Official PokerTracker Support Thread

[Cajin007]

try this ....

i guess i'll have to try the support ticket... didn't take a pic of the table today, so i'll do it tomorrow after the CC freeroll.

did you click on the "Get hands while playing button" in the Play Poker Tab on the upper left corner?

 

[gillbates21]

did you click on the "Get hands while playing button" in the Play Poker Tab on the upper left corner?

that was it.
i even re-checked the guides and there is no picture of this button in the guides... only one mention under ZOOM HUD section, which is ZOOM specific... it might help to update the guides with this info.

P.S. still got high CPU load when "Get hands while playing" was active

 

[PokerTracker]

P.S. still got high CPU load when "Get hands while playing" was active

That could be a configuration issue, a backlog of hand history files and/or a database issue so please send a log file to us in a Support Ticket so we can find out what's causing that:

Guide: How to Create & Submit a PokerTracker4.log File

- Rob

 

[LJG23]

Is there anything special I need to do to get my HUD working again after the new ACR update?

 

[PokerTracker]

Is there anything special I need to do to get my HUD working again after the new ACR update?

Are your hands importing? Please update PokerTracker 4 to the latest version and check your import settings:

Download PokerTracker 4

Winning Poker Network Configuration Guide (WPN)

- Rob

 

[LJG23]

Are your hands importing? Please update PokerTracker 4 to the latest version and check your import settings:

Download PokerTracker 4

Winning Poker Network Configuration Guide (WPN)

- Rob

Yeah that was my fault I did not update. Will let you know if I have any more problems.

 

[kbuinowski]

i'm having issues on poker tracker 4

I just bought poker tracker 4 yesterday. every time i clicked on getting hands while playing. i would get an error box would pop. so i went to PT4 and ACR and made sure i had prefer seats where the same seat on both sites. and they are and I only get a couple errors now and then. my HUD does not pop up on ACR during tourneys. i have view today's hands the only hands are there is from last night i played today and no hands came up for today. if i double click on Winning Poker Network (Yatahay) i get the a window would pop up that is import configuration and I go to Accounts Configuration button i have four spaces that is empty which says user, server, password, port. are these suppose to blank or do they need to be filled out.

 

[PokerTracker]

I just bought poker tracker 4 yesterday. every time i clicked on getting hands while playing. i would get an error box would pop. so i went to PT4 and ACR and made sure i had prefer seats where the same seat on both sites. and they are and I only get a couple errors now and then. my HUD does not pop up on ACR during tourneys. i have view today's hands the only hands are there is from last night i played today and no hands came up for today. if i double click on Winning Poker Network (Yatahay) i get the a window would pop up that is import configuration

We have a guide for getting things setup with WPN here:

Winning Poker Network Configuration Guide (WPN)

If you need further assistance then please restart PokerTracker 4 using the logging enabled link on your Windows Start Menu, reproduce this problem and then send your log file to us in your existing support ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.

I go to Accounts Configuration button i have four spaces that is empty which says user, server, password, port. are these suppose to blank or do they need to be filled out.

These are settings for importing hands from email so you can leave those blank as that isn't relevant here.

- Rob

 

[LJG23]

So I just got knocked out of a tournament and the hand did not show up in poker tracker. Does this have anything to do with the auto close on ACR tables?

 

[PokerTracker]

So I just got knocked out of a tournament and the hand did not show up in poker tracker. Does this have anything to do with the auto close on ACR tables?

Possibly since if a table closes too early and the poker site cannot write the complete hand history file then PokerTracker 4 wouldn't be able to import it. You can verify if this is the case or not by opening the original hand history file for this tournament in Notepad and scrolling to the end to see if the last hand exists or not and if it exists whether it is complete. By default PokerTracker 4 moves your processed hand histories to your 'Processed folder' which you can access via the 'File -> Open User Data Folder' option:

Guide: Processed Files

- Rob

 

[EarnDAStack]

Hello,

I was wondering how it works if I was looking to track a pokerstars.es account if I already have my pokerstars.com account set up with PT4.

Am I able to do it by simply adding them in the "add new player" box on the left hand side of the "view stats" lobby or is there a more complicated process required if it's possible at all.

Thank you

 

[PokerTracker]

I was wondering how it works if I was looking to track a Pokerstars.es account if I already have my Pokerstars.com account set up with PT4.

Am I able to do it by simply adding them in the "add new player" box on the left hand side of the "view stats" lobby or is there a more complicated process required if it's possible at all.

Yes that's correct. Also if you want to combine results from both sites you can create an alias:

Guide: Player Name Aliases

- Rob

 

[EarnDAStack]

Yes that's correct. Also if you want to combine results from both sites you can create an alias:

Guide: Player Name Aliases

- Rob

Thank you very much Rob!

 

[Matt_Burns88]

Sorry if this question has already been asked, but does PT4 work for MTT's and STT's, or just cash games? I don't really play cash so don't want to invest in something that is not compatible.

 

[CadoARAJ]

Yes that's correct. Also if you want to combine results from both sites you can create an alias:

Guide: Player Name Aliases

- Rob

Very good. And these combinations can be done to opponents that play at many different sites?

 

[thatguy6793]

I've been having an issue where I end a session and my amounts won aren't matching up. It's usually off by by 15-20 big blinds of whatever it should be but it only happens when I'm in the green. Is this an import issue or a something with the site (I'm on WPN)?

 

[PokerTracker]

Sorry if this question has already been asked, but does PT4 work for MTT's and STT's, or just cash games? I don't really play cash so don't want to invest in something that is not compatible.

PokerTracker 4 supports both tournaments and cash games.

Very good. And these combinations can be done to opponents that play at many different sites?

You can alias any player with another provided they haven't played with each other directly on a table.

I've been having an issue where I end a session and my amounts won aren't matching up. It's usually off by by 15-20 big blinds of whatever it should be but it only happens when I'm in the green. Is this an import issue or a something with the site (I'm on WPN)?

Do you notice any missing hands or import errors? I've seen a couple of similar reports of this on WPN and if you have a specific example you can verify if this is the case by reviewing the relevant hand history file with Notepad. If the hands are missing then you should contact your poker site about that but if they are there and PokerTracker 4 is not importing them then please send them to us in a Support Ticket.

- Rob

 

[aliasheer]

My pt4 gets stuck everytime I try to import hands and this happens on my other laptop as well. Kindly let me know what is wrong with it?

 

[PokerTracker]

My pt4 gets stuck everytime I try to import hands and this happens on my other laptop as well. Kindly let me know what is wrong with it?

So we can find out what's causing that please enable logging, reproduce this issue and send us your PokerTracker4.log file in a Support Ticket:

Guide: How to Create & Submit a PokerTracker4.log File

- Rob

 

[Tangerine 53]

Poker Stars

I've had a long hiatus from playing online poker and wonder if Poker Tracker 4 still works on poker stars.

If so how do I get this going - will it still link in automatically when I fire up a table?

 

[PokerTracker]

I've had a long hiatus from playing online poker and wonder if Poker Tracker 4 still works on Poker Stars.

If so how do I get this going - will it still link in automatically when I fire up a table?

PokerStars is supported by PokerTracker 4 and we have a guide for getting things setup here:

PokerStars Configuration Guide

- Rob

 

[CadoARAJ]

ACR is not more supported for PT4?
If yes, gow can i setup it?

 

[PokerTracker]

ACR is not more supported for PT4?
If yes, gow can i setup it?

ACR is a member of the Winning Poker Network (WPN) which is supported - see this guide:

Winning Poker Network Configuration Guide (WPN)

Also make sure you have the latest version of PokerTracker 4 installed as it's been updated for the new WPN software:

Download PokerTracker 4

- Rob

 

[Sword]

And when I refreshed PokerTracker 4?

 

[PokerTracker]

And when I refreshed PokerTracker 4?

Sorry but I don't understand what it is you are asking. Can you explain in some more detail please.

- Rob