Official Replay Poker Support Thread

[EvertonGirl]

I had similar problems with chrome on my phone, downloaded firefox and it worked fine.

I'll give it a go, thanks

 

[EvertonGirl]

Yep works fine on firefox

 

[EvertonGirl]

On a different phone I cleared the cache on chrome and that also worked

 

[Suns of Beaches]

On a different phone I cleared the cache on chrome and that also worked

That's usefull information and probably the exact reason why some members here had problems with Chrome.

Glad it worked 4 u with Firefox 😀

 

[perrywh]

@ReplayKristine Did any poker software change when ReplayPoker changed sites!

 

[ReplayKristine]

Nicole, Replay's app only ever worked for ring games. Is that what you were playing on it? Otherwise, the rest of the site and tournaments are accessible on a web browser. I'm not sure if they are still using the app - can you advise @ReplayKristine ?

And can you also advise on a timeline for when blocked countries may be able to access again?

Hi @Tammy and @belizebum!

Our mobile Apps are currently being worked on since the partnership with Casino.org. We will announce once the mobile apps are running again. I just want to note that tournaments don't run on the mobile App, so what you have might have been a shortcut to our site. You can still access our site using any browser in any device.

For players that are temporarily blocked, we are hoping to get them back by end of this month. There is no actual date yet, sorry about that.

 

[ReplayKristine]

I have been trying to access on my mobile using chrome, I have used the app and browser and everything I click on does nothing.

I tried to play a cash game, it said play now and it never opened. I got an important update something like that and wouldn't let me click on yes to say I'm over 18 and also couldn't click on continue it just flashed and kept looping with the important update, then it freezes

Also if I click on to the head, the drop list shows everything but when I click on leagues, there's no leagues

I've used 3 different phones, all using chrome and get the same issues

All phones are also android

Hi @EvertonGirl!

If you're having issues confirming that you're 18 and over, the system won't let you enter our site. If you encounter this again, please clear your browser's cache or try using a different browser.

 

[ReplayKristine]

@ReplayKristine Did any poker software change when ReplayPoker changed sites!

Hi @perrywh!

Thank you for the question. We had to do some changes for the partnership with Casino.org. This is new, and some bumps in the road are to be expected. Thanks everyone for being patient with us as we transition to this new chapter of Replay.

I also want to take this opportunity to let you know that I will be off starting tomorrow, October 5th, and I will be back on October 15th. If you need any assistance at all while I'm gone, please send an email to support@replaypoker.com and my colleagues will be happy to assist. Have a wonderful weekend!

 

[belizebum]

Weeeee...I was incorrect. Ha, will not be the last time. Now I guess I dont need the app,. Woop...

 

[Tammy]

Thank you @ReplayKristine !! Have a wonderful time off!

 

[lilu80]

Hi. ReplayPoker now still not avaible in Poland.

 

[bablovod]

Vacation, Vacation)
Or I can find out why CC league tournaments are not displayed correctly by date 📅 and whether this will be fixed, I can't always find the line I'm looking for

 

[Suns of Beaches]

Vacation, Vacation)
Or I can find out why CC league tournaments are not displayed correctly by date 📅 and whether this will be fixed, I can't always find the line I'm looking for

Click around on those directly under "multitable tournaments". Like this u can change the order of the list.

 

[ReplayKristine]

Hi. ReplayPoker now still not avaible in Poland.
View attachment 370425

The temporary block is still there, sorry @lilu80. We will send an email to affected players once access is back.

 

[jaymfc]

replay has never had the tables pop up when it is game time or your turn and wondered if this will change?
one thing that did change or for me at least is that they no longer make a sound when it's game time,
these two together are tough to deal with.
my last question is do we plan on adding games to our short list of available games?

must say you are doing an excellent job with all these questions and problems

 

[Tammy]

replay has never had the tables pop up when it is game time or your turn and wondered if this will change?
one thing that did change or for me at least is that they no longer make a sound when it's game time,
these two together are tough to deal with.
my last question is do we plan on adding games to our short list of available games?

must say you are doing an excellent job with all these questions and problems

Do you mean variants when you ask about adding games?

I can't answer the rest except for the no sound. You may have had settings change in your browser. To fix that, go to the Replay site, and make sure your sound notification is turned on. This is Chrome:

https://gyazo.com/ac62d8026ca68e97056168a8b3344189.gif

And for Firefox, you'll want to allow Replay to send notifications:

https://gyazo.com/959aa300f9a62e65ba460f242455f341.gif

Sorry, I don't know why it won't let me embed these gifs.

 

[Suns of Beaches]

replay has never had the tables pop up when it is game time or your turn and wondered if this will change?

Can only second this. But it it is probably difficult to implement on a site that is web-based. Wonder what the Rep has to say to this.
😶‍🌫️

 

[jaymfc]

Do you mean variants when you ask about adding games?

I can't answer the rest except for the no sound. You may have had settings change in your browser. To fix that, go to the Replay site, and make sure your sound notification is turned on. This is Chrome:

https://gyazo.com/ac62d8026ca68e97056168a8b3344189.gif

And for Firefox, you'll want to allow Replay to send notifications:

https://gyazo.com/959aa300f9a62e65ba460f242455f341.gif

Sorry, I don't know why it won't let me embed these gifs.

yes that's what I meant, thanks for helping clarify it

and yes I have checked my settings and "disable sounds" is not checked

do you or others get the bell or whatever it was when game starts?

 

[Tammy]

yes that's what I meant, thanks for helping clarify it

and yes I have checked my settings and "disable sounds" is not checked

do you or others get the bell or whatever it was when game starts?

Hmmm... I did! But maybe something has change in the last few weeks since I've played. I'll try to hop in a game tomorrow and see. Do you usually play from a desktop or laptop? Or a mobile device?

 

[jaymfc]

Hmmm... I did! But maybe something has change in the last few weeks since I've played. I'll try to hop in a game tomorrow and see. Do you usually play from a desktop or laptop? Or a mobile device?

desktop, but I guess I should just set my phone to remind me before the game and then again before late reg ends

 

[lauestla]

Hello @ReplayKristine
I had a weird experience with Replay in the CC monthly yesterday.
Look at this :
I was SB in that hand : https://www.casino.org/replaypoker/hand/replay/1193537224
And then here is my following hand (at a new table where I have been moved) : https://www.casino.org/replaypoker/hand/replay/1193537502
You can see that I am BB though I was SB just the hand before.
Yet one player at the new table was already with me at our previous table.
Why did I have to pay BB and then SB again at the new table ?

 

[Flyer35]

I have an issue with tables locking up in the middle of a tournament. I'm aware of it so I keep the tournament lobby open and when I notice it happening I click on 'Play Now' again and it refreshes the table. It happens once or twice an hour. Unfortunately sometimes I'm a little late and I miss hands.

I see that some people have been having trouble with Chrome so I'll try switching to Firefox to see if that helps, although I'm playing on a computer not a mobile device.

 

[Flyer35]

yes that's what I meant, thanks for helping clarify it

and yes I have checked my settings and "disable sounds" is not checked

do you or others get the bell or whatever it was when game starts?

I used to get the bell, but not for the past few weeks. It seems something changed. I play on a computer.

 

[jaymfc]

I used to get the bell, but not for the past few weeks. It seems something changed. I play on a computer.

yes they partnered with casino.org or something like that and a few changes
happened but not sure if it was intentional or if it will get fixed in time, I needed that signal lol.

 

[Ogma]

Distinct lack of 5K Sit n Go's.

No wonder I have 3,277,454 unused 5K tickets.

Please rectify.



Thanks.