ACR Thread

[jaymfc]

By any chance, do you have another computer? If not, please provide me the general specifications of your computer (OS system, RAM, etc.)

Other thing, by any chance, which web browser do normally use?

I use chrome. yes I have a laptop, not sure which browser.

my desktop is windows 10 pro, 8gb RAM

 

[Donkey_Mike]

@ACR_Rep

YAY!!!!!

...4 Free-rolls to register to (timestamp: 2:52pm ,MST) simultaneously with-in 15 minutes of each other, back-2-back!!!

Let's stress test all this and get WPN's websites back up to par.

Note to coders: Please run and let us play the/these tourney/games to the final table before cutting off game play.

 

[Donkey_Mike]

Originally Posted by
orchidra

Legend



"Can't add much to the above, other than thank you ACR Rep for the updates and your help.

From a retired computer programmer."
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Not actually in "IT" programmer/coder/etc., but have always thought of myself as a "beta" tester,as a user.
[FONT=NotoSans, Lato, arial, sans-serif]
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[FONT=NotoSans, Lato, arial, sans-serif]If it wasn't for people like US, that take the time to 'detail' a "bug" that was found/questioned, a whole plethora of code would/could be lost in translation.
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“Well, Mr. Frankel, who started this program, began to suffer from the computer disease that anybody who works with computers now knows about. It's a very serious disease and it interferes completely with the work. The trouble with computers is you *play* with them. They are so wonderful!!! You have these switches - if it's an even number you do this, if it's an odd number you do that - and pretty soon you can do more and more elaborate things if you are clever enough, on one machine.

After a while the whole system broke down. Frankel wasn't paying any attention; he wasn't supervising anybody. The system was going very, very slowly - while he was sitting in a room figuring out how to make one tabulator automatically print arc-tangent X, and then it would start and it would print columns and then bitsi, bitsi, bitsi, and calculate the arc-tangent automatically by integrating as it went along and make a whole table in one operation.

Absolutely useless. We *had* tables of arc-tangents. But if you've ever worked with computers, you understand the disease - the *delight* in being able to see how much you can do. But he got the disease for the first time, the poor fellow who invented the thing.” --Richard P. Feynman, Surely You're Joking, Mr. Feynman!: Adventures of a Curious Character

 

[Roger1960]

I got my tourneys back today, they disappeared last night. You have to understand it was a problem and got fixed. Different ones show up and get fixed. This is a huge program and they are working on it.
I did also notice some 100.00 free rolls. I registered and will help them iron out the bugs, and maybe make some cash.

 

[kkonicke]

Thank you for the information provided, I sent it to the upper management.

This was resolved and my account was credited. Thank you for having them look into it. My only other complaint about ACR aside from working out the software kinks, is my treatment by live chat specialist Ethan A. You should have you upper management fire that guy. He was extremely rude to me on Tuesday when I talked to him and abruptly ended chat twice on me...which is basically hanging up on a customer. That guy has no business doing customer service work for anyone.

 

[Cajin007]

Any word .....

Current Update: Downtime is over, we have Cash Games back up and d MTTs will be in the lobby shortly. It's a limited offering for this afternoon.

Are the MTT update complete, with more games made available at later dates?
Or is this a beta test, which after some time MTT's will Downtime to bug fix?

 

[smallfrie]

By any chance, do you have another computer? If not, please provide me the general specifications of your computer (OS system, RAM, etc.)

Other thing, by any chance, which web browser do normally use?

ACR Rep I have software running fine on my desktop. I have tried over and over to install it on my laptop and get the same error every single time.

 

[Cajin007]

Antivirus .....

ACR Rep I have software running fine on my desktop. I have tried over and over to install it on my laptop and get the same error every single time.

Is it possible whatever antivirus you have running is code checking the file causing the EBUSY Error?

Sometimes depending on user privilege level, certain system resources are locked out, to prevent unwanted alterations.

 

[smallfrie]

Is it possible whatever antivirus you have running is code checking the file causing the EBUSY Error?

Sometimes depending on user privilege level, certain system resources are locked out, to prevent unwanted alterations.

Thanks, that did not even cross my mind because I have the same Malwarebytes Premium lifetime on my desktop, but you were right, on my laptop I turned all the real time Malwarebytes toggles to off until Americas Card Room finished the "live update" with no error, then turned Malwarebytes back on and everything is working fine now. Thanks again.

 

[Nikolay Nakhaev]

Please tell me, what about withdrawal and deposit, only EcoPayz wallet works ?????

 

[johnwat2]

Playing the freerolls on ACR, 4 of them. 3 cancelled during play, one to go? Sorry but not quite there yet.:beerglass

 

[MemphisGrind]

Pretty sure this last one is Over as well lol haven't even started break and it's been 10 min lol oh well had fun running it up I guess haha

 

[XYZ2123]

Playing the freerolls on ACR, 4 of them. 3 cancelled during play, one to go? Sorry but not quite there yet.:beerglass

Pretty sure this last one is Over as well lol haven't even started break and it's been 10 min lol oh well had fun running it up I guess haha

Two freerolls still running and in the lobby. The other two totally disappeared. The other buy-in MTTs are still running too, but I'm weary of buying in.

 

[POKERRANSOM]

has anyone who has been waiting on a refund recieved it. i have two tounaments that have not been refunded to me

 

[POKERRANSOM]

Hi Everyone!

This thread is for answering any of your questions or concerns, so feel free to ask and I will be more than glad to assist you.

As the ACR Rep, my goal will be to make sure your opinions and feedback are heard by those making the decisions and help make sure your experience at America's Cardroom is a good one.

You can inquire about topics like:

• Customer Support
• Withdrawals
• Deposits
• Tournaments
• General inquires

We look forward to hearing from you!

The ACR Staff

can you tell me if your company has issued any refunds to players that were cut off from tournaments yet

 

[bablovod]

I have a problem when getting the right to move, I do not see the table if it is in the background. previously, the table immediately appeared in the foreground. is it possible to fix this in the settings? if Yes, prompt as, it is possible a screen. I'm having trouble with English. very want to the table immediately activated.
Thanks.

 

[POKERRANSOM]

Update: In a couple of hours all refunds will be done. And Sunday tournaments will be getting in the Lobby.​

ACR rep have all the refunds been done. If so im still missing mine would you be able to do something about it

 

[Djmyers]

Software/server upgrade

i do not understand how this process has rolled into a second week of issues...keep getting same response from live chat stating it is a volume issue...CS has quit answering the phone (I have waited up to 30 min without anyone ever answering)...can someone please enlighten me as to any reasonable justification for this dilemma??

 

[pjokay]

How is ACR doing with reinstating tournaments. Will the Venom steps be back on soon or is this an uncertain timeframe?

 

[Gildog89]

Is PT4 working for anyone on ACR right now? I can't get it working.

 

[pjokay]

Is PT4 working for anyone on ACR right now? I can't get it working.

Have not been tournaments on when I have tried to login but if I see any I can test it against will let you know. They may not have been able to program the update though.

 

[Becky Eubanks]

To All Members:

This thread is here for these reasons only as stated in the first thread!

• Customer Support
• Withdrawals
• Deposits
• Tournaments
• General inquires

It is not here for you to whine about ACR - if you don't like the site play elsewhere.

They have updated their software and all issues with that update have obviously not been resolved yet. Please stop asking for updates and complaining about issues that are a result of the update. The rep will post updates for you - no need to ask for them.

We will be deleting ALL posts that are not related to the above topics and all posts asking for updates and complaining about issues that are a result of the update. If you want to do that you can do it here:

ACR/BCP Update

Thank you Debi !!!!

 

[ACR Rep]

This was resolved and my account was credited. Thank you for having them look into it. My only other complaint about ACR aside from working out the software kinks, is my treatment by live chat specialist Ethan A. You should have you upper management fire that guy. He was extremely rude to me on Tuesday when I talked to him and abruptly ended chat twice on me...which is basically hanging up on a customer. That guy has no business doing customer service work for anyone.

I'm really sorry about this, I sent the report to the Supervisors.

 

[ACR Rep]

ACR Rep I have software running fine on my desktop. I have tried over and over to install it on my laptop and get the same error every single time.

Could you please provide me the general specifics of your laptop (RAM, OS, Antivirus, etc)

EDIT: Sorry....few minutes ago read the Cajin007 comments, thanks for the support!

 

[ACR Rep]

Please tell me, what about withdrawal and deposit, only EcoPayz wallet works ?????

If you have the option available, yes it works!