsChat league you're trying to access?

I will email you later, love <3 Thank you again for all you do. Talk soon

 

[Tammy]

Thank you @ReplayKristine !

 

[Huntre]

Hi @Huntre and @Johnny78B,

Can you please send us any error you're seeing and your internet service provider? Our Tech Team believes this might be related to some ISP and they want to confirm as Kazakhstan is not in the list of blocked countries. Please write to us at support@replaypoker.com if you're able to send us details.

I will send some snips today.