Official 888 Poker Support Thread

[zategnenc]

Yep. Total waste of time. I will never put anymore money into 888

The rake is horrendous on the micro stakes as well compared to pokerstars

thanks for making it a bit clearer......but yes......its really strange rule lol

 

[divanaget]

Dear 888Rep
Are you from 888poker’s team?

Again about Galaxy of freerolls.

Today I place bit $5 in Sport bet and immediately receive tickets, this is good.
But yesterday, the day before yesterday, the day before that I have played tournaments with buy-ins totally $3 or more ( 3*$0.5 + $1.5=$3 or 2*$0.5 + $2.2=$.3.2) and no tickets. What is wrong?
I think that when 1 buy-in is more than $3, the program automatically sent tickets, if buy-ins are less than $3 but totally are more $3, they have to calculate manually and send tickets. Is this correct?
And what to do?
Thanks.

 

[888Rep]

Dear 888Rep
Are you from 888poker’s team?

Again about Galaxy of Freerolls.

Today I place bit $5 in Sport bet and immediately receive tickets, this is good.
But yesterday, the day before yesterday, the day before that I have played tournaments with buy-ins totally $3 or more ( 3*$0.5 + $1.5=$3 or 2*$0.5 + $2.2=$.3.2) and no tickets. What is wrong?
I think that when 1 buy-in is more than $3, the program automatically sent tickets, if buy-ins are less than $3 but totally are more $3, they have to calculate manually and send tickets. Is this correct?
And what to do?
Thanks.

Please send this over to support@888poker.com and they will be able to check your game history and advise you.

Thanks

 

[najjah166]

today I can't open 888, an error message comes up constantly when I want to connect I try again several times but nothing to do what happens to your software?

 

[divanaget]

Please send this over to support@888poker.com and they will be able to check your game history and advise you.

Thanks

I have already sent them, but I not expect fast reply from support.
When I send mail to other room’s support, they answers within hours, but their Rep in this forum not answers at all. In 888poker case all the way around - support answer after some days and give formal answer, but you ( 888 Rep ) answer fast and promptly. Thank you for that.

 

[DelBoy17]

Hi, I'm hoping someone here can help.

My username on 888Poker is: DelBoy17

My withdrawal from 14 days is still showing as pending. I've tried emailing customer services 6 times and had no reply, Also tried calling the number but it just goes straight to a recorded message. Also escalated it to the manager & messaged on Twitter.

Please can someone process it?

Thanks,

Hi,

I'm still waiting for this withdrawal from 5 weeks ago.

I was assured multiple times that it had been sent but that I had to wait 10 working days from the 13th May. I emailed two seperate departments of your customer service team on the 28th May & still have had no reply.

This is getting pretty exhausting!

Please can you help. Thanks,

 

[888Rep]

Hi,

I'm still waiting for this withdrawal from 5 weeks ago.

I was assured multiple times that it had been sent but that I had to wait 10 working days from the 13th May. I emailed two seperate departments of your customer service team on the 28th May & still have had no reply.

This is getting pretty exhausting!

Please can you help. Thanks,

I have sent a reminder over to support for you.

Regards

 

[Salamoto]

I just reinstall 888!

Cuz there is written as 88$ for registration! But I couldnt reach that bonus
At the end I realized that this promo doesnt work for my country! Sad!

 

[kacca]

Hi, such a shoutout, I have an account in my name, I created it in 2019, made a deposit, played without any bonuses. I saw that they give a bonus of $ 88 for registration and offered to play sistra, she went through registration and submitted all the documents well, they showed her the bonus. Denied a bonus, reason 2 account, she submitted documents all accepted. 2 reason - 1 bonus per family - we gave the answer that we have no bonuses. They checked once more and said - for sure, you can get a bonus expect those. They will refuse her and now the reason is that it’s not a problem to do registers on the same IP, you can play on one and registers not on one wai-fi, how is it? This process lasted a month, in the end she deleted the account because they were looking for any reason not to give a bonus. Although the registration of the first account was 2019, I did it, and my sister made the registration 4 months of this year and applied for a bonus, everything was done correctly!

 

[888Rep]

Hi, such a shoutout, I have an account in my name, I created it in 2019, made a deposit, played without any bonuses. I saw that they give a bonus of $ 88 for registration and offered to play sistra, she went through registration and submitted all the documents well, they showed her the bonus. Denied a bonus, reason 2 account, she submitted documents all accepted. 2 reason - 1 bonus per family - we gave the answer that we have no bonuses. They checked once more and said - for sure, you can get a bonus expect those. They will refuse her and now the reason is that it’s not a problem to do registers on the same IP, you can play on one and registers not on one wai-fi, how is it? This process lasted a month, in the end she deleted the account because they were looking for any reason not to give a bonus. Although the registration of the first account was 2019, I did it, and my sister made the registration 4 months of this year and applied for a bonus, everything was done correctly!

You need to take this up with support as there is nothing I can do regarding their decisions.

Regards

 

[77ecos]

my username is 77ecos, the challenge of the day was done yesterday with AJ and today with 89 but I received nothing

 

[888Rep]

my username is 77ecos, the challenge of the day was done yesterday with AJ and today with 89 but I received nothing

Did you do it at the correct wagering requirements. If so then contact support@888poker.com and they will check your account and advise you.

Regards

https://www.888poker.com/poker-promotions/hand-of-the-day/

 

[DenGybka]

I am watching 888, and I hope that soon I can also play and win 888. I would also like to have more such events. This dilutes the game and more and more interest in playing.

 

[fernandovr]

Good afternoon, I would like to know if the 888poker website has any problems, my internet is normal and the site has been giving a connection error since yesterday.

 

[DizzyDeb717]

Hello.
I earned my Super Saturn Freeroll ticket weeks ago.
Today when I clicked on that ticket to check the start time, a bunch of Day 1 tickets were listed.
It made me think that I had to qualify for day 2.. so I registered in a Day 1 tournament :/
Now when I go in my tickets, I have NO tickets for the tournament.
I want my ticket back. I'm still in the day 2 game.
What is going on here?
I have emailed support, but there's no way they are going to fix this issue for me in time..

 

[888Rep]

Good afternoon, I would like to know if the 888poker website has any problems, my internet is normal and the site has been giving a connection error since yesterday.

Everything is working fine.

Regards

 

[888Rep]

Hello.
I earned my Super Saturn Freeroll ticket weeks ago.
Today when I clicked on that ticket to check the start time, a bunch of Day 1 tickets were listed.
It made me think that I had to qualify for day 2.. so I registered in a Day 1 tournament :/
Now when I go in my tickets, I have NO tickets for the tournament.
I want my ticket back. I'm still in the day 2 game.
What is going on here?
I have emailed support, but there's no way they are going to fix this issue for me in time..

Sent this over for you.

Regards

 

[DizzyDeb717]

Thank you. I qualified with the ticket I used, but it looks like my starting chips would be different with my original ticket..

Sent this over for you.

Regards

 

[ritz_avalanche]

is the 888 freeroll club event cancelled for today ?

 

[nativehero2015]

is there really free $88 there just for signing up,,,,, i prettty much know nothing is freee

 

[888Rep]

is there really free $88 there just for signing up,,,,, i prettty much know nothing is freee

https://888-external-en.custhelp.co...3Y0dBZ0lrTURvMlprYjQlN0VlVGxwREZVZ3clMjElMjE=

 

[DizzyDeb717]

This is what they sent me, even though I told them that I had already earned the ticket by doing 14 missions, and what happened with the ticket :s It's like they don't even read past the subject line of your emails


Debra, this serves as a follow-up to your query regarding your 'Super Saturn' Freeroll ticket.

Please note as per terms of this offer you are required to complete 14 or more missions throughout the entire promotion to get a ticket to the $100,000 Super Saturn Freeroll!

Please see below how you can acquire the different tickets:

* Complete 1 mission to get 2 freeroll tickets to the daily $2,000 Venus Freeroll. Get up to 2 freeroll tickets every day!

* Complete 2 or more missions in one week (Mon-Sun) to get a ticket to our weekly $10,000 Neptune Freeroll!

* Complete 14 or more missions throughout the entire promotion to get a ticket to the $100,000 Super Saturn Freeroll!

Terms and Conditions: https://www.888poker.com/terms/galaxy-of-freerolls/

Sent this over for you.

Regards

 

[888Rep]

This is what they sent me, even though I told them that I had already earned the ticket by doing 14 missions, and what happened with the ticket :s It's like they don't even read past the subject line of your emails


Debra, this serves as a follow-up to your query regarding your 'Super Saturn' Freeroll ticket.

Please note as per terms of this offer you are required to complete 14 or more missions throughout the entire promotion to get a ticket to the $100,000 Super Saturn Freeroll!

Please see below how you can acquire the different tickets:

* Complete 1 mission to get 2 freeroll tickets to the daily $2,000 Venus Freeroll. Get up to 2 freeroll tickets every day!

* Complete 2 or more missions in one week (Mon-Sun) to get a ticket to our weekly $10,000 Neptune Freeroll!

* Complete 14 or more missions throughout the entire promotion to get a ticket to the $100,000 Super Saturn Freeroll!

Terms and Conditions: https://www.888poker.com/terms/galaxy-of-freerolls/

Just reply to the email and explain exactly what happened that the ticket that you spent 14 days collecting has vanished because you entered one of those freerolls and ask them surely that was not supposed to happen or was it.
Regards

 

[Yanko57]

I sent this over to support for you.

Thanks

They did nothing as it seems. Look at this for today's tournament (Canadian Freeroll 300$)

 

[veltins]

Where are my venus freerolls tickets ? I had 11 tickets last night , this morning now when I checked all my venus tickets are gone? I didn't make any withdrawals , please fix it asap. thanks

Id- fluoretten