PartyPoker Official Thread

[Bee]

Yesterday in the passed KO series tournaments, in the main event with a guarantee of 1 million dollars, the guarantee exceeded half a million. Surprisingly, the server stopped 5 minutes before the end of the late registration in the tournament. Now, according to the Rules of the Party, the players will just be returned to their BI. Amazing coincidence, of course it's just a coincidence, we believe that this is just a coincidence ...

This was not 5 minute before the end of the late registration. Late registration was until end of level 12. Levels were on, I think, 14 minutes...we were on 5th level. Tournamet was at 20h (8pm) on my time, and server crushed little before 21h (9pm)....so, you are at wrong.

 

[Debi]

Yesterday in the passed KO series tournaments, in the main event with a guarantee of 1 million dollars, the guarantee exceeded half a million. Surprisingly, the server stopped 5 minutes before the end of the late registration in the tournament. Now, according to the Rules of the Party, the players will just be returned to their BI. Amazing coincidence, of course it's just a coincidence, we believe that this is just a coincidence ...

Not sure what you are implying but I can assure you PP was devastated that this happened - it hurt them and cost them a lot of money - so don't be so ridiculous.

 

[Colette Stewart]

Hi Colette,

Can you tell me when the online millions sattelites will be starting towards that 20 million GTD?

Sats should start Monday 12th

 

[Colette Stewart]

All - I would like to offer my sincere apologies for the partypoker downtime last night. This was caused by a malfunction in one of our servers that resulted in the system crashing at around 8pm GMT. We have identified the issue, the problem has been rectified, refunds are being processed and tighter procedures have been implemented to ensure this doesn’t happen again. It was a disaster for us as well as the players, the night of our biggest ever PKO tournaments and on the eve of the launch of our new Power Series. I understand that some players may not immediately return to partypoker given their experiences in the last 24 hours and I expect to see some sizeable overlays in the new Power Series MTTs that run from today. We will run the new Power Series as advertised and will not be reducing guarantees.
We will be adding additional MTTs and increased guarantees to next Sunday’s Power Series schedule to ensure players do not miss out on the headline KO Series MTTs that were running yesterday when the system crashed. In total, we will be adding almost $2,000,000 to next Sunday’s guaranteed prizepools:
•We will add a $1,000,000 guaranteed, $5,200 buy-in PKO at 7pm GMT
•We will boost the advertised Power Series 7pm GMT $215 buy-in, $200,000 guaranteed Super Sunday Bounty Hunter to a $1,000,000 prizepool. This will run alongside the 5pm GMT $215 buy-in, $500,000 guaranteed Super Sunday Main Event.
•We will double the Power Series 7pm GMT Super Sunday Bounty Hunter $55 buy-in, $100,000 guaranteed to $200,000 guaranteed
•We will increase the guaranteed prizepool in the $11 buy-in 7pm GMT Bounty Hunter from $20,000 to $50,000
•We will increase the 7pm GMT $2.20 buy-in Bounty Hunter prizepool from $5,000 to $20,000
•The 3 cancelled ladies KO events from yesterday will run next Sunday at 7pm GMT and will replace the new ladies Power Series MTTs for this week only.

Our teams are working hard now to clear all of the cancelled tournaments from last night and will return funds to customers as quickly as they can over the next 24 hours. We can only apologize for ruining what was a huge Sunday for you and us, but please bear with us as we do our best to rectify this situation as quickly and efficiently as possible.
Thank you


Colette

 

[Alucard]

Collete,
I see a lot of 5.50 tourneys being substituted by $11 ones in the new power series.
Specially the daily 6max 5.50 games have been greatly reduced to much of my disappointment.
This limits my tourney action a lot.
Please share the feedback.

 

[Anders1616]

All - I would like to offer my sincere apologies for the partypoker downtime last night. This was caused by a malfunction in one of our servers that resulted in the system crashing at around 8pm GMT. We have identified the issue, the problem has been rectified, refunds are being processed and tighter procedures have been implemented to ensure this doesn’t happen again. It was a disaster for us as well as the players, the night of our biggest ever PKO tournaments and on the eve of the launch of our new Power Series. I understand that some players may not immediately return to partypoker given their experiences in the last 24 hours and I expect to see some sizeable overlays in the new Power Series MTTs that run from today. We will run the new Power Series as advertised and will not be reducing guarantees.
We will be adding additional MTTs and increased guarantees to next Sunday’s Power Series schedule to ensure players do not miss out on the headline KO Series MTTs that were running yesterday when the system crashed. In total, we will be adding almost $2,000,000 to next Sunday’s guaranteed prizepools:
•We will add a $1,000,000 guaranteed, $5,200 buy-in PKO at 7pm GMT
•We will boost the advertised Power Series 7pm GMT $215 buy-in, $200,000 guaranteed Super Sunday Bounty Hunter to a $1,000,000 prizepool. This will run alongside the 5pm GMT $215 buy-in, $500,000 guaranteed Super Sunday Main Event.
•We will double the Power Series 7pm GMT Super Sunday Bounty Hunter $55 buy-in, $100,000 guaranteed to $200,000 guaranteed
•We will increase the guaranteed prizepool in the $11 buy-in 7pm GMT Bounty Hunter from $20,000 to $50,000
•We will increase the 7pm GMT $2.20 buy-in Bounty Hunter prizepool from $5,000 to $20,000
•The 3 cancelled ladies KO events from yesterday will run next Sunday at 7pm GMT and will replace the new ladies Power Series MTTs for this week only.

Our teams are working hard now to clear all of the cancelled tournaments from last night and will return funds to customers as quickly as they can over the next 24 hours. We can only apologize for ruining what was a huge Sunday for you and us, but please bear with us as we do our best to rectify this situation as quickly and efficiently as possible.
Thank you


Colette

Hi Colette.
This is good news that the problem has been solved. I won a 215 $ ticket, so i am looking forward to join the games next sunday.
Brgds Anders

 

[kapobar]

I was in 5,5$ tourney after 4,5 hours in top 150 and today I got only ticket,is that's all I'll get?

 

[Bee]

I was in 5,5$ tourney after 4,5 hours in top 150 and today I got only ticket,is that's all I'll get?

I was 11/140 in Ladies 5.5 ko and got only ticket. Is that ok ?

 

[kapobar]

I was 11/140 in Ladies 5.5 ko and got only ticket. Is that ok ?

No ,it's not okay .I played with thousands players 5 hours so this cant compare,but u deserve more for sure.

 

[terryk]

Received nothing so far,,,, has anyone else received anything yet?

 

[MasterOfDisaster]

Received nothing so far,,,, has anyone else received anything yet?

No but Colette released another statement today, that they will try to do it in the next 24h, so prolly if you login tomorrow, good odds it will be sitting there nicely in your balance

 

[Colette Stewart]

All -

The refunds to date are refunds of invested funds in MTTs affected by the downtime on Sunday
We are now working on processing ICM calculations and require more time to do this.
I appreciate this is not ideal and can only offer my apologies on behalf of the team


There are a number of tournaments missing from the data and some players may not receive the full/any amount they expect because of this and is also being worked on as top priority
The refund process will continue throughout the course of today
I can assure you the whole team are working around the clock to resolve in full


Please bear with us - your patience is appreciated



Kind regards,


Colette

 

[Bee]

Today I got everything , even a couple bucks over, supposr for ladies game. Well, see you on Sunday again

:fight::fight::fight::fight:

 

[wlad20082009]

Today I got everything , even a couple bucks over, supposr for ladies game. Well, see you on Sunday again

:fight::fight::fight::fight:

Are you happy ?

Or surprised ?

 

[Bee]

Are you happy ?

Or surprised ?

Hahahahahhaha well, it is a gift actually and ofc I am happy


There was no doubt that PP will solve all this mess.

 

[darthdimsky]

I'd also like to confirm refunds at my end. Thanks for the updates and resolution.

 

[terryk]

I have a 5.50 ticket that is useless to any tournament except a `ladies` game which i can`t play.Was wondering if you could change to T-dollars,plz?

 

[MasterOfDisaster]

Same solved and I am satisfied TY

 

[darthdimsky]

I have a 5.50 ticket that is useless to any tournament except a `ladies` game which i can`t play.Was wondering if you could change to T-dollars,plz?

Have a similar situation with some $1.10 tickets. Two expired since the change to schedule and removal of the $1.10 satellites. 2 more pending.

 

[MasterOfDisaster]

Before sunday some other CC member told me she contacted support about a similar issue just slightly higher 215 tickets and that they told her that it would be changed into T$, I dont know if they did already this contact was before sunday.

But suppose you would get T$ as well

maybe try live chat or email party

 

[MasterOfDisaster]

Same solved and I am satisfied TY

With new update ridicilous generous TYVM

 

[terryk]

Have a similar situation with some $1.10 tickets. Two expired since the change to schedule and removal of the $1.10 satellites. 2 more pending.

as you can imagine,Collette is swamped,but be patient Dims and i`m sure she or someone at PP will make good.

 

[Debi]

Thanks to partypoker for taking such good care of our members! All 10 members who won the $215 tickets got a cash refund - and as a gesture of good will they will each receive another $215 ticket to play again next Sunday!

I think this is very generous and they went above and beyond.

 

[PHX]

Great news and very generous by party poker thank you.

I haven't recieved any refund or tickets as yet. I am sure they will get to me soon as they are probably just swamped.


I will confirm once recieved.

 

[kapobar]

I got 5,5$ ticket and can play only ladies tournament ��