ACR Thread

[nunch92]

On the lower left hand corner there is the little stat summary button, I've seen this blank out during times when my machine seemed overworked (although I can't imagine the problem lying anywhere besides the software) by multiple tables/apps even though I've never had the lobby fail to open? If it's really bugging me or making me think I'm hacked I'll close everything and reboot. This always fixes the problem I had? :vroam::bike:

Weird.. I've noticed that any time my lobbies wont open, closing and reopening ACR always fixes the problem. Can still get annoying and I'm not sure what causes this to happen.

 

[lionel85]

Lately when I have started more than two tournaments on ACR, the lobbies won't open and I'm stuck playing a tournament without knowing how many people are left, the average stack, etc... Anybody else have this problem and know how to fix it?

close all for a second and reset your computer its non common

 

[emk211]

Wtihout fail....Afraid Not

Yes, once again I am forced to deal with a problem that only happens on ACR, lost power during a game, when I logged back on, my account was already in use? WTF.

 

[Shady Slim]

Yes, once again I am forced to deal with a problem that only happens on ACR, lost power during a game, when I logged back on, my account was already in use? WTF.

Do you have power backup for your modem? Sounds like it kept your connection alive while the power was out. If it happens again, unplug the modem, wait 10 seconds and power it back up.

 

[ssangyongpoker]

its common.. i feel like there is too much traffic on ACR and sometimes they cannot handle it

thats why the lobbies won't open and the stats won't refresh

 

[KoreasFinest213]

Hi Everyone!

This thread is for answering any of your questions or concerns, so feel free to ask and I will be more than glad to assist you.

As the ACR Rep, my goal will be to make sure your opinions and feedback are heard by those making the decisions and help make sure your experience at America's Cardroom is a good one.

You can inquire about topics like:

• Customer Support
• Withdrawals
• Deposits
• Tournaments
• General inquires

We look forward to hearing from you!

The ACR Staff

I just won a ticket today abiut an hour ago to Step 2 of the Venom, but it states that it expires 4/14/19 which is today. Im the only 1 registered for the Step 2, if midnight hits and thebdate changes to 4/15/19 will my ticket expire? I only won it hours ago.

 

[ACR Rep]

Well, well
https://www.americascardroom.eu/banned-accounts/

Bot infested site - want my business back, ban at least 100 bots and sue someone!

You can send your report here at support@americascardroom.eu with the Hand IDs or the tournament IDs so our Security department can check them.

 

[ACR Rep]

So this will be short. I decided to download your v2 client to see how it was and what not but I was never able to login. Here's the thing though, I am able to login into the regular client and my account with the same password I was trying to use with the v2 client so it is not an issue with the password but the client or some part of it. Not sure if anyone else has had this issue but just wanted to make you aware

Hello, you should create a new account so you can test it out.

 

[ACR Rep]

Yes, once again I am forced to deal with a problem that only happens on ACR, lost power during a game, when I logged back on, my account was already in use? WTF.

By any chance do you play in other computers?

 

[Smokewood]

You can send your report here at support@americascardroom.eu with the Hand IDs or the tournament IDs so our Security department can check them.

How much does that position pay? Oh, you aren't offering me a job is security... lol

Dude, It isn't the players' responsibility to police the site, it is ACR's job to have a fair and balanced game.

I vote with my wallet... see ya

 

[ACR Rep]

How much does that position pay? Oh, you aren't offering me a job is security... lol

Dude, It isn't the players' responsibility to police the site, it is ACR's job to have a fair and balanced game.

I vote with my wallet... see ya

As you may noticed, we have the first and only transparent & verifiable reimbursement policy. Our security team works every day in order to have a safe environment, however if you need to re check any hand history, you should send it to the email I previously provided.

 

[Cody5991]

Hello, you should create a new account so you can test it out.

That is the worst thing I have ever heard in all honesty...Nothing against you personally but this is what your answer says to me...yeah are product is not ready and vs fixing it ourselves you should go out of your way to create another account. I get it is in beta but I wont be creating another account so when elementary issues are fixed let me know and I will for sure give the new client a spin.

 

[ACR Rep]

That is the worst thing I have ever heard in all honesty...Nothing against you personally but this is what your answer says to me...yeah are product is not ready and vs fixing it ourselves you should go out of your way to create another account. I get it is in beta but I wont be creating another account so when elementary issues are fixed let me know and I will for sure give the new client a spin.

Noticed that due to is a Beta version, you will be playing for play money, not real money.

 

[Smokewood]

As you may noticed, we have the first and only transparent & verifiable reimbursement policy. Our security team works every day in order to have a safe environment, however if you need to re check any hand history, you should send it to the email I previously provided.

Good job on the second player now listed.
https://www.americascardroom.eu/banned-accounts/

Just go ahead and ban the entire country of Latvia - seriously.
:top:

 

[SirYivx]

Good job on the second player now listed.
https://www.americascardroom.eu/banned-accounts/

Just go ahead and ban the entire country of Latvia - seriously.
:top:

You do realize bots are not inclusive to just ACR, right? At least ACR is refunding players for it.

 

[Smokewood]

You do realize bots are not inclusive to just ACR, right? At least ACR is refunding players for it.

They are late in the game here. I am glad they are starting to take action.

2 down - lots to go....

 

[ACR Rep]

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[TravelerLloyd]

I Cashed

Is there anyway i can get a screenshot of the cash finishes I had in the $10 freerolls. I wanted to get ranked on CardsChat and have it apply here. I did not know I needed a screenshot of the finish?"

Is there anyway my name on there is : TravelerLloyd and I had two cash finishes, one was a 2nd place finish and the other wa like 7th or 8th.

From now on I will try to take a screenshot of the finish, bu I dont really know how to do that but can try.

Thanks in advance!

Hi Everyone!

This thread is for answering any of your questions or concerns, so feel free to ask and I will be more than glad to assist you.

As the ACR Rep, my goal will be to make sure your opinions and feedback are heard by those making the decisions and help make sure your experience at America's Cardroom is a good one.

You can inquire about topics like:

• Customer Support
• Withdrawals
• Deposits
• Tournaments
• General inquires

We look forward to hearing from you!

The ACR Staff

 

[Cody5991]

Noticed that due to is a Beta version, you will be playing for play money, not real money.[/QUOT

I get that it is a beta just also have been able to login to my account in every other beta I have ever tested so I do feel it is important but you guys may not fair enough but once that is fixed I will be more than happy to give it another go

 

[BigRivers]

Just curious if tournaments and cash games are going mobile any time soon?

 

[John_3_16]

ACR just crashed for me. Anyone else??? Saved pics for proof... OK. Took about 10 minutes but they reconnected. Only 1 to go for the win...

God bless...

Note: Main screen not showing any games. S&C & Beast pot totals not moving. We did get our game finished...

No game sign ups. No account access. Some kind of server problem or maybe maintenance? Hopefully not more DDos attacks. It is down right now. Wed 17, 2019 02:48am EST

 

[SirYivx]

ACR just crashed for me. Anyone else??? Saved pics for proof... OK. Took about 10 minutes but they reconnected. Only 1 to go for the win...

God bless...

Yes same for me. Came here to see if it happened to anyone else. Just completely disconnected me from server. I restarted it and it's up and running now.

 

[TRocker69]

Actually I'm pretty tried of watching the same old players at every table I play on winning every hand they play,programmed poker is fixed. Always remember that these poker sites are designed to make money,not let us build. Just say no to WPN,if you want to play poker and actually cash some good money,go to a casino.

 

[John_3_16]

I agree.

Yes same for me. Came here to see if it happened to anyone else. Just completely disconnected me from server. I restarted it and it's up and running now.

Just shut down ACR & restarted the poker client. Everything seems to be working again. My win was registered. All is ok again.

God bless. :idea: :dancing2:

 

[TRocker69]

Not cool WPN

ACR just crashed for me. Anyone else??? Saved pics for proof... OK. Took about 10 minutes but they reconnected. Only 1 to go for the win...

God bless...

Note: Main screen not showing any games. S&C & Beast pot totals not moving. We did get our game finished...

No game sign ups. No account access. Some kind of server problem or maybe maintenance? Hopefully not more DDos attacks. It is down right now. Wed 17, 2019 02:48am EST

Last time they went through the so called DDos attacks I got skrewed big time. I was in a 7500 GTD with a $30 buy in, already ITM sitting at a little over $200 coming no matter what and still had plenty of chips,I was jamming, playing good.Then the POS WPN site I was playing at crashed and I couldn't get back in,I was so pissed off. Well the site was down for like a few days and when it came back on,I was only refunded the buy in of $30,not the money that I would have got if I were to go out at the point of the crash which was over $200,we were already ITM WTF and I could have placed even better or won who knows. I quit playing there after that,terrible sites. Remember online poker sites are designed to make money:dancing2: