ACR Thread

[Lefty Blue]

THANKS

I got a chance to play on my computer last night for a bit.
VERY NICE experience!

BUT on my Android phone not so simple.

It appears to be very limited.
Is there a link about "How to play on a phone"?

LeftyBlue

 

[Rocky87345]

Can't log in

It says :"Bad user code or password" I've reset my pw multiple times and still it's not letting me in. I don't live in a restricted US state, so idk why this is happening. Also the cpu I'm using is pretty new, so I know that's not the problem. Should I uninstall and then reinstall?

 

[Poker Orifice]

Hello, If you check our terms and conditions it says:


9. DORMANT or INACTIVE ACCOUNTS/ACCESS FEE: https://www.americascardroom.eu/poker-customer-support/terms-and-conditions/


Just as Vfranks said.


If you need help or have any questions please let me know!

But I couldn't get onto my account because of an update done by ACR (WPN) making my computer become useless at the time (& still). When I signed up to A.C.R. & made deposits, I was doing so with hopes of being able to play. The only reason I haven't been able to is because your site chose to do an update that excluded players using WinVista. If you were to look back through this thread you'll see where I was inquiring about the software update & what could I do about it while on a computer with WinVista. Trust me... I hoped to be using the 'new'(?) computer ages ago.


I picked up a tablet thinking I'd be able to play occasionally on it prior to getting my computer running but I was unable to login with it (this was ~6mos. ago).

 

[Poker Orifice]

Don't worry, let's do the following soon as you can please log in to your computer (Try with both skins, remember that you are only able to log in one skin at the time) And let me know if you were able to.

Thank-you!

Unfortunately I haven't been able to get my new(?.. not really new anymore but new as in 'unused'.. sigh) computer up & running yet. I have an insane schedule at times, ie. this week working each night til' close to 10pm while also caring for my partner (who has chronic illness) & dealing with my own stage 4 cirrhosis liver disease. Thing is.... 'soon' I will have some spare time & I'm hoping to be able to start playing a bunch of online poker a few days/week and ACR is one of the sites I'd like to focus most of my play on.

Thanks for your help. I do really appreciate it.

 

[Rocky87345]

I don't think I've been inactive for over 12months, but then again, I don't know for sure. I was never notified of my account being inactive by e-mail, so I don't think this is the case either. Could it be that I should download from a different browser? For example with Microsoft Edge instead of Internet Explorer?

 

[John_3_16]

as forklift boy unloads my truck trying desperately to sign up for "All CC members" and the "25+ posts" freerolls BUT CC doesn't make it easy -- unless I'm missing something. I probably am.

HELP anyone please.

Lefty aka Lee

Check post #1 again. Your access to the passwords is on the exact day of the game and may be as late as 15 minutes before it starts. Your time of posting looks like Friday at 11:00am for the Saturday and Sunday games. Too early.

Hope this helps. GL and God bless.

 

[ACR Rep]

I do like ACR very much as a Grinder, I love freerools and they have lot´s of them
I keep playing at ACR

I'm very glad to know that, If you need help or have any questions please let me know.

 

[ACR Rep]

I got a chance to play on my computer last night for a bit.
VERY NICE experience!

BUT on my Android phone not so simple.

It appears to be very limited.
Is there a link about "How to play on a phone"?

LeftyBlue

I'm very glad to know that you were able to play and also that you were able to complete the deposit. Also by limited you mean that not all the games are available right? Our development team are working very hard so they can release more games soon.

 

[ACR Rep]

Rewards button and deposit button not working this morning.

Please be so kind and check if you have the latest Java and Flashplayer version updated. If so, please try to close the application and then open it again and check if the buttons are working fine. If not please let me know.

 

[ACR Rep]

It says :"Bad user code or password" I've reset my pw multiple times and still it's not letting me in. I don't live in a restricted US state, so idk why this is happening. Also the cpu I'm using is pretty new, so I know that's not the problem. Should I uninstall and then reinstall?

May I have your nickname so I can check the status of your account.

 

[ACR Rep]

But I couldn't get onto my account because of an update done by ACR (WPN) making my computer become useless at the time (& still). When I signed up to A.C.R. & made deposits, I was doing so with hopes of being able to play. The only reason I haven't been able to is because your site chose to do an update that excluded players using WinVista. If you were to look back through this thread you'll see where I was inquiring about the software update & what could I do about it while on a computer with WinVista. Trust me... I hoped to be using the 'new'(?) computer ages ago.


I picked up a tablet thinking I'd be able to play occasionally on it prior to getting my computer running but I was unable to login with it (this was ~6mos. ago).

I'm really sorry, the poker application does not support XP or Windows Vista anymore. You could play our application on your mobile phone. Just open the following link on your phone: https://www.americascardroom.eu/

 

[Robmrjet]

Please be so kind and check if you have the latest Java and Flashplayer version updated. If so, please try to close the application and then open it again and check if the buttons are working fine. If not please let me know.

It was your site.
Your support told me they were undergoing "maintenance".........again.

No problem, it was back up that afternoon when I got off work.

~~~SIDE NOTE~~~
I've been told 7 times so far by ACR support in LiveChat and over the Phone,... to make sure I have the latest Java and Flashplayer updates in the last 6 weeks when encountering issues with the ACR poker client.
So far....the PERFECT FIX has always been.....
just cut the site off until ACR........is done with "maintenance"(?).

uh-huh....
that's worked everytime.

Curious thing....BOL, pokerstars, and Bravada.......seem to work just fine when ACR tells me I need to check for the lastest updates.

So does every other site I visit to stream movies, download movies, stream radio, Skype with my kids, and......
well, lets just say everything works but ACR when I get that suggestion.

But thanks for the 8th suggestion to check for the updates.

I've come to learn that when I have a problem with ACR,
ACR has a problem with ACR.
I just ask questions then to see if the answers ever change. :bandit:
Just because I can.

 

[Robmrjet]

I'm really sorry, the poker application does not support XP or Windows Vista anymore. You could play our application on your mobile phone. Just open the following link on your phone: https://www.americascardroom.eu/

But I couldn't get onto my account because of an update done by ACR (WPN) making my computer become useless at the time (& still). When I signed up to A.C.R. & made deposits, I was doing so with hopes of being able to play. The only reason I haven't been able to is because your site chose to do an update that excluded players using WinVista. If you were to look back through this thread you'll see where I was inquiring about the software update & what could I do about it while on a computer with WinVista. Trust me... I hoped to be using the 'new'(?) computer ages ago.


I picked up a tablet thinking I'd be able to play occasionally on it prior to getting my computer running but I was unable to login with it (this was ~6mos. ago).

I see where the ACR rep gave you the link to play on the mobile App.
A HEADSUP for you ......all you can play on that mobile app is the Jackpot games.
The regular poker lobby is NOT available on it. You will not be able to access the Tournament lobby, SNG's, or anything other than the Jackpot games.

just some info...

 

[Robmrjet]

I'm really sorry, the poker application does not support XP or Windows Vista anymore. You could play our application on your mobile phone. Just open the following link on your phone: https://www.americascardroom.eu/

Will PokerOrifice be able to access the full poker client on that mobile site?

 

[Lefty Blue]

So this is

What I get on my Galaxy j7 Prime using the Chrome browser. Where do I go from here?

 

[Larry Robbins]

Interesting Fact About ACR Software

The software hang up when for no reason - especially, when it is expecting a fold.
It is programmed - spossed to be Random - check the random generator - SIPPY expects it needs work - before you may offer it as a legit site. Need to force quit it again to going the game.

Thank you,

Sippy

 

[ACR Rep]

What I get on my Galaxy j7 Prime using the Chrome browser. Where do I go from here?

If you go to the Menu (click on the 3 upper lines near the Americas Cardroom logo) You can select Jackpots or Sit n Go 2.0 We only have those games available at the moment, as Robmrjet said but, our development team will release more soon.

 

[ACR Rep]

It was your site.
Your support told me they were undergoing "maintenance".........again.

No problem, it was back up that afternoon when I got off work.

~~~SIDE NOTE~~~
I've been told 7 times so far by ACR support in LiveChat and over the Phone,... to make sure I have the latest Java and Flashplayer updates in the last 6 weeks when encountering issues with the ACR poker client.
So far....the PERFECT FIX has always been.....
just cut the site off until ACR........is done with "maintenance"(?).

uh-huh....
that's worked everytime.

Curious thing....BOL, PokerStars, and Bravada.......seem to work just fine when ACR tells me I need to check for the lastest updates.

So does every other site I visit to stream movies, download movies, stream radio, Skype with my kids, and......
well, lets just say everything works but ACR when I get that suggestion.

But thanks for the 8th suggestion to check for the updates.

I've come to learn that when I have a problem with ACR,
ACR has a problem with ACR.
I just ask questions then to see if the answers ever change. :bandit:
Just because I can.

It's because our application uses that programs, so we make sure, are not an issue related to not having the Java and Flashplayer up to date.

 

[ingybingy]

Hello Everyone!

We know there's been some players wanting us to pop in here, so we're very happy to open this thread and help answer to any of your questions or concerns.

As the ACR Rep, my goal will be to make sure your opinions and feedback are heard by those making the decisions and help make your experience at America's Cardroom is a good one.

This is the place to vent, share your poker hands, comment and suggest anything you want ( but let's keep it friendly).

Also , feel free to take the time to check out our current promotions.

We look forward to hearing from you!

The ACR Staff

Is ACR going to be offering any progressive bounty tournaments anytime soon?

 

[Robmrjet]

It's because our application uses that programs, so we make sure, are not an issue related to not having the Java and Flashplayer up to date.

Ok. :bandit:

 

[ACR Rep]

Is ACR going to be offering any progressive bounty tournaments anytime soon?

Yes, our tournaments department and development team are working on this so they can add them soon. Once they launch them I will tell you guys here.

 

[Lefty Blue]

Well tell them to get going!! LOL

 

[Lefty Blue]

ACR dude Re: visually impaired players

I reached out to the blind community and got reasonable assurances we could get a FREE visually impaired poker player to consult with your IT people on accessibility.

Keep me posted please.

 

[Vfranks]

I was about to join some games and thought I saw, I think, 4 players leave a bunch of tables all at the same time. I think that's what I saw, might have just been the lobby not actually updating or something though. Were my eyes playing tricks on me, or did a bunch of people get booted at the same time?

 

[Zorba]

I played a jackpot game recently and just after it started the game froze and I was unable to participate, I gave up trying to get it working after 5 mins, then a couple of days later I tried to play another jackpot game and it happened again but this time I was still able to play on another table.

The fault is clearly with your site, will I get my money refunded.

I have mot played any jackpot games since these incidents so you should be able to see that I didn't get to play them, I have a screenshot showing that I could still play the cash tables while the jackpot game was just a white screen.

I just want my cash back.

[emoji106]