Official 888 Poker Support Thread

[888Rep]

What you all think of the new mobile update?
I am glad them throwables are gone

On the down side I did prefer playing with the phone side ways.
Maybe I'll get used to it

I preferred the landscape orientation by far, and am disappointed by that most.

Also I noticed when I went to pre-fold a hand, it suddenly was my turn and I ended up calling, because the fold button is suddenly the call button when it is your turn.

This is just bad implementation with little thought put into actual play-ability vs having fancier graphics and animation.

Now it seems to lag more because of the graphics, leaving less time for deciding , and I really hate the constant beeping the whole time it is your turn, instead of the later warning beeps.

Thanks for your feedback which I have sent over to the team.

Thanks

 

[Suns of Beaches]

Thanks for your feedback which I have sent over to the team.

Thanks

yeah the constant beeping is really awfull. give us an option to choose what sounds we want. it would be also nice to turn off avatars.

other than that the App is great.

 

[Uranus]

Is the 888 new software working at all?

It gives me the same message for days (screenshot):

https://i.postimg.cc/pLmWS2MY/Untitled.jpg

 

[888Rep]

Is the 888 new software working at all?

It gives me the same message for days (screenshot):

https://i.postimg.cc/pLmWS2MY/Untitled.jpg

Yes it's working fine.
Try and reinstall and see if that works for you.

Thanks

 

[Uranus]

Yes it's working fine.
Try and reinstall and see if that works for you.

Thanks

Thank you.

I did, but quite the same problem.

Screenshot:

https://i.postimg.cc/QdqCLj6F/Untitled.jpg

And then, the little window dissapeares, and then the same message like in the first screenshot.

 

[888Rep]

Thank you.

I did, but quite the same problem.

Screenshot:

https://i.postimg.cc/QdqCLj6F/Untitled.jpg

And then, the little window dissapeares, and then the same message like in the first screenshot.

Please mail support@888poker.com and they will ask the tech guys to advise you.

Thanks

 

[Uncloggie]

I found another problem today with the new mobile app, no late registrations for tournaments !

 

[888Rep]

I found another problem today with the new mobile app, no late registrations for tournaments !

Regarding the no late registration on the mobile app – We are not aware of such a problem, and it seems to be working fine for us.
Can you ask the player to send a screenshot?


Regards

 

[Uncloggie]

Regarding the no late registration on the mobile app – We are not aware of such a problem, and it seems to be working fine for us.
Can you ask the player to send a screenshot?


Regards

It happened only once, sunday or Monday a.m. , today it seemed fine. Strange.

 

[pothead2012]

I´ve gotten an e-mail from you guys telling me there would be 20 euros waiting for me when i try out your new 888poker.de software but when i downloaded and logged in with my details there was nothing waiting......my screen-name on 888 is pothead2012

 

[888Rep]

I´ve gotten an e-mail from you guys telling me there would be 20 euros waiting for me when i try out your new 888poker.de software but when i downloaded and logged in with my details there was nothing waiting......my screen-name on 888 is pothead2012

Sent over to support for you.

Thanks

 

[zwbb]

Good afternoon. Due to the 888 CACHE software update, games freeze when landing at the tables and cannot be opened. Is this temporary? Will this be fixed?

 

[888Rep]

Good afternoon. Due to the 888 CACHE software update, games freeze when landing at the tables and cannot be opened. Is this temporary? Will this be fixed?

Please mail support@888poker.com giving them the details and they will advise you.

Thanks

 

[wlad20082009]

Hello 888Rep . Help please. The new lobby covers the entire screen ! I couldn't reduce it on my own . What should I do ? Sincerely, vlad .

 

[zwbb]

Please mail support@888poker.com giving them the details and they will advise you.

Thanks

Thanks, I think they will fix this in the coming days. Good luck to you!

 

[igrok8503]

1) Why did they remove SNG 36 max, SNG 10 ¢, and why can't the won tickets in Step satellites play in SNG?
2) Why doesn't the 888poker.com website open on https://corporate.888.com/888-business-units/888poker and www.888.com. He doesn't even respond.
3) Why are there so many errors in new clients, in mobile and in computers?
You don't need to send me to support. It's useless.

 

[bapfel]

888 poker for Germans

For Germans they have the new website: https://poker.888wetten.de

The new software is pretty working on Windows and IOS,

but the "Free Spin" doesn`t work anymore - will it be "rebuild"?

 

[888Rep]

Hello 888Rep . Help please. The new lobby covers the entire screen ! I couldn't reduce it on my own . What should I do ? Sincerely, vlad .

Have you tried changing display settongs.......Right click empty screen and click on display to find it.

Regards

 

[888Rep]

For Germans they have the new website: https://poker.888wetten.de

The new software is pretty working on Windows and IOS,

but the "Free Spin" doesn`t work anymore - will it be "rebuild"?

I will ask for you.

Thanks

 

[wlad20082009]

I will ask for you.

Thanks

Unfortunately I already did this - it gets smaller but so does all the other lobbies and the browser ! The button for expanding or narrowing in the lobby doesn't work ! It's inactive !

 

[888Rep]

1) Why did they remove SNG 36 max, SNG 10 ¢, and why can't the won tickets in Step satellites play in SNG?
2) Why doesn't the 888poker.com website open on https://corporate.888.com/888-business-units/888poker and www.888.com. He doesn't even respond.
3) Why are there so many errors in new clients, in mobile and in computers?
You don't need to send me to support. It's useless.

Sent your feedback over for you.

Thanks

 

[888Rep]

Unfortunately I already did this - it gets smaller but so does all the other lobbies and the browser ! The button for expanding or narrowing in the lobby doesn't work ! It's inactive !

Maybe you are at capacity for your device as not sure what you are using.

Thanks

 

[wlad20082009]

Maybe you are at capacity for your device as not sure what you are using.

Thanks

 

[Uncloggie]

I was playing 0.40$ SNG 10 max turbo STT on desktop just now, and switched over to the mobile version on my phone (to go throw a pizza in the oven) , only to realize I can't play it on the mobile app, losing blinds. That's pretty cheesy in my book. Why aren't all the games playable on the mobile ?

 

[igrok8503]

Sent your feedback over for you.

Thanks

igrok8503 - my login.

I just wrote you a letter about the inability to register with the available tickets. Screenshots are attached in the letter.
He also indicated his Support ID and the version of the client on the computer.