ACR Thread

[TPC]

Hey ACR Rep,

I'm getting quite frustrated with getting my account verified so I can make a withdraw from my account. I was unable to speak with the live chat, I don't know if it's because I run on Apple, so I eventually called your support phone number. I spoke with some woman and told her that I would like to verify my account and that I don't have any utility bills in my name, If I could use some other bill. I was told a credit card bill other than the card I used to deposit would work as well. I asked her if she could email me a list of all the requirements, and the credit card authorization form which you guys request. She said no problem, I should have it in a few minutes and our conversation was over. I waited about 30 minutes and no email. I then waited two hours and still no email. So I called the customer service number again. I got a man this time. I described the previous call and said that was a little frustrating and he agreed and said he would email me the form I needed right away. Long story short, guy never sends email.

So, I call the next morning and get a very nice man and explain to him what has happened. He apologizes and sends me the form I need while he has me on the phone. That night (Saturday night) I fill out and scan all the appropriate documents and reply to the email the credit authorization from was sent to me. I've heard nothing!?!?!? No feedback what so ever.

I've been out of online poker awhile, but back in the day when I played Stars and FullTilt, whenever I had an issues it was dealt with in a matter of a couple of hours. What's the deal with ACR? When can I expect to be verified to make a withdraw?

 

[ACR Rep]

Hey ACR Rep,

I'm getting quite frustrated with getting my account verified so I can make a withdraw from my account. I was unable to speak with the live chat, I don't know if it's because I run on Apple, so I eventually called your support phone number. I spoke with some woman and told her that I would like to verify my account and that I don't have any utility bills in my name, If I could use some other bill. I was told a credit card bill other than the card I used to deposit would work as well. I asked her if she could email me a list of all the requirements, and the credit card authorization form which you guys request. She said no problem, I should have it in a few minutes and our conversation was over. I waited about 30 minutes and no email. I then waited two hours and still no email. So I called the customer service number again. I got a man this time. I described the previous call and said that was a little frustrating and he agreed and said he would email me the form I needed right away. Long story short, guy never sends email.

So, I call the next morning and get a very nice man and explain to him what has happened. He apologizes and sends me the form I need while he has me on the phone. That night (Saturday night) I fill out and scan all the appropriate documents and reply to the email the credit authorization from was sent to me. I've heard nothing!?!?!? No feedback what so ever.

I've been out of online poker awhile, but back in the day when I played Stars and FullTilt, whenever I had an issues it was dealt with in a matter of a couple of hours. What's the deal with ACR? When can I expect to be verified to make a withdraw?

Hey buddy,

In order for me to check I will need you to provide me with your nickname, I do not see any inf on your cardschat profile

 

[ScooperNova]

Hello ACR Rep,
Can you tell me why when some players sit down, they generate an auto message of "Hello to all from (insert player name)"?

 

[TPC]

Mine auto does that message every time I sit at a table and I can't find where to turn it off.

 

[JayBonez]

Ive enjoyed playing ACR. They have a great support team, and some fun tourneys.

 

[JayBonez]

It is amusingm how much all-in sitouts win in their blind.

 

[TPC]

Hey buddy,

In order for me to check I will need you to provide me with your nickname, I do not see any inf on your cardschat profile

Thank you for looking into it for me. I sent you a DM with my ACR nickname.

 

[ACR Rep]

Hello ACR Rep,
Can you tell me why when some players sit down, they generate an auto message of "Hello to all from (insert player name)"?

Hello buddy,

It happens when someone from a different skin register to the table. We will send the request to remove that message

 

[mrbond8844]

An update guys. I logged into my account and seen the rep had sent a message said they have taken care of the situation. I am happy with the agreement and will now log back into to play again. ACR rep actually came through. Kudo's sir,

They came through with a solution because you posted right on their official thread lol. The chat reps didn't do nothing because it was private and no one would see their shadyness. Post it on a public forum where everyone can see and they'll rush to fix it so they don't look bad, but the reality is ACR is a shady site and be cautious, they recently were discovered to have hundreds of bots on their sites funneling money through their freerolls.

 

[ACR Rep]

They came through with a solution because you posted right on their official thread lol. The chat reps didn't do nothing because it was private and no one would see their shadyness. Post it on a public forum where everyone can see and they'll rush to fix it so they don't look bad, but the reality is ACR is a shady site and be cautious, they recently were discovered to have hundreds of bots on their sites funneling money through their freerolls.

Pretty glad you bring this up, also you forgot to say that we have taken the necessary actions with those accounts! Is not a secret that people is always trying to find different ways to cheat the system and to take advantage from huge promos that only ACR offers, you can check yourself my friend, this does not only happens with ACR but for bigger sites like Stars...

Hope you read a little bit more!

For all the rest you can check all the other thread and find that our reputation is the best of all US sites.

 

[mrbond8844]

Pretty glad you bring this up, also you forgot to say that we have taken the necessary actions with those accounts! Is not a secret that people is always trying to find different ways to cheat the system and to take advantage from huge promos that only ACR offers, you can check yourself my friend, this does not only happens with ACR but for bigger sites like Stars...

Hope you read a little bit more!

For all the rest you can check all the other thread and find that our reputation is the best of all US sites.

Say what you want. ACRs reputation is not better than pokerstars, 888 or partypoker, not even close

 

[TPC]

ACR Rep,

Thanks again for helping me get my account registered this morning. I just processed my first cash out without a hitch! I used the Bank Check option. Do you know how long it will take to receive the check?

 

[osudonkey]

Are jackpots not running today?

 

[ACR Rep]

Are jackpots not running today?

Yes we do, they are already posted on the client

 

[ACR Rep]

ACR Rep,

Thanks again for helping me get my account registered this morning. I just processed my first cash out without a hitch! I used the Bank Check option. Do you know how long it will take to receive the check?

Checks are taking from 5-7 business weeks, as I mentioned before the fastest option we have right now is BitCoin, you can get your withdraw in a couple of days and them you can make a wire tranfer from your BitCoin wallet to your bank. It is way easy and fast.

To get more information about how to do BitCoin please contact our CS support at 1-877-314-4195 so they can guide you through the process

 

[TPC]

Are jackpots not running today?

Yes, I was playing them an hour ago.

 

[TPC]

Checks are taking from 5-7 business weeks, as I mentioned before the fastest option we have right now is BitCoin, you can get your withdraw in a couple of days and them you can make a wire tranfer from your BitCoin wallet to your bank. It is way easy and fast.

To get more information about how to do BitCoin please contact our CS support at 1-877-314-4195 so they can guide you through the process

Awesome, thank you for the info. I will go that route when I'm ready to make another withdraw in the future.

 

[ACR Rep]

BitCoin Cashouts are faster and easy than ever, check this video to see how easy is the process

 

[TPC]

BitCoin Cashouts are faster and easy than ever, check this video to see how easy is the process

I know practically nothing about bit coin. Just from a quick google search I found many Bit Coin wallets. What Bit Coin wallets work best with ACR, or does it even matter?

 

[Railbird]

I think I saw this mentioned already but it really should be fixed: sitouts shouldn't be allowed to show down and win pots. I keep seeing situations where there is one sitout on the bubble of a tournament who is put all-in by the blind, and triples up with a random hand when they should have been forced to muck and bust out. Another short stack then busts on the bubble, and the sitout cashes in the tournament.

This really affects bubble play in a very negative way, and it isn't fair to those who are present at the table. In live poker, if you're not at the table, your hand is mucked regardless of your position or stack size.

I totally agree! I really wish they would fix this because I also am sick of seeing inactive player winning pots and prizes for literally doing nothing. While players who are busting their butt fighting for pots lose out.
Please fix this by putting inactive players on auto fold. Auto 'sit out' for them.

Is there any way to appeal an account blocked from making credit card deposits? I'm not messing around with bit coins and i am not messing around with moneygram.
40

not comfortable showing my DL to someone i cant see, why would they need it to cut a check? Why would you lie about your name? Not like you couldn't use someone else's info if you were too young. Is there a way to cash out without giving all personal info other than name and address and age? PO boxes are not allowed on DL's so what is the difference?70

 

[JOHNNYDIAMONDS]

ACR Rep - was playing a FR @ ACR. Down to FT - 5 players left and a message pops up that the table is being closed for maintenance. I'm sitting 3rd when the table shuts down. Now granted; it's only a freeroll, but I invested several hours into that game to have it shut down and no payout? Seriously?

NM - Game came back - glad I was still connected.

Well - game is back but no action. So I guess I'm still wondering - is it truly down?

 

[ScooperNova]

Say what you want. ACRs reputation is not better than pokerstars, 888 or partypoker, not even close

There seems to be a significant amount of confusion on this forum about what sites are available to play in certain countries.

 

[Railbird]

Well, just lost a pot to an inactive player in a tournament again. They were all in with another inactive and rivered me to win a 900 pot. Watched another player split a pot with an inactive player soon after that. Watching other players bust out while this person continues to climb the payout scale. This player won't die.
This is bogus, ACR.

FIX THIS PLEASE!!!!!!
160

 

[TPC]

Is ACR down right now? All I get is a message saying "Connecting to Server"!!!

 

[Railbird]

ACR Rep - was playing a FR @ ACR. Down to FT - 5 players left and a message pops up that the table is being closed for maintenance. I'm sitting 3rd when the table shuts down. Now granted; it's only a freeroll, but I invested several hours into that game to have it shut down and no payout? Seriously?

NM - Game came back - glad I was still connected.

Well - game is back but no action. So I guess I'm still wondering - is it truly down?

Usually there is the ITM/ATM where your account is added to during play. Was this a 1-3 seat ticket game? I would check your account to see if any funds were added if it was a regular freeroll, usually if you are at the final table you are in the money.

Either way that sucks and after investing that much time to get to final table on a freeroll with hundreds of entrants, you deserve a little something extra for being pushed out through no fault of yours. Hope they compensate you somehow...