Official Replay Poker Support Thread

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ReplayKristine

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Nicole, Replay's app only ever worked for ring games. Is that what you were playing on it? Otherwise, the rest of the site and tournaments are accessible on a web browser. I'm not sure if they are still using the app - can you advise @ReplayKristine ?

And can you also advise on a timeline for when blocked countries may be able to access again?
Hi @Tammy and @belizebum!

Our mobile Apps are currently being worked on since the partnership with Casino.org. We will announce once the mobile apps are running again. I just want to note that tournaments don't run on the mobile App, so what you have might have been a shortcut to our site. You can still access our site using any browser in any device. :)

For players that are temporarily blocked, we are hoping to get them back by end of this month. There is no actual date yet, sorry about that. :(
 
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ReplayKristine

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I have been trying to access on my mobile using chrome, I have used the app and browser and everything I click on does nothing.

I tried to play a cash game, it said play now and it never opened. I got an important update something like that and wouldn't let me click on yes to say I'm over 18 and also couldn't click on continue it just flashed and kept looping with the important update, then it freezes

Also if I click on to the head, the drop list shows everything but when I click on leagues, there's no leagues

I've used 3 different phones, all using chrome and get the same issues

All phones are also android
Hi @EvertonGirl!

If you're having issues confirming that you're 18 and over, the system won't let you enter our site. If you encounter this again, please clear your browser's cache or try using a different browser.
 
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ReplayKristine

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@ReplayKristine Did any poker software change when ReplayPoker changed sites!
Hi @perrywh!

Thank you for the question. We had to do some changes for the partnership with Casino.org. This is new, and some bumps in the road are to be expected. Thanks everyone for being patient with us as we transition to this new chapter of Replay.

I also want to take this opportunity to let you know that I will be off starting tomorrow, October 5th, and I will be back on October 15th. If you need any assistance at all while I'm gone, please send an email to support@replaypoker.com and my colleagues will be happy to assist. Have a wonderful weekend! :)
 
belizebum

belizebum

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Weeeee...I was incorrect. Ha, will not be the last time. Now I guess I dont need the app,. Woop...
 
lilu80

lilu80

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Hi. ReplayPoker now still not avaible in Poland. :(
1728125066601
 
bablovod

bablovod

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Vacation, Vacation)
Or I can find out why CC league tournaments are not displayed correctly by date 📅 and whether this will be fixed, I can't always find the line I'm looking for:cry:
 
Suns of Beaches

Suns of Beaches

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Or I can find out why CC league tournaments are not displayed correctly by date 📅 and whether this will be fixed, I can't always find the line I'm looking for:cry:
1000001171
Click around on those directly under "multitable tournaments". Like this u can change the order of the list.
 
jaymfc

jaymfc

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replay has never had the tables pop up when it is game time or your turn and wondered if this will change?
one thing that did change or for me at least is that they no longer make a sound when it's game time,
these two together are tough to deal with.
my last question is do we plan on adding games to our short list of available games?

must say you are doing an excellent job with all these questions and problems :love:
 
Tammy

Tammy

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replay has never had the tables pop up when it is game time or your turn and wondered if this will change?
one thing that did change or for me at least is that they no longer make a sound when it's game time,
these two together are tough to deal with.
my last question is do we plan on adding games to our short list of available games?

must say you are doing an excellent job with all these questions and problems :love:
Do you mean variants when you ask about adding games?

I can't answer the rest except for the no sound. You may have had settings change in your browser. To fix that, go to the Replay site, and make sure your sound notification is turned on. This is Chrome:


And for Firefox, you'll want to allow Replay to send notifications:

Sorry, I don't know why it won't let me embed these gifs.
 
Suns of Beaches

Suns of Beaches

Ripley rips it in on Replay
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replay has never had the tables pop up when it is game time or your turn and wondered if this will change?
Can only second this. But it it is probably difficult to implement on a site that is web-based. Wonder what the Rep has to say to this.
😶‍🌫️
 
jaymfc

jaymfc

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Do you mean variants when you ask about adding games?

I can't answer the rest except for the no sound. You may have had settings change in your browser. To fix that, go to the Replay site, and make sure your sound notification is turned on. This is Chrome:


And for Firefox, you'll want to allow Replay to send notifications:

Sorry, I don't know why it won't let me embed these gifs.
yes that's what I meant, thanks for helping clarify it :love:

and yes I have checked my settings and "disable sounds" is not checked :giggle:

do you or others get the bell or whatever it was when game starts?
 
Tammy

Tammy

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yes that's what I meant, thanks for helping clarify it :love:

and yes I have checked my settings and "disable sounds" is not checked :giggle:

do you or others get the bell or whatever it was when game starts?
Hmmm... I did! :p But maybe something has change in the last few weeks since I've played. I'll try to hop in a game tomorrow and see. Do you usually play from a desktop or laptop? Or a mobile device?
 
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