Official 888 Poker Support Thread

[888Rep]

Hello, 888Rep!

My withdraw (300 USD) is delayed. My account is fully verified and I have withdraw thousands of dollars in the past years, but now it has been more than a week.
I went to support in 888 poker client, no help at all. I went to 888Poker's sub on Reddit, no one said anything.

Transaction ID: 745074334297
Support ID: 813081714

Sent over for you.

Regards

 

[888Rep]

I have played in the last golden era freeroll.
This last month I have played in a lot of red carpet and silver screen freroll.

Today I have won 5 hand with KK pokcet card in snap 0.01 0.02 at show down

I went to support in 888 poker client.
Amanda only said that this promo is for invited.

I am invited as I have played in a lot of royal premiere event.


What is going on about this Amanda?

I have 11 red carpet freeroll. How can she say that im not invited to promo?
Golden Era is sunday.

View attachment 368348View attachment 368349

No poker user given so can't assist you.

Regards

 

[Rijckenborg]

No poker user given so can't assist you.

Regards

what you said?

 

[Iryna Stryzheuskaya]

Hello. I also have problems with withdrawing money, I'm waiting for a very long time. Could you help me? Nickname in the room- dzen8881

 

[puzzlefish]

what you said?

You need to provide your 888 account name for them to help you.

Mine is puzzlefish. I haven't received any help.

 

[888Rep]

You need to provide your 888 account name for them to help you.

Mine is puzzlefish. I haven't received any help.

Sent over.

 

[888Rep]

Hello. I also have problems with withdrawing money, I'm waiting for a very long time. Could you help me? Nickname in the room- dzen8881

Sent over.

 

[Rijckenborg]

No poker user given so can't assist you.

Regards

i can provide a email sent to me mid august about this promotion. So i am invited. Won way more that 5 hand with kk pocket.

username Rijckenborg

 

[888Rep]

You need to provide your 888 account name for them to help you.

Mine is puzzlefish. I haven't received any help.

FYI,

Looking at the player Challenge activity completion, there is no challenge with rule id 235990 completed, hence the player is not eligible for the Golden Era Freeroll ticket.
The challenge has been completed by other players successfully in the last 3 months of the campaign, hence the challenge is set correctly in the system.

 

[888Rep]

i can provide a email sent to me mid august about this promotion. So i am invited. Won way more that 5 hand with kk pocket.

username Rijckenborg

Sent it over for you.

Regards

 

[Rijckenborg]

Sent it over for you.

Regards

and they will answer me AFTER the end of the golden era freeroll, when promotion will be over.. hahahaha

 

[Rijckenborg]

Sent it over for you.

Regards

as i said , they get to me after promotion. They get to me 20 minute ago.
on top of that, they lie to me.
who can help me?
you can see list of expired ticket. Not any golden era ticket. Never i got it.
they lie to me Without any shame

 

[Rijckenborg]

As member of the best poker community, we deserve better support from ANY poker room rep. Including you @888Rep

 

[Rijckenborg]

888 support still laugh to me by giving me a ticket that i cannot use as no event exist that i can register and they dont say when such a event will occur.

 

[Rijckenborg]

888 support still laugh to me by giving me a ticket that i cannot use as no event exist that i can register and they dont say when such a event will occur.
View attachment 368641View attachment 368642

Ok look like that they added 25$ in my bankroll. I’m happy with that. Case close.

 

[888Rep]

Ok look like that they added 25$ in my bankroll. I’m happy with that. Case close.

NICE ONE,

 

[puzzlefish]

Ok look like that they added 25$ in my bankroll. I’m happy with that. Case close.

Hey would be nice if they added $25 to mine too. But I got nothing yet.

 

[puzzlefish]

FYI,

Looking at the player Challenge activity completion, there is no challenge with rule id 235990 completed, hence the player is not eligible for the Golden Era Freeroll ticket.
The challenge has been completed by other players successfully in the last 3 months of the campaign, hence the challenge is set correctly in the system.

Basically this means that some of your blackjack games are not triggering the rule id. I don't know what to tell you. I have screenshots of my wins that I sent to support twice now. Low stakes blackjack. Most efficient way to win with a Jack and I did so more than 5 times.

 

[puzzlefish]

FYI,

Looking at the player Challenge activity completion, there is no challenge with rule id 235990 completed, hence the player is not eligible for the Golden Era Freeroll ticket.
The challenge has been completed by other players successfully in the last 3 months of the campaign, hence the challenge is set correctly in the system.

Basically this means that some of your blackjack games are not triggering the rule id. I don't know what to tell you. I have screenshots of my wins that I sent to support twice now. Low stakes blackjack. Most efficient way to win with a Jack and I did so more than 5 times.

Here, just so everyone can see how your rule id isn't getting triggered. Screenshots are time and date stamped in their names. I played on August 18th. Does it look like I'm not winning with a Jack in these?

 

[888Rep]

F

Here, just so everyone can see how your rule id isn't getting triggered. Screenshots are time and date stamped in their names. I played on August 18th. Does it look like I'm not winning with a Jack in these?

Sent over again for rechecking.

Regards

 

[Suns of Beaches]

Ok look like that they added 25$ in my bankroll. I’m happy with that. Case close.

Real cash or a bonus? If its a bonus be aware of the conditions.

 

[888Rep]

Here, just so everyone can see how your rule id isn't getting triggered. Screenshots are time and date stamped in their names. I played on August 18th. Does it look like I'm not winning with a Jack in these?

FYI,

unfortunately, the promo has since concluded - but I have issued a GGW of a $5blast trt (worth more than the free roll as such) to help resolve.

Regards

 

[puzzlefish]

FYI,

unfortunately, the promo has since concluded - but I have issued a GGW of a $5blast trt (worth more than the free roll as such) to help resolve.

Regards

Thanks. Not quite the $25 that Rijckenborg got, but I played the Blast, spun a $15 game, and lost.

 

[Dimidrol2]

Faced with a difficult situation. The money was won from Cardschat forum playing on 888poker, As I understand it, refuses to withdraw it to me.
On July 28, I sent a withdrawal request, the result is still being processed. I contacted the online support service on August 12, they promised to notify me by mail and nothing came. The provider is currently blocking the online chat. The emails I wrote are not being answered.
Moreover, three positive withdrawals were subsequently transferred to all available withdrawal methods
We have received your withdrawal request for the total amount of 108.00 USD.
Your confirmation number is 736813760813.
888poker makes every effort to ensure that your withdrawal request is processed as quickly and efficiently as possible.
Please help me with the transfer of funds.
Support User ID: 808479128 Username: DimaPol_1

 

[888Rep]

Faced with a difficult situation. The money was won from Cardschat forum playing on 888poker, As I understand it, refuses to withdraw it to me.
On July 28, I sent a withdrawal request, the result is still being processed. I contacted the online support service on August 12, they promised to notify me by mail and nothing came. The provider is currently blocking the online chat. The emails I wrote are not being answered.
Moreover, three positive withdrawals were subsequently transferred to all available withdrawal methods
We have received your withdrawal request for the total amount of 108.00 USD.
Your confirmation number is 736813760813.
888poker makes every effort to ensure that your withdrawal request is processed as quickly and efficiently as possible.
Please help me with the transfer of funds.
Support User ID: 808479128 Username: DimaPol_1

I sent this over for you.

Regards