Official 888 Poker Support Thread

[DizzyDeb717]

After repeatedly re-installing poker 888, lag, and disconnections all week.. and just general crap, I'm about finished with 888. This has been the only place I play real $ online for years now, and I hate to let it go, but the problems never stop anymore, and it just isn't worth my time.
Tonight I got home after a 12 hour shift, and wanted to play a quick sng.. and I've wasted another hour for nothing. NOTHING happens when I try to open it.
I guess that's that. I have no expectations of getting my money or all my bonus points based on what I've seen lately.
Very disappointed.. gonna miss it.

 

[German629]

Hello 888Rep! I wanted ask You: what the innovations and sentences
can be expected from 888 poker room in the New Year? If You, of course,
may share this now! Regards, German!

 

[888Rep]

After repeatedly re-installing poker 888, lag, and disconnections all week.. and just general crap, I'm about finished with 888. This has been the only place I play real $ online for years now, and I hate to let it go, but the problems never stop anymore, and it just isn't worth my time.
Tonight I got home after a 12 hour shift, and wanted to play a quick sng.. and I've wasted another hour for nothing. NOTHING happens when I try to open it.
I guess that's that. I have no expectations of getting my money or all my bonus points based on what I've seen lately.
Very disappointed.. gonna miss it.

I'm not sure what you are playing on but the client has been working fine and we have had no complaints of the same nature that you are having issues with!!
If you mail support@888poker.com they can maybe ask our tech department to assist you!!

Thanks

 

[888Rep]

Hello 888Rep! I wanted ask You: what the innovations and sentences
can be expected from 888 poker room in the New Year? If You, of course,
may share this now! Regards, German!

I'm sorry but I am not privy to that information as they usually save that as a surprise!!

Thanks!

 

[pac818man]

promised credit for inconvenience

Hi 888 rep,

I was promised a credit in an email dated dec. 5, when should i expect it to be added to my account ?

thank you much!

 

[German629]

I'm sorry but I am not privy to that information as they usually save that as a surprise!!

Thanks!

Hi 888Rep! Thank You very much for quick reply! OK, I'm understood the all!
Good, we will wait the surprises... Main, that they were pleasant!

 

[888Rep]

Hi 888 rep,

I was promised a credit in an email dated dec. 5, when should i expect it to be added to my account ?

thank you much!

Can you please give me your poker user name and some more details regarding the credit?

Thanks!

 

[hugh blair]

See a couple of people saying 888 will not open same problem here 888 rep tried uninstalling then reinstalling getting this message from my anti-virus.

 

[pac818man]

deposit error

Can you please give me your poker user name and some more details regarding the credit?

Thanks!

My username is pac818man. These are the details of the email.Question Reference # 191128-000837


the email was sent

Dec 3, 2019, 5:40 AM.
I attached a screenshot here. ​

 

[DizzyDeb717]

See a couple of people saying 888 will not open same problem here 888 rep tried uninstalling then reinstalling getting this message from my anti-virus.
View attachment 260984

Interesting you say you've seen a couple of people saying the same thing. The rep just dismissed me, telling me NOBODY has mentioned my problem at all. I guess it doesn't exist, or my account just isn't worth helping out. I'm so bummed, but totally done with 888 :/ I have a few bucks still there, and a couple bucks worth of bonus points.. but it's just not worth the bs anymore.
As far as that virus warning, I googled it (because i've reinstalled so many times in the last week for nothing, which this rep is aware of, (or should be) and I also had my AVG check it out, and it's safe as far as I can tell..

 

[DizzyDeb717]

I'm not sure what you are playing on but the client has been working fine and we have had no complaints of the same nature that you are having issues with!!
If you mail support@888poker.com they can maybe ask our tech department to assist you!!

Thanks

NO complaints of that nature? i've found tons on google, and here as well.
i'm level 86 on 888. the problems with the site, and the lack of decent help over the last year or so are beyond frustrating, and totally unprofessional.
thanks for making me reinstall over and over earlier this week (for no reason, as the tournaments i was looking for were cancelled, and you didn't bother to look first before telling me to reinstall), and for this very helpful response as well.
don't bother responding. i'm done with the nonsense.

 

[888Rep]

See a couple of people saying 888 will not open same problem here 888 rep tried uninstalling then reinstalling getting this message from my anti-virus.
View attachment 260984

Some anti viruses flag 888 up as a virus but just add it to your safe list and you should be ok!

 

[buzet_26]

Poker user name please?

Good day..

Now i recieved my iphone that i won..
Can you pls tell me that the iphone8 64gb that i recieved is factory unlock.??

thanks for the answer..

this is my username: buzet_26

 

[888Rep]

Good day..

Now i recieved my iphone that i won..
Can you pls tell me that the iphone8 64gb that i recieved is factory unlock.??

thanks for the answer..

this is my username: buzet_26

Hi please contact shop@888poker.com and issue will be addressed accordingly.

 

[buzet_26]

Hi please contact shop@888poker.com and issue will be addressed accordingly.

thanks!! ive alredy contact the support but no one answer my question.. its already 5 days..

thanks for answering my question.. i hope that the support team is like the faster you answer my question.. thanks again..

 

[888Rep]

thanks!! ive alredy contact the support but no one answer my question.. its already 5 days..

thanks for answering my question.. i hope that the support team is like the faster you answer my question.. thanks again..

To be honest maybe they don't know as they just post it off and don't know how it works!!
Maybe google it or ask the makers!!

Just an idea!

 

[Muzyka1996]

A few weeks ago, I was exchanging with another user. I transferred money to him and he did not. Will it be possible to block his account? I know that he has repeatedly cheated people using his 888 account

 

[888Rep]

A few weeks ago, I was exchanging with another user. I transferred money to him and he did not. Will it be possible to block his account? I know that he has repeatedly cheated people using his 888 account

Can you give me user names please?

 

[Muzyka1996]

Can you give me user names please?

 

[oneybiggs]

Hi 888 rep,OneyBiggs here.It would seem due to my emailing 777casino (888 network) my original "oneybiggs" account is now re-opened at 888 Poker which i am stoked about because to be honest ive missed the lobby format and see same refreshing changes at the tables also.Could you please tell me if im good to go on playing on this account as i dont want to put the effort in just to be declined a withdrawl due to any multiple accounts which i believe were closed shortly after opening them.Nice to be back,sorry about all the angst over the years,its been a long road.Any reply appreciated ty.

 

[Mortis71]

Hi rep , been awhile.

So....I won a $3 free bet from the 5 level scratch card and have not yet received it, its been more then 72 hrs. Can you look into it or you gonna send me over to support as you've been doing to me personally, And I have seen players with this kind of problems you've helped without saying "can you email support" . Thank You

Username- Mortis71

 

[oneybiggs]

Hi rep , been awhile.

So....I won a $3 free bet from the 5 level scratch card and have not yet received it, its been more then 72 hrs. Can you look into it or you gonna send me over to support as you've been doing to me personally, And I have seen players with this kind of problems you've helped without saying "can you email support" . Thank You

Username- Mortis71

Yes those free bets can be a bit tricky to navigate i remember.
Matter of checking all tabs in sports i think but its been a while.It probably is there but hopefully they will help better than I can,gl Mortis,best wishes for the season to you and yours.

 

[888Rep]

Hi rep , been awhile.

So....I won a $3 free bet from the 5 level scratch card and have not yet received it, its been more then 72 hrs. Can you look into it or you gonna send me over to support as you've been doing to me personally, And I have seen players with this kind of problems you've helped without saying "can you email support" . Thank You

Username- Mortis71

The free bet should be in your sports account already!!
Go into sports and click on Hello (your name) then click on MY REWARDS then SPORTS OFFERS and you should find your freebet there!

Thanks!

 

[888Rep]

Hi 888 rep,OneyBiggs here.It would seem due to my emailing 777casino (888 network) my original "oneybiggs" account is now re-opened at 888 poker which i am stoked about because to be honest ive missed the lobby format and see same refreshing changes at the tables also.Could you please tell me if im good to go on playing on this account as i dont want to put the effort in just to be declined a withdrawl due to any multiple accounts which i believe were closed shortly after opening them.Nice to be back,sorry about all the angst over the years,its been a long road.Any reply appreciated ty.

You should be ok because if you had any outstanding issues they would not have let you reopen your account!

Regards

 

[Mortis71]

The free bet should be in your sports account already!!
Go into sports and click on Hello (your name) then click on MY REWARDS then SPORTS OFFERS and you should find your freebet there!

Thanks!

Got it .... ty sir , I apoligize for my earlier actions.... have a good day