Official PokerTracker Support Thread

[PokerTracker]

PT4 for Mac is almost completed and we are now working to resolve a few minor GUI issues that have been found by our internal release team. There is no set time frame for a public release; it could be any day now or it could be up to 2-3 weeks. Either way, very soon!

 

[Matt Vaughan]

Excellent news - thanks! ^

 

[Caesura]

You do not need to reinstall, your data will be unaffected, you just enter in a new registration code and PokerTracker 4 will automate the change for you.

Thanks for answering

 

[dmorris68]

Looked for an answer on the PT forums but couldn't find it. I hope you can help me here.

When I play on Black Chip poker, if players get to showdown, the losing hand is mucked and not shown in my HUD. But on other sites (PS, Carbon), I do see the mucked hand from showdown.

Is this a BCP thing?

It's a WPN thing. Same happens on ACR.

They play by some variation of live tournament rules where the loser's hand isn't shown to anyone not in the hand, unless the player shows it.

 

[MediaBLITZ]

PT3 on a Mac - Carbon Poker HUD puzzler

Having problems with the HUD showing up for scheduled tournaments.

It is there for cash but not for scheduled tourney.

Now here's a real puzzle - I played in a schedule tourney and never got HUD to show - even tried reboot at a break. I somehow cash that and my computer sits there doing nothing - Carbon still open, PT3 still open - waiting for the CC freeroll. Freeroll kicks off and lo and behold I have a HUD?!??!! WTF???

This issue has happened more than once. If it makes any difference these tourneys are usually deepstack guarantee tourneys.

 

[PokerTracker]

Having problems with the HUD showing up for scheduled tournaments.

It is there for cash but not for scheduled tourney.

Now here's a real puzzle - I played in a schedule tourney and never got HUD to show - even tried reboot at a break. I somehow cash that and my computer sits there doing nothing - Carbon still open, PT3 still open - waiting for the CC freeroll. Freeroll kicks off and lo and behold I have a HUD?!??!! WTF???

This issue has happened more than once. If it makes any difference these tourneys are usually deepstack guarantee tourneys.

This is a known issue with deep,turbo tournaments on Merge with PT3. We have already addressed this problem in PokerTracker 4 (you should consider upgrading, PT4 is a HUGE improvement!). The fix for PT3 is in our internal alpha testing version that we are preparing for the next PT3 release, but I do not know when this will be ready.

- TT

 

[WVHillbilly]

How long do you plan to continue to support PT3?

 

[Sori]

My HUD actually doesn't work for any scheduled tournaments, not only deepstacked, turbos. SNG's and cash it works fine but nothing comes up for scheduled tournaments. (CARBON)

I'm using PT4

 

[Seraphim]

Hello not sure if this has been asked before but I used up pt4 on 2 computers and now have a new computer do I have to buy pt4 again?

 

[MediaBLITZ]

(you should consider upgrading, PT4 is a HUGE improvement!).

Are you telling me PT4 is now available for Mac?

 

[PokerTracker]

How long do you plan to continue to support PT3?

We will provide bug fixes for approximately 2 years after PokerTracker 4 was released. If a poker room radically changes their hand history format or ads a new game this will only be available in PokerTracker 4.

My HUD actually doesn't work for any scheduled tournaments, not only deepstacked, turbos. SNG's and cash it works fine but nothing comes up for scheduled tournaments. (CARBON)

I'm using PT4

Please upgrade to PokerTracker 4.05.9 BETA or later.

Hello not sure if this has been asked before but I used up pt4 on 2 computers and now have a new computer do I have to buy pt4 again?

https://www.pokertracker.com/faq/PT4#transfer-pt4-new-computer

Are you telling me PT4 is now available for Mac?

It is available for private testing on the Mac right now, we are showing it for the first time this week at the pokerstars PCA tournament in the Bahamas. We anticipate that PokerTracker 4 for Mac will be available to be downloaded in 1 month, we are almost done!

 

[duggs]

is there a way to make HUD numbers colour code after a set sample size?

 

[Seraphim]

We will provide bug fixes for approximately 2 years after PokerTracker 4 was released. If a poker room radically changes their hand history format or ads a new game this will only be available in PokerTracker 4.



Please upgrade to PokerTracker 4.05.9 BETA or later.



https://www.pokertracker.com/faq/PT4#transfer-pt4-new-computer



It is available for private testing on the Mac right now, we are showing it for the first time this week at the PokerStars PCA tournament in the Bahamas. We anticipate that PokerTracker 4 for Mac will be available to be downloaded in 1 month, we are almost done!

You just made my year ty so much.

 

[Seraphim]

Oh and I keep getting these popups show up when I open a table and end up moving them off the table can I remove these?

 

[PokerTracker]

Oh and I keep getting these popups show up when I open a table and end up moving them off the table can I remove these?

We cannot tell what this is without a better description, perhaps post a screen capture and tell us which poker room you are playing at?

 

[PokerTracker]

is there a way to make HUD numbers colour code after a set sample size?

Chose a stat from either the drag and drop interface or the HUD Items list, select Color Ranges as shown in the screen capture below.

PS: This a screencapture from our forthcoming PokerTracker 4 for OSX!

 

[dmorris68]

Chose a stat from either the drag and drop interface or the HUD Items list, select Color Ranges as shown in the screen capture below.

Correct me if I'm wrong, but those Color Ranges apply only to the value of the stat being edited. I believe duggs was asking about Color Ranges based on # of hands, not the value of the stat itself.

PS: This a screencapture from our forthcoming PokerTracker 4 for OSX!

Broken link!

 

[PokerTracker]

You may be right dmorris, if so he can color his stats globally using the Configure > Statistics window as shown below.

Any stat will work - for example, you could use fold to 3bet and make sure there's a sample of at least 5 before showing it as a different color from the background. The stat will effectively be "invisible" until you have a sample of 5 . . . because if they fold 2/4 that doesn't really mean much.

Assuming you're using Fold to PF 3Bet After Raise for this example, the condition expression you would use is: cnt_p_3bet_def_opp_when_open_raised > 5 and then you set the color to whatever you want. (it's the denominator from the value expression)

1. Select the stat you wish to color
2. Type in the Condition Expression in the bottom frame. You can use the Insert button to find the database columns you need to use for the condition, as well as any functions, variables, operators, or statistics
3. Make sure the condition is expressed in a logical format, such as X >100
4. Enable the condition for either the HUD or the Tracker
5. Click Validate to make sure the condition logic works as expected
6. Click Save in the color options dialog to apply this condition (you can have more than one consition, you can even color stats based on the results of other stats!)
7. Don't forget to Save the changes you made to the stat!

 

[duggs]

hey half of my hands from Tilt have started corrupting saying
" Full Tilt: Error: Invalid pot size for hand #31899997970 (Hand #31899997970)"

also, most of my HUD stats dont seem to work even tho they work on stars, ie my cbet stat says NA even tho im HU and have played 300 hands? pretty much all postflop stats are going buggy?

 

[PokerTracker]

hey half of my hands from Tilt have started corrupting saying
" Full Tilt: Error: Invalid pot size for hand #31899997970 (Hand #31899997970)"

also, most of my HUD stats dont seem to work even tho they work on stars, ie my cbet stat says NA even tho im HU and have played 300 hands? pretty much all postflop stats are going buggy?

You are using an outdated version of PokerTracker, please update to the latest version by visiting our website. You must update frequently when we release new versions to make sure PokerTracker continues to work with each poker room, when a poker room makes changes we need to change PokerTracker to assure it will work for our users.

 

[themosthigh]

How much does it cost to upgrade from PT3 to PT4? Only link I can seem to find to upgrade shows me the $99 Pokertracker price or $159 for Holdem and Omaha. Then if you click buy now without clicking upgrade its the same price. That can't be right. Please let me know.

 

[PokerTracker]

How much does it cost to upgrade from PT3 to PT4? Only link I can seem to find to upgrade shows me the $99 Pokertracker price or $159 for Holdem and Omaha. Then if you click buy now without clicking upgrade its the same price. That can't be right. Please let me know.

https://www.pokertracker.com/faq/PT4#upgrade-discount-from-pt3-to-pt4

Upgrade Discounts from PokerTracker 3 to PokerTracker 4
If you purchased PokerTracker 3 on or after June 10, 2011, then you will receive an equivalent version upgrade to PokerTracker 4 for free.
If you purchased PokerTracker 3 before June 10, 2011, then you will receive a 60% discount on an equivalent version upgrade to PokerTracker 4
To apply your discount, please add the version of PokerTracker 4 you wish to purchase and proceed through checkout, the discount process will be automated for you based on the purchase date of your existing PokerTracker 3 license. If you earn a free upgrade to PokerTracker 4 then you must complete the upgrade purchase, but no payment will be required.

* Please note that if you earned a special site restricted registration from one of our third party marketing partners, then you are not eligible for an upgrade discount unless the "Site Unlock" upgrade was purchased. Players who purchased the "Site Unlock" upgrade will be eligible for a 30%-40% discount dependent on the purchase date.

Upgrade Process from PokerTracker 3 to PokerTracker 4
To upgrade from PokerTracker 3 to PokerTracker 4 you must be logged into your PokerTracker.com account. Go to My Account > Order History to view any upgrade discounts that you may qualify for. If you purchased PokerTracker 3 after June 10th 2011 then you are eligible for a free upgrade to the equivalent version of PokerTracker 4. To receive a free upgrade, you must place the order and proceed through the checkout process as normal – a price of $0.00 will be displayed to confirm that you qualify for the free upgrade. All upgrade discounts will be automatically applied to your purchase prior to checkout. If you feel you are eligible for an upgrade discount that was not applied, please make sure that all of your prior PokerTracker 3 orders are shown on your Order History page. If your prior PokerTracker 3 orders are missing, please link your previous orders on that same page to earn your upgrade discount.

 

[Matt Vaughan]

I just acquired a Windows-running machine and I also have a Mac laptop. Am I able to upgrade to PT4 and use it on the Windows machine while still using PT3 on the Mac? Or do I have to wait until PT4 for Mac and then upgrade?

 

[PokerTracker]

I just acquired a Windows-running machine and I also have a Mac laptop. Am I able to upgrade to PT4 and use it on the Windows machine while still using PT3 on the Mac? Or do I have to wait until PT4 for Mac and then upgrade?

You can buy PokerTracker 3 today to use on the Mac, and then apply for the free upgrade for PokerTracker 4 (see the post above for details). Using this method for your purchase, you can rightfully own both PT3 and PT4.

 

[Matt Vaughan]

You can buy PokerTracker 3 today to use on the Mac, and then apply for the free upgrade for PokerTracker 4 (see the post above for details). Using this method for your purchase, you can rightfully own both PT3 and PT4.

But can't I use my PT registration code on two different computers? I'm not looking to specifically use both PT3 and PT4 at the same time, I'd just rather use the most advanced thing available to me. When using either of my computers.