Official PokerTracker Support Thread

[PokerTracker]

You get two simultaneous activations (installations) per code. And you can transfer a code to another PC. Can't recall right off hand how PT handles it,

We have never fully disclosed how we check you registration, we need to keep some things secret to discourage cracking of our software, but conceptually though its quite simple. We trust our users to use our software on up to two computers that they own at the same time. If your caught frequently using more than 2 installations with your registration code then we will contact you to talk about the issue, and we reserve the right to disable your license until the issue is rectified. We are very understanding, and are quite willing to give you as much freedom as you need to use your licenses in an honest manner.

Notice I said use not install or activations... this is a much more liberal policy that our competitors - plus we only make you register once per instalation + you can use your registration code on both Windows and OSX which will be out soon for PT4, we just have a few more bugs to fix!

- TT

 

[dmorris68]

^^^ One thing I give you props for over your competitor. Their activation engine can be quite frustrating, I used to gripe at Roy about it constantly but eventually gave up. Another case of putting honest users through a lot of inconvenience because of the sins of a few that won't be dissuaded anyway. I'm a software developer who tends to frown on draconian DRM measures, mainly because in my younger days I was a software cracker myself.

 

[Matt Vaughan]

+ you can use your registration code on both Windows and OSX which will be out soon for PT4, we just have a few more bugs to fix!

- TT

YESSSSSSSSSSSSSSSSSS.

 

[PokerTracker]

IMPORTANT:

PokerTracker 4 was upgraded to 4.05.8 late last night, but we removed this download due to some unexpected issues that were discovered.

1) The HERO's HUD in HUSNG games would not display

2) The database update would not perform for .IT and .ES users (these are the only two countries we can confirm so far, we dont know yet if this affected others)

3) You cannot edit tournaments.

A patch will be released shortly to fix these two issues, in the meantime we have removed the 4.05.8 update.

IMPORTANT: If you already upgraded to 4.05.8 then do not revert to 4.05.7 or any other prior version!!!! Please be patient as we work to put out the new release ASAP. We hope to have a solution for you within the day.

If you do not reside in Italy or Spain, and you don't play HUSNGs, then you can continue to use 4.05.8 without any concerns for the integrity of your data or in-game workflow.

 

[PokerTracker]

PokerTracker 4.05.09 is now available - download this update HERE. This is a very solid release, we advise all PokerTracker 4 users to upgrade to this "beta" release. This is the final beta release planned, 4.05.9 will become the basis of the next "stable" release path.

Release Notes
PokerTracker 4.05.9 BETA Release Notes: December 16, 2012

Fixed:

• Hud: The HERO's HUD in HUSNG games would not display
• Database: Fix to allow the database update introduce in 4.05.8 to performe for database update would not perform for .IT and .ES users
• Tournaments: Unable to edit tournaments.

PokerTracker 4.05.8 BETA was removed from circulation to allow time for 4.05.9 patch to become available

4.05.8 Key Updates Summary:

• NEW: ZOOM tables are now supported at PokerStars.it!
• NEW: Black Chip Poker auto-detection is now supported!
• NEW: Automated table size selection int he HUD for FTP, 888, and Party!
• NEW:The Hand History Viewer has reduced clutter by improving the display of antes, split pots, and low hands!
• NEW: The number of Notes displayed as a Tool Tip is now configurable!

Added:

• Import: Stars: Support for ZOOM tables added for PokerStars.it
• Import: Revolution: Auto-detection support for all Revolution skins
• Import: Winning: Auto-detection support added for Black Chip Poker
• Import: FullTilt: Added support for table size detection using hand history information
• Import: 888: Added support for table size detection using hand history information
• Import: Party: Improved support for table size detection using hand history information
• Database Management: Databases sizes are now calculated and displayed in the window
• Hud: The number of Note lines displayed as a tooltip is now configurable HUD - Edit HUD Options - Advanced
• Hud: The file that stores the HUD layout is now backed up as ‘Layout..pt4.backup’ after upgrading to each new version of PokerTracker 4, if the file revision has been updated
• Notes: When using multiple databases, manually entered notes from all databases are now merged and written to all databases in use
• Hand History Viewer: Added a button to copy the raw hand history for pasting into third party hand history converters

Changed

• Configure Statistics: The Statistics window is no longer exclusive (modal)
• Database: Consolidate the modifier tags of all Fast Games poker stakes via a database update
• Graphs: Personal Results: The positioning of the Player name and site icon displayed at the top of the graph when ‘Show Player Name’ is selected is now consistent with Player list
• Hand History Viewer: Antes are now displayed by combining all players together to conserve space
• Hand History Viewer: Tourney chip amounts will no longer display extraneous ".00"
• Hand History Viewer: Provide detail of low hands at showdown in Omaha Hi/Lo games
• Hand History Viewer: Change Split Pot syntax to reduce clutter and avoid text overflows
• HUD: ‘Lock’ and ‘Unlock’ has been replaced by ‘Lock Layout’ and ‘Unlock Layout’
• HUD: Improved database query submission, performance, and priority systems
• Replayer: Change Split Pot syntax to reduce clutter and avoid text overflows
• Reports: Tournament report query optimizations
• User Interface: Video help icon changed to more suitably represent "help"
• VideoExport: Improve file names to make them more user-friendly
• Removed: IGT Network: Removed auto-import support for the IGT/Entraction network which ceased operations on Dec 10th 2012
• Removed: Everest: Removed Auto Import and TableTracker support (Everest in now with the iPoker network)

Fixed

• Import: 888: Permit abnormally long directory paths for hand history import
• Import: Full Tilt: In Bounty tournaments the price of the buyin now reflects the deduction of the cost of the Bounty
• Import: G2Gtech: Fix to allow the detection of settings for the "Opoker" skin
• Import: IGT: Fix error that occurred when there was a single all-in blind
• Import: iPoker: Improve tournament end time calculation
• Import: iPoker: Fix to allow Fast Poker HUD on Italian skins
• Import: MicroGaming: Start using the 1st hand of a tournament to determine the tournament star time
• Import: Microgaming: Compensate for Microgaming table name with improper text encoding
• Import: OnGame: Fix stake importing that occurred when the blinds are higher than $1,000
• Import: Party: Compensate for players who sit with 0.00 stack by rejecting their participation in hand
• Import: PokerStars: Assign prize when "Satellite seat won" if currency suffix exists
• Import: PokerStars: Fix summary import failures that occurred when a player’s location contains a parentheses
• Import: Revolution: Start rejecting hands with seat numbers that cannot be determined
• Alias: Stop potential crashes that can occur when adding a player as an alias with an excessive number of hands
• Filters: Improve calculation of Actions encountered with Size filters
• Filters: Revise naming of Three of a Kind to fix error
• Filters: Improve calculation of 3Bet as multiple of 2Bet filters
• Graphs: Personal Results: Replace fix to stop stats that cannot be calculated as a sum like "ROI Adjusted" from being added to the Graph Info Box
• Hand History Viewer: Fix BB option for Copy to Clipboard hands
• Hand History Viewer: Fix to assure that BB equal Big Bets in fixed limit hands
• Hud: Stars: Update Zoom support to reflect recent poker client changes
• Hud: Prevent a brief display of lifetime stats when displaying a popup if the player is assigned to display session-only stats
• HUD: Disable the ability for popups to appear when holding the Control key
• HUD: Fix to permit Hero stats to update when switching the whole table to session-only stats
• HUD: Microgaming: Fix to re-enable Reset Session Stats at MicroGaming anonymous tables
• HUD: Full Tilt: Fix to address bug which could cause flickering in the RUSH HUD
• HUD: The HUD now reloads when there are changes made to either stats or HUD profiles
• HUD: Optimized the session database queries for the HERO and other selected single player queries
• HUD: Fixed a bug where a Player stat could be incorrectly marked as uncached
• Holdem Hand Range Visualizer: Fix the Number of Players filter
• Manual Import: Allow Tournament Detection to run when there are duplicate hand history files while disqualifying the duplicate
• Player: Improve the writing of Buddies.cfg while detecting file corruption
• Player: Buddies using unicode names are now saved and restored correctly
• Replayer: Fix to allow ICM buttons to appear in HU tourneys for sites that have non-sequential seat mapping
• Replayer: Replayer > Equity Calculator: Fix to stop equity calculator from populating known hole cards when this option is disabled
• Replayer: Fix to assure that BB equal Big Bets in fixed limit hands
• Replayer: Address display bug that affected Hero session tooltips when hero is set to show lifetime stats
• Replayer: Include the history for all aliases when showing lifetime hero stats
• Replayer: Allow HUD and seating in replayer to recalculate when there are more than one table size in the list of hands to be replayed
• Reports: Tournament Overview: Address possible filter conflicts which can result in displaying an empty Tournament Overview report even though data exists
• Reports: Tournament Overviews: Replace ‘Average Finish’ with ‘Finish’ stat in ‘Group by Tournament’ reports
• Sites & Import Options: MicroGaming: Fix to allow purging of MicroGaming hands from GameHistory.dat when a tournament table is not present (affects nonupgraded poker clients only)
• Sites & Import Options: FullTilt: Remove auto-detection for FullTilt.fr
• Stats: Do not count a 4Bet Opportunity when the 3better is all-in, and the player remaining to act can only call with no opportunity to raise.
• Stats: Fix an error in the grouping of the ‘val_p_2bet_size’ stat
• Tags: Verify that Tag icons are exactly 16x16, and log an error if the tag is not 16x16
• Tags: Assure that user added Tags display properly in reports
• User Interface: Update the URLs for all anti-virus, firewall, and security links

Special Notes

• A database update will be required with this release. This mandatory update is required due to the changes made to the naming of Fast Table games such as Zoom, Rush, Fast Forward, and Fast Poker games within the database. Please be aware that action may might take some time to complete, the length of time required is dependent on the size of your databases.

 

[okeedokalee]

My problem is HUD is up but the only stats showing are BB.Using trial version PT4, looks the goods, if I can get it to work.That is on FTP

poker stars says it needs configuring tried several times without luck.

 

[PokerTracker]

My problem is HUD is up but the only stats showing are BB.Using trial version PT4, looks the goods, if I can get it to work.That is on FTP

Poker Stars says it needs configuring tried several times without luck.

We answered your question about BBs in the other thread. To configure pokerstars please follow this guide: https://www.pokertracker.com/guides/PT4/site-configuration/pokerstars-configuration-guide

- TT

 

[RamdeeBen]

Not sure if it's my laptop although theres no real reason it wouldn't be fast enough to have PT4 working but; when compared to "loading" graphs for example; it seems to take forever compared to PT3 (by forever, I'm talking 1minute sometimes of "loading")and quite often when I try filter stuff; I've got to refresh the graph tab to even get it working because it comes up with an error in red, "query does not have a result set" it works after like several attempts of refreshing/loading the page but really annoying it does eventually display but it becomes a pain constantly having t refresh just to get rid of that error, why is that?

The speed of PT3 was a ton better; but obviously the features etc in PT4 are better; just kinda frustrating.

 

[okeedokalee]

Sussed my problem, thanks.

 

[PokerTracker]

Not sure if it's my laptop although theres no real reason it wouldn't be fast enough to have PT4 working but; when compared to "loading" graphs for example; it seems to take forever compared to PT3 (by forever, I'm talking 1minute sometimes of "loading")and quite often when I try filter stuff; I've got to refresh the graph tab to even get it working because it comes up with an error in red, "query does not have a result set" it works after like several attempts of refreshing/loading the page but really annoying it does eventually display but it becomes a pain constantly having t refresh just to get rid of that error, why is that?

The speed of PT3 was a ton better; but obviously the features etc in PT4 are better; just kinda frustrating.

PokerTracker 4 has more powerful computing requirements. The data querys performed by PostgreSQL are far complex and requires more computational power and hard drive speed. I cannot comment on your query error without seeing the PokerTracker 4 logs on your computer, send them to us for evaluation please. Please follow these instructions for submitting a Support Ticket. Are you sure you are using the latest version of PT4 BETA?


Computer Hardware

Minimum Requirement: Intel Core 2 Duo (or AMD equivalent) processor with 3GB of RAM

Recommended: Modern quad-core processor with 4GB of RAM or greater. This includes the Intel Core 2 Quad and Intel Core i3, i5, and i7 processor lines (or their equivalent AMD processors).

Optimal: Intel Core i5 or i7 multi-core 64-bit processor with 8GB of RAM or greater.

Not Recommended: Intel Pentium 4, Atom or other low power processors such as ARM.

Operating System

Minimum Requirement: Windows XP, Windows Vista, Windows 7, or Windows 8

Recommended: Windows 8, Windows 7 or Windows Vista

Optimal: Windows 8 64 Bit or Windows 7 64 Bit with PostgreSQL 64 Bit 9.0.x manually installed.

PostgreSQL

Minimum Requirement: PostgreSQL 8.3.18 or greater / PostgreSQL 8.4.12 or greater / PostgreSQL 9.0.7 or greater

Recommended: Manually install the latest version of PostgreSQL 9.0.x

Optimal: Manually install the Winx86-64 version of PostgreSQL 9.0.x. This requires a 64 bit processor and Operating System, with 8 Gigs or ram or better for optimal performance.

Not Supported: PostgreSQL 9.1.x and 9.2.x are not supported due to potential database errors

Hard Drive

The number one factor for speed performance is hard drive speed, the PostgreSQL Server which powers the PokerTracker database commonly moves gigabytes of data to allow PokerTracker 4 to perform it's reporting duties. PokerTracker recommends at least a 7200RPM hard drive or faster, Solid State Drives (SSDs) are currently the fastest drives available for optimal performance.

 

[Sori]

Question for you:

Is it possible to backup your database, purge your hands so you have completely fresh data, and then after playing more hands- combine the new data with the previously backed up database?

Hope that question made sense. Basically can you merge two saved databases into one?

I'd like to get completely fresh info for the next month or two, but would like to be able to get my "career stats" down the road.

Hope that made some sense! Thanks.

 

[dmorris68]

I think you're better off just setting filters to ignore the old data until you're ready to incorporate it. Much more flexible and less tedious than attempting to merge databases. To my knowledge there is no built-in way to do what you're asking, but you could approximate it by doing the following:

1. Create a brand new DB to use for new hands.
2. Accumulate however many hands you want with the new DB.
3. Make sure all those new HH's were archived, or export all HH's from the new DB.
4. Switch back to the old DB and import the newer HH's.

 

[Sori]

I think you're better off just setting filters to ignore the old data until you're ready to incorporate it. Much more flexible and less tedious than attempting to merge databases. To my knowledge there is no built-in way to do what you're asking, but you could approximate it by doing the following:

1. Create a brand new DB to use for new hands.
2. Accumulate however many hands you want with the new DB.
3. Make sure all those new HH's were archived, or export all HH's from the new DB.
4. Switch back to the old DB and import the newer HH's.

Thanks, that actually seems like an easy way to go about this, although I may just use the filters as you suggested. Appreciate the quick response!

 

[nabmom]

I've submitted a ticket to PT support, but thought I'd check here to make sure I wasn't just screwing up a filter.

Got 4 of a kind today in a tourney with QQ as my hole cards (yippee, me!). Went searching in PT4 to find the hand (wanted a screenie of the hand replayer to post for the scavenger hunt).

I searched on Tournaments (T), Results tab, Overview report, date =Today, All Tournament Types and the following filter:
Player is hero AND Hands:QQ AND Made four of a kind on any street.

The result set that I got showed every tournament I played today (pretty sure there was only one quad for me today). I actually clicked on each tournament that was in the result set and there were no hands listed for any of them.

Am I doing something wrong?

 

[JusSumguy]

try doing it by date. Double click on December. Open the tourney with todays date.

Now page down the money won/lost, and only pay attention to the green ones. Open the one that says QQ.

...also, make sure you're searching the right screen name, at the right skin.

-

 

[duggs]

nothing specific to ask as yet, but i like the fact this thread exists

 

[nabmom]

try doing it by date. Double click on December. Open the tourney with todays date.

Did that already

Now page down the money won/lost, and only pay attention to the green ones. Open the one that says QQ.

I get a list of tourneys and not a list of hands. Maybe I'm using the wrong report or something. When I click on the tourneys, where I expect to see a list of hands, no hands display (like none match the filter).

...also, make sure you're searching the right screen name, at the right skin.

Did that already also. But thanks for the suggestions, they are definitely good things to always check....

 

[JusSumguy]

When I click on the tourneys, where I expect to see a list of hands, no hands display (like none match the filter).

First, turn all filters off...

If you're double clicking on a tourney and a new window opens with no hands in it, then you need to do some housekeeping.

First make sure the client is listed in it's correct location. For instance... If it's Juicy. Then you would double click on Evolution Gaming and make sure the string to the the Juicy database is there. If not, Then add the string.

For some reason, those hands aren't yet logged and imported.You could try Vacuum and analyze. And reindex. Both under Housekeeping. Then rebuild your cache.

Hope this helps.

 

[nabmom]

First, turn all filters off...

If you're double clicking on a tourney and a new window opens with no hands in it, then you need to do some housekeeping.

First make sure the client is listed in it's correct location. For instance... If it's Juicy. Then you would double click on Evolution Gaming and make sure the string to the the Juicy database is there. If not, Then add the string.

For some reason, those hands aren't yet logged and imported.You could try Vacuum and analyze. And reindex. Both under Housekeeping. Then rebuild your cache.

Hope this helps.

Thanks. I'll try (I was going to do some housekeeping tomorrow morning anyway. Just didn't plan on it being with PT4!)

 

[PokerTracker]

I've submitted a ticket to PT support, but thought I'd check here to make sure I wasn't just screwing up a filter.

Got 4 of a kind today in a tourney with QQ as my hole cards (yippee, me!). Went searching in PT4 to find the hand (wanted a screenie of the hand replayer to post for the scavenger hunt).

I searched on Tournaments (T), Results tab, Overview report, date =Today, All Tournament Types and the following filter:
Player is hero AND Hands:QQ AND Made four of a kind on any street.

The result set that I got showed every tournament I played today (pretty sure there was only one quad for me today). I actually clicked on each tournament that was in the result set and there were no hands listed for any of them.

Am I doing something wrong?

Move to the Results > Final Hands at Showdown Report
Make sure all filters are removed by pressing clear filters in the left hand frame.
Click More Filters > Hand Values > Hole Card Range Selection > Holdem Hand Range. select QQ and the click Add to Filter / Save & Apply Filters
The top of the report shows all final hands at showdown, filtered to only show QQ. The bottom of the report will list all the hands for each option of the report above. If you want to further filter by date then use the Date Simple Filter in the left hand frame, the two filters can compliment one another.

PS: JusSumguy's advice was accidentally a little overzealous, you probably do not need to perform database maintenance, and there is no evidence that your hand was not imported yet. The only thing wrong was that you were looking in a report which could be confusing accidentally... the overview report is not the best place to perform this filter.

 

[nabmom]

Move to the Results > Final Hands at Showdown Report
Make sure all filters are removed by pressing clear filters in the left hand frame.
Click More Filters > Hand Values > Hole Card Range Selection > Holdem Hand Range. select QQ and the click Add to Filter / Save & Apply Filters

That did the trick. I wasn't using the correct tab/report to do what I wanted to do!

Thank you.

 

[Caesura]

Hi,
I downloaded the trial a few months ago and am considering purchasing the full version soon.
What happens to all the info stored on the trial version? Do I have to uninstall it and restart the whole process of importing hands with the new version?

thanks

 

[PokerTracker]

Hi,
I downloaded the trial a few months ago and am considering purchasing the full version soon.
What happens to all the info stored on the trial version? Do I have to uninstall it and restart the whole process of importing hands with the new version?

thanks

You do not need to reinstall, your data will be unaffected, you just enter in a new registration code and PokerTracker 4 will automate the change for you.

 

[pocketehs]

Notice I said use not install or activations... this is a much more liberal policy that our competitors - plus we only make you register once per instalation + you can use your registration code on both Windows and OSX which will be out soon for PT4, we just have a few more bugs to fix!

- TT

Any tentative release date on PT4 for OSX yet?

 

[dmorris68]

Any tentative release date on PT4 for OSX yet?

Yeah, I'll be getting a new Retina MBP here in a week or so, so I'm interested too. I normally play from my Windows desktop but occasionally have to play when mobile. The MBP will replace my Windows laptop and although I'll be Boot Camping when absolutely necessary, I'd rather not have to just to play.

If you're looking for beta testers...