Official 888 Poker Support Thread

hugh blair

hugh blair

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Great can play today on one of best sites:party::thrasher:Week 1 task 1
 
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pokijh

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worst support ever. Have sent emails throughout the week, without any reply..
 
PsychoVas

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pokijh said:
worst support ever. Have sent emails throughout the week, without any reply..
Click to expand...
I second that!

48 hours with no connection. several e-mails to support and all I get is automated replies!
No live chat support, no toll free telephon number!
Worst support in a poker site!
888 support is a joke!

And that comes after a week ofconnection problems and "apologizing sincerely" for DDoS attacks...
 
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888Rep

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PsychoVas said:
I second that!

48 hours with no connection. several e-mails to support and all I get is automated replies!
No live chat support, no toll free telephon number!
Worst support in a poker site!
888 support is a joke!

And that comes after a week ofconnection problems and "apologizing sincerely" for DDoS attacks...
Click to expand...
You will find the toll free numbers in the cashier.
Regards
 
igrok8503

igrok8503

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Hello, in a group at https://vk.com/official888poker players began to complain about problems with withdrawing money from the room.
Russian-speaking players? And why did you stop paying the money that you won from the players? Russian-speaking players complain about blocking accounts without explaining the reasons. To whom should they apply?
 
PsychoVas

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888Rep said:
You will find the toll free numbers in the cashier.
Regards
Click to expand...
Thanks for trying, but:
A. I cannot log in, ergo no access to the cashier.
B. I come from Greece, so I belong to "everywhere else"
88802

Still no solution or coherent response via e-mail. I have three or four standardized "apologies" and that's all...

88803
88804
88805
 
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spunka

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I did got disconnected wrote and e-mail and got money refunded into my account, no problem, good service

Thx 888
 
weezy1312

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i wanted to make a deposit with my skrill account , i couldnt find it as an option on my 888account ( i live in tunisia ) , so i guess no skrill deposits ?
 
PsychoVas

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Five days without service, several e-mails to support@888poker.com, and counting. All I got in return was four times a standard (copy/paste) "our apologies" and "your account and funds are safe" response.
How about a freaking solution?
Do you think that after five (numeric 5) days of no service it is too much to ask that you do your job and resolve the issue?
I thought "support" meant exactly that. Resolving issues and not just empathizing with disappointed customers...
 
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PsychoVas said:
Five days without service, several e-mails to support@888poker.com, and counting. All I got in return was four times a standard (copy/paste) "our apologies" and "your account and funds are safe" response.
How about a freaking solution?
Do you think that after five (numeric 5) days of no service it is too much to ask that you do your job and resolve the issue?
I thought "support" meant exactly that. Resolving issues and not just empathizing with disappointed customers...
Click to expand...
They believe the reason you can't login is due to the attacks that we have been having. A lot of players have been having those same problems during the past week.
If that is not the case then you need to do a reinstallation of the poker client.
If that still does not work then please send me an up to date assessment along with your poker user name and I will forward it to support in the morning.
Thanks!
 
PsychoVas

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888Rep said:
They believe the reason you can't login is due to the attacks that we have been having. A lot of players have been having those same problems during the past week.
If that is not the case then you need to do a reinstallation of the poker client.
If that still does not work then please send me an up to date assessment along with your poker user name and I will forward it to support in the morning.
Thanks!
Click to expand...
Thank you for your help.
Freshly installed :

88801


Here's the message I keep getting last five days:

88802

I tried one more time with anti-virus and firewall disabled, still the same.

Username is the same, PsychoVas.

Thanks again.
 
weezy1312

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thanks for the reply and have a nice day )
 
MatMackenz

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Does anybody know what we can do with all the extra bonus money we get from casino freeplay vouchers and be able to use the money playing poker.

More importantly, can I use the bonus money in the casino without risking my poker bankroll.. thanks.

The bonus appears as "HOT BONUS" under immediate bonuses. Thx :)
 
Peppinotom

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pokijh said:
worst support ever. Have sent emails throughout the week, without any reply..
Click to expand...

They owe me 2,50$ from a slot machine that stalled, and I never heard of them. Instead I was emailed a questionnaire how satisfied I was with the last customer Agent. I reclaimed, and it looks like even the managers don't read or read and don't think...
I'm still waiting for an answer on incident :
Question Reference # 180826-002744

Dear Rep, can you pls check if this is still running around, as the slotmachine The Big Lebowski was taken offline just after that incident.

THX
 
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weezy1312 said:
looser1312 thanks )
Click to expand...

Peppinotom said:
They owe me 2,50$ from a slot machine that stalled, and I never heard of them. Instead I was emailed a questionnaire how satisfied I was with the last customer Agent. I reclaimed, and it looks like even the managers don't read or read and don't think...
I'm still waiting for an answer on incident :
Question Reference # 180826-002744

Dear Rep, can you pls check if this is still running around, as the slotmachine The Big Lebowski was taken offline just after that incident.

THX
Click to expand...
Sent over for you guys!
 
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PsychoVas

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Hello. Thanks for your help. Today the client works!
 
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