Official PokerTracker Support Thread

[PokerTracker]

I am using the trail version of PT4 at the moment for mac and the past few days not all hands have been uploaded onto the stats/graphs? Anything I can do?

Your post s a bit too vague for us to be able to give you really good advice. We may eventually need to know many things to give you a good answer, but at a minimum anytime there is a problem we need to know the absolute basic details such as what site your playing at and what game type (be specific) you are playing.

Additionally we can sugest that you click Play Poker > Import Status, you will find a log of every hand imported here, and if there were any import errors you will be notified in this window. Thats a good place to start going forward after a session is done if the numbers do not match. Sometimes the results won't match because the poker site's hand history is faulty, this is more common than you may suspect - but it makes sense because the poker site may not consider hand history accuracy a top priority for development. In other situations it could be a logic error in PokerTracker 4, when that occurs we can fix the problem if we get a copy of the original hand history to explore.

 

[XXPXXP]

If your getting just 17 second imports then this points to one of four possibilities. (1) Your using a 5400 RPM hard drive, this drive speed is not recommended, we only officially support 7200RPM drives and SSD drives. With that said, importing times will be slower but our software is still very usable with a 5400 RPM drive. (2) You may be a tournament player with lots of Tournament Summaries to import. We cannot predict the time with summaries, hence they can provide a false estimate of time. (3) Some poker rooms are just really slow to import hands, for example Full Tilt is slower than PokerStars, and Microgaming is the slowest of all due to their use of an old database format for hand histories. (4) You may have done damage to your database accidentally by force-quitting during import.

Here are some tricks that can help:

1. Click Database > Database Management. Click Rebuild Cache. This could be necessary if you force-quit during an import while PT4 was updating the cache
2. If you are manually importing for a folder, separate the hands into more managable groups of 5-10 thousand hands at a time. The more files that are located in the folder, the slower import will be due to the way the operating system accounts for file management.

That error occurs because the hand is incomplete, we cannot import it, this problem is caused by your Merge poker client and cannot be avoided, the error can be ignored because there isn't anything you can do to change this behavior, its the downside to playing on Merge. But why did this make you want to stop import? It shouldn't have been a factor...

Back on topic, force quitting with the task manager during import is not advised. What you thought was a freeze was actually PokerTracker 4 waiting for PostgreSQL to finish processing your data. Please rebuild your cache before proceeding, this should help improve your performance once again.

thanks for answer questions....

that helps...

i have got another problems in importing merge hand history -- from carbon.

actually, after each SNG or MTTs , PT4 usually will make a process called tournament detect?

but one day, I happend to miss click , when PT4 asking me , to stop tournament detect or no? so I just click stop, and PT4 import in hand, but does not show the tournament or Double or Nothing SNG results in report, so

My question is How to add it manually? -- I tried to use filter...all all all [I mean choose everything] but still could not detect the games....


___________

Another question is regarding the date report messup. I actually put the report filter to be in net winning and tournament numbers, and It is all OK in Feb, but in March,
Seems like every report one day ahead , like if I win 3 games on Tuesday this week, but PT4 shows that the winning record is ON Wednesday...

I thought it is because of local daytime change? would u let me know how to set everything back?

thank your for help

 

[PokerTracker]

thanks for answer questions....

that helps...

i have got another problems in importing merge hand history -- from carbon.

actually, after each SNG or MTTs , PT4 usually will make a process called tournament detect?

but one day, I happend to miss click , when PT4 asking me , to stop tournament detect or no? so I just click stop, and PT4 import in hand, but does not show the tournament or Double or Nothing SNG results in report, so

My question is How to add it manually?

Here is a FAQ how to manually perform tournament auto-detection.. The FAQ is a little outdated because we just updated this feature in 4.07, but the concepts remain the same. We advise this order:

1. Click View Stats > Results
2. Disable any filters
3. Click Edit Tournaments
4. Click Only Tournaments Needing Results
5. In the report above, chose the tournament you need to manually update (or select a range of tournaments, COMMAND-A works here, as does SHIFT and CTRL range selection)
6. Click Auto Detect
7. At the bottom of the new window, set the default table type and speed, use the settings shown below as your base (click the blue [?] to read tool tips)
8. Click Detect, and let PokerTracker 4 do it's magic!

PS: You can also chose to manually populate the tournament information

Another question is regarding the date report messup. I actually put the report filter to be in net winning and tournament numbers, and It is all OK in Feb, but in March,
Seems like every report one day ahead , like if I win 3 games on Tuesday this week, but PT4 shows that the winning record is ON Wednesday...

I thought it is because of local daytime change? would u let me know how to set everything back?

This is due to a combination of two things.

1) The time sent by your Poker Room is either not set correctly in your client, or the poker room has not adjusted for daylight savings change which just occurred.
2) Review your Configure > Reporting Options setting for "My Day Starts At"

PokerTracker uses the time provided in the hand history, we do not compensate for time that the hand is started - but we do compensate for the start of the day under Reporting Options.

 

[PokerTracker]

PokerTracker 4.07.2 OUT NOW

PokerTracker 4.07.2 Release Notes - March 22, 2013

Key Updates Summary:

• FIXED: Fixed numerous (but sometimes rare) crashes, freezes, and bugs which affected Mac OS X users, this is the release many of you have been waiting for!
• FIXED: Updated numerous stats to improve reporting results, and added new tournament length stats! An optional database Cache Rebuild is required to implement these changes.

Added:

• Stats: Added new stats for ‘Length Player’, ‘Tournament Start Player’, and ‘Tournament End Player’ *** Optional Database Cache Rebuild Required ***

Changed:

• Import: MicroGaming (MPN): Mac: Permit manual importing of tournament hands from the Windows MPN client
• HUD: FullTilt: Improved Rush tournament table detection & added support for specifying the Rush tournament table size
• Backup: Include support for non-ascii filenames and paths

Fixed:

• Import: (Mac) Fix a scenario that can occur when auto-import interface freezes when import has been stopped while playing tournaments because the "tournaments may require detection" window message has not appeared
• Import: ICM: Address scenario where some values could be incorrect for some satellite tourneys during tournament auto detection
• HUD: MicroGaming (MPN): Address an issue where the HUD would occasionally not get hand updates
• HUD: Mac: Fix recently discovered crash issues and memory leaks
• HUD: Mac: Address UTF-16 encoding bug that was introduced in 4.07.1 that affected the HUDs ability to locate the table for Mac OS X users in certain locales
• HUD: Tournament Stack filters now filters stacks by Big Bet in fixed-limit tournaments
• HUD Profile Editor: Address a crash that occurred when assigning HUD popups to a new profile when no popups exist
• HUD Profile Editor: Mac: Solved an interface freeze bug caused by right-clicking in the HUD Profile Editor’s drag and drop interface
• Filters: Adjust the query used for the ‘Flop Float Bet’ filter to accommodate heads up hands
• Graphs: Stop Personal Results Overlay % stats from formatting with decimals
• ICM Hand Evaluation: Alter results window screen size when required for complex hands
• Replayer: Mac: Fix a crash that could occur when redrawing player names
• Reports: Fixed a crash that could occur while scrolling in a report
• Setup Assistant: Address a crash that could occur when stopping OnGame import while using the Setup Assistant
• Stats: Updated the descriptions for ‘Length’ and ‘Length Player’ stats to reflect the new stats for ‘Tournament Start’, ‘Tournament End’ and ‘Length’
  
• Stats: Improve accuracy for the stat ‘Call Any PF Raise’ *** Optional Database Cache Rebuild Required ***
• Stats: Improve accuracy for the stat ‘Fold To Any PF Raise’ *** Optional Database Cache Rebuild Required ***
• Stats: Improve accuracy for the stat ‘cnt_p_2bet_def_action_fold’ *** Optional Database Cache Rebuild Required ***
• Stats: Modify "Float Flop" to check for exactly 1 preflop raise*** Optional Database Cache Rebuild Required ***
• Stats: Fix incorrect summary type for column ‘cnt_f_open_opp_limp_pot’ to address error in "Bet Flop (limp pot)" *** Optional Database Cache Rebuild Required ***
• Stats: Modify the description for "My Currency Per Day" to address per day played instead of per 100 hands played (cash only)
• Stats: Fix a typo in the description for the stat ‘Game Currency Per Day’ (tournaments)
• Stats: Fix the formula found in the description for the stat ‘River Call Efficiency’ to respect the actual formula used
• Trial: Adjustments to the trial dialog to address some possible crash issues

Additional Notes

• *The tournament statistics ‘Tournament Start’, ‘Tournament End’ and ‘Length’ all use the start and end times of the whole tournament rather than the times which the player actually played in the tournament. We found that some of our users expected this to be the time they actually played in the tournament, we have added these stats so both versions are available to our users. An optional database Cache Rebuild is required to use these new stats, after which they can be manually added to your reports if required.
• There are numerous stat fixes and additions in this release, we advise performing a Cache Rebuild to assure that your database performs optimally when using any of the stats that were altered or added.

 

[pocketehs]

I dont know if its me but it looks like my PT4 is loading hands but the HUD wont show up. It originally was working but isnt now

can you help me please?

 

[MrP0TAT0Head]

Do I need a PokerTracker for profit..

I'm playing online for cash now . Is a tracker necessary for profit...?

 

[dmorris68]

I'm playing online for cash now . Is a tracker necessary for profit...?

No. A tracker isn't *necessary* for anything, any more than owning a car is necessary for your survival as a human. You won't gain a profit or anything else just from installing a tracker and playing as usual.

But it's a tool with a huge amount of potential to improve your game and increase your profit, including even turning you from a borderline losing player to a winning player, provided you learn and apply it properly in order to plug leaks. If you don't invest the time to study your results and adjust based on what the tracker is showing you, then you won't get much out of it.

 

[PokerTracker]

I dont know if its me but it looks like my PT4 is loading hands but the HUD wont show up. It originally was working but isnt now

can you help me please?

To provide any support we need to start with the basics, such as what OS you are using, what game type, and what poker room you are playing at. This information is the absolute minimum we usually need to be able to help. Also we need to know what version of PokerTracker 4 you have installed, is it 4.07.2? If not, please upgrade to this version so we can start by helping you using the same version we are using for testing.

Another thing that could help is the quit all poker rooms, then start importing hands. Click Play Poker > Import Status. Do you see hands importing here? If so, then we know the source of your problem.

 

[pocketehs]

To provide any support we need to start with the basics, such as what OS you are using, what game type, and what poker room you are playing at. This information is the absolute minimum we usually need to be able to help. Also we need to know what version of PokerTracker 4 you have installed, is it 4.07.2? If not, please upgrade to this version so we can start by helping you using the same version we are using for testing.

Another thing that could help is the quit all poker rooms, then start importing hands. Click Play Poker > Import Status. Do you see hands importing here? If so, then we know the source of your problem.

Sorry PT. Im on Mac OS running the 4.07.2 version. Yes there are hands importing and the dups are going crazy..

thanks for your help

EDIT: scratch that. shes alive!

 

[PokerTracker]

Sorry PT. Im on Mac OS running the 4.07.2 version. Yes there are hands importing and the dups are going crazy..

thanks for your help

EDIT: scratch that. shes alive!

This occurs because you have too many hands that need to be imported, you need to let these hands complete importing before you start playing. We sugest that you click Configure > Steup Assistant, then run the Site Configuration (CLOSE ALL OF YOUR POKER ROOMS FIRST!). At the end of the site configuration all of your hands will be imported and then moved the processed files folder. This is not a bug, it is a side effect of having too many files that PT4 has not processed yet.

 

[masondub]

So I just downloaded the free trial for Pokertracker 4. I can not get any of the games that i have played in the past hour on ACR to show up in my stats. And i am currently playing in a DON and nothing is showing up under "play poker".

If i could get some help or a tutorial video that would be great. thanks!

EDIT: Still nothing from what I have been playing on ACR. I think I have the settings right... well obvisously something is wrong but Its just not loading any data from what im playing and I get no HUD on the games I am playing in.

 

[PokerTracker]

So I just downloaded the free trial for Pokertracker 4. I can not get any of the games that i have played in the past hour on ACR to show up in my stats. And i am currently playing in a DON and nothing is showing up under "play poker".

If i could get some help or a tutorial video that would be great. thanks!

EDIT: Still nothing from what I have been playing on ACR. I think I have the settings right... well obvisously something is wrong but Its just not loading any data from what im playing and I get no HUD on the games I am playing in.

1) Stop playing. Quit ACR and all other poker rooms
2) Click Tools > Setup Assistant.
3) Select Site Configuration
4) Complete the Assistant, at end of the assistant process the hands that are waiting to be imported will be processed. Once all of these hands are processed you can start to play again. You were supposed to do this before you started to play poker, you have too many hands which are mucking up your import process.

Once you start playing again, click Play Poker > Get Hands While Playing. View the Import Status window to verify that hands are importing correctly.

 

[masondub]

1) Stop playing. Quit ACR and all other poker rooms
2) Click Tools > Setup Assistant.
3) Select Site Configuration
4) Complete the Assistant, at end of the assistant process the hands that are waiting to be imported will be processed. Once all of these hands are processed you can start to play again. You were supposed to do this before you started to play poker, you have too many hands which are mucking up your import process.

Once you start playing again, click Play Poker > Get Hands While Playing. View the Import Status window to verify that hands are importing correctly.

Thanks alot. I got it working. To run the HUD, under "Play poker" do I need to have "start getting hands' active?

And I find that the HUD kind of gets in the way a little bit on ACR. It kind of covers the fold button, is there anyway to fix this?

 

[PokerTracker]

Thanks alot. I got it working. To run the HUD, under "Play poker" do I need to have "start getting hands' active?

And I find that the HUD kind of gets in the way a little bit on ACR. It kind of covers the fold button, is there anyway to fix this?

Of course you need to click Start Getting Hands, the HUD does not magically appear, you need to tell PT4 when you want import to start ;-)

We sugest you start by reading the Quick Start tutorial which covers the issues you asked about, this is the minimum reqirement to get up and running with PokerTracker 4. Additionally you should watch the tutorial videos embedded within PokerTracker 4, the ones which cover the issues you asked about here are also found on our website

https://www.pokertracker.com/videos/PT4/play-poker/play-poker-import

https://www.pokertracker.com/videos/PT4/view-stats-results/view-stats-results-overview

To watch a video on the HUD, in PT4 click HUD > Edit HUD Profiles. On the bottom left click the green [?] and select In Game Hud Use, you can learn here how to relocate the position of HUD items on the table.

 

[Gooneygoogoo]

Overview doesn't refresh

Hello,

I've been using PT4 for the past month and a half and have run into an issue. Under the "View Stats" window, when I put the date filter to This Month, the Overview section remains blank while the other sections do update. I've refreshed, updated my stats from disk, nothing. When I put the date filter to All Dates, the Overview section only showed the first 4 tourneys (I've done about 30 total). Tips?

 

[pocketehs]

Im messing around with some reports right now and I keep getting "query does not have a result set." any help here would be great? It was working earlier but now its not

Also would really recommend pt4 to anyone. Things I love so far... 1) ability to have a transparent hud. almost forces me to check it more often 2) stack in bb stat 3) HUD feature were it gets smaller/larger based on table size

 

[PokerTracker]

Hello,

I've been using PT4 for the past month and a half and have run into an issue. Under the "View Stats" window, when I put the date filter to This Month, the Overview section remains blank while the other sections do update. I've refreshed, updated my stats from disk, nothing. When I put the date filter to All Dates, the Overview section only showed the first 4 tourneys (I've done about 30 total). Tips?

1) Please make sure you have 4.07.2 installed
2) Bottom right hand side of the Overview Report, click Remove all filters and return to root, it sounds like you a a drilled-down filter enable din this Overview report.

 

[pocketehs]

Honestly I dont know whats going on but I restarted my computer today and now when i open PT4 it says "a verison of pokertracker is already running."

I've checked my Apps and only have 1 version of pt4. I've checked my force quit and theres nothing open. I checked Activity Monitor and nothing as well.

I have a mac and the most up to date version of PT4. Any thoughts?

 

[PokerTracker]

What Mac operating system are you using? What country (region) is your Mac configured for? What language? This sounds like an operating system conflict, please create a support ticket with the explanation above along with the information asked in this post about your OS, we will investigate why this is occurring.

 

[BluffYou123]

Need help configuring for pokerstars.fr. The HUD pops up but doesn't display stats most of the time. Don't know what info you need but let me know and I'll post it. Windows 7 OS.

 

[PokerTracker]

Need help configuring for PokerStars.fr. The HUD pops up but doesn't display stats most of the time. Don't know what info you need but let me know and I'll post it. Windows 7 OS.

Are you playing at Zoom tables? What version of PokerTracker are you using? You should be on 4.07.2 for full compatibility. Have you followed the instructions listed in this guide for Zoom tables? https://www.pokertracker.com/guides/PT4/site-configuration/pokerstars-configuration-guide

One other thing I would like you to do, quit playing at all tables then click Database > Database Maintenance. Now select Rebuild Cache. This can take a long time in a huge database, so we sugest doing this overnight.

Please share your results with us.

 

[BluffYou123]

Are you playing at Zoom tables? What version of PokerTracker are you using? You should be on 4.07.2 for full compatibility. Have you followed the instructions listed in this guide for Zoom tables? https://www.pokertracker.com/guides/PT4/site-configuration/pokerstars-configuration-guide

One other thing I would like you to do, quit playing at all tables then click Database > Database Maintenance. Now select Rebuild Cache. This can take a long time in a huge database, so we sugest doing this overnight.

Please share your results with us.

Thanks for the quick response. I don't play Zoom at all and have PT4 4.07.2 installed. Playing right now so will Rebuild Cache and let you know how I get on tomorrow. There's no PokerStars.fr in the site list. Should there be?

 

[PokerTracker]

There's no PokerStars.fr in the site list. Should there be?

We consider that to be part of the PokerStars umbrella, we support .fr.

 

[BluffYou123]

Ya, that's what I thought. Still didn't solve the problem after the rebuild. I went looking for the HH file and can't find it on my hard drive. I just don't get why it works sometimes and not others even though I can't locate the file.

 

[PokerTracker]

Ya, that's what I thought. Still didn't solve the problem after the rebuild. I went looking for the HH file and can't find it on my hard drive. I just don't get why it works sometimes and not others even though I can't locate the file.

Please read the PokerStars configuration guide : https://www.pokertracker.com/guides/PT4/site-configuration/pokerstars-configuration-guide

Follow the instructions to save your hand histories locally on your computer in PokerStars, and then also make sure this folder is added to the Site Configuration in PokerTracker 4. Sounds like you never did this, but PokerTracker 4 was using the Memory Grabber. You can keep the memory grabber enabled, but the hand history folders are necessary.