Official 888 Poker Support Thread

8

888Rep

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hi hi 888 people
for a few weeks now is impossible login to 888 poker, stay connected
so so disappointing & frustrating
i live in bc canada
if message again "oops, something went wrong please try again later"
i goin scream... really really loud

i no alone this issue
is it really impossible for the brilliant minds at 888 to sort out this fiasco - after weeks?
are the 888 technicians that incompetent?

i fed-up this terrible 888 website/programming, it impossible play at 888
many other good places to play poker where you can get on the site, sorrie i done with 888 worst of any poker site i deal with

however problem is... you have significant my monies on account
i wish my monies returned NOW - please
my name in 888 is "kcorbee"

please no say - contact 888 support... i have again & again ... never get any reply
so you 888 rep,
help me please recover my money
you have my money, the incompetence denies my ability access it
(sorry i very upset of all this)

PS.... Cardschat leaders
.... you rate poker sites.... please consider the fiasco 888 is to many members, & total lack of any customer support other than this thread... if you want my rating for 888 - it negative stars
maybe just western canada players get messed around? maybe cardschat members need be warned of this place
I have sent this over.
Have you tried to login via your browser?
https://www.888poker.com/desktop/no-download/
 
8

888Rep

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I've tried everything. deleted every trace of 888. even went into registry files and removed everything.

reinstalled it. same damn issue. I am in contact with live support. Have sent on spec details but waiting to hear back
Yes I keep sending over your issues for you.
Have you tried the no download version?
Maybe it will help.
https://www.888poker.com/desktop/no-download/
 
8

888Rep

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Thanks, I am able to login this way but it shows I have $0 under my account which is not true.
Strange as I just checked it out and everything seems to be working allright.
Try logging out and back again.
 
shanest

shanest

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888rep I respect this is not an easy task for you as so many have issues.

I would just like some transparency. As you can see from this thread and looking at mentions on twitter this is an issue affecting a lot of players.

This is clearly not an issue on the players end. Could you please provide us with some information on what the issue is.
And if there is a long term fix in mind.
As for me and many others we are at our wits end with being unable to log into the client.

Thanks,

Shane
 
RagNar87

RagNar87

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hello 888 , i have a simple question why is romanians no teligible anymore for cardschat 100 weekly?
 
W

waynaldo009

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I have sent your issues over again but have you tried our instant play no download browser version which can be found on the home page.
888poker.com. https://www.888poker.com/desktop/no-download/
It may help.

Strange as I just checked it out and everything seems to be working allright.
Try logging out and back again.

Thanks, I am able to login this way but it shows I have $0 under my account which is not true.



I logged off and logged back in and still have $0. Thanks
 
8

888Rep

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888rep I respect this is not an easy task for you as so many have issues.

I would just like some transparency. As you can see from this thread and looking at mentions on twitter this is an issue affecting a lot of players.

This is clearly not an issue on the players end. Could you please provide us with some information on what the issue is.
And if there is a long term fix in mind.
As for me and many others we are at our wits end with being unable to log into the client.

Thanks,

Shane

yes im playing on that for now. but i prefer the client as i don't have access to my notes and its difficult to multitable
Hey I fully understand all of your frustrations but all I can do is keep sending them over.
Now that you have an email link for them please just keep replying to it as they are the people who can do something about it. Also explain that you are only playing on the browser as a temporary measure as all that they will say is that you are able to login so no problem.
Regards.
 
shanest

shanest

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I was able to get into the client after trying for 3 hours.

For me it's a server issue. In which case they need to come out and say that and how they are working on a fix.

Perhaps limit the number of private games for individuals for one over a certain time period

Im in
 
Bobbybones1950

Bobbybones1950

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Pls tell why US not allowed to play on this site. Thankyou
 
99TERRANCE99

99TERRANCE99

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What is being done the fix the issues going on ? Final table 5 left in second it logs me out abruptly ,takes ten minutes to get back in to see myself all in and getting 4th ...kinda insane the decisions were not mine after navigating that far isn’t it ? Simultaniously on ft 7 left of casino freeroll to have that taken away from me 5 plus hours in finishing 6th but again i want the decisions not blinding out ..so seriously what is being done ?
 
99TERRANCE99

99TERRANCE99

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hi hi 888 people
for a few weeks now is impossible login to 888 poker, stay connected
so so disappointing & frustrating
i live in bc canada
if message again "oops, something went wrong please try again later"
i goin scream... really really loud

i no alone this issue
is it really impossible for the brilliant minds at 888 to sort out this fiasco - after weeks?
are the 888 technicians that incompetent?

i fed-up this terrible 888 website/programming, it impossible play at 888
many other good places to play poker where you can get on the site, sorrie i done with 888 worst of any poker site i deal with

however problem is... you have significant my monies on account
i wish my monies returned NOW - please
my name in 888 is "kcorbee"

please no say - contact 888 support... i have again & again ... never get any reply
so you 888 rep,
help me please recover my money
you have my money, the incompetence denies my ability access it
(sorry i very upset of all this)

PS.... Cardschat leaders
.... you rate poker sites.... please consider the fiasco 888 is to many members, & total lack of any customer support other than this thread... if you want my rating for 888 - it negative stars
maybe just western canada players get messed around? maybe cardschat members need be warned of this place?
fellow canadian and its being going on steady nearing 3 months ,3 weeks seems like a dream at this point ,iknow your frustrations it has me almost at the insane level with the money it has cost me
 
veltins

veltins

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Have you guys tried to login via your browser?

https://www.888poker.com/desktop/no-download/

It does not work properly , it keeps on loading . Why you cant fix your App? 888 is a mega brand and cant even fix its app from this login problems? Just get a new team of tech ppl to run your site, your current one definitely not good enough as this problem is there now for long time.
 
J

Jd179

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signed upto 888 using the cc1000 promo code

Hi so I signed upto 888 using promo code 888 however I have no idea how to earn or unlock the bonus money I should have for depositing on the sign, also I have gotten two tickets to a $1000 free roll I don’t see the tickets on my account
 
8

888Rep

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You guys should check your "Challenges tab" then "Rewards" to see if your bonus is there.

REgards
 
N

noremorse

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Hello ,
i wanted to see how i run in blasts on 888 but Holdem Manager support said 88 does not allow HM on blasts ... that right there was a big question mark.then i said ..ok i wil make an excel to see how i`m running .
First i was interested in those blasts that are finished after the first 6 minutes (when everybody is allin) so i`ve decided to split then in 3 categories .1 i was big ( i had more than 1000 chips over my opponent ) , 2 equal chips( diff < 1000 chips) and 3 i was small ( i had less with 1000 chips then my opponent) .

in the last 2 months this is how it looked like . at 5 $ buy-in ...lower is just a joke with 2 minutes gameplay :) don`t get it why 888 is so far away from competition with their blasts ? only recently they decided to give up the 4 players format which was a terrible joke.but kept the 6 minutes format ...why would you ask ? :) let`s see.

1. 184 Win 124 Lost. had over 65 % chips
2. 198 win 273 Lost . both had around 50 %
3. 74 win 173 Lost . had under 35 %

the month before it looked the same way ( at point 2 for ex -- 110 -141 ) .

i have theese statistics detailed by day ..even with flips before the 6 minutes ... and with prize pools .
for ex in the last 560 games it was 51.32 % 2x (10$)
41.09 % 3x (15 $ )
6.17 % 5x (25 $ )
1.41 % 10x (50 $)
they don`t show theese probabilities on their website -- that right there another red flag .
the average prize pool is 13.65 $ so only from point 2 -- 75 diff -- around 40 i should have won -- around 500$ only from this part.
i`m telling you ..i started making theese stats in january without a plan to make them public so i trust that i did them accurately but is this normal ? every month is the same ..hardly a day where i am in front ... like 1 in 40 .

when you withdraw more then you deposit ... things will never be the same :) got it.but should be there some kind of auditing (for real) not paid by them also who can protect us ?you can get really sick in your head with kind of unfair treatement and no one seems to care.like if we are poker players we are not humans with equal rights :)

can anyone explain this ?
 
O

Oladocura

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I have sent your issues over again but have you tried our instant play no download browser version which can be found on the home page.
888poker.com. https://www.888poker.com/desktop/no-download/
It may help.
I can get in via my browser, and can log in, so I can at least play, but it takes forever to seat me at a table for some reason. I always lose playing the first 2 or 3 hands. A message comes up that says that my computer is not allowing popups, so I can't play on the site. Initially I went into my settings and cleared the popup blocker, but went I went back to 888 I still get the same message. Eventually I can play, but it's frustrating when you can't just log in and play. I also can't access everything that the regular site has. I have only recently started playing more and am trying 3 different sites, but because of the login issues with you site, I will not be depositing any larger amounts of money, until it gets cleared up. I have no problem with the other sites logging in and playing. I even tried downloading your site on my iphone and I can get in some of the time, but not all of the time, but I don't like playing on a small screen. If your IT guys cannot fix this issue, maybe you should get new IT techs.
 
8

8prince

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Hi, 888rep

My account was temporarily disabled a while ago.
I don't know why, maybe because I used VPN connection...
I sent Email to support about this issue, but haven't heard anything from them for more than a week.
Is there anything you can help?
 
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