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ACR Rep
AmericasCardroom Rep
Silver Level
Thank you! Our CS department is already checking your account, please feel free to send them a message if needed at support@americascardroom.eu
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Thank you! Our CS department is already checking your account, please feel free to send them a message if needed at support@americascardroom.eu
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ACR Rep
AmericasCardroom Rep
Silver Level
Hi! The Boski Tournament will be back soon since right now we have the PKOSS and it's a very similar format.
We will update you once we get a confirmation on the date, thank you!
ACR Rep
Amanda A
Legend
Bronze Level
Hi, I saw the Boski was on the other night, but the ticket I won to it was not showing up so I couldn't play it. Can you please help me get this fixed? I contacted support, a few days ago but haven't heard back yet. I'm a bit disappointed because when I played the saty to the Boski I thought the Boski was going to run every night. Then it disappeared for a while and I couldn't play it. When it came back my ticket was not visible next to it, so I still couldn't play it. So it has been a bit frustrating! I still love ACR and the Boski but would like to get this sorted. Should I be able to use my ticket to play other same value tourneys? It is not showing up at all. This happened to me once before with my ticket not showing up next to tourneys. Last time it happened I posted here and it got fixed so I'm hoping this will happen again. My username is Redrydinhood.
Thank you!!!!
Thank you!!!!
A
ACR Rep
AmericasCardroom Rep
Silver Level
Hi, I've escalated your case to the department in charge and they have exchange the Boski one for a value ticket that you can use it on the Boski tournament or an other same buy in.
ACR Rep
IntenseHeat
Legend
Bronze Level
How do you know if you qualified for the The Next Moneymaker tournament. Every week the leaderboard shows the standings from Monday thru Friday. But on Saturday and Sunday no standings show up on the leaderboard page. So how do we know who managed to qualify? This week I accumulated 432 points by my calculations. I would assume that would be enough for me to make the top 30, if not the top 10, but with no results showing up, how can anyone be sure? Will the players that qualify receive some kind of notification? What's the deal?
A
ACR Rep
AmericasCardroom Rep
Silver Level
Hi, we did a post about it on our Twitter account, check all the information you need here:
https://twitter.com/ACR_POKER/status/1387806546395025412
And if you still have doubts, please send a detailed email with all your questions to support@winningpokernetwork.com and they will gladly assist you.
ACR Rep
A
ACR Rep
AmericasCardroom Rep
Silver Level
AmyricoLiliana
Rock Star
Silver Level
HellO.
I just managed to register
Can I play from Hungary? Is there an App that can be downloaded? I'm not adjusting to it at all yet, but theoretically
Thank you very much for your help
Have a nice 🙂
I just managed to register
Can I play from Hungary? Is there an App that can be downloaded? I'm not adjusting to it at all yet, but theoretically
Thank you very much for your help
Have a nice 🙂
JOSEALBERTV
Visionary
Platinum Level
Hello, could you guide me with my account, in order to make withdrawals my account must be verified? If so, what documents in my case that I am Venezuelan would serve to verify it and not have setbacks, I await your answer, thank you
Emily Trott
Legend
Loyaler
Same here. I think that it might be some planned maintenance because late last night I wanted to see what the lineup is for today and the earliest game it showed was at 9am eastern time. It is 9:22 eastern now so it doesn't look like they are finished with whatever they are doing.
CowboyStomp
Rock Star
Silver Level
I should have checked Twitter too. It would be nice if our rep posted maintence periods especially the emergency ones. (hint/hint)
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Alizona
Visionary
Bronze Level
It is definitely NOT "planned" maintenance - the next official update is scheduled for June 1 - and it had to be pretty bad since they were apparently forced to shut down all the big Day Two's yesterday due to some technical issue. What a mess!
CowboyStomp
Rock Star
Silver Level
This is true. They also posted about refunds in case anyone was playing then... Check with support after 72 hours if you don't receive your refund.
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Alizona
Visionary
Bronze Level
I do occasionally make some good reads in this game.
I didn't jump in after all, decided to wait and see, apparently a wise choice. The other time I made a perfect read in this game was shortly before Black Friday. Call me a rig-tard or whatever, but I had eventually realized that I couldn't win on any of the sites and moved my entire bankroll over to poker stars and began playing there exclusively. A few short weeks after doing so, our USA Federal Government crooks illegally seized the web domain of internationally-based Poker Stars and shut down the entire online poker scene in America.
As most probably know by now, only one poker site reimbursed ALL of its American players immediately... and that solitary site was Poker Stars. My read had been accurate, because none of the other major sites were able to pay their players due to "financial shenanigans"... the absolute best read I will EVER make in the game of poker, for as long as I live. I had my entire bankroll back in my bank within two weeks. Some players on other sites were forced to agonize over their missing funds for many years before - surprise, surprise!! - Poker Stars did them a huge favor and purchased the debt and received permission (oh gee thanks guys) from the USA Federal Government to go ahead and pay players back at long last (for something Poker Stars never did, proving their good hearts). Stars reward? Nothing. Still only allowed in a very few American states, and only for local play, those states cannot play with the worldwide Stars player pool. To this very day, over ten years removed from the whole Black Friday debacle, hardly a thing has changed in the "Land of the Free"...
What a mess... anyway, hope you enjoyed my reminiscing about the good old days while we wait.
Thanks for being there, ACR, you've come a long ways in the past few years, thanks for all you've done. I didn't mean to hijack the ACR thread with my tales of Superhero Scheinberg. hahaha
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ACR Rep
AmericasCardroom Rep
Silver Level
Important update on our PKOSS multi-day tourneys
ACR Rep
We sincerely apologize for the necessary cancellation of the PKOSS multi-flight tournaments due to technical difficulties.
Here are the cancellation and refund details per event:
PKOSS #138 - $1,000,000 GTD [Day 2] $215 Buy-in
1. Day 2 has been cancelled and we’re paying it out based on ICM chip count as per our terms and conditions.
2. Tournament entrants will also be awarded the amount of the bounty that was on their head as it was a PKO event.
3. For the inconvenience, we are also issuing tournament entrants a $215 ticket, the same as the buy-in amount.
PKOSS #139 - $250,000 GTD [Day 2] $16.50 Buy-in
PKOSS #137 - $2,500,000 GTD [Day 2] $630 Buy-in
1. Day 2 of these tourneys have been cancelled and we’re paying it out based on ICM chip count as per our terms and conditions.
2. For the inconvenience, we are also issuing tournament entrants a $16.50 or $630 ticket, the corresponding buy-in amount to whichever event they were participating in.
3. Earlier today during downtime, the system mistakenly credited the amount players would have earned in the tournament if it was cancelled and paid out via ICM. As the cancellation wasn’t definite at that point, we reversed that initial transaction. It didn’t affect player account balances at all, but we wanted to explain why there is a credit and debit within some player’s financial history.
Once again, our sincere apologies.
Our goal is to exceed player expectations and while we didn’t meet them on Monday, we promise to do better.
Our goal is to exceed player expectations and while we didn’t meet them on Monday, we promise to do better.
ACR Rep
V
vittopio
Visionary
Silver Level
Hi! Always happy to play in your room! Support helped in everything! But recently I ran into a problem! I closed my e-wallet on May 15 and on May 17 they returned all my withdrawals back to the rooms! On May 17, I received all payments to all rooms except ASR! I wrote to Ecopayz support and they sent me a screenshot of a successful transaction in the ACR room, I contacted ACR support ( to find out where my money is?) and I sent them a copy of the letter about the money I received! But they don't say anything! Where can I find out the fate of my money? I am very disappointed with this attitude of the support service!
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