Official 888 Poker Support Thread

[Stringy]

Please give me your poker user name.

EStringy
I also sent you a message

 

[888Rep]

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[SpaceMage]

If I’m supposed to be able to get 3 red carpet freeroll ticket per day,
THEN WHY in my challenge tab I can onlyn see 0/1. AND NOT 0/3 ?
I know 888 support, they will answer me after this ongoing promo.
helloo what is going on? I need to complete 9 challenge to get silver screen ticket,
but you let me complete 1 challenge per day. 1 per day, 7 per week, but i need 9 per week to get silver screen ticket.
888 you have 9 days per week where you live?

Hi,

This seems not have been answered yet.

The single challenge is completed when you receive 3 red carpet freeroll tickets.

21 tickets per week.

Hope this helps.

 

[888Rep]

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[Captainine9]

Hello!
I have a burocracy issue with the site. It's been years that I don't have a fixed address. My reality is of different, but I have tried to send several documents to try and prove my residency, including notarized certificates used in judicial proceedings, my attourney actually helped me with those documents, but the site denied them all.
I don't have any perspective of having a water, energy or internet account on my name, as I usually don't stay long in a same place, but I sent every possible document to ID myself and to prove residency. I have some money on 888 Poker that I need to cash out, and I'm affraid they will freeze my account before I do it, considering it's been more than a year that I'm trying to verify it but they don't accept my LEGIT documents. I've sent emails to the support, but they could never help me.

 

[888Rep]

Hello!
I have a burocracy issue with the site. It's been years that I don't have a fixed address. My reality is of different, but I have tried to send several documents to try and prove my residency, including notarized certificates used in judicial proceedings, my attourney actually helped me with those documents, but the site denied them all.
I don't have any perspective of having a water, energy or internet account on my name, as I usually don't stay long in a same place, but I sent every possible document to ID myself and to prove residency. I have some money on 888 Poker that I need to cash out, and I'm affraid they will freeze my account before I do it, considering it's been more than a year that I'm trying to verify it but they don't accept my LEGIT documents. I've sent emails to the support, but they could never help me.

Poker user name please?

 

[IPlayToWin]

Hello!
I have a burocracy issue with the site. It's been years that I don't have a fixed address. My reality is of different, but I have tried to send several documents to try and prove my residency, including notarized certificates used in judicial proceedings, my attourney actually helped me with those documents, but the site denied them all.
I don't have any perspective of having a water, energy or internet account on my name, as I usually don't stay long in a same place, but I sent every possible document to ID myself and to prove residency. I have some money on 888 Poker that I need to cash out, and I'm affraid they will freeze my account before I do it, considering it's been more than a year that I'm trying to verify it but they don't accept my LEGIT documents. I've sent emails to the support, but they could never help me.

Hi
Same problem here, I didn't have a water, energy or internet account on my name.
I have passport,ID, Driver Lincese.

Poker user name please?

My username: IPlayToWin

 

[Youvraj365]

how do i proceed to change my address on my Account under personal details section?

in the contact information section, there is a sign to edit the address but am unable to do so. the address must be change from Rungoo Street to Chemin Filao Roche Noires.

my username is: Youvraj365

i need to change that address so that i can send my utility bill.

 

[Captainine9]

Poker user name please?

Sorry, same as here: Captainine9
Thank you very much.

 

[888Rep]

how do i proceed to change my address on my Account under personal details section?

in the contact information section, there is a sign to edit the address but am unable to do so. the address must be change from Rungoo Street to Chemin Filao Roche Noires.

my username is: Youvraj365

i need to change that address so that i can send my utility bill.

Sent over for you.

Regards

 

[888Rep]

Sorry, same as here: Captainine9
Thank you very much.

FYI,

At no time have any notarized docs been received.
Also the only thing showing his residences is a hand written letter with no stamps etc.
Im sorry nothing can be accepted and need a utility bill like internet / mobile?
thks

 

[Youvraj365]

Sent over for you.

Regards

thanks a lot for that help
i have a question if i send my utility bill in jpeg form will it be accepted?

 

[juliannorei]

I have a problem with 888, I can't verify the account, my proof of address is not accepted.

I've tried several times and nothing

 

[888Rep]

I have a problem with 888, I can't verify the account, my proof of address is not accepted.

I've tried several times and nothing

Sorry as you have not supplied your poker user name there is nothing that can be done.

Regards

 

[888Rep]

thanks a lot for that help
i have a question if i send my utility bill in jpeg form will it be accepted?

Try it and see.

Regards

 

[Poker Orifice]

Sorry as you have not supplied your poker user name there is nothing that can be done.

Regards

the flag under his account shows USA

 

[Poker Orifice]

Unable to login to the client today (yesterday was no problem)
I'll try again later this evening.

 

[juliannorei]

Desculpe, mas você não forneceu seu nome de usuário de pôquer, não há nada que possa ser feito.

Cumprimentos

Juliano1213

 

[Stringy]

finally got my account back, thanks

 

[888Rep]

I have a problem with 888, I can't verify the account, my proof of address is not accepted.

I've tried several times and nothing

Sent over for you.

Regards

 

[888Rep]

finally got my account back, thanks

Good to hear.

Regards

 

[888Rep]

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[Poker Orifice]

Hello @888poker
I went to send a money transfer to my friend today (he is actually a member of the 888 Stream Team on Twitch) but the option was no longer showing. (I actually just transferred $140.00 to him on June 11 so I was surprised when I wasn't able to do so today)

I see there is a 'BONUS' on my account now and I'm assuming this is why I wasn't able to transfer $$ to him today?

I placed some SportsBets on 888poker recently (which I often do from time to time, betting small amounts on some of the UFC fights). I noticed it gave me a ticket to a $500 Sports Freeroll on the site. I decided to play in the freeroll while playing other games that day (why not? maybe I'll win some 'money' as is advertised on that tournament lobby in the listed prizepool). But to my great disappointment I discover, I didn't win anything in that SportsFreeroll except a new headache. I don't want to have another 'BONUS' on my account and 100% I would NEVER have played in that Poker Freeroll had I had any notion that if you 'win'(?) some prize money, you actually don't win any prize money at all, instead you obtain a 'BONUS' to bet further on SPorts... but one which cannot even be cleared unless you use all of your own bankroll first and then & only then will it begin to clear the 'bonus'. As we both know, this is terrible and having had experience this in the past, it is obvious that I would NEVER choose to acquire another 'bonus'.

Can you PLEASE remove the bonus from my account? (I promise to NEVER play in ANY freeroll on the 888Poker site ever again.... not a 'Twitch' one, not a 'Cardschat' one and certainly not a 'Sports one' where I thought I was winning a few dollars to my account.

Thanks for your help!
My 888 sn is the same as the one here on Cardschat PokerOrifice

 

[888Rep]

Hello @888poker
I went to send a money transfer to my friend today (he is actually a member of the 888 Stream Team on Twitch) but the option was no longer showing. (I actually just transferred $140.00 to him on June 11 so I was surprised when I wasn't able to do so today)

I see there is a 'BONUS' on my account now and I'm assuming this is why I wasn't able to transfer $$ to him today?

I placed some SportsBets on 888poker recently (which I often do from time to time, betting small amounts on some of the UFC fights). I noticed it gave me a ticket to a $500 Sports Freeroll on the site. I decided to play in the freeroll while playing other games that day (why not? maybe I'll win some 'money' as is advertised on that tournament lobby in the listed prizepool). But to my great disappointment I discover, I didn't win anything in that SportsFreeroll except a new headache. I don't want to have another 'BONUS' on my account and 100% I would NEVER have played in that Poker Freeroll had I had any notion that if you 'win'(?) some prize money, you actually don't win any prize money at all, instead you obtain a 'BONUS' to bet further on SPorts... but one which cannot even be cleared unless you use all of your own bankroll first and then & only then will it begin to clear the 'bonus'. As we both know, this is terrible and having had experience this in the past, it is obvious that I would NEVER choose to acquire another 'bonus'.

Can you PLEASE remove the bonus from my account? (I promise to NEVER play in ANY freeroll on the 888Poker site ever again.... not a 'Twitch' one, not a 'Cardschat' one and certainly not a 'Sports one' where I thought I was winning a few dollars to my account.

Thanks for your help!
My 888 sn is the same as the one here on Cardschat PokerOrifice

Sent this over for you.

Regards

 

[Poker Orifice]

Sent this over for you.

Regards

Thank you! It looks like they've removed the 'Bonus' for me
This has helped to eliminate some stress for me & I do appreciate your help. Thanks again.