ACR Thread

[Katyushka4]

Hi and thanks for reaching us, please try to follow this step by step troubleshooting:



1. Find your main directory in file explorer!
2. Find ACR/BCP folder
3. Rename it or delete it
4. Delete Americas Card Room / Black Chip Poker from your computer in Control Panel
5. Restart your computer.
6. Check if you have the latest Java Flash player installed to run our software, if not please update it.
7. Delete cookies and cache from your browser.
8. Download and install (Once you download the software the system will request you a location for the files to be saved please at the end of that location add V2 and click on next/run)
9. Sign in

Here is our Direct Download link:

https://americascardroom.eu/downloading/

Hope this information helps!

ACR Rep

I have already taken these steps. On the previous page you gave the same answer to LJG23.
I installed: Adobe Flash Player ActiveX
Adobe Flash Player NPAPI
Adobe Flash Player PPAPI
Java 8 Update 251
I have removed ACR many times.
Nothing helped. This is the third day that I am trying to rectify this situation.
https://i.imgur.com/KGawXMY.jpg

 

[ACR Rep]

Ok thanks for ur answer. Are u the new acr rep? Because i read on 2+2 that the old one is finished with his job.

We are several agents so no worries, you will always get a reply to your concerns, in a timely manner

ACR Rep

 

[ACR Rep]

I have already taken these steps. On the previous page you gave the same answer to LJG23.
I installed: Adobe Flash Player ActiveX
Adobe Flash Player NPAPI
Adobe Flash Player PPAPI
Java 8 Update 251
I have removed ACR many times.
Nothing helped. This is the third day that I am trying to rectify this situation.
https://i.imgur.com/KGawXMY.jpg

Thanks for let me know, in such case those are the basic troubleshooting steps we can provide you, and to get further instructions, you must send an email to our tech specialist and they will further assist you, please send screen captures, your screen name and full details of the issue and what you've had done, so they can provide you a solution to fix it.

Appreciate your collaboration.

ACR Rep

 

[ACR Rep]

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[Ice Wolf]

I have asked this a couple of times on this thread already and I am just trying to figure out if I am holding on to my tickets for nothing, but will the lower level Sit & Go's to the Venom be coming back before the Venom happens? Currently the only Venom Sit & Go is for step 9. If the lower ones will not be brought back sometime soon could they be brought back before the next Venom? If the second part is not something that you know right now I understand but can I get an answer about the SNGs for the current Venom?

 

[ACR Rep]

I have asked this a couple of times on this thread already and I am just trying to figure out if I am holding on to my tickets for nothing, but will the lower level Sit & Go's to the Venom be coming back before the Venom happens? Currently the only Venom Sit & Go is for step 9. If the lower ones will not be brought back sometime soon could they be brought back before the next Venom? If the second part is not something that you know right now I understand but can I get an answer about the SNGs for the current Venom?

I´ve checked with the team in charge, as they are restructuring the tournament schedule very soon we will have modifications so, I highly recommend you to keep checking the lobby.

 

[winbig]

It´s a display issue, when you refresh the lobby then you will see the correct time set.

Sorry, but this is more than a "display issue" as the player is never seated (I've ran into this before, and the only fix is to log out/back in)

 

[winbig]

What's wrong with this picture?

(Hint: It's been MONTHS since live support has been available.)

 

[ACR Rep]

Sorry, but this is more than a "display issue" as the player is never seated (I've ran into this before, and the only fix is to log out/back in)

In this case, please be so kind and send the report to support@winningpokernetwork.com with full details about it and our CS team will escalate the issue to the development team. Make sure to include screenshots and video clips if you have them.

 

[ACR Rep]

What's wrong with this picture?

(Hint: It's been MONTHS since live support has been available.)

Thank you for the feedback, I´ve sent it to the team in charge. Notice that if you click on it, it will drive you to the support page and there you can check our CS email address.

 

[winbig]

Thank you for the feedback, I´ve sent it to the team in charge. Notice that if you click on it, it will drive you to the support page and there you can check our CS email address.

Yes, that's true, but it's making it out like you still offer live chat....

 

[Claudiunm]

Hello!
My computer is broken. I'm only playing on my smartphone and I'm not able to access the CardsChat freerools over the phone. How do I access freerools on my smartphone until my computer is fixed?

 

[ACR Rep]

Hello!
My computer is broken. I'm only playing on my smartphone and I'm not able to access the CardsChat freerools over the phone. How do I access freerools on my smartphone until my computer is fixed?

Hello, please be so kind and notice that our web version only offers: Jackpots, Sports, Casino, and Cashier features.

 

[Bambini7777]

Hello, I would like to look at a document confirming that you have been certified to a random number generator, at itechlabs

 

[winbig]

Hi and thanks for reaching us, please try to follow this step by step troubleshooting:

6. Check if you have the latest Java Flash player installed to run our software, if not please update it.
Hope this information helps!

ACR Rep

Java and Flash are separate entities.....and both are pretty much obsolete going by today's standards......are there any plans on getting into the 21st century as far as the client software is concerned? This could be causing a lot of the performance issues that many have......just my 2c

 

[ACR Rep]

Hello, I would like to look at a document confirming that you have been certified to a random number generator, at itechlabs

Hello, you can find full details here: https://www.americascardroom.eu/poker-customer-support/security-and-integrity/

 

[Ice Wolf]

Where is the Venom Marketplace mentioned on your website at for me to sell my venom tickets, because I am not a fan of the current cyclone 3 max structure?

Never mind misread the article the first time I read it, guess I'll hold on to the tickets until next time and hope we get a return to the old satellite structure because I think the current satellite structure is waste of time.

 

[ACR Rep]

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[ACR Rep]

Hi everyone,

We had some technical issues. We have resume all game play and tournaments.

We apologize for the inconvenience.

 

[Nikolay Nakhaev]

Hi everyone,

We had some technical issues. We have resume all game play and tournaments.

We apologize for the inconvenience.

very disappointing
I was the chip leader of the club's tournament today and the tournament was stopped for technical reason

 

[Nikolay Nakhaev]

very disappointing
I was the chip leader of the club's tournament today and the tournament was stopped for technical reasonView attachment 274242

[emoji854][emoji854][emoji854][emoji20][emoji20][emoji20][emoji57][emoji57][emoji57]

 

[FastOne]

[emoji854][emoji854][emoji854][emoji20][emoji20][emoji20][emoji57][emoji57][emoji57]View attachment 274243

And I was in 3rd place. :_(

 

[Nikolay Nakhaev]

this is the opinion of a minority of players
I am not a bot and quite often get prizes in this room
especially when playing in a club the game is much more honest than in other versions[emoji3166][emoji3166][emoji3166]

 

[Ice Wolf]

Hello, you can find full details here: https://www.americascardroom.eu/poker-customer-support/security-and-integrity/

Lol, needs to be a thumbs down option too for stuff like this.

 

[ACR Rep]

Hi everyone,

We had some technical issues. We have resume all game play and tournaments.

We apologize for the inconvenience. [/quote
I was refunded thank you for your support.

We apologize for the tech issues from yesterday. All tournaments have been suspended and then have been unpaused and run without any issues. However, some of them were canceled NOT all of them. If you received the message that the tournament was canceled, you should have received the compensation in your account. (ONLY if the tournament was canceled) You can check our cancelation policies here: https://www.americascardroom.eu/tournaments/rules/