ACR Thread

[ACR Rep]

He did do the live chat, and she (the rep) said the even her supervisor said they would do nothing.

I'll tell him to send an email though if that helps.

Tell him to send an email with all the information attention to Connor in Social Media. I will send it to review myself

 

[ACR Rep]

I can't PM you--not enough posts. My sn is GATES28.

I've been certified with my docs 3 days ago and have been trying to reach support about the issue and nobody responds. I also have called in being put on hold for 30 minutes to speak with David Miller just so he can lie saying he would enable it himself the SAME DAY upon getting certified. This was this past weekend when he made this claim.

There's been nothing but empty promises so far. Can anyone at ACR resolve this issue like they said they would?

You should be able to see the BitCoin option now

 

[ACR Rep]

Hey ACR Rep,

I've been playing on the Site a little over a month now. I have a suggestion when it comes to cash games. I'm slowly building my bank roll and trying to grind my way out of the micros. I've had a few times where it's impossible to find a 10nl table without two or more people deep on the waiting list. I know on stars back in the day, after contacting them, I had the ability to make my own tables and make them public or private with a password. I was wondering if there was anyway we could do this on ACR. Being able to open your own table when the other tables are packed would do nothing but generate some more rake for ACR. If that's not possible right now, please consider this option for the future. Also, is there anyway you can make more 10nl and 25nl tables available?

Hello buddy,

I have sent your suggestion to the tournaments dep, please note that in regards the private tournaments you need to contact our affiliates dep at Support@WPNAffiliates.com for more information in regards this matter

 

[TPC]

Hello buddy,



I have sent your suggestion to the tournaments dep, please note that in regards the private tournaments you need to contact our affiliates dep at Support@WPNAffiliates.com for more information in regards this matter

Thank you. However, I was talking about cash games. Can you pass on the same for me, but in regards to cash games? Thank you

 

[tcdukesdood]

Do BCP players play in same rooms as ACR?

 

[ACR Rep]

Thank you. However, I was talking about cash games. Can you pass on the same for me, but in regards to cash games? Thank you

Sure thing

 

[ACR Rep]

Do BCP players play in same rooms as ACR?

All WPN brands share the poker platform

 

[gates28]

You should be able to see the BitCoin option now

The bitcoin withdraw option became available last night. I made a withdraw right then and this morning i received notice that I havent generated enough rake to make the withdraw so it was cancelled. This is contrary to what i've been told by ACR.

Ive stated multiple times to every support rep ive talked to that my discussion with Mr David Miller over phone last weekened convinced me that his guarantee that he would let me withdraw despite not making a 2nd deposit or other "requirements" would be fulfilled. He specifically stated he wanted "to make things easy for me" and i would be able to cashout via bitcoin successfully after i've certified my docs.

If you are going to tell your customers you will do something for them, isn't it expected that you follow up on it ?

This is why I asked Mr Miller for a reference # in case what he guaranteed me didnt happen and I needed to consult somebody else where I expect no knowledge of Mr Miller's guarantees would be had. He never gave me a reference number and told me to just trust him and now look where I am, just as I expected--he didn't do what he said he would and nobody else in support knows what's going on.

ACR has the lowest rating achievable for any poker site thanks to my experience with them. Can you just do right by me instead of prolonging this terrible experience?

 

[ACR Rep]

The bitcoin withdraw option became available last night. I made a withdraw right then and this morning i received notice that I havent generated enough rake to make the withdraw so it was cancelled. This is contrary to what i've been told by ACR.

Ive stated multiple times to every support rep ive talked to that my discussion with Mr David Miller over phone last weekened convinced me that his guarantee that he would let me withdraw despite not making a 2nd deposit or other "requirements" would be fulfilled. He specifically stated he wanted "to make things easy for me" and i would be able to cashout via bitcoin successfully after i've certified my docs.

If you are going to tell your customers you will do something for them, isn't it expected that you follow up on it ?

This is why I asked Mr Miller for a reference # in case what he guaranteed me didnt happen and I needed to consult somebody else where I expect no knowledge of Mr Miller's guarantees would be had. He never gave me a reference number and told me to just trust him and now look where I am, just as I expected--he didn't do what he said he would and nobody else in support knows what's going on.

ACR has the lowest rating achievable for any poker site thanks to my experience with them. Can you just do right by me instead of prolonging this terrible experience?

I am sorry to hear that buddy but I went as far as I could, there are internal policies that should be completed.

Best advise here is that if Mr promised to override any rule that we have, to contact him so he can further review the information. Unfortunately I am not able to help you with that.

Regards

 

[ScooperNova]

When a player times out and is not in the blind, upon choosing "deal me in", the "wait for blind" should not be automatically checked. No one wants to wait for the blind when they can see cards now for free.

Also, I have to mention adding a fold and show option every time I'm talking software improvements.

 

[JayBonez]

Is the only way to make tourney bucks by becoming a new memeber and logging in everyday? What about after your an established memeber?

 

[ScooperNova]

Is the only way to make tourney bucks by becoming a new memeber and logging in everyday? What about after your an established memeber?

Yeah, I was wondering how to get those as well since they are no longer available in the store.

 

[Nutcracker69]

The bitcoin withdraw option became available last night. I made a withdraw right then and this morning i received notice that I havent generated enough rake to make the withdraw so it was cancelled. This is contrary to what i've been told by ACR.

Ive stated multiple times to every support rep ive talked to that my discussion with Mr David Miller over phone last weekened convinced me that his guarantee that he would let me withdraw despite not making a 2nd deposit or other "requirements" would be fulfilled. He specifically stated he wanted "to make things easy for me" and i would be able to cashout via bitcoin successfully after i've certified my docs.

If you are going to tell your customers you will do something for them, isn't it expected that you follow up on it ?

This is why I asked Mr Miller for a reference # in case what he guaranteed me didnt happen and I needed to consult somebody else where I expect no knowledge of Mr Miller's guarantees would be had. He never gave me a reference number and told me to just trust him and now look where I am, just as I expected--he didn't do what he said he would and nobody else in support knows what's going on.

ACR has the lowest rating achievable for any poker site thanks to my experience with them. Can you just do right by me instead of prolonging this terrible experience?

I'm pretty vocal about my displeasure with plenty that they do. But, I have to say, IME, David Miller is BY FAR their best employee and the most trustworthy and helpful member of their staff. Occassionally he and I will disagree, but overall I would rate him very highly.

 

[ACR Rep]

When a player times out and is not in the blind, upon choosing "deal me in", the "wait for blind" should not be automatically checked. No one wants to wait for the blind when they can see cards now for free.

Also, I have to mention adding a fold and show option every time I'm talking software improvements.

Thank you ScooperNova, I sent your concern to the dep in charge and your suggestion as well

 

[ACR Rep]

Is the only way to make tourney bucks by becoming a new memeber and logging in everyday? What about after your an established memeber?

Currently TBs are granted just for special offers, including the welcome package. However, we do not rule out that option for future regular customer's promos

 

[Nutcracker69]

Tell him to send an email with all the information attention to Connor in Social Media. I will send it to review myself

He says he still doesn't have any response at all, not even a general ticket has been received type deal.

What gives?

Also, did you stop running the 115k sattys because of the 240k special right now?

 

[ACR Rep]

He says he still doesn't have any response at all, not even a general ticket has been received type deal.

What gives?

Also, did you stop running the 115k sattys because of the 240k special right now?

That is correct, the sattys that are running are for the Sunday Special 240k this Sunday, as soon as the event finishes we will start running the ones for the 115k for next week.

In the other hand buddy, I am sorry but your friend needs to contact CS support at 1-877-314-4195, note that I do not have his nickname nor you cant provide me the information since he needs to do it himself as per our company policies

 

[Nutcracker69]

That is correct, the sattys that are running are for the Sunday Special 240k this Sunday, as soon as the event finishes we will start running the ones for the 115k for next week.

In the other hand buddy, I am sorry but your friend needs to contact CS support at 1-877-314-4195, note that I do not have his nickname nor you cant provide me the information since he needs to do it himself as per our company policies

Dude, you're going in circles. I stated very clearly in the original post that that was how this whole thing got started. He contacted support by calling and spent over 30 minutes on the phone trying to explain it and was turned away. You told me to him to send an email to support instead so he did that. No response. Then, without me even mentioning again I don't think, you said to put it attention Conner Social Media. He did that.

NOW you're saying to call? This shouldn't be that big of a deal but this is getting ridiculous.

 

[ScooperNova]

Dude, you're going in circles. I stated very clearly in the original post that that was how this whole thing got started. He contacted support by calling and spent over 30 minutes on the phone trying to explain it and was turned away. You told me to him to send an email to support instead so he did that. No response. Then, without me even mentioning again I don't think, you said to put it attention Conner Social Media. He did that.

NOW you're saying to call? This shouldn't be that big of a deal but this is getting ridiculous.

Is your friend able to perform human speech and writing?

 

[Nutcracker69]

Is your friend able to perform human speech and writing?

This issue is now done and over with, but I don't see your point.

 

[ACR Rep]

On behalf of all of us here at ‪AmericasCardroom‬ have a safe and happy 4th of July.

 

[polo kwan]

Is there any ACR App for iphone?

 

[dj11]

What happened to the $3 wsop Jackpot games? Much more important is what happened to the prize pool for those that has been building up for a few months now.

There was not enough small $27 jackpots recently, to get anywhere near what that prize pool had to have had in it. As of late yesterday (July 3) there hadn't even been a recent $27 game. I watched the names regularly.

This concerns me deeply.

 

[Nutcracker69]

What happened to the $3 WSOP Jackpot games? Much more important is what happened to the prize pool for those that has been building up for a few months now.

There was not enough small $27 jackpots recently, to get anywhere near what that prize pool had to have had in it. As of late yesterday (July 3) there hadn't even been a recent $27 game. I watched the names regularly.

This concerns me deeply.

What are you confused about? They offered long odds on hitting it big and took your (everyone's) money. It's pretty simple, really.

 

[ScooperNova]

What are you confused about? They offered long odds on hitting it big and took your (everyone's) money. It's pretty simple, really.

Lol.