Official 888 Poker Support Thread

[pokijh]

Please email support@888poker.com and they will look into this for you.
Thanks!

I have been in contact with the support team. The reason for that is that I got disconnected in 4th place, and in the money. When I got back in the tourney, i had so little chips I ended up min-cashing with only 4-5 BBs left. The only response I got was that the issues with the server has been resolved. Is this acceptable customer service? If so I will never play on 888 again...

 

[Insomnia6590]

Again

connection problems in 888...I am at the moment second place in tournament...please check that...nick : Staff964
I can wait one more hour but I can not wait all day...Thanks!



​

 

[Polytarp]

My spinny wheel seems to be broken. I have had 6 free spins in a row that have come up empty. Is there a record that I can try for?

I play regularly on 888 and find it very fast and responsive. There was a network issue around 10:10 am local time today and afterwards, when my tournament resumed, I found that when I clicked the "lobby icon" to find out everyone's chip count, I kept getting a message about a "bad beat" and to check my internet connection. I was still playing two games on 888 when this message occurred. Can you please explain why?

There is a lot to 888 that I am unaware of..for example..what are the requirements to be inducted as an elite member?....and is there an area within my account that I may track my wheel spins?

thank you for your help!

 

[888Rep]

My spinny wheel seems to be broken. I have had 6 free spins in a row that have come up empty. Is there a record that I can try for?

I play regularly on 888 and find it very fast and responsive. There was a network issue around 10:10 am local time today and afterwards, when my tournament resumed, I found that when I clicked the "lobby icon" to find out everyone's chip count, I kept getting a message about a "bad beat" and to check my internet connection. I was still playing two games on 888 when this message occurred. Can you please explain why?

There is a lot to 888 that I am unaware of..for example..what are the requirements to be inducted as an elite member?....and is there an area within my account that I may track my wheel spins?

thank you for your help!

No you can't check wheel spins.
Elite player is invitation only.
We have been having disconnection issues yesterday and today so those messages were only a glithch and should not happen again.
Regards

 

[wlad20082009]

Today finally earned the client 888 Poker . Thanks for fixing that . Maybe I'll have time to play another tournament .

 

[Polytarp]

Thank you for the prompt response concerning wheel spins!

One more quick question, during today's network issues around 10:15 EST local time, I managed to win a $33 Big Fish ticket in the satellite. Prior Big Fish tickets that had been won seemed to have been awarded promptly but this one has not been awarded yet..it's about 4 pm now. Is this due to the above issues or is there normally a 72 hour wait time?

Thank you in advance.

 

[Gorak]

We have been having disconnection issues yesterday and today so those messages were only a glithch and should not happen again.
Regards

The disconnection issue is back for a 3rd day in a row.

 

[888Rep]

Thank you for the prompt response concerning wheel spins!

One more quick question, during today's network issues around 10:15 EST local time, I managed to win a $33 Big Fish ticket in the satellite. Prior Big Fish tickets that had been won seemed to have been awarded promptly but this one has not been awarded yet..it's about 4 pm now. Is this due to the above issues or is there normally a 72 hour wait time?

Thank you in advance.

Yes you need to allow up to 72 bhours.
Thanks!!

 

[pokijh]

I have been in contact with the support team. The reason for that is that I got disconnected in 4th place, and in the money. When I got back in the tourney, i had so little chips I ended up min-cashing with only 4-5 BBs left. The only response I got was that the issues with the server has been resolved. Is this acceptable customer service? If so I will never play on 888 again...

No reply?

 

[kara260588]

Hey. a question for Russian players using the 888 client on the android. do you have any problems with starting the application. I constantly have a download.

 

[Risto234]

Hey. a question for Russian players using the 888 client on the android. do you have any problems with starting the application. I constantly have a download.

Well i'm not russian but it seems that i've the same problem if i'm trying to use 888 android App so instead of waiting forever until the game starts i'm rather going to use web version of it ...

 

[kara260588]

Well i'm not russian but it seems that i've the same problem if i'm trying to use 888 android app so instead of waiting forever until the game starts i'm rather going to use web version of it ...

The problem is that I can not use the web version either. without the use of VPN applications. was blocked once for these applications. only recently was able to unlock, how it turned out the opportunity to send all the documents.there is no more risk.

 

[Anders1616]

I received a mail from 888, there has been several DDoS attack on 888, and they are looking into it, and working on fixing the problems.

 

[Matt_Burns88]

888 Poker,

What happened to my new signup tourney tickets? I know one expires each day, but 15 disappeared in 24 hours???

 

[Victor68133]

welcome bonus

Hi There,

I'm new here.Just downloaded and registered. There was advert for £20 play free no deposit needed.The question is how long it takes to get the bonus?

Thank you in advance

 

[888Rep]

Hi There,

I'm new here.Just downloaded and registered. There was advert for £20 play free no deposit needed.The question is how long it takes to get the bonus?

Thank you in advance

New players only • £20 free bonus: includes $1 immediate bonus & $31 in tournament tickets • Bonus will be granted gradually throughout 7 days after claiming • Each part of the bonus expires after 24 hrs • Immediate bonus may be withdrawn after a player has accumulated 2.5 bonus points for every $1 of the received bonus amount • This offer may not be combined with any other offer • Reg bonus T&C's apply • Deposit bonus: 100% (up to $400) bonus on 1st deposit • Bonus expires in 90 days • Bonus is remitted in $10 increments for every 10 Bonus Points collected on $1 of the Bonus • Wagering requirements vary by game • T&C's apply

 

[888Rep]

888 Poker,

What happened to my new signup tourney tickets? I know one expires each day, but 15 disappeared in 24 hours???

New players only • £20 free bonus: includes $1 immediate bonus & $31 in tournament tickets • Bonus will be granted gradually throughout 7 days after claiming • Each part of the bonus expires after 24 hrs • Immediate bonus may be withdrawn after a player has accumulated 2.5 bonus points for every $1 of the received bonus amount • This offer may not be combined with any other offer • Reg bonus T&C's apply • Deposit bonus: 100% (up to $400) bonus on 1st deposit • Bonus expires in 90 days • Bonus is remitted in $10 increments for every 10 Bonus Points collected on $1 of the Bonus • Wagering requirements vary by game • T&C's apply

 

[888Rep]

Hello everyone,

The XL Eclipse is returning to 888poker from September 13-23 offering 34 exciting events!



The online festival will kick off on Thursday, September 13 at 18:00 with the $109 buy-in Event #1: Opening Event and will culminate with a $1,050 buy-in Main Event at 18:00 on Sunday, September 23.

Click here to read how 888poker Ambassadors Chris Moorman, Dominik Nitsche and Martin Jacobson weigh in on the 34-event in the upcoming September 2018 XL Eclipse.
https://www.888poker.com/magazine/88...hts-xl-eclipse

 

[Matt_Burns88]

New players only • £20 free bonus: includes $1 immediate bonus & $31 in tournament tickets • Bonus will be granted gradually throughout 7 days after claiming • Each part of the bonus expires after 24 hrs • Immediate bonus may be withdrawn after a player has accumulated 2.5 bonus points for every $1 of the received bonus amount • This offer may not be combined with any other offer • Reg bonus T&C's apply • Deposit bonus: 100% (up to $400) bonus on 1st deposit • Bonus expires in 90 days • Bonus is remitted in $10 increments for every 10 Bonus Points collected on $1 of the Bonus • Wagering requirements vary by game • T&C's apply

So basically, I won some money so I can't have the rest of the bonus. Thanks for explaining.

Goodbye 888 Poker.

 

[RENAT7777]

888Poker doesn't work

 

[KLDUFF1987]

I was in a tournament for the Sunday challenge when half way i the lobbyy quits on me logged back in with half my stack gone.

 

[wlad20082009]

Again the poker lobby does not work !

 

[RENAT7777]

seems sunday evening now is free of poker)

 

[orsino12]

Definitely problems again today. Over the last hour I've managed to actually log in to 888 twice out of many attempts, but got disconnected both times within 2 minutes.
I know it's not my connection, everything else is working fine, including oter poker sites.
I'm guessing this is another DDoS attack?

 

[Gorak]

I'm guessing this is another DDoS attack?

Yeah it looks like it. I can't connect.