PartyPoker Official Thread

[veltins]

Extremely dissatisfied with withdrawal policy. I left germany long time back, n can’t withdraw my own money from account cos Japanese banks refusing to receive money from your designated sender. Please do crypto deposits n withdrawals to solve these issues.

 

[V_Viktorovich11]

Фриролл

Hello, how can I find out my party poker freeroll password? Cards Chat Sunday special.

 

[Colette Stewart]

Hi there,

Im having issues with the windows desktop software..

after about 1 hour of play the system crashes and keeps doing so, creating black glitches on the tables im playing at, then it just cuts me off and i have to sign in on my phone.

Could someone help me to brainstorm why this keep happening please?

Have you completed recent updates? I would suggest you fully remove the software and complete a complete, clean reinstallation
DM myself if you need guidance - I can send a document on how to fully redownload and install

I am really disappointed then you do not create rakeback less then 5$ even if it is almost 25 points I have. Is there any free offers now?

The min target is 25 points
All our promotional offers can be found on the webpages under - Promotions

hello my name is nikoloz im from georgia i have a quetion . so partypoker room in 2021 bloked my country but in georgia is a online casino www.crystalbet.com and we was plaing from crystalbet.com on the partypoker it was the same poker room so several days ago when i open poker app it was stoped. i send massige support of crystalbet and they ansvered me to the provaider stopped suppotr us and they are upditing app.and its taike a long time and i send again meesige support and ask when it will open and will it open somethimes? but they dont know when it will or will not. they dont know nothing nothing. can you ansver me if you have a some information about partypoker and crystabet willi open somethime? or canceled support with tis one ? i like partypoker and i wish plaing again.
and why the bloked georgia here so meny people like this room and all the georgian forums players are so sed and upset abot this.
ps: sorry for my bad eanglish i wish to you hear me . thanks for carefully

I am aware Georgia is blocked due to regulatory changes and I am unaware of any plans to change this anytime soon - sorry
We, in the last 6 months, have blocked many unregulated countries from our offers and site due to a business decision via our umbrella brand ENTAIN
We will, going forward, only offer our services in fully regulated, compliant markets

Extremely dissatisfied with withdrawal policy. I left Germany long time back, n can’t withdraw my own money from account cos Japanese banks refusing to receive money from your designated sender. Please do crypto deposits n withdrawals to solve these issues.

I will share the feedback with the customer service teams
Regarding withdrawal/ deposit processes, they are by far best to advise and can be reached via email or live chat 24/7
info@partypoker.com

Hello, how can I find out my party Poker freeroll password? Cards Chat Sunday special.

Passwords are generally shared via the affiliate - in this case Cards Chat
I suggest you contact them directly


Thanks all

Colette

 

[pribalt49]

Recently there was a problem of downloading your new version on the tablet, but I solved it by enabling VPN.

 

[lovemiscou]

Hi Colette, i was wondering if you could answer this for me. I have qualified for the wpt 50 for 55$ ticket and was wondering if i qualified again if i win the min cash that you get when you qualify, i know that they will take my best score, but will they pay my min cash with the other score?

Thanks
Rick

 

[Colette Stewart]

Hi Colette, i was wondering if you could answer this for me. I have qualified for the wpt 50 for 55$ ticket and was wondering if i qualified again if i win the min cash that you get when you qualify, i know that they will take my best score, but will they pay my min cash with the other score?

Thanks
Rick

Hi

Its highest stack forward only - other stacks are forfeit - there are no min-cash payments - the highest stack will go into play

Thanks
Colette

 

[lovemiscou]

Thank you very much Colette.

 

[MoeJurphy]

Can anyone tell me if party poker is allowed to be played from Bali Indonesia?

 

[Nano5722]

Hi Colette.
My username is AionMoon333
Have couple of questions.

Made a deposit on approximately 17th or 18th March. It was something like $15 Deposit. Was hoping to make some sportsbets. After i was trying to do that, i saw, that you reduce my limits for $1,19 max bet on any markets. I even can,t bet right now on Hockey NHL or any other big market.

https://gyazo.com/26309141ade4b45121da2803b3f74260

This is a snooker bet on big market, just as example , but the limits are the same for all bets.

To be honest i understand, that sometimes bookmakers can reduce the limits for the winning players, who win lots of money and cashout lots of money, but i don,t have any cashout from your site in the past approximately 2 years. I always loose.

Since 2010 i deposit around $12 000 in total, and maybe cashout something like $2000 maximum in total. I,m a loosing player. Right now i,m not a highroller and i can,t deposit as much as it was in early 2009-th 2010th.
The reason i stop to play regularly on your site is just that bad luck, which for some reason is happening again and again on your poker tables in the past 2 years. I understand, this is poker , and everything can happens. Just a little bit hard to take, that you are doing everything correct for 2 years and can,t win even $100 on your poker tournaments.
For sure, i had some small poker wins, i think $40 was the maximum win not so long ago, i played couple of SNG tourneys, after placed 2 bets, which both loose. Later i made that $15 deposit and saw , that i just can,t bet at all, because the limits are $1.19 for all.
For sure it,s hard to understand, why you reduce the limits for a loosing player, the only thing that comes to my mind, is that it seems for you, that i don,t play poker too much and prefer other games. Maybe it,s so, but this is just because in the past 2 years i was really unlucky on your site and i,m a little bit loosing my hope...

Also as it seems for me, it will be fair to notify me via email, to avoid that situations, when i didn,t know anything at all, made a deposit and i can,t make a bet...

Can you take a look at this once again and return my sportbets limits to normal mode please?

The 2nd question.
After i was unable to make bets, i decided to try once again to Wager $30 in your St.Patrick Lucky Pick promotion. This is $30 Wager on casino for an Extra Pick, witch guaranteed prize up to $100 Cash.

https://gyazo.com/788e7bf1a189910ed704a2040be93770

https://gyazo.com/32c1c1c90259358f2eeab17a0e7b1851

This was my 2nd attempt to participate in this promotion, before that i already contact support team, because i Wager $30 already a week ago, and had problems with promotion and can,t receive my pick.
Both times your support team gave me cheap freespins, worth of 0.05.
I didn,t say anything at all, just because don,t know at all, but couple of days ago i saw some messages on the big forum, this one for example

https://gyazo.com/51e41db264b1bda0c5e39eaff9856322

It,s Russian text, it,s saying, that $5 cash prize was the minimum prize for St. Patrick extra pick promo that he received ( He completed it many times).

After that i also asked some guys on the forum, just to make sure and they confirmed, that no one of them didn,t receive less then $5 cash prize for this promo.
Looks logical, because no one will Wager $30 of your own money in casino for a cheap 0.05 spins prize. Because there are lots of chances, that you will loose your own money (as i did)
And just as example, this is the screenshot with another promotion,with similar conditions

https://gyazo.com/85c3140525b5e87ac7a646d9c74bb399

It,s Russian text but you can see, it,s saying to Wager $25 on live dealer to receive $5.
This is just as example to understand, that this St.Patrick Extra Pick promo have a minimum prize of $5 with a chance for a $100 shot. I don,t know the reason, why it doesn,t worked correct for me.
All guys received at least $5 and more, and i loose my own deposit money, and received cheap free spins from support. Feels unfair...

Is it possible to take a look at this and compensate it please? Don,t want to think, that this people is Special and better then me.

I don,t understand, why the things is going like this right now. I have so many good memories with partypoker since 2010, evem if i,m a loosing player. I hope Colette you can take a look at this please.
Thanks and have a good day.

 

[Colette Stewart]

Hi Colette.
My username is AionMoon333
Have couple of questions.

Made a deposit on approximately 17th or 18th March. It was something like $15 Deposit. Was hoping to make some sportsbets. After i was trying to do that, i saw, that you reduce my limits for $1,19 max bet on any markets. I even can,t bet right now on Hockey NHL or any other big market.

https://gyazo.com/26309141ade4b45121da2803b3f74260

This is a snooker bet on big market, just as example , but the limits are the same for all bets.

To be honest i understand, that sometimes bookmakers can reduce the limits for the winning players, who win lots of money and cashout lots of money, but i don,t have any cashout from your site in the past approximately 2 years. I always loose.

Since 2010 i deposit around $12 000 in total, and maybe cashout something like $2000 maximum in total. I,m a loosing player. Right now i,m not a highroller and i can,t deposit as much as it was in early 2009-th 2010th.
The reason i stop to play regularly on your site is just that bad luck, which for some reason is happening again and again on your poker tables in the past 2 years. I understand, this is poker , and everything can happens. Just a little bit hard to take, that you are doing everything correct for 2 years and can,t win even $100 on your poker tournaments.
For sure, i had some small poker wins, i think $40 was the maximum win not so long ago, i played couple of SNG tourneys, after placed 2 bets, which both loose. Later i made that $15 deposit and saw , that i just can,t bet at all, because the limits are $1.19 for all.
For sure it,s hard to understand, why you reduce the limits for a loosing player, the only thing that comes to my mind, is that it seems for you, that i don,t play poker too much and prefer other games. Maybe it,s so, but this is just because in the past 2 years i was really unlucky on your site and i,m a little bit loosing my hope...

Also as it seems for me, it will be fair to notify me via email, to avoid that situations, when i didn,t know anything at all, made a deposit and i can,t make a bet...

Can you take a look at this once again and return my sportbets limits to normal mode please?

The 2nd question.
After i was unable to make bets, i decided to try once again to Wager $30 in your St.Patrick Lucky Pick promotion. This is $30 Wager on casino for an Extra Pick, witch guaranteed prize up to $100 Cash.

https://gyazo.com/788e7bf1a189910ed704a2040be93770

https://gyazo.com/32c1c1c90259358f2eeab17a0e7b1851

This was my 2nd attempt to participate in this promotion, before that i already contact support team, because i Wager $30 already a week ago, and had problems with promotion and can,t receive my pick.
Both times your support team gave me cheap freespins, worth of 0.05.
I didn,t say anything at all, just because don,t know at all, but couple of days ago i saw some messages on the big forum, this one for example

https://gyazo.com/51e41db264b1bda0c5e39eaff9856322

It,s Russian text, it,s saying, that $5 cash prize was the minimum prize for St. Patrick extra pick promo that he received ( He completed it many times).

After that i also asked some guys on the forum, just to make sure and they confirmed, that no one of them didn,t receive less then $5 cash prize for this promo.
Looks logical, because no one will Wager $30 of your own money in casino for a cheap 0.05 spins prize. Because there are lots of chances, that you will loose your own money (as i did)
And just as example, this is the screenshot with another promotion,with similar conditions

https://gyazo.com/85c3140525b5e87ac7a646d9c74bb399

It,s Russian text but you can see, it,s saying to Wager $25 on live dealer to receive $5.
This is just as example to understand, that this St.Patrick Extra Pick promo have a minimum prize of $5 with a chance for a $100 shot. I don,t know the reason, why it doesn,t worked correct for me.
All guys received at least $5 and more, and i loose my own deposit money, and received cheap free spins from support. Feels unfair...

Is it possible to take a look at this and compensate it please? Don,t want to think, that this people is Special and better then me.

I don,t understand, why the things is going like this right now. I have so many good memories with PartyPoker since 2010, evem if i,m a loosing player. I hope Colette you can take a look at this please.
Thanks and have a good day.

Your queries are both casino and Sports related
Please reach out to the customer service teams directly - this is not an area I can assist with - I deal with poker issues and promotions

You can reach customer service via live chat or email

Kind regards

Colette

 

[lexyyxel]

I don't know why i hate this site!

 

[LarsLucidor]

They are working on having My Game fully running for all brands by end of the year / early 2021 - they have already launched across various new markets to align with .com

Hi Colette!
Do you have any updates on this topic?
/Lars

 

[pribalt49]

I want to ask you why you have a $ 50 tournament on Thursdays from a poker.ru tournament, and not $ 100, and no one can answer this question, not even poker.ru itself, although advertisements are given that the draw is $ 100.

 

[Colette Stewart]

Hi Colette!
Do you have any updates on this topic?
/Lars

Unfortunately, no Sorry

I want to ask you why you have a $ 50 tournament on Thursdays from a poker.ru tournament, and not $ 100, and no one can answer this question, not even poker.ru itself, although advertisements are given that the draw is $ 100.

Sounds like an affiliate question to me
If it was requested with a $50 prize pool that's what the team will have set up - the GTD is requested via the affiliate
Sounds like a miscommunication between whoever requested set up and the marketing team and certainly one for the affiliate team to resolve

Thanks

Colette

 

[LarsLucidor]

Unfortunately, no Sorry

Do I have any reason to hope for it then, or should I just give it up and withdraw my money? I won't play on a site where everyone else has an unfair advantage.
/Lars

 

[veltins]

When you are accepting crypto deposits and withdrawals ? My 300 euros are struck in partypoker for ever cos japanese banks wont accept your money sender. So unfortunate

 

[Colette Stewart]

Do I have any reason to hope for it then, or should I just give it up and withdraw my money? I won't play on a site where everyone else has an unfair advantage.
/Lars

I have no timeline to share - its been developed and is in the approval stage
I cant offer any further information - sorry

When you are accepting crypto deposits and withdrawals ? My 300 euros are struck in partypoker for ever cos japanese banks wont accept your money sender. So unfortunate

I am unaware of any plans to add cryptocurrency in the near future

Thanks

Colette

 

[TriszPoker]

Hi Colette, are you planning on / working on trying to add more markets? Like Asia, Israel, etc... GGPoker has a huge player pool, maybe if they were able to get licences, you may as well. I used to like partypoker way more, but GGPoker has way softer player pools in terms of MTT's... Would like to have those markets full of recreational players opened up for Party as well!

 

[LarsLucidor]

I have no timeline to share - its been developed and is in the approval stage
I cant offer any further information - sorry

Ok, thanks for your help!

 

[Psyanide14]

Party poker app
Hey all. Does anyone use the party poker app on iOS ? I decided to try that room but when I log in all I see is my balance is 1k. I’m guessing that’s play money but I see no option to change it to real money. All the games I see are play money as well. What am I missing? Or can you not play real money using app? Don’t want to deposit if can’t play using app. Thanks

 

[Rockyfour]

Why you guys scamming bro? https://cdn.discordapp.com/attachments/834294680770183172/835906895750889482/unknown.png

This is what I see, I deposit, than you go, you only get the $100 if you wager $2000 on Casino.

Are you for real?

Huge scam, why you gotta scam me like that bro. I pay you $400 in rake for you to treat me like this?

SAD.

 

[Colette Stewart]

Hi Colette, are you planning on / working on trying to add more markets? Like Asia, Israel, etc... GGPoker has a huge player pool, maybe if they were able to get licences, you may as well. I used to like partypoker way more, but GGPoker has way softer player pools in terms of MTT's... Would like to have those markets full of recreational players opened up for Party as well!

ENTAIN - the brand which owns partypoker is constantly on the lookout for new markets and business opportunities however, we will only operate in fully licensed, regulated poker markets

Party poker app
Hey all. Does anyone use the party poker app on iOS ? I decided to try that room but when I log in all I see is my balance is 1k. I’m guessing that’s play money but I see no option to change it to real money. All the games I see are play money as well. What am I missing? Or can you not play real money using app? Don’t want to deposit if can’t play using app. Thanks

If the account status is play money, you will only see play for fun offerings To change an account to real play, the min deposit $10 USD is required

Why you guys scamming bro? https://cdn.discordapp.com/attachments/834294680770183172/835906895750889482/unknown.png

This is what I see, I deposit, than you go, you only get the $100 if you wager $2000 on Casino.

Are you for real?

Huge scam, why you gotta scam me like that bro. I pay you $400 in rake for you to treat me like this?


There is no "scam" all our bonuses have wagering requirements for various reasons - including money laundering prevention
All details can be viewed on the website and are clearly laid out in the T&Cs

Thanks

Colette

SAD.

 

[Rockyfour]

ENTAIN - the brand which owns partypoker is constantly on the lookout for new markets and business opportunities however, we will only operate in fully licensed, regulated poker markets




If the account status is play money, you will only see play for fun offerings To change an account to real play, the min deposit $10 USD is required

@Colette, other than your company, what are some other companies that spam there ToS whenever they engage in an activity that resembles fraud?

Are there any other legitimate companies that do this, or only you guys?

-Thanks!

 

[el_soma77]

I don't like this server ...

 

[Colette Stewart]

@Colette, other than your company, what are some other companies that spam there ToS whenever they engage in an activity that resembles fraud?

Are there any other legitimate companies that do this, or only you guys?

-Thanks!

All bonuses offered by online gaming companies have wagering requirements
The T&Cs are clearly shared for the players information
There is no "fraud" as you claim - if you had read the bonus info the wagering requirements and restrictions are made very clear

Thanks
Colette