Official PokerTracker Support Thread

[BluffYou123]

Thanks for your help. I got it sorted.

 

[PokerTracker]

PokerTracker 4.07.3 OUT NOW!


PokerTracker 4.07.3 Incremental Release Notes - March 29, 2013

Key Updates Summary:

• NEW: PartyPoker heads up Fast Forward tables are now supported!
• FIX: Compensation for PokerStars changes made to Zoom Tables!
• FIX: Compensation for Microgaming (MPN)changes made to table names!

Added

• HUD: Party: Added support for Heads Up 2-max FastForward tables

Changed

• Database: Restore: Change the button text from [yes/no/cancel] to [replace/rename/skip]
• Import: PokerStars: Prevent the accidentally import of unsupported 5-card Omaha hands
• Hand History Viewer: Stats in copied hands now include info from all databases assigned to the HUD
• Hand History Viewer: Add PokerStrategy as an example forum format in the tooltip for the Copy to Forum button

Fixed

• Import: Barriere: Addressed an error in ante hands that can occur when there is an all-in for less than the price of the ante
• Import: GtechG2: Compensate for hand history changes which resulted in an import error that could occur in some GTechG2 hands
• Import: MicroGaming (MPN): Compensate for new table names which can stop the buy-in from importing within select tournaments
• Import: MicroGaming (MPN): Mac OS X: Allow the MPN handhistory.dat file to be imported when using the Get Hands From Disk method.
• Backup/Restore: Address some cross-platform issues with non ASCII filenames
• HUD: MicroGaming (MPN): Compensate for new table names which could cause HUD failures at the some tables.
• Hud: PokerStars: Compensate for Zoom changes necessary due to the March 28th PokerStars update
• HUD: PokerStars: Allow players with achievement badges to display HUD stats at Zoom tables
• HUD: PokerStars: Fix the Current Bet Type HUD filter when playing at Zoom tournament tables
• HUD Options: Improved the database queries used for Tournament Stack filters when used in fixed-limit tournaments
• HUD Profile Editor: Fix to allow the +/- buttons to function when clicked a second time, if scrollbars are visible in the drag and drop display.
• ICM Eval: Error in final check branch of hands with limpers, error in prize array when loading ICM Calc from Replayer Post ICM-Eval (Bug #4613)
• New Features Windows: Fix a crash that could occur when the New Features dialog shows while exiting PT4
• Stats: Improve PFR accuracy caused by rare missed situation in ‘cnt_pfr_opp’ *** Optional Database Cache Rebuild Required ***
• TableTracker: Fix PokerStars table opening due to the March 28th PokerStars update

Additional Notes

• There is a stat fix in this release, we advise performing a Cache Rebuild to assure that your database performs optimally when using any of the stats that were altered

 

[masondub]

I was wondering what the easiest way is to find hands that I lost the most money on?

 

[pocketehs]

I was wondering what the easiest way is to find hands that I lost the most money on?

all hands then sort by the "Amount won" tab..

 

[S93]

PT4 has been crashing every time I try to shut it down. Not a major problem per say since, well, it only happens when if finished using the program but any troubleshooting advice to fix this?
Been happening for about a week and did not stop with the new update.

 

[BluffYou123]

PT4 has been crashing every time I try to shut it down. Not a major problem per say since, well, it only happens when if finished using the program but any troubleshooting advice to fix this?
Been happening for about a week and did not stop with the new update.

This used to happen to me. I used to close it without stopping importing hands and that was the problem.

 

[PokerTracker]

all hands then sort by the "Amount won" tab..

Or create a filter for Hand Details > Win / Loss > Player Lost Hand. Click Add to Filter, then click Save as Quick Filter. This allows you to bring up this filter anytime you select it as a Quick Filter in the application.

 

[PokerTracker]

PT4 has been crashing every time I try to shut it down. Not a major problem per say since, well, it only happens when if finished using the program but any troubleshooting advice to fix this?
Been happening for about a week and did not stop with the new update.

This used to happen to me. I used to close it without stopping importing hands and that was the problem.

Our support has learned over time that what people considered crashing in this situation, is actually not a crash, and this was almost always happening to just tournament players. The reason why is that PokerTracker 4 can appear to be "frozen" or "stalled" at the end of a session after you stop import, but in reality it is processing tournament summaries... this takes time, we are doing everything necessary behind the scenes to perform tournament detection, this includes estimating the payout structure, creating records for every player not encountered, populating positions and prize pool, calculating rebuys, add ons and bounties (if they exist), and performing ICM and all-in adjusted equity calculations. These things take time! Let PokerTracker 4 finish first before you close the application. A good pro trick is to click Play Poker - Import Status, you should wait to see all hands are done importing and the last tournament has been detected and processed. before you stop importing, then quit PokerTracker 4.

 

[pocketehs]

is there a stat for calling 3bets then folding to F cbet? if not, can i create this somehow?

 

[masondub]

all hands then sort by the "Amount won" tab..

Thanks! Took me a second to find it, but I got it now.

 

[PokerTracker]

is there a stat for calling 3bets then folding to F cbet? if not, can i create this somehow?

Fold to Flop Cbet in 3+ Bet pot is included in PT4, and is included in every HUD Profile we provide by default.

 

[PokerTracker]

Available Now: PokerTracker 4.07.4

PokerTracker 4.07.4 Incremental Release Notes - April 3, 2013

Key Updates Summary:

• IMPROVED: Refined PokerStars ZOOM opponent detection to compensate for recent changes made by PokerStars
• IMPROVED: Removed the HUD from Microgaming (MPN) anonymous tables if the tables does not have a unique table ID #

Changed:

• HUD: Microgaming (MPN): Compensate for new MPN Anonymous tables without necessary unique identification by removing the HUD

Fixed:

• Import: 888: Compensate for an odd currency format "1 960,87$" seen in some fixed limit hands
• Import: Party: Compensate for Party hand history error which lists PLO hands as "$2 NL PL Hi"
• Import: Fix an data import error that could occur when there is invalid data in COPY SQL statement
• HUD: PokerStars: Zoom opponent name detection improvements
• HUD: PokerStars: Address a crash that occurred if unknown Zoom table types appeared and the table window cannot be found
• Filters: Alter the Table Type filter to work with the new summary line for "Real Hours Date" tournament stat
• Restore: Fix a crash that could occur when restoring older archives with non-ascii processed hands
• Trial: Address an unreproducable crash that may have occurred when closing PT4 while auto-import is in the process of shutting down

 

[Blobweird123]

PT:

Looking for a way to see my stats for not seeing a flop. Whether it be folded around to me in BB, I raise and get all folds, or I fold. Or I fold to 3bet, 4bet, etc. In other words, every hand that I didn't see a flop in, winning or losing.

I see the option in Actions and Opportunities>Flop>Saw Flop but if I leave that option "Off" and add filter it adds nothing. Also in Actions and Opportunities>Preflop>Preflop Folds>Folded Preflop, it gets me the stats to folding but I want all the stats, winning and losing combined. TY!

 

[PokerTracker]

PT:

Looking for a way to see my stats for not seeing a flop. Whether it be folded around to me in BB, I raise and get all folds, or I fold. Or I fold to 3bet, 4bet, etc. In other words, every hand that I didn't see a flop in, winning or losing.

I see the option in Actions and Opportunities>Flop>Saw Flop but if I leave that option "Off" and add filter it adds nothing.

You need to select Saw Flop and turn it on, then click Add to Filter. From this grouping window select the Saw Flop filter and then click 'NOT' Selected

- TT

 

[PokerTracker]

The CardsChat community might like to know that we are running our first ever PokerTracker 4 software sale for all new users this weekend from Friday to Sunday.

​

 

[Matt Vaughan]

I'm assuming there is no discount for those who have just the NLHE version to upgrade to NLHE + OMAHA?

 

[PokerTracker]

I'm assuming there is no discount for those who have just the NLHE version to upgrade to NLHE + OMAHA?

The 25% discount applies for add-ons as well as for new purchases, all software licenses are on sale as of midnight tonight.

PS: PT3 to PT4 upgrades will continue to get a 60% or greater discount, this special upgrade offer is not affected by this weekend's sale.

 

[XXPXXP]

Hello

May I ask a playmoney question

PT4 support pokerstars playmoney.....game...

Would u let me know....how to replay the games?

could not find any game history....but cash table hand history is fine...SNG playmoney and tourney Playmoney ...no hand history here...but I am sure hand history successfully imported into PT4.

I joined in CardsChat's playmoney League, and import game history of last week successfully to PT4, but could not find where to replay it?




previously I use unversal player to replay, but....if PT4 could make it, I appreciate ...

Another question is does PT4's HUD support , pokerstar's playmoney Zoom table?

thank you for help

 

[PokerTracker]

PokerTracker 4 supports Play Money games at PokerStars, provided that the game has a hand history available to be imported. PokerStars.net does not save hand histories, you must use the .com poker room client to import play money hands (If you are in the USA you can get the .com client from a friend in a legal market, have them send it to you because you will not be able to download the .com client in the USA).

If you are playing on the .com poker client, and you have access to hand histories then there must be a different issue, we can help determine why. You attached screenshot tells us very little, we do not know if the hands were imported, or if your PokerStars client or PT4 is properly configured in that screen shot. Also you have multiple filters enabled, the hands may appear if you remove the filters... too many variables for us to determine from your post alone. Let us know if you are playing at the .com site first, and then we will take it from there.

 

[XXPXXP]

PokerTracker 4 supports Play Money games at PokerStars, provided that the game has a hand history available to be imported. PokerStars.net does not save hand histories, you must use the .com poker room client to import play money hands (If you are in the USA you can get the .com client from a friend in a legal market, have them send it to you because you will not be able to download the .com client in the USA).

If you are playing on the .com poker client, and you have access to hand histories then there must be a different issue, we can help determine why. You attached screenshot tells us very little, we do not know if the hands were imported, or if your PokerStars client or PT4 is properly configured in that screen shot. Also you have multiple filters enabled, the hands may appear if you remove the filters... too many variables for us to determine from your post alone. Let us know if you are playing at the .com site first, and then we will take it from there.

yes I do use PS.com program



in the process list

I could see PT4 processed all playmoney history

like this

this is cash table



these are SNG /tourney table



and the tournament game record is imported and back up ...in the processed folder of PT4...

 

[PokerTracker]

This tells us that either your filters are restricting your view, or you are reviewing the wrong Active Player. These are the most likely sources for the issue, if you require additional help we would need you to duplicate the problem in a session, and then send us your pokertracker4.log file so we can see exactly what is occurring when you refresh the report and no play money hands appear, the log will tell us what filters are enabled, and what database queries are being performed.

Please follow these instructions for submitting a Support Ticket.

 

[pocketehs]

TT,

What is a filter for searching AIPF spots? Im trying to look at different hands but I can only find "raised all in" but surely that cant be it?

 

[PokerTracker]

TT,

What is a filter for searching AIPF spots? Im trying to look at different hands but I can only find "raised all in" but surely that cant be it?

Are you looking for times where you faced an all-in? If so, use the Preflop Opportunities section as shown below. Overall you will need (Raised All-In) OR (Faced All-In Preflop) to cover all possible scenarios where you raised all-in, or when you faced an all-in. You could add Call All-In and make the the filter less restrictive my changing it to ((Raised All-In) OR (Faced All-In Preflop)) OR (Went All-In)

- TT

 

[XXPXXP]

This tells us that either your filters are restricting your view, or you are reviewing the wrong Active Player. These are the most likely sources for the issue, if you require additional help we would need you to duplicate the problem in a session, and then send us your pokertracker4.log file so we can see exactly what is occurring when you refresh the report and no play money hands appear, the log will tell us what filters are enabled, and what database queries are being performed.

Please follow these instructions for submitting a Support Ticket.

yes, thanks, I will try this ....

 

[pocketehs]

Are you looking for times where you faced an all-in? If so, use the Preflop Opportunities section as shown below. Overall you will need (Raised All-In) OR (Faced All-In Preflop) to cover all possible scenarios where you raised all-in, or when you faced an all-in. You could add Call All-In and make the the filter less restrictive my changing it to ((Raised All-In) OR (Faced All-In Preflop)) OR (Went All-In)

- TT

awesome thanks.

can you help fix my tourny hud as well? all the player stats are mixed up. like ill be in seat one but it has my stat on seat 6.