ACR Thread

[magnetoak47]

I requested a withdrawl and didn't put my bank account or any of my personal information, just my e-mail. Is that right?

 

[ACR Rep]

How does the brazillian payment works? I'm from brazil

Hi and welcome! Each player have specific payment methods available depending on location and our CS department will be more than glad to assist you and look into your account, you just need to send them an email with your inquiries to support@winningpokernetwork.com and you will get full details.

ACR Rep

 

[ACR Rep]

I requested a withdrawl and didn't put my bank account or any of my personal information, just my e-mail. Is that right?

Hi, for cash outs request, players should certify their accounts. Make sure to provide the following documents:

• A picture of the front side of your Driver’s license.
• A recent utility bill under your name.

Plus, if you deposited with a credit card:

• Signed Authorization form
• Copy of the card (s) used to deposit

More info here https://www.americascardroom.eu/play-poker-for-real-money/cashing-out-your-winnings/

This is a normal procedure.

Make sure to send this documents as soon as possible so they can start with the cash out process, by email to security@americascardroom.eu

ACR Rep,

 

[Zorba]

Please contact by email to support@winningpokernetwork.com and make sure to send all evidence and full details of the issue.

ACR Rep

Thanks, I have heard from others that this has happened to, and ACR made good on it, thanks for the email address.

:top:

 

[ACR Rep]

Thanks, I have heard from others that this has happened to, and ACR made good on it, thanks for the email address.

:top:

It was a pleasure to assist you! Stay safe.

 

[Hanosch]

I noticed my account balance is under $1 Million Dollars. Can ACR fix this ASAP please?

This seems to be a major issue right now as i am experiencing the same problem.

Edit: looked at my withdrawls, they somehow booked it into my bank account. I guess i ll use it for the next deposit bonus.

 

[ProfessorGrind]

would really like you to consider hotkeys (for multitabling). Something like up for all in, down arrow for fold, etc. Also, better preset bet sizes (would make games go quicker as well imo)

 

[ozymandias11]

Why there is so many river runners hit all in???
Of course, bigger stack wins in big percentage of the time. strange...

 

[whowantwhat]

Welp I busted my bankroll

Time to play free rolls until I get back into it

 

[ACR Rep]

I noticed my account balance is under $1 Million Dollars. Can ACR fix this ASAP please?

Have you sent an email to our CS team? If so, please be so kind and provide me the email ticket ID. If not, please be so kind and send an email to our team and they are going to contact you directly within 24 hours. support@winningpokernetwork.com

 

[ACR Rep]

This seems to be a major issue right now as i am experiencing the same problem.

Edit: looked at my withdrawls, they somehow booked it into my bank account. I guess i ll use it for the next deposit bonus.

If you still have issues please let me know.

 

[ACR Rep]

I would really like you to consider hotkeys (for multitabling). Something like up for all in, down arrow for fold, etc. Also, better preset bet sizes (would make games go quicker as well imo)

Thank you for the suggestion, I´ve sent it to the team in charge so they can have this into consideration. Have a nice day!

 

[Geyomobama]

How does ACR function in the US after black friday?

 

[Zorba]

I noticed my account balance is under $1 Million Dollars. Can ACR fix this ASAP please?

Please let me know if the reply the ACR rep gave you works, and I'll give it a go.

:top:

 

[Mmurilove]

I would like to suggest a change in the tournament hand history. I believe it would be very beneficial if you inform the buy-in value of the tournaments, as well as, the amount of the prize money eventually received.
In addition, in KO or PKO tournaments, the value of each player's Bounty be informed.

 

[liuouhgkres]

I can't login to ACR. When I start the client it says "The connection to our server has been interrupted. Please check your network..." I don't have problem with internet, I can watch youtube and start pokerstars without problem. How to fix this problem?

 

[ACR Rep]

I would like to suggest a change in the tournament hand history. I believe it would be very beneficial if you inform the buy-in value of the tournaments, as well as, the amount of the prize money eventually received.
In addition, in KO or PKO tournaments, the value of each player's Bounty be informed.

Thanks for the valuable feedback, it has been sent to the department in charge.

ACR Rep

 

[ACR Rep]

I can't login to ACR. When I start the client it says "The connection to our server has been interrupted. Please check your network..." I don't have problem with internet, I can watch youtube and start pokerstars without problem. How to fix this problem?

Hi, first check your inbox/spam folder to see if you got an email from our security dept, if that's not the case, please follow this basic troubleshooting steps:


1. Find your main directory in file explorer!
2. Find ACR/BCP folder
3. Rename it or delete it
4. Delete Americas Card Room / Black Chip Poker from your computer in Control Panel
5. Restart your computer.
6. Check if you have the latest Java Flash player installed to run our software, if not please update it.
7. Delete cookies and cache from your browser.
8. Download and install (Once you download the software the system will request you a location for the files to be saved please at the end of that location add V2 and click on next/run)
9. Sign in

Here is our Direct Download link:

https://americascardroom.eu/downloading/

ACR Rep

 

[liuouhgkres]

Hi, first check your inbox/spam folder to see if you got an email from our security dept, if that's not the case, please follow this basic troubleshooting steps:


1. Find your main directory in file explorer!
2. Find ACR/BCP folder
3. Rename it or delete it
4. Delete Americas Card Room / Black Chip Poker from your computer in Control Panel
5. Restart your computer.
6. Check if you have the latest Java Flash player installed to run our software, if not please update it.
7. Delete cookies and cache from your browser.
8. Download and install (Once you download the software the system will request you a location for the files to be saved please at the end of that location add V2 and click on next/run)
9. Sign in

Here is our Direct Download link:

https://americascardroom.eu/downloading/

ACR Rep

Did everything exactly like you said, still have same problem. When I launch the client it says "The connection to our server has been interrupted. Please check your network. Click the OK button to reconnect."

 

[manitoba420]

ACR to BCP/True money transfer

I don't know if you have made this workmuet, but can we please have network to network P2P transfers!?!?!

And stabilization of the poker client is essential. Please focus of getting it working as it should.

 

[ACR Rep]

Did everything exactly like you said, still have same problem. When I launch the client it says "The connection to our server has been interrupted. Please check your network. Click the OK button to reconnect."

By any chance are you using a third-party App? Sometimes third-party Apps can affect the application functionality. Also, does your computer use an Antivirus? I highly recommend you to check the Application White list of the Antivirus, some antivirus block our application so simply click on allow so you can run the application without any issues.

 

[ACR Rep]

I don't know if you have made this workmuet, but can we please have network to network P2P transfers!?!?!

And stabilization of the poker client is essential. Please focus of getting it working as it should.

Hello, I´ve sent your suggestion to our team in charge so they can have it into consideration.

 

[liuouhgkres]

By any chance are you using a third-party app? Sometimes third-party apps can affect the application functionality. Also, does your computer use an Antivirus? I highly recommend you to check the Application White list of the Antivirus, some antivirus block our application so simply click on allow so you can run the application without any issues.

I uninstalled pokertracker and turned off antivirus. Still have the same problem. Please, help me to fix this problem.

 

[AKQ]

I made a withdrawal on ACR
What type of check does ACR send?
Is it a cashiers check?

 

[ACR Rep]

I uninstalled pokertracker and turned off antivirus. Still have the same problem. Please, help me to fix this problem.

Thanks for let me know, in such case those are the basic troubleshooting steps we can provide you, and to get further instructions, you must send an email to our tech specialist and they will further assist you, please send screen captures, your screen name and full details of the issue and what you've had done, so they can provide you a solution to fix it, to email support@winningpokernetwork.com.

ACR Rep