Official Replay Poker Support Thread

[Suns of Beaches]

@ReplayKristine

We urgently need some more betting buttons or even better custom betting buttons. For now there is only the 1/2 pot and max button both pre and postflop. Preflop there should be multiple buttons with 1x, 2x, 3x etc and not only half pot and max.

It's very difficult to play optimal on the software like that. Multiple tables and especially on mobile devices it's even more complicated with these buttons missing.

Heads up poker is basically unplayable on ur site like that. Action there is quick and noone wants to move a betting wheel or raise half pot all the time preflop when there is a lot of play.

Consider please minimum the following buttons if custom buttons are not possible:

Preflop:

1x, 2x, 3x, 1/2 pot, pot, max

Postflop:

1/2 pot, pot, max

Thanks.

 

[ReplayKristine]

@ReplayKristine

We urgently need some more betting buttons or even better custom betting buttons. For now there is only the 1/2 pot and max button both pre and postflop. Preflop there should be multiple buttons with 1x, 2x, 3x etc and not only half pot and max.

It's very difficult to play optimal on the software like that. Multiple tables and especially on mobile devices it's even more complicated with these buttons missing.

Heads up poker is basically unplayable on ur site like that. Action there is quick and noone wants to move a betting wheel or raise half pot all the time preflop when there is a lot of play.

Consider please minimum the following buttons if custom buttons are not possible:

Preflop:

1x, 2x, 3x, 1/2 pot, pot, max

Postflop:

1/2 pot, pot, max

Thanks.

Hi @Suns of Beaches!

Thank you for the suggestion. I passed it on to the rest of the Team to see what they think.

 

[PoorGypsy]

Don't undarstand how to register. I follow the instruction (go to the league and then found bronze freeroll thatt should be today)but the page is empty. Is tournament seen 30 minutes before the start or what?

 

[Tammy]

Don't undarstand how to register. I follow the instruction (go to the league and then found bronze freeroll thatt should be today)but the page is empty. Is tournament seen 30 minutes before the start or what?

Sometimes the page loads slowly. Alternatively, I would suggest clearing all your filters. Sometimes there is an issue with that. In the meantime, here is a direct link to today's tournament lobby that you can go to to register: https://www.casino.org/replaypoker/tournaments/7090500

 

[PoorGypsy]

Sometimes the page loads slowly. Alternatively, I would suggest clearing all your filters. Sometimes there is an issue with that. In the meantime, here is a direct link to today's tournament lobby that you can go to to register: https://www.casino.org/replaypoker/tournaments/7090500

Waited long and it didn't work. Page is emoty I will try on friday when it gonna be silver level game and check again.

 

[PoorGypsy]

Waited long and it didn't work. Page is emoty I will try on friday when it gonna be silver level game and check again.

the page looks like that for me.

 

[Tammy]

View attachment 376436
the page looks like that for me.

Yeah, I think it's your filters. There's a bug that causes this. Go to your filters shown there, and for each of them, try either clicking "Clear" and/or "Update Filter", then refresh the page. That should bring them up.

 

[ReplayKristine]

View attachment 376436
the page looks like that for me.

Hi @PoorGypsy,

Tammy already provided the resolution to this (thanks Tammy), but if you're still having issues, please provide your Replay username or send a message to support@replaypoker.com so I can check the filter settings in your account.

 

[PoorGypsy]

Yeah, I think it's your filters. There's a bug that causes this. Go to your filters shown there, and for each of them, try either clicking "Clear" and/or "Update Filter", then refresh the page. That should bring

Hey!!! I updaated buy in filter and it worked out. Now I see all tournaments))

thank you!!

 

[billibooo]

Hey Kristine Me again, not sure if this is helpful but I will post just in case

hand # 1227760559

I was unable to see my cards preflop until after I clicked fold It was a weird glitch but thought to bring it up. <3 Have the best day and thanks again for all you do

 

[dzsire]

Hello! Could somebody help me?
I have the same issue as PoorGypsy had on 15th January. I don't see any tournaments on ReplayPoker after I clicking "Clear" and "Update Filter" and refreshing the page:

What is the problem here? The same problem occurs on the Silver and Platinum pages.
Thanks in advance for the support.

 

[85champ07]

I am a bit confused by the replay App. I started playing replay with a web browser, then found out it was available as an android app. The app would not allow me to login. I contacted support and they told me I could only play on a browser for now. Is there a timeline I can use the app as I kinda don't like the web browser. I am down a computer so I am only using my phone which is hard switching between tabs if I want to leave the game for half a second. Today I might be playing two tourneys at once so I am not gonna like that. Thanks.

 

[Suns of Beaches]

Hello! Could somebody help me?
I have the same issue as PoorGypsy had on 15th January. I don't see any tournaments on ReplayPoker after I clicking "Clear" and "Update Filter" and refreshing the page:
View attachment 377817
What is the problem here? The same problem occurs on the Silver and Platinum pages.
Thanks in advance for the support.

Clear ur cookies or switch to Mozilla Firefox (add the addon unlock origin).

 

[ReplayKristine]

Hey Kristine Me again, not sure if this is helpful but I will post just in case

hand # 1227760559

I was unable to see my cards preflop until after I clicked fold It was a weird glitch but thought to bring it up. <3 Have the best day and thanks again for all you do

Hi @billibooo,

So sorry about that. It appears to be a glitch if you're unable to see your cards. This has been reported to our Tech Team.

 

[ReplayKristine]

Hello! Could somebody help me?
I have the same issue as PoorGypsy had on 15th January. I don't see any tournaments on ReplayPoker after I clicking "Clear" and "Update Filter" and refreshing the page:
View attachment 377817
What is the problem here? The same problem occurs on the Silver and Platinum pages.
Thanks in advance for the support.

Hi @dzsire,

I believe we already corresponded via email, but just in case other players are having the same issue, your filter settings for your MTT lobby are carried over to the filter settings for your private leagues. You have Favs Only checked in your screenshot, unchecking this will resolve the issue. Good luck at the tables!

 

[ReplayKristine]

I am a bit confused by the replay app. I started playing replay with a web browser, then found out it was available as an android app. The app would not allow me to login. I contacted support and they told me I could only play on a browser for now. Is there a timeline I can use the app as I kinda don't like the web browser. I am down a computer so I am only using my phone which is hard switching between tabs if I want to leave the game for half a second. Today I might be playing two tourneys at once so I am not gonna like that. Thanks.

Hi @85champ07,

We will be deactivating our mobile Apps soon to focus our efforts on the website, that's why you're unable to login to your mobile app if you have one on your phone. You can continue to play on your mobile device by visiting the website at www.casino.org/replaypoker/.

Our mobile apps only have ring games so playing in tournaments even before was not possible. Thank you all for your patience as we continue to improve the site.

 

[Bhargav]

@ReplayKristine

We urgently need some more betting buttons or even better custom betting buttons. For now there is only the 1/2 pot and max button both pre and postflop. Preflop there should be multiple buttons with 1x, 2x, 3x etc and not only half pot and max.

It's very difficult to play optimal on the software like that. Multiple tables and especially on mobile devices it's even more complicated with these buttons missing.

Heads up poker is basically unplayable on ur site like that. Action there is quick and noone wants to move a betting wheel or raise half pot all the time preflop when there is a lot of play.

Consider please minimum the following buttons if custom buttons are not possible:

Preflop:

1x, 2x, 3x, 1/2 pot, pot, max

Postflop:

1/2 pot, pot, max

Thanks.

@ReplayKristine There is no (-/+) button to increase or decrease blinds, we need to manually enter each and every time. it is time consuming. Please look into this issue too.

 

[ReplayKristine]

@ReplayKristine There is no (-/+) button to increase or decrease blinds, we need to manually enter each and every time. it is time consuming. Please look into this issue too.

Hi @Bhargav,

Thank you for your suggestion. I passed it on to the rest of the Team to see what they think. Have a great weekend!

 

[Suns of Beaches]

Hi @Bhargav,

Thank you for your suggestion. I passed it on to the rest of the Team to see what they think. Have a great weekend!

He is specifically talking about the mobile version and he is right. There is no plus and minus button. Only a very difficult to handle wheel.

I also don't see my stack size when it's my turn on mobile. Buttons overlap those numbers!

The mobile version really needs some adjustments. For now the experience is very poor.

 

[maronza1]

@ReplayKristine After a recent maintenance, i can longer go directly to a league's URL, it takes me to the homepage of which I wil then navigate to profile, then leagues, then selecting the league I wanted to go directly to

 

[ReplayKristine]

He is specifically talking about the mobile version and he is right. There is no plus and minus button. Only a very difficult to handle wheel.

I also don't see my stack size when it's my turn on mobile. Buttons overlap those numbers!

The mobile version really needs some adjustments. For now the experience is very poor.

Thanks for the feedback, @Suns of Beaches. I made sure this was passed on.

 

[ReplayKristine]

@ReplayKristine After a recent maintenance, i can longer go directly to a league's URL, it takes me to the homepage of which I wil then navigate to profile, then leagues, then selecting the league I wanted to go directly to

Hi @maronza1,

Can you please tell me the name of your private league?

 

[maronza1]

Hi @maronza1,

Can you please tell me the name of your private league?

All leagues in replay behave the same way, as i type in the address bar it auto fills the addresses i usually visit, when i click one of them it just load the dashboard instead of going to my desired url/league. Here are some of the leagues i usually that fail to load but take me to the homepage

Free Texas Holdem, Free Online Poker - Replay Poker

www.casino.org

Free Texas Holdem, Free Online Poker - Replay Poker

www.casino.org

Free Texas Holdem, Free Online Poker - Replay Poker

www.casino.org

Free Texas Holdem, Free Online Poker - Replay Poker

www.casino.org

Free Texas Holdem, Free Online Poker - Replay Poker

www.casino.org

 

[ReplayKristine]

All leagues in replay behave the same way, as i type in the address bar it auto fills the addresses i usually visit, when i click one of them it just load the dashboard instead of going to my desired url/league. Here are some of the leagues i usually that fail to load but take me to the homepage

Free Texas Holdem, Free Online Poker - Replay Poker

www.casino.org

Free Texas Holdem, Free Online Poker - Replay Poker

www.casino.org

Free Texas Holdem, Free Online Poker - Replay Poker

www.casino.org

Free Texas Holdem, Free Online Poker - Replay Poker

www.casino.org

Free Texas Holdem, Free Online Poker - Replay Poker

www.casino.org

Hi @maronza1,

Are you still having issues? I checked each URL and I got directed to all, although it's taking me longer than usual, about 5 seconds before the page opens for me.

 

[Tammy]

All leagues in replay behave the same way, as i type in the address bar it auto fills the addresses i usually visit, when i click one of them it just load the dashboard instead of going to my desired url/league. Here are some of the leagues i usually that fail to load but take me to the homepage

Free Texas Holdem, Free Online Poker - Replay Poker

www.casino.org

Free Texas Holdem, Free Online Poker - Replay Poker

www.casino.org

Free Texas Holdem, Free Online Poker - Replay Poker

www.casino.org

Free Texas Holdem, Free Online Poker - Replay Poker

www.casino.org

Free Texas Holdem, Free Online Poker - Replay Poker

www.casino.org

Hi @maronza1,

Are you still having issues? I checked each URL and I got directed to all, although it's taking me longer than usual, about 5 seconds before the page opens for me.

Ron, can you also let Kristine know what type of device you are using, and browser please? Thanks!