ACR Thread

[ACR Rep]

It doesn’t allow me to send a private message because I am a new user

Receivers name:
Jose Alberto Cruz Cambronero

Senders name:

Brian tapia

Mtcn: 15008911


Amount $500

Thanks for the information provided, our department in charge will look into it and I'll get back to you via private message.

ACR Rep

 

[Ice Wolf]

I just got KO'd in a tournament where I came in 16th where 7 guys had less than 1/2 a BB and were not paying blinds or antes. There were at least 15 hands played at my table with only three guys being dealt into the hand being killed by the blinds till only one of us was left. When the guy knocked me out no hands were being played and there were still 7 people at the table, mean while the other table had one player with the same problem. I took pictures and will be emailing support but shouldn't I at least get the prize money ahead of the 7 guys that weren't being dealt into the hand. Not to mention where I could have finished if I wouldn't have been hit by the blinds like crazy and been able to fold some of the hands I was forced to play because I was hit by the blinds like this? I took screen shots but it's a pain to upload them here. I am going to email support with the pics and I may upload them here later. It was only a freeroll but the difference in where I finished and where I should have finished is at minimum a buck.

 

[Astokato]

you do not support skrill now. this may change soon; I also want to discuss the huge late reg from 90 to 300 min that almost all tours have. but I will open a thread for the players to give their opinion.

 

[blanktheman]

Anyone know why ACR are asking for my id, proof of residence and bank card copies. is this legal? This is the internet , surely we are careful who we give our personal details to. And why am i being asked suddenly for all the details after i've been playing acr for a few months.

 

[ACR Rep]

I just got KO'd in a tournament where I came in 16th where 7 guys had less than 1/2 a BB and were not paying blinds or antes. There were at least 15 hands played at my table with only three guys being dealt into the hand being killed by the blinds till only one of us was left. When the guy knocked me out no hands were being played and there were still 7 people at the table, mean while the other table had one player with the same problem. I took pictures and will be emailing support but shouldn't I at least get the prize money ahead of the 7 guys that weren't being dealt into the hand. Not to mention where I could have finished if I wouldn't have been hit by the blinds like crazy and been able to fold some of the hands I was forced to play because I was hit by the blinds like this? I took screen shots but it's a pain to upload them here. I am going to email support with the pics and I may upload them here later. It was only a freeroll but the difference in where I finished and where I should have finished is at minimum a buck.

May I have the Tournament ID so that I can check it with the team in charge.

 

[ACR Rep]

Anyone know why ACR are asking for my id, proof of residence and bank card copies. is this legal? This is the internet , surely we are careful who we give our personal details to. And why am i being asked suddenly for all the details after i've been playing acr for a few months.

This is a normal procedure in the poker industry. We request documents so we can make sure you are the account owner. Here you can find our cash out requirements: https://www.americascardroom.eu/pla...t-your-winnings/general-cash-out-information/

 

[Ice Wolf]

May I have the Tournament ID so that I can check it with the team in charge.

They already got back to me and added to my account.

 

[notoriousBDC]

wont let me deposit

I have made a few deposits and now it keeps saying card is declined but ihave spoke to the bank nd they said it is not declined on their end! I have sent emails and haven't herd anything back from ACR support !already missed out on tourneys I wanted to play in so maybe you can help me get this fixed please!! user name on ACR is notoriousbdc

 

[ACR Rep]

They already got back to me and added to my account.

Understood. If you need help in the future, let me know. I´ll be more than glad to assist you.

 

[ACR Rep]

I have made a few deposits and now it keeps saying card is declined but ihave spoke to the bank nd they said it is not declined on their end! I have sent emails and haven't herd anything back from ACR support !already missed out on tourneys I wanted to play in so maybe you can help me get this fixed please!! user name on ACR is notoriousbdc

Just to be cleared, the times you have tried, no funds were deducted, right? The main issue is that you cannot use the card to deposit, every time you try you get the decline error? If so, please do not try more attempts. Confirm to me if no funds were deducted, then I will check with the team.

 

[Sdub2020]

Any chance of us getting an App for android?

 

[ACR Rep]

Any chance of us getting an app for android?

We do have a web version where you can use our poker client in almost every device. Notice that currently, we only have Sports, Casino, Jackpots, and Cashier available. Soon we are going to add MTTs. Just open this link in your device and login as usual. https://www.americascardroom.eu/

 

[notoriousBDC]

Just to be cleared, the times you have tried, no funds were deducted, right? The main issue is that you cannot use the card to deposit, every time you try you get the decline error? If so, please do not try more attempts. Confirm to me if no funds were deducted, then I will check with the team.

correct no funds were taken from my card ! I also sent a email to them containing a picture of the card and my drivers license and a water bill just incase they need to verify my account . also tried another card that was also declined but no funds were taken from it also . I went tot the gas station to see if my card would work after I talked to the bank to make sure it was not them declining it and they said it was not any problems in their end . my card worked at the gas station as well. so I don't understand why it wont work. thanks for your help!

 

[Sdub2020]

We do have a web version where you can use our poker client in almost every device. Notice that currently, we only have Sports, Casino, Jackpots, and Cashier available. Soon we are going to add MTTs. Just open this link in your device and login as usual. https://www.americascardroom.eu/

Yeah I know. Just was wondering if you will have a real app. Great news that you're adding the mtt to mobile nice! Thanks for quick response!

 

[PHX]

Must say I am pleased with ACR service on withdrawals. The last two weeks I have done 2 withdrawals one via Bitcoin and the other via ecoPayz. Both were completed in 18 hours. Thank you guys for the great service. Keep it up.

 

[notoriousBDC]

correct no funds were taken from my card ! I also sent a email to them containing a picture of the card and my drivers license and a water bill just incase they need to verify my account . also tried another card that was also declined but no funds were taken from it also . I went tot the gas station to see if my card would work after I talked to the bank to make sure it was not them declining it and they said it was not any problems in their end . my card worked at the gas station as well. so I don't understand why it wont work. thanks for your help!

any word yet on whats going on ????????

 

[ACR Rep]

Yeah I know. Just was wondering if you will have a real app. Great news that you're adding the mtt to mobile nice! Thanks for quick response!

It was a big pleasure to clarify your doubts! Have a wonderful day.

 

[ACR Rep]

Must say I am pleased with ACR service on withdrawals. The last two weeks I have done 2 withdrawals one via Bitcoin and the other via ecoPayz. Both were completed in 18 hours. Thank you guys for the great service. Keep it up.

We do REALLY appreciate your comment! Thank you so much for your preference! Please stay safe

 

[ACR Rep]

any word yet on whats going on ????????

Hello, we had downtime for maintenance. Please be so kind and check more inf here: https://twitter.com/ACR_POKER/status/1273050263704801281

 

[ACR Rep]

correct no funds were taken from my card ! I also sent a email to them containing a picture of the card and my drivers license and a water bill just incase they need to verify my account . also tried another card that was also declined but no funds were taken from it also . I went tot the gas station to see if my card would work after I talked to the bank to make sure it was not them declining it and they said it was not any problems in their end . my card worked at the gas station as well. so I don't understand why it wont work. thanks for your help!

Thank you so much for certifying the account, we do ask for documents when you request a cash-out, as all the gaming companies do it. Keep in mind every time you register a new card you should send the info of that card, more info here: https://www.americascardroom.eu/pla...t-your-winnings/general-cash-out-information/

Regarding the issue with the card, the processor only allow to register 3 cards per month. You would be able to register a new card after 27 days. So, I recommend you use the card you previously had register. Make sure to delete cookies and cache before trying to deposit, then open the poker client and try to deposit. Let me know how it goes.

 

[Mohamed48]

I could not deposit via Skrill. Is there a very simple explanation of the method of depositing?

 

[ACR Rep]

I could not deposit via Skrill. Is there a very simple explanation of the method of depositing?

The best option is Bitcoin or Cryptos. You can check here more details about how to deposit with Bitcoin: https://www.americascardroom.eu/bitcoin-poker/ Make sure to check the useful videos.

You can check all the methods we currently have: https://www.americascardroom.eu/play-poker-for-real-money/

 

[ACR Rep]

Bomb Pots Hours

Get ready for an explosion on the felt! Starting tomorrow (Saturday, June 20th) until July 17th, Bomb Pot Hours drop daily from 9am-10am ET and 6pm-7pm ET. All cash tables except Capped and Blitz.

More info here: http://ow.ly/zWTz50A9ylw

#ACR #Poker #BombPots #PokerLife #PokerFun #PokerWorld #OnlinePoker


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[HerbPuffer]

Is there a schedule for OSS or MOSS(if there is a MOSS this time around) to be found somewhere?

 

[ACR Rep]

Is there a schedule for OSS or MOSS(if there is a MOSS this time around) to be found somewhere?

Hello! Currently, we are only offering OSS promotion. Have a great day and stay safe!