ACR Thread

[ACR Rep]

TWITCH STORM

Get ready to be blown away! Our next #TwitchStorm starts tomorrow (Saturday) at 12pm ET and you can earn $50 every 5-15 minutes for 24 hours straight.

See all the details HERE

#streamer #twitch #ACR #Poker #PokerLife #PokerStreamer
​

 

[UnknownJebrone]

Get ready to be blown away! Our next #TwitchStorm starts tomorrow (Saturday) at 12pm ET and you can earn $50 every 5-15 minutes for 24 hours straight.

See all the details HERE

#streamer #twitch #ACR #Poker #PokerLife #PokerStreamer
​

Can you still win if you play on Blackchip?

 

[ACR Rep]

Can you still win if you play on Blackchip?

Hi, if you become winner, you can get the prize via paypal, even if you play on Black chip poker, please read the rules here:

https://www.endgametalent.com/rules

How to Claim the Prize


The Winner can choose to have the prize delivered via PayPal or as a direct deposit into an Americas Cardroom account. The payment destination must be attributed to the email address or other identifying credential of the Winner. Fulfillment options are provided online.

Winners may be required to provide (1) a valid government-issued photo identification depicting the proof of age and (2) a valid taxpayer identification number or social security number. The social security number will be used for tax-reporting purposes. End Game Talent reserves the right to deny awarding the prize if the winner fails to provide a satisfactory identification upon request.

Hope this information helps!

ACR Rep

 

[4give4live]

Is it possible to transfer cash from ACR to BCP and vice versa?

 

[ACR Rep]

Is it possible to transfer cash from ACR to BCP and vice versa?

Hi, there's no option available as of now, you will need to cashout from one skin and deposit in the other and vice versa, thanks for the comprehension.

ACR Rep

 

[ACR Rep]

With the Negreanu Vs Polk challenge going I was wondering if there would be an uptick in Heads up action. Noticed ACR no longer has heads up tables. Was there a bot issue that was disproportionately affecting Heads up or just not enough action? And is there any plans to bring them back? Now would be the time out of any that I'd expect people want to play them.

^Applies to both Cash and Sit n Goes

Hello, thank you for the comment. Our tournaments team has HU into consideration however we do not have a specific timeframe when we will have them back.

 

[hubcio96]

My credit card got flagged for no reason and ACR said they cant fix it so now I can never play on there. Im so mad

I use bitcoin to deposit-withdraw. Much faster than CC.
I was skeptic at first, but it's not as bad as it seems. You loose some change in fees and transaction...but... I got charge fees by my CC company for making "International" deposits (I'm from US)

 

[blix177]

Weird Question but any tip on how to use the iphone as an remote access to your PC?

And would this be allowed or is this against the ToS?

Sometimes you want to hope in the shower (iphone water resistance), make something to eat, bring the dog for a bathroom break and the 5 min break doesn't cut it, for a 12 hours MTT session. It would be nice if I can play remotely via my iphone controlling the actions of my computer.

 

[Jutt315]

I use bitcoin to deposit-withdraw. Much faster than CC.
I was skeptic at first, but it's not as bad as it seems. You loose some change in fees and transaction...but... I got charge fees by my CC company for making "International" deposits (I'm from US)

Thanks im going to have to give it a try. any recommended ways to get bitcoin?

 

[Alizona]

With the Negreanu Vs Polk challenge going I was wondering if there would be an uptick in Heads up action. Noticed ACR no longer has heads up tables. Was there a bot issue that was disproportionately affecting Heads up or just not enough action? And is there any plans to bring them back? Now would be the time out of any that I'd expect people want to play them.

^Applies to both Cash and Sit n Goes

The problem with heads-up games is that it is essentially a "solved" game now... since there are no 3-way spots, its much easier to analyze heads-up poker and optimize your strategy in terms of game theory.

My understanding is that since all of the top pros realize heads-up is essentially a solved game, it pretty much killed all of the high-stakes heads-up action, and that format has died off due to this factor. This is most likely why ACR isn't running the heads-up format in any capacity anymore. If the top players don't want to play against an opponent playing perfectly, then I doubt we should want to either.

 

[Suns of Beaches]

Thanks im going to have to give it a try. any recommended ways to get bitcoin?

hi. i have absolutely no experience with remote but i read from another member that this would be certainly possible. can not help you im sorry. would be nice if acr finally releases that long awaited App so we can finally play on the go. its really time imo.

 

[MikeCarasone]

Today I was playing a tournament and the site started to buffer and was trying to reconnect (this happens from time to time even though my internet connection is 100%). Usually, things are fine and I miss a hand at most. This isn’t what occurred today. The site was never able to stop trying to find itself and eventually the table stopped the buffering and froze black. I restarted my computer and was forced to log off and back on. Upon restarting ACR with my usual lap top the site wouldn’t connect because they told me I was using a new device and had to validate it through the email they sent. I did validate the email link even though the device wasn’t new because I was still in a tournament (which took so long I ended up blinded down to 1 big blind by the time I was able to reestablish connection) .

Just wanted to inform you that this took place and to ask if I should be worried?

 

[hubcio96]

Thanks, I'm going to have to give it a try. any recommended ways to get bitcoin?

There are few cryptocurrency sites you can buy and exchange. Coinbase (www.coinbase.com). they will need to verify your account (picture of driver license, check, a recent bill with your name and address). These verifications are very common to ensure you are not a "ghost". Once you do that, you can purchase bitcoin directly and then transfer it to the ACR. I recommend reading (or watching) videos from ACR about bitcoin transactions. You start with the ACR deposit, they ask you how much (plus-minus), and they will give you a one-time bitcoin address. Copy and paste, and put it in the Coinbase "Send" address.
ACR has a decent video explaining the entire process

 

[ACR Rep]

Today I was playing a tournament and the site started to buffer and was trying to reconnect (this happens from time to time even though my internet connection is 100%). Usually, things are fine and I miss a hand at most. This isn’t what occurred today. The site was never able to stop trying to find itself and eventually the table stopped the buffering and froze black. I restarted my computer and was forced to log off and back on. Upon restarting ACR with my usual lap top the site wouldn’t connect because they told me I was using a new device and had to validate it through the email they sent. I did validate the email link even though the device wasn’t new because I was still in a tournament (which took so long I ended up blinded down to 1 big blind by the time I was able to reestablish connection) .

Just wanted to inform you that this took place and to ask if I should be worried?

Hi Mike, please contact the department in charge by email to support@winningpokernetwork.com and please add all those details of what happened, they will check your gaming activity and such disconnections, and provide you a solution.

ACR Rep,

 

[Ice Wolf]

Sick and damn tired of constantly getting KO'd by one and two outers on this terrible software. Coolers are way to damn consistent to be even remotely considered random, I hate having the nuts and being so far ahead of a bigger chip stack to have someone hit quads on the turn or river. I feel sorry for people who think this terrible software is random.

 

[ACR Rep]

Sick and damn tired of constantly getting KO'd by one and two outers on this terrible software. Coolers are way to damn consistent to be even remotely considered random, I hate having the nuts and being so far ahead of a bigger chip stack to have someone hit quads on the turn or river. I feel sorry for people who think this terrible software is random.

Please notice that our RNG is certified by iTech Labs > https://www.americascardroom.eu/poker-customer-support/security-and-integrity/

 

[Jutt315]

Problems with acr?

This morning I played a couple tournaments and I kept getting kick out in the middle of the games. Is anyone else having this problem or is it just me? I'm almost afraid to enter any more tournaments today.

 

[Alizona]

This morning I played a couple tournaments and I kept getting kick out in the middle of the games. Is anyone else having this problem or is it just me? I'm almost afraid to enter any more tournaments today.

In the 2+2 forum for ACR (in case you don't know, twoplustwo dot com is another poker forum similar to Cards Chat), there are many reports of people being logged off the site multiple times today.

I won't post a link since 2p2 is obviously a competitor to Cards Chat, but I'm sure you can find that thread yourself with a little effort. You're not alone with the problems today, and this is probably why the Boski freeroll won't be running. Still no entries in that freeroll with just 8 minutes to go before the start... it definitely won't be running today (my opinion obv).

 

[Alizona]

I just entered a tournament on ACR, and before I could even play a single hand, I got a popup that says:

"This tournament is currently suspended by the host. Thank you for your patience."

Yeah, great... you're welcome. sigh

 

[Adi8877]

Dear/Hi/Hello there,
I do not really know what is going on with your client or company, obviously, but it is a terrible experience sitting in a tourney for long hours, get in a good position and this usual crash comes again.
I'd like to ask you make a video about it, and post it on all social media sites.
I really don't understand few basic things, I see plenty new players in your room, but I recognize, plenty leave, as well. Most of them because of some annoying, basic issue. Even I like the structures, the software, I think, it could be great, if it would be really fixed and a little bit faster. I'd like to share, what is really annoying for me. What would really improve my poker experience with your company - probably not only mine.

1., Obviously this usual crashes, after update or without update, I can live with that, but would be nice to explain straight-forward to everybody, as I never have found a straight, clear, honest explanation for it.

2., If you know these crashes coming time by time, would be really nice, if you would make a new 'system' for the tourney refunds, especially to those where players are ITM, would be great to share the rest of the prize not equally - even today, it is good for me, last month I was on the other side, too -, but based, divide and multiplied by the actual BBs of the players. (Really annoying, there is a given tourney, 15-20 players left, and who has got 100BB gets the same amount of refund like the player with 2 or 3 BB...)

3., The Blitz Poker - I try to stay far from that -, but the software put the players sit out time by time, and it is like that since a year... sometimes I even have to close the table and reopen... - maybe it has effect for the dealt cards, as well (last time, when I deeply followed, and checked, as it was so visible and suspicious, i got this result: I looked at 3K dealt hands, I got 3 AA, 2 KK, 4 QQ and 11 AK , sorry but it is more than unreal, and this is not the bad luck category, as it is repeating similar structures again and again.)

3., Small thing, but there is no option at the tables for mucking or possibly showing the cards after a folded round. (Earlier you had it, I did not even get, why you deleted it, as it is pretty basic...)

4., Even you keep posting social media sites, answer for questions, your homepage, what is the first for a new player - I even go there several times in a month, as I get used to it from other poker rooms, I find there everything up to date -, so your homepage is terribly out of date. There are plenty already changed details, information, rake count does not match totally, the screenshoots were taken years ago, when the 'My account' page was totally different, no fully detailed description about games, series etc., etc.

5., I can't search for the deposit/withdrawal in the history, like we could do it earlier, I can just see it in the lobby - even I found it after a while, as it is not described anywhere....

6., The notes still not fixed properly, I still experience disappearing notes...

7., I liked your live chat, now you do not have it, okay I can live with that, too, but it is nuts, that you expect, instead of a 2 minutes conversation, someone will wait 24-72 hours for an email answer, and I must answer back and again wait days... to be honest no online business can keep customers with this kind of policy, mentality, this is more than basic.
(I just have an ongoing 'conversation' since 2 days about a 'disappeared' deposit, you asked a screenshoot after few hours my complain, I sent it more than 24 hours ago, and still no answer, when obviously I clearly see I sent it to the correct address.... of course, I stay, but most of the players leave, straight away, after an event like this...)
So probably you should focus for the existing clients same or a bit more than collect new ones and keep posting everywhere on soc medias. Even I understand that one, too, but I can't really accept, that is the first and your already customers are the 'secondary citizens'... - maybe it is just part of the new world 'trend' :)))

8., Great you use crypto, but would be nice straight description, explanation one by one. Also my experience, the BTC deposit/withdrawal is okay, I made 2 in ETH and it is everything just not okay, first I had to wait for a deposit 5-6 hours, now I am waiting for it since Monday, when it was there within an hour, - as everybody can check it....
Do not mention, that you want to use crypto, so you block debit/credit cards without reason....

9., I read the information about updates, I get it someone likes them, but for many of us - as I read the comments about it - totally useless, meaningless, does not improve anything, even make things worse....

10., Totally personal, only about me, but I can't request blocking the casino on my account.

I have the feeling that I forgot something, but I am going to post it asap I have it.

Hope, some of you will take a consideration for sort out the more important, basic things on your client/site/company.

All the best!

 

[Alizona]

3., Small thing, but there is no option at the tables for mucking or possibly showing the cards after a folded round. (Earlier you had it, I did not even get, why you deleted it, as it is pretty basic...)

Yes, ACR removed our ability to show our cards completely a few months ago. Nobody knows why they did it, and I agree it was a very strange choice.

ACR uses the hashtag #goodforpoker, so apparently they believe NOT showing your cards is good for poker. This is definitely true - most good poker players would agree with this, they advise that you NEVER show your opponent what cards you are playing because you're only giving them information that they can use against you in a later hand.

However, there ARE situations where we DO want to show our cards... and I think it is a terrible decision by ACR to remove the option entirely. Specifically, I play in a home game every week on ACR with my buddies, we play for fun and to taunt each other relentlessly. LOL ACR allows home games which they set up for us to have fun in a private setting. However, even here, we are not allowed to show our cards to one another. Can you imagine, in a private game, we don't even have the option to show? Showing cards is one of the MAIN ways to taunt your friends in a private home game!!!!!!! How could you turn that option off? It's head-scratching to my group of friends, we don't understand why they did it and we certainly don't agree with it.

 

[Adi8877]

Yes, ACR removed our ability to show our cards completely a few months ago. Nobody knows why they did it, and I agree it was a very strange choice.

ACR uses the hashtag #goodforpoker, so apparently they believe NOT showing your cards is good for poker. This is definitely true - most good poker players would agree with this, they advise that you NEVER show your opponent what cards you are playing because you're only giving them information that they can use against you in a later hand.

However, there ARE situations where we DO want to show our cards... and I think it is a terrible decision by ACR to remove the option entirely. Specifically, I play in a home game every week on ACR with my buddies, we play for fun and to taunt each other relentlessly. LOL ACR allows home games which they set up for us to have fun in a private setting. However, even here, we are not allowed to show our cards to one another. Can you imagine, in a private game, we don't even have the option to show? Showing cards is one of the MAIN ways to taunt your friends in a private home game!!!!!!! How could you turn that option off? It's head-scratching to my group of friends, we don't understand why they did it and we certainly don't agree with it.

To be honest, I know CG players whose use it by purpose, make note about what they 'feed' to their opponents and later on they use it up, so it is a 2 way street, too. And the decision would be still yours. I play mostly tourneys, never show cards, even in any other room, where I could, so it is a small thing for me, but I know those CG guys, never would come in this room without that.

Generally, I do not get it why they do not keep things, follow the useful basics, what all other rooms do. Even they have good, new ideas with tourneys, example, or at least do not afraid to try it out. Even the MOMO poker series they have tried it, they shut it down, but they were straight forward, for me it is more acceptable, I can totally understand, than these other strange things, kick up the basics, but without that it is not possible to build, progress something....

I would say it is just me, but if you read the comments about the last twitter update, it is obviously not just me.... at least the comments are funny... the gif animation with the MOSS guy showing his finger down....

 

[ACR Rep]

This morning I played a couple tournaments and I kept getting kick out in the middle of the games. Is anyone else having this problem or is it just me? I'm almost afraid to enter any more tournaments today.

In the 2+2 forum for ACR (in case you don't know, twoplustwo dot com is another poker forum similar to Cards Chat), there are many reports of people being logged off the site multiple times today.

I won't post a link since 2p2 is obviously a competitor to Cards Chat, but I'm sure you can find that thread yourself with a little effort. You're not alone with the problems today, and this is probably why the Boski freeroll won't be running. Still no entries in that freeroll with just 8 minutes to go before the start... it definitely won't be running today (my opinion obv).

I just entered a tournament on ACR, and before I could even play a single hand, I got a popup that says:

"This tournament is currently suspended by the host. Thank you for your patience."

Yeah, great... you're welcome. sigh

We've experienced some techincal issues today but now all has been resolved, I highly appreciate your patience and feedback.

ACR Rep

 

[ACR Rep]

Dear/Hi/Hello there,
I do not really know what is going on with your client or company, obviously, but it is a terrible experience sitting in a tourney for long hours, get in a good position and this usual crash comes again.
I'd like to ask you make a video about it, and post it on all social media sites.
I really don't understand few basic things, I see plenty new players in your room, but I recognize, plenty leave, as well. Most of them because of some annoying, basic issue. Even I like the structures, the software, I think, it could be great, if it would be really fixed and a little bit faster. I'd like to share, what is really annoying for me. What would really improve my poker experience with your company - probably not only mine.

1., Obviously this usual crashes, after update or without update, I can live with that, but would be nice to explain straight-forward to everybody, as I never have found a straight, clear, honest explanation for it.

2., If you know these crashes coming time by time, would be really nice, if you would make a new 'system' for the tourney refunds, especially to those where players are ITM, would be great to share the rest of the prize not equally - even today, it is good for me, last month I was on the other side, too -, but based, divide and multiplied by the actual BBs of the players. (Really annoying, there is a given tourney, 15-20 players left, and who has got 100BB gets the same amount of refund like the player with 2 or 3 BB...)

3., The Blitz Poker - I try to stay far from that -, but the software put the players sit out time by time, and it is like that since a year... sometimes I even have to close the table and reopen... - maybe it has effect for the dealt cards, as well (last time, when I deeply followed, and checked, as it was so visible and suspicious, i got this result: I looked at 3K dealt hands, I got 3 AA, 2 KK, 4 QQ and 11 AK , sorry but it is more than unreal, and this is not the bad luck category, as it is repeating similar structures again and again.)

3., Small thing, but there is no option at the tables for mucking or possibly showing the cards after a folded round. (Earlier you had it, I did not even get, why you deleted it, as it is pretty basic...)

4., Even you keep posting social media sites, answer for questions, your homepage, what is the first for a new player - I even go there several times in a month, as I get used to it from other poker rooms, I find there everything up to date -, so your homepage is terribly out of date. There are plenty already changed details, information, rake count does not match totally, the screenshoots were taken years ago, when the 'My account' page was totally different, no fully detailed description about games, series etc., etc.

5., I can't search for the deposit/withdrawal in the history, like we could do it earlier, I can just see it in the lobby - even I found it after a while, as it is not described anywhere....

6., The notes still not fixed properly, I still experience disappearing notes...

7., I liked your live chat, now you do not have it, okay I can live with that, too, but it is nuts, that you expect, instead of a 2 minutes conversation, someone will wait 24-72 hours for an email answer, and I must answer back and again wait days... to be honest no online business can keep customers with this kind of policy, mentality, this is more than basic.
(I just have an ongoing 'conversation' since 2 days about a 'disappeared' deposit, you asked a screenshoot after few hours my complain, I sent it more than 24 hours ago, and still no answer, when obviously I clearly see I sent it to the correct address.... of course, I stay, but most of the players leave, straight away, after an event like this...)
So probably you should focus for the existing clients same or a bit more than collect new ones and keep posting everywhere on soc medias. Even I understand that one, too, but I can't really accept, that is the first and your already customers are the 'secondary citizens'... - maybe it is just part of the new world 'trend' :)))

8., Great you use crypto, but would be nice straight description, explanation one by one. Also my experience, the BTC deposit/withdrawal is okay, I made 2 in ETH and it is everything just not okay, first I had to wait for a deposit 5-6 hours, now I am waiting for it since Monday, when it was there within an hour, - as everybody can check it....
Do not mention, that you want to use crypto, so you block debit/credit cards without reason....

9., I read the information about updates, I get it someone likes them, but for many of us - as I read the comments about it - totally useless, meaningless, does not improve anything, even make things worse....

10., Totally personal, only about me, but I can't request blocking the casino on my account.

I have the feeling that I forgot something, but I am going to post it asap I have it.

Hope, some of you will take a consideration for sort out the more important, basic things on your client/site/company.

All the best!

I will send all this feedback to the appropriate departments in charge, highly appreciate your comments.

ACR Rep

 

[ACR Rep]

Yes, ACR removed our ability to show our cards completely a few months ago. Nobody knows why they did it, and I agree it was a very strange choice.

ACR uses the hashtag #goodforpoker, so apparently they believe NOT showing your cards is good for poker. This is definitely true - most good poker players would agree with this, they advise that you NEVER show your opponent what cards you are playing because you're only giving them information that they can use against you in a later hand.

However, there ARE situations where we DO want to show our cards... and I think it is a terrible decision by ACR to remove the option entirely. Specifically, I play in a home game every week on ACR with my buddies, we play for fun and to taunt each other relentlessly. LOL ACR allows home games which they set up for us to have fun in a private setting. However, even here, we are not allowed to show our cards to one another. Can you imagine, in a private game, we don't even have the option to show? Showing cards is one of the MAIN ways to taunt your friends in a private home game!!!!!!! How could you turn that option off? It's head-scratching to my group of friends, we don't understand why they did it and we certainly don't agree with it.

Thanks for the feedback, it was sent to the department in charge.

ACR Rep