Official 888 Poker Support Thread

[Suns of Beaches]

I can 100% understand his anger as well. But this rep has nothing to do with his situation, and behaving in such a way is going to get him nowhere. That's just not a way to get anyone to cooperate with you.

Yes I completely agree on that. This is out of question.

 

[nimaru62]

Hello! I have a problem with verification on 888. I provided them with an ID, a bank statement, but they said that the documents are not suitable. Before that, I was verified with these documents, and this was a re-verification when I wanted to withdraw money, I corresponded with them for a long time but to no avail. Then I closed the account, deciding that I made a mistake somewhere during registration. After some time, I created a new account but I still can not pass verification. I specially registered with these documents on pokerstars and ASR, but in 888 it does not work. Can you help me?

 

[pabetv]

username: pabetv

i need HELP suport 888poker !!!
I'm desperate, I don't know what else to do.

I wouldn't want to be exposing this here. I'm new here on the forum, in fact I'm new to poker in general. I made my 888poker account on September 23rd, through a recommendation from a professional poker friend I met at an event, he told me it would be a friendly platform to start with, with interesting freerolls, a cool field. I played a few freerolls without depositing any money. until I got excited and said, I'm going to deposit 20UDS with the WELCOME100 bonus.

When I deposited, I noticed that the bonus did not appear in my funds. I went to support to claim my bonuses.

I spoke to ELEONOR, record this name.
The conversation was going well until she told me that she hadn't entered the code, I felt very sad with myself for having probably gotten distracted, and I JOKED that it must have been because of my ADHD. (which I don't have a medical report on) in Brazil we joke about this, it's a way of saying that we are distracted.


ELEONOR then starts to ask me about my ''condition'' if it bothers me with gambling games, she asks if I want my account to be canceled indefinitely. sounding like an AI speaking.

I start to explain myself, and say no, I was just there for my 100% BONUS.

She continues, saying that my case would go to a higher level, due to my "CONDITION"

I start to get impatient, and say I don't want to lose my account.

it simply disappears for a few minutes. When he suddenly comes back, he sends a message apologizing, but I can't even READ IT PROPERLY.

when my ACCOUNT is simply CLOSED.
I go into a tailspin.
I try to log into my account and the message appears
''your account has been temporarily banned, please contact our support''

I HAD JUST DEPOSITED MY MONEY, IT WAS THE FIRST TIME I DEPOSITED MONEY INTO A POKER APP, OR ANY ONLINE GAME.

MY GOD, WHAT A HORRIBLE EXPERIENCE.

Now I'm out of contact, I can't log into my account to access support, I tried via the website, tried via email and NOTHING.

I would like help from someone more experienced, to at least RECOVER my money that I deposited on the platform.

Can anyone help me with this?

i need suport....

 

[888Rep]

i need suport....

I sent this over to be checked for you.

Regards

 

[888Rep]

Hello! I have a problem with verification on 888. I provided them with an ID, a bank statement, but they said that the documents are not suitable. Before that, I was verified with these documents, and this was a re-verification when I wanted to withdraw money, I corresponded with them for a long time but to no avail. Then I closed the account, deciding that I made a mistake somewhere during registration. After some time, I created a new account but I still can not pass verification. I specially registered with these documents on PokerStars and ASR, but in 888 it does not work. Can you help me?

I will need your poker user name?

 

[pabetv]

I sent this over to be checked for you.

Regards

wow thanks. Could you give me an answer, if there was one?

 

[john_entony]

Dear 888 Poker room administration, good afternoon! You have a new promotion: Ringmaster`s Riches freerolls. For some unknown reason I can not participate in them, although I have completed all the conditions. At first I thought it was a restriction because of the country, but other Ukrainians play in these freerolls without any problems. Can you open access to these freerolls for me? My nickname in 888 is “john_entony”. Thank you in advance!

 

[888Rep]

Dear 888 poker room administration, good afternoon! You have a new promotion: Ringmaster`s Riches freerolls. For some unknown reason I can not participate in them, although I have completed all the conditions. At first I thought it was a restriction because of the country, but other Ukrainians play in these freerolls without any problems. Can you open access to these freerolls for me? My nickname in 888 is “john_entony”. Thank you in advance!

Sent over for you.

Regards

 

[888Rep]

wow thanks. Could you give me an answer, if there was one?

They should mail you ok.

Regards

 

[pabetv]

They should mail you ok.

Regards

3 days and nothing....my tickets are going to disappear...very sad. I had prepared my entire grid.

 

[888Rep]

3 days and nothing....my tickets are going to disappear...very sad. I had prepared my entire grid.

I only sent this over yesterday.

Regards

 

[4give4live]

I've deleted several of your very rude posts. I will not allow invited guests on our forum to be treated this way. The 888rep here is not responsible for the sanctions placed on your country, you will not be abusive to them.

I'm sorry that you no longer have access to your funds, if they were actually your deposited funds. If this is bonus money you are talking about, as someone else already stated, that is not "your" money until you have met the clearing conditions. Obviously that cannot be done in your circumstance through no fault of your own, or of 888poker. They have to follow regulation and law. Being rude and insulting is not going to help you get what you want. Anymore rude outbursts from you and you will be banned from posting in this thread. You can appeal for help without being rude and insulting.

You can delete anything. These were not bonus funds, but transferred by people from the poker community, who after sanctions and the reduction of almost all withdrawal methods could not withdraw their funds. 888 makes them bonus after the transfer and as I already wrote, some of these bonus funds were withdrawn to me. I have long since given up hope of returning anything, as well as did not hope for adequate responses from people like 888, who take their clients for idiots. Or do you think ignoring letters is the highest degree of respect for the client?

 

[4give4live]

Let me explain again that PokerStars still allows players with blocked accounts to withdraw all their funds, including bonus funds. While 888 freezes them for a year, so that after this time, following their "rules", they can safely appropriate them. "Your money at the tables is not your money."

I have said everything. Good luck, health and peace to everyone.

 

[Highfish]

germany here. Can not play because there are problems with the german regulationsystem.
Anyone too?

 

[La reytor]

Every time I enter the sports betting section it tells me that the session has closed and it takes a long time and when it finally opens, it becomes slow. I would like to know if it's just me or if more people have reported the same problem as me, also the bonuses that are won in the daily sportfan tournament when you reach 90% to claim your prize it tells you that you have to bet, for example, $5, you bet $5 dollars and nothing, the system recognizes that bet and you stay for a long time with that 90% that does not add up in the end they give it to you but you have already bet too much and you have lost a large part of your capital.

 

[pabetv]

Let me explain again that PokerStars still allows players with blocked accounts to withdraw all their funds, including bonus funds. While 888 freezes them for a year, so that after this time, following their "rules", they can safely appropriate them. "Your money at the tables is not your money."

I have said everything. Good luck, health and peace to everyone.

I'm going through something similar, they blocked my account without my permission saying it was for my own good, because of my ''condition''. It turns out that I don't have any adverse conditions... I made a joke that we make in brazil... something like ''wow, how distracted I am, it must be my ADHD hahah''... minutes later my account closed by itself and I was blocked without warning.

 

[pabetv]

You can delete anything. These were not bonus funds, but transferred by people from the poker community, who after sanctions and the reduction of almost all withdrawal methods could not withdraw their funds. 888 makes them bonus after the transfer and as I already wrote, some of these bonus funds were withdrawn to me. I have long since given up hope of returning anything, as well as did not hope for adequate responses from people like 888, who take their clients for idiots. Or do you think ignoring letters is the highest degree of respect for the client?

and my money is stuck inside, it was my first deposit on a poker site in my life. 20 USD

 

[888Rep]

You can delete anything. These were not bonus funds, but transferred by people from the poker community, who after sanctions and the reduction of almost all withdrawal methods could not withdraw their funds. 888 makes them bonus after the transfer and as I already wrote, some of these bonus funds were withdrawn to me. I have long since given up hope of returning anything, as well as did not hope for adequate responses from people like 888, who take their clients for idiots. Or do you think ignoring letters is the highest degree of respect for the client?

Transferred funds are classed as bonuses which then have to be cleared by you.

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Regards

 

[888Rep]

and my money is stuck inside, it was my first deposit on a poker site in my life. 20 USD

This is currently being reviewed.

Regards

 

[4give4live]

Transferred funds are classed as bonuses which then have to be cleared by you.

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Regards

I understand that perfectly. But you don't understand that if you block the account, not allowing me to win them back, and your financial department does not transfer them to my cash account like the rest of the funds and some of the similar bonuses as promised in the official preliminary letter, and after a year they are written off from my account without any letters and ignoring my letters during this year, then this is called stealing. Or do you understand?

I have no complaints against you personally, please understand. My complaint is exclusively against your management. If I have offended you in any way, I apologize. But everyone who views this thread should understand what and who they are dealing with. That is why I am writing all this. Hoping that a thief will return what was stolen to you is rather stupid.

 

[888Rep]

I understand that perfectly. But you don't understand that if you block the account, not allowing me to win them back, and your financial department does not transfer them to my cash account like the rest of the funds and some of the similar bonuses as promised in the official preliminary letter, and after a year they are written off from my account without any letters and ignoring my letters during this year, then this is called stealing. Or do you understand?

I have no complaints against you personally, please understand. My complaint is exclusively against your management. If I have offended you in any way, I apologize. But everyone who views this thread should understand what and who they are dealing with. That is why I am writing all this. Hoping that a thief will return what was stolen to you is rather stupid.

You are offered bonuses with conditions that you generate the amount of rake that will clear them but if they are not cleared in a certain timeframe then they are forfeited.

Regards

 

[4give4live]

You are offered bonuses with conditions that you generate the amount of rake that will clear them but if they are not cleared in a certain timeframe then they are forfeited.

Regards

You don't even understand what you're writing about. These are bonuses not from the room, and no rake was required to wager them. These are real funds from people transferred to me via p2p transfer. They had to be placed in the game once, after which they became normal. I repeat - NO RAKE GENERATION WAS REQUIRED TO WIN BACK THESE "BONUSES". If these were bonuses given to me by the room, I wouldn't even send letters about withdrawing them. Not to stray from the essence of the topic. And the essence is, I repeat, that funds that essentially did not belong to the room were stolen.

Bonuses with the conditions of rake generation technically cannot be transferred by p2p transfer and bonuses with such conditions were issued only for a deposit. You do not know your own rules, dear sir.

Instead of trying to justify your management, it would be better to send them my complaint with a demand to give me an intelligible answer in a letter to my mailbox. And also to explain the reason for ignoring my letters. Don't throw dust in people's eyes.

 

[4give4live]

Better ask the respected representative of 888, were letters sent to players who were subject to blocking with a promise to CONVERT ALL BONUS FUNDS AND GOLD CHIPS into regular funds? I believe that I am not the only one who received such an official letter from 888. Will he be able to answer this question?

 

[Tammy]

Better ask the respected representative of 888, were letters sent to players who were subject to blocking with a promise to CONVERT ALL BONUS FUNDS AND GOLD CHIPS into regular funds? I believe that I am not the only one who received such an official letter from 888. Will he be able to answer this question?

Do you have a copy of this that you can share with the 888rep here? If you feel more comfortable sending to me in a private message, we can do it that way. I have no bearing on any support or decisions made by 888 as they are a separate entity, but I am happy to help you facilitate getting sensitive documents to the 888rep privately, if you wish.

 

[4give4live]

Do you have a copy of this that you can share with the 888rep here? If you feel more comfortable sending to me in a private message, we can do it that way. I have no bearing on any support or decisions made by 888 as they are a separate entity, but I am happy to help you facilitate getting sensitive documents to the 888rep privately, if you wish.

Hi Tammy, Let's do it this way, send them this question - did they promise to cash out all bonus funds and gold chips in the letter, and see their answer. And then I will answer your question. If you are really interested in it.

Why did I even write all this here if you have a connection with them?

Everything I wrote here is true, including the nuances of their policy of wagering "bonus" funds.