Official Replay Poker Support Thread

[Johnny78B]

Oh, that could be why.

@ReplayKristine do you have a list of countries that may be blocked at the moment, and will that be changing?

Thank you Tammy I just fixed problem. Download VPN on my phone and tried.It works, I am back in the game! Thank you very much.

 

[wlad20082009]

Website news!​

We are excited to announce that Replay Poker is moving to a new website.



Unfortunately, our new website is unavailable in your location at this time. We are therefore working hard to enable you to continue playing. There may be a short wait (expected to be 30 days) during which you are unable to access Replay Poker while we get things ready.


We apologise in advance for this disruption and any inconvenience this may cause. If you are a registered member, we will notify you via email as soon as Replay is available. When access is restored, you will be able to login in the usual way and nothing will be lost.


We look forward to welcoming you back to Replay Poker soon - in the meantime if you have any questions, please contact

 

[wlad20082009]

He hasn't been working since this morning. It does not work via VPN and proxy. The new link is also not working.

 

[gillbates21]

seems like casino.org has had some kind of deal with replaypoker.com
replay got acquired??

 

[flabilim]

Good morning, could you include my name in the silver community (name FLABILIM), thank you

 

[Suns of Beaches]

hi.

is there any good reason why on replay the mtt breaks start 2 minutes earlier then on other sites? on :53 while on all other sites its :55 the hour.

please fix this, it takes time away from my 5 minutes breaks. and its honestly just very unnecessary.

please fix also the replayer. it shows action with timebanks and takes forever to know what one wants to know. took me multiple minutes to watch a hand becausethere is no way to make the replayer quicker.

 

[ReplayKristine]

Unfortunately not. I still can't see anyone else's hand.

Hi @ebazynski!

Can you please provide the Hand ID number so I can check it out?

 

[ReplayKristine]

Are there any states in the US who may be affected?

Hi @Tammy!

US players should have access, unless they're using a VPN in the countries that are temporarily blocked, or they were recently in those countries. Are you receiving reports from US players who can't access the site? Most of the US players who wrote in, I just need to reset their password, or they have to confirm that they're 18 or older when they login. Please have them write to support@replaypoker.com if they need further assistance.

 

[ReplayKristine]

Hi @ReplayKristine @Replay_Chasetheriver_Rob @Tammy

I can't register for games as the site thinks that I'm under 18, as you can see below, I have checked yes both times but I get the message in red that I must be over 18.

My user name is Zorba.

After clicking continue I get the red message.

Hi @Zorba,

I reported this to our Tech Team, and I will let you know once this is fixed. Sorry for the inconvenience.

 

[ReplayKristine]

I think you can add Kazakhstan to that list too, becouse i don't have access to the site, if i don't use any VPN...

Hi @Huntre and @Johnny78B,

Can you please send us any error you're seeing and your internet service provider? Our Tech Team believes this might be related to some ISP and they want to confirm as Kazakhstan is not in the list of blocked countries. Please write to us at support@replaypoker.com if you're able to send us details.

 

[Zorba]

Hi @Zorba,

I reported this to our Tech Team, and I will let you know once this is fixed. Sorry for the inconvenience.

Thank you, I was able to play there about a week ago with no problem, hopefully it's a simple fix and I can get to play CC 20th Anniversary games, I missed the first one due to this issue.

 

[ReplayKristine]

seems like casino.org has had some kind of deal with replaypoker.com
replay got acquired??

Hi @gillbates21,

That's a great question. Replay was not acquired, and we made a partnership with Casino.org to give our players a better gaming experience. We're still in the initial stages, so please bear with us as we make the transition. We wrote an FAQ about this partnership, please check it out HERE.

 

[gillbates21]

Replay was not acquired

then Replay and Casino merged?

 

[Suns of Beaches]

Thank you, I was able to play there about a week ago with no problem, hopefully it's a simple fix and I can get to play CC 20th Anniversary games, I missed the first one due to this issue.

Hi. Did u try another browser? Try Mozilla Firefox with the add on ublock origin. If it works with this please report back.

 

[ReplayKristine]

hi.

is there any good reason why on replay the mtt breaks start 2 minutes earlier then on other sites? on :53 while on all other sites its :55 the hour.

please fix this, it takes time away from my 5 minutes breaks. and its honestly just very unnecessary.

please fix also the replayer. it shows action with timebanks and takes forever to know what one wants to know. took me multiple minutes to watch a hand becausethere is no way to make the replayer quicker.

Hi @Suns of Beaches,

The breaks are tied to blind level duration. At Replay, the break cannot start during a blind level. It is possible that the tournament you're playing has a 7 or 9 minute blind levels.

I agree our hand replayer is due for another update, and I prefer to have playback controls - specifically option to skip sections, fast forward, etc. I’m sharing this with the rest of the Team to let them know that more players are talking about this.

 

[ReplayKristine]

Thank you, I was able to play there about a week ago with no problem, hopefully it's a simple fix and I can get to play CC 20th Anniversary games, I missed the first one due to this issue.

Hi @Zorba!

I just want to let you know that our Tech Team deployed a fix to this issue. If you still cannot get past the age confirmation, please clear your browser's cache, and also what Suns of Beaches recommended above, use another browser.

 

[G0930]

seems like casino.org has had some kind of deal with replaypoker.com
replay got acquired??

They say they partnered with casino.org
More likely bought by casino.org

 

[ReplayKristine]

They say they partnered with casino.org
More likely bought by casino.org

Hi @gillbates21 and @G0930!

Thank you for your questions. It's not a merger and we weren't bought. It's a true partnership, and the current Replay Team will continue to run and develop the site.

 

[wlad20082009]

Hi ReplayKristine . Could you write here a list of countries where you can play Replay Poker at the moment?​

 

[billibooo]

Hey Kristine <3 I hope all is well and things are going great in your transition to Casino.org. I was playing a hand and I had to press check, bet or fold before I could see what was dealt on the flop. It was really weird I saved the Hand # for you I have never had this happen in all the years I was playing on your site, but thought you should know. (in case it is on your end, not mine)

I also seem to have a hard time with loading different leagues. The yellow loading bar at the top of the window almost loads all the way and then it stops. I have left it running for over 30 mins and came back and it was still at the same point of progress. I have to close and reopen and try again before it works. Sometimes it takes a few times doing that to get results.

Thanks for all you do and I hope I have helped. Hugs

 

[Zorba]

Hi @Zorba!

I just want to let you know that our Tech Team deployed a fix to this issue. If you still cannot get past the age confirmation, please clear your browser's cache, and also what Suns of Beaches recommended above, use another browser.

Thank you @ReplayKristine the fix worked and I can now register for games.

 

[Tammy]

Hi ReplayKristine . Could you write here a list of countries where you can play Replay Poker at the moment?​

Hi wlad! It's easier to give the list of currently blocked countries that cannot access the site:

• Italy
• Poland
• Greece
• Slovakia
• Vietnam
• Azerbaijan
• Malaysia
• Colombia

And Russia is blocked at the behest of Russian authorities, so Replay has been forced to comply with that for a couple of years now.

I've been told by Replay staff that they are hoping to have the countries on the list above cleared and playing again in a month's time. So fingers crossed that all goes well, and we'll see them back at the tables soon!

 

[wlad20082009]

Hi wlad! It's easier to give the list of currently blocked countries that cannot access the site:

• Italy
• Poland
• Greece
• Slovakia
• Vietnam
• Azerbaijan
• Malaysia
• Colombia

And Russia is blocked at the behest of Russian authorities, so Replay has been forced to comply with that for a couple of years now.

I've been told by Replay staff that they are hoping to have the countries on the list above cleared and playing again in a month's time. So fingers crossed that all goes well, and we'll see them back at the tables soon!

Oh, yes! Absolutely everything is blocked. Sometimes I have to change the VPN! There is only one Telegram left. And even then, because of Durov's arrest, he can also be blocked!

 

[Marcwantstowin]

@ReplayKristine

Hi Kristine.

When I have pre-registered for a tournament on the site and it is due to start, I get a dialogue box which tells me the event is about to start and there is an option to play now within the box. This I then click. However, before joining together with casino.org the tournament lobby appeared and I would click open table. Job done. Now, however, when I click play I get the image below appearing.

Just to say this is annoying and I am not sure whether it is Replay which has made this happen or casino.org.

Hope you can sort it out.

Thanks Marc

 

[ReplayKristine]

Hey Kristine <3 I hope all is well and things are going great in your transition to Casino.org. I was playing a hand and I had to press check, bet or fold before I could see what was dealt on the flop. It was really weird I saved the Hand # for you View attachment 369077 I have never had this happen in all the years I was playing on your site, but thought you should know. (in case it is on your end, not mine)

I also seem to have a hard time with loading different leagues. The yellow loading bar at the top of the window almost loads all the way and then it stops. I have left it running for over 30 mins and came back and it was still at the same point of progress. I have to close and reopen and try again before it works. Sometimes it takes a few times doing that to get results.

Thanks for all you do and I hope I have helped. Hugs

Hi @billibooo!

Thanks for taking note of Hand ID 1179639361. Can you please provide your Replay username, or send me an email at support@replaypoker.com so we can investigate further?

Yes, I see the yellow bar progressing on top whenever I click on private leagues, but it does load within a few seconds. Can you please let me know the specific CardsChat league you're trying to access?