Official PokerTracker Support Thread

dmorris68

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You can install and activate on 2 computers, but what isn't clear is whether one can be Windows and one can be Mac? Or are the Mac and Windows versions separate licenses?
 
Matt Vaughan

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You can install and activate on 2 computers, but what isn't clear is whether one can be Windows and one can be Mac? Or are the Mac and Windows versions separate licenses?

This is another part of it - not sure?
 
PokerTracker

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You can install and activate on 2 computers, but what isn't clear is whether one can be Windows and one can be Mac? Or are the Mac and Windows versions separate licenses?

Our FAQ explains that a license is not restricted to computer operating system, you can use either the Mac or the Windows version of PokerTracker 3 with your license, they are interchangeable. As always, we are VERY flexible - not too many software companies provide this service to their customers!

We haven't officially announced our licensing policies for PT4 OSX yet, but we do not expect any significant changes.
 
Matt Vaughan

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Our FAQ explains that a license is not restricted to computer operating system, you can use either the Mac or the Windows version of PokerTracker 3 with your license, they are interchangeable. As always, we are VERY flexible - not too many software companies provide this service to their customers!

We haven't officially announced our licensing policies for PT4 OSX yet, but we do not expect any significant changes.

Okay, thanks for the reply. Guess I'll just stick with PT3 on both until I can upgrade the OSX version to PT4.
 
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PokerTracker 4.06 Stable Release Notes - January 30, 2013

We are proud to announce that PokerTracker 4.6 is now available! This is a major release for us, we have completed the 4.5.x fork in our development cycle. The prior betas will no longer be available on our website, 4.6 is considered a "stable" release. Going forward we will be building all future releases based on the 4.6 stable code base, a stable release is a finalization of the prior incremental releases.

This is an abbreviated list of key updates since the last stable release of PokerTracker 4. Stable Releases are a compilation of all prior beta releases after full regression testing. You can see a complete list of changes in the PokerTracker 4.5 Beta Release Notes.

The PokerTracker developers and support staff want to thank those of you who helped provide comments after each beta release. Your patience and help are greatly appreciated and benefit the PokerTracker community as a whole.

Key Updates Summary:
  • NEW: You can now create logs for Customer Support by holding down the ALT key when restarting PokerTracker 4!
  • NEW: ICM and Net Adjusted Winnings are now compensated for in Bounty Tournaments!
  • NEW: PokerTracker 4 updates that require database changes will no longer require clustering, this means database updates that occur when installing new PT4 versions will be significantly faster!
  • NEW: The Hand History Viewer has reduced clutter by improving the display of antes, split pots, and low hands; and a new Copy to Clipboard mode has been added to simplify the sharing of hands in third party applications including automatic support for AIM, Skype, Word, Evernote, Outlook, Thunderbird, Libra Office and more!
  • NEW: HYPER-TURBO tournament formats are now supported!
  • NEW: Day of Week and Hour of Day options are now available within the Personal Results by Time Period graphs! Tournament Buy Ins Won graph options; and "Day of Week", "Hour of Day", and Tournament Description filters have all been added!
  • NEW: Improved Global Game Statistics graphs now displays tool tips that show the sample size when you hover over bar charts, and a new Tournament Hero vs Villain report is now available!
  • NEW: The number of Notes displayed as a Tool Tip in the HUD is now configurable!
  • NEW: PokerStars Run It Twice, Party Poker Fast Forward tables, iPoker’s Omaha Speed Poker tables, PokerStars.it Zoom tables, 888’s new hand history format, and PokerStars new audit file changes are now supported! Multitabling is now enabled at iPokerSpeed Poker tables! Full Tilt Poker is once-again supported! Microgaming Tournaments now fully supported with HUD & full tournament summary importing!
  • NEW: Bwin, BlackChip autodetection added! Automated table size selection in the HUD for FTP, 888, and Party has also been added!

Special Notes
  • A database update may be required with this release if you did not previously complete a database update during the BETA release cycle. This mandatory update is required due to the changes made to the PokerTracker 4 database structure. The database update is completed quickly, but vacuum maintenance is required to complete the activity. Please be aware that action may might take some time to complete but the time required is less than in prior updates, the length of time required is dependent on the size of your databases. As a baseline, a database on a 5400RPM hard drive with 14.28 Gigs of hand history data required roughly 18 minutes to complete the maintenance required after updating from the prior BETA release.
 
Matt Vaughan

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It is available for private testing on the Mac right now, we are showing it for the first time this week at the PokerStars PCA tournament in the Bahamas. We anticipate that PokerTracker 4 for Mac will be available to be downloaded in 1 month, we are almost done!

I'm dying of excitement - any updated time estimate? :)
 
rowhousepd

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I used to use PT3 and liked it well enough, and have tried PT4 and can tell it's a major improvement. But I think the things it's really lacking right now are:

1) A more sophisticated note tracking system,

but more importantly...

2) An autorate icon system, or some kind of feature that give you any kind of visual/pictorial (non-numeric) information on the villains besides just the stats in your HUD. Your competitors have a features like badges and a pretty robust icon feature that lets you tag players based on their behaviors in many different & very specific ways. But PT4 seem to have done away with this completely. I know there was talk about possibly something being developed someday to replace and seriously enhance the old autorate system. Do yo know what the status of that is? Thanks.
 
rowhousepd

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What happened, Official PokerTracker 4 Rep? This is your thread. No replies?
 
PokerTracker

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I'm dying of excitement - any updated time estimate? :)

New internal alpha released last night, we are still testing. Thats all I can say for now.

PS: Some great new yet very simple features wil be included in the next version PT4 that we are testing right now.

I used to use PT3 and liked it well enough, and have tried PT4 and can tell it's a major improvement. But I think the things it's really lacking right now are:

1) A more sophisticated note tracking system,

but more importantly...

2) An autorate icon system, or some kind of feature that give you any kind of visual/pictorial (non-numeric) information on the villains besides just the stats in your HUD. Your competitors have a features like badges and a pretty robust icon feature that lets you tag players based on their behaviors in many different & very specific ways. But PT4 seem to have done away with this completely. I know there was talk about possibly something being developed someday to replace and seriously enhance the old autorate system. Do yo know what the status of that is? Thanks.

Our NoteTracking system actually is the most sophisticated on the market. Spend hours creating highly complex notes in NoteTracker, then do the same in our competitor's application... PokerTracker is easier to accomplish this, and more flexible. What we are lacking are things that only appeal to single table players and people who look at the marketing of our competitors product without understanding what multitablers really need. It would be fairly easy for us to add things like spark graphs but in all the research we performed we found that these things actually interfere with the decision process more than they help.... it creates screen clutter, an over-abundance of information actually makes the decision process slower which risks missing a critical decision on another table. The negatives of our strategy is that shiny features sell software, the positive is that time and time again we hear from people who switch that tell us how surprised they are that NoteTracker's interface is easier to use in-game, and makes the decision process more effective. Sometimes less is more... its counterintuitive at first, but once you get used to our method of combining information into a line rather than listing individual hands then you might agree with us.

BTW, NoteCaddy sells packages of notes.... we include our packages from Shaun Deeb (Tournaments) and Jeff Hwang (Omaha) for free. The built in notes system is a base for you to build upon, its designed so you can create notes for your unique needs rather than a one size fits all strategy.

In the end the best thing about both PokerTracker 4's free NoteTracker and the add-on NoteCaddy HM2 solution is that you have a choice. Pick whichever solution works best for your needs, its not a competition, you should chose whatever fits your workflow.

Badges are a different topic altogether. PT3 users will remember our built-in autorating system, this was monolithic.. it is not helpful in the long run to tag someone as a Rock or as an Eagle, we chose to remove this from PT4 because we did not wish to encourage bad habits while playing. In its place we are working on a new system called TagTracker... this allows for the automation of tags to be assigned to a player. For a sneak peak take a look at our tagging system for hands... now imagine if that was automated for players. This is the future of PT4, we intend to have this available for our users this year. Sure, it will take time to code and finish, but we will do so intentionally to make sure there are no major bugs when it is released, we pride ourselves in releasing new tools only when we are done, unfinished work is not acceptable at PokerTracker, our users deserve this!

- TT
 
PokerTracker

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What happened, Official PokerTracker 4 Rep? This is your thread. No replies?

We have been traveling the past two weeks attending trade shows and visiting some of our partners such as PokerStrategy in Gibraltar. We just got back to work today, but there are more events we need to attend next week. On average you can expect us to respond every 3-4 days unless there is a special time frame that causes a delay such as the past 2 weeks. Sorry about that!
 
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I've only read page 3 so I'm sorry if I repeat others but here is my scenario. I want to purchase PokerTracker but need you to answer these first:
1) Its Mac compatible right?
2) Works smoothly on Carbon of the Merge Network?
3) IT WORKS WELL W/ SNGS ANDD MTTS??? I dont care for cash games.

Thank you!
Scotty
 
Matt Vaughan

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I've only read page 3 so I'm sorry if I repeat others but here is my scenario. I want to purchase PokerTracker but need you to answer these first:
1) Its Mac compatible right?
2) Works smoothly on Carbon of the Merge Network?
3) IT WORKS WELL W/ SNGS ANDD MTTS??? I dont care for cash games.

Thank you!
Scotty

1. Poker Tracker 3 is, yes.
2. In my experience yes.
3. Yes.
 
Matt Vaughan

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Hell yea thanks Scourrge. Should I get 3 or 4? Does it matter? Price diff?

PokerTracker 4 is not available for Mac yet. My suggestion would be to wait for the rep in the thread to respond in here to find out what kind of deals are available if you want to get PT3 now but plan to upgrade to PT4 soon. I don't remember off the top of my head how upgrade options work, and I didn't find it on a quick scan of their website.

In theory PT4 will come out quite soon for Mac, so you also may consider just waiting until it does to make a purchase.
 
dmorris68

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Haven't checked but not even sure you can still buy PT3 anyway, although they may provide you with a PT3 key upon request if you buy PT4.
 
Blobweird123

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Hell yea thanks Scourrge. Should I get 3 or 4? Does it matter? Price diff?

Well he said 3 is mac compatible. Not sure if 4 is, but if it isn't, your choice is obv.

If pt4 is mac comp. then I would get that. And yes its 100% smooth on Merge/Carbon. And works great with MTT's, though its more geared toward cash.
 
Matt Vaughan

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Haven't checked but not even sure you can still buy PT3 anyway, although they may provide you with a PT3 key upon request if you buy PT4.

You can for Mac for sure... Not sure about Windows.
 
Matt Vaughan

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Well he said 3 is mac compatible. Not sure if 4 is, but if it isn't, your choice is obv.

If pt4 is mac comp. then I would get that. And yes its 100% smooth on Merge/Carbon. And works great with MTT's, though its more geared toward cash.

PokerTracker 4 is not available for Mac yet.

Def agree on going for PT4 if at all possible.
 
PokerTracker

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Def agree on going for PT4 if at all possible.

If you purchase PT3 then you can get a free upgrade to PT4. We will discontinue PT3 sales VERY SOON, PT4 will be the only option. Thats all we can say for now. Question is.... how long is soon? We cannot say.
 
duggs

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when is mac pt4 expected?
 
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If you purchase PT3 then you can get a free upgrade to PT4. We will discontinue PT3 sales VERY SOON, PT4 will be the only option. Thats all we can say for now. Question is.... how long is soon? We cannot say.

when is mac pt4 expected?


To be honest, it should read "we will not say". We know when, but we aren't going to share that with anyone until a day or two before we launch ;-)
 
duggs

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its been 'coming' for months and months now tho
 
Matt Vaughan

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To be honest, it should read "we will not say". We know when, but we aren't going to share that with anyone until a day or two before we launch ;-)

They claimed the "first part of 2013" whatever the hell that means...

And tbh no matter how many winky faces you put into posts I'm pretty sure people would have more excitement and anticipation over a given date than a "we'll tell you one or two days before!!!! YAY" which really just sounds like "we still have no idea and are stalling." :rolleyes:
 
PokerTracker

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its been 'coming' for months and months now tho

Actually we have been working on it for 3 years, not months. In our eyes its been "coming" for more than a year.

They claimed the "first part of 2013" whatever the hell that means...

And tbh no matter how many winky faces you put into posts I'm pretty sure people would have more excitement and anticipation over a given date than a "we'll tell you one or two days before!!!! YAY" which really just sounds like "we still have no idea and are stalling." :rolleyes:

We will not release PokerTracker 4 before it's time to do so, its that simple. We are in no rush, we would rather have a working and bug-free application that is delivered to our users... it is something they deserve at a minimum.

Our prediction of first quarter of 2013 is still realistic, the quarter has not ended yet!
 
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