Official 888 Poker Support Thread

[888Rep]

888 expands its presence in Italy, with the launch of 888poker IT London-listed 888 Holdings has launched 888poker in Italy, ahead of the introduction of European cross-border liquidity pooling. The new 888poker.it features a range of poker variants, suitable to players of all levels on all platforms (IOS & Android). To celebrate the launch, 888poker IT is offering an €8 welcome bonus to new registered players. In addition, €5,000 will be given away on a daily basis in 2 special free tournaments running every day – visit 888poker IT for more information. 888poker IT joins 888’s successful casino and sports betting brands in Italy, which have already gained wide popularity. "The Italian market fits with our strategy to expand 888’s presence in regulated markets and strengthens our position for the forthcoming pooling of players across selected European markets," 888 Chief Operating Officer Itai Pazner explained. "Following the success of our sports betting and casino products in the market, it was a natural step to offer our poker brand to our Italian customers so they can enjoy all three products, seamlessly and in one place."

 

[Ricey155]

another 4k issue at the chest stage

today place $5 in live bets so I did 7 on the football $1 x 7 at 1.5 or better. it didn't update after the final whistle Is there an issue with 4k fortune today please??

oh and I lost :-( you win so pay up #Joke

 

[Fahrenheit451]

Strange withdrawal options

Recently I tried to withdraw and was surprised that only option was wire transfer to my bank account. I read through T&C and I understood that withdrawal should be possible the same way you used to deposit.
I only deposited via neteller and never through wire transfer so I'm confused what to do.
I wrote email to support, but after 4 days not received answer only auto-confirmation message.

 

[OzodSaidov]

888poker

My account is blocked. What shall I do? Please help!

 

[888Rep]

another 4k issue at the chest stage

today place $5 in live bets so I did 7 on the football $1 x 7 at 1.5 or better. it didn't update after the final whistle Is there an issue with 4k fortune today please??

oh and I lost :-( you win so pay up #Joke

Please send issues like this direct to 888poker.com and they will check them for you.
Thanks

 

[888Rep]

I originally had great difficulties installing the 888 Poker client. It finally installed albeit with some short comings. Windows sizing and navigation glitches mostly. While not perfect it was 'playable'. Then suddenly when at the cash tables I lost the ability to add chips without having to leave the table (and as often as not getting reseated at a different table) a long with the abilty to chat and toss tomatoes and such.
The solution I was given(and whick took several days for the reply) was to unintsall the program using the Microsoft unistall tool then to manually unistall other folders. There were other caveats about making sure a number ports were open. And then to down load the client again and reinstall.
The reinstall failed. I have notified support via hitting repy on the email with the instructions several days ago. I have heard nothing back.

Wondering if you could shed some light on the situation.
Screen name at 888 is FriedTrout.

Sent over for you.
Regards

 

[888Rep]

Welcome to 888poker’s Weekly Deal, with all the best news, results and insights from the past week.

THIS WEEK: January 7, 2017



888Ambassor & 2014 WSOP Champ Martin Jacobson Wins Special Edition Whale



This week’s $1,050 buy-in Whale was a Special Edition with a $150K GTD. With 106 players rebuying 53 times, the guarantee was surpassed by creating a $159,000 prize pool. After 8 hours and 45 minutes, 888poker’s newest ambassador, Martin Jacobson, emerged victorious to win $39,750 and one of the most prestigious weekly titles in online poker.



Jacobson, who of course won the 2014 World Series of Poker Main Event for $10 million, plays under the screen name “Mjacobson888” and it took him just 8 hours and 45 minutes to seal the deal.



Needless to say, Jacobson is already making waves at 888poker. You can read more about him becoming an 888poker Ambassador by clicking here.
https://www.888poker.com/magazine/am...oins-888poker/

Sweden’s Robin “Inho” Ylitalo Wins Mega Deep


Robin “Inho” Ylitalo is no stranger to poker success. Last year he won both XL Inferno and XL Eclipse titles, and in the live realm he has more than $1.8 million in earnings, which puts him 12th on Sweden’s all-time poker money list. That includes $909,574 for winning the EPT10 London in 2013.

On Sunday, Ylitalo added arguably our most prestigious title to his trophy case – the Special Edition Mega Deep. The $215 buy-in tournament drew 430 players who rebought 213 times, which surpassed the $120K GTD by creating a $128,600 prize pool.

To win, Ylitalo had to overcome a tough final table that included Guilherme “Anao19” Schreiber (9th - $2,096.18), Niklas “tutten7” Astedt (7th - $3,215), “tikkapekka” (3rd - $13,503), and his heads-up opponent “rickpereira7” (2nd - $18,004). It was a long day for Ylitalo, who played for 11 hours and 43 minutes before closing it out.
“summuNNN” is Now a GREAT 8 Champion
The $88 buy-in GREAT 8 was also a Special Edition thanks to a $50,000 guarantee. The tournament, which is played 8-handed and starts players with 8,888 in chips, saw 481 players rebuy 174 times to create a $52,400 prize pool.
After a lengthy 10 hours and 17 minutes, the title came down to “summuNNN” and “ChIpSiSbk,” both from the UK. In the end, the former prevailed to capture a $9,956 top prize. Last June, “summuNNN” won the $5,000 Thunder 6-Max for $1,231, and the year before that took down the $15,000 Crocodile for $4,278. Now he’s got a GREAT 8 title on his résumé.
Super XL Champ “4timesBet” Wins Turbo Mega Deep Title
The $215 buy-in Turbo Mega Deep attracted 64 players who rebought 22 times. That meant a $20,000 prize pool was up for grabs and destined for the final eight players. Two familiar faces that got a piece of it were former Whale winner and XL Inferno champ “MalakiasCF” (7th - $900) and “Grunner777” (4th - $2,000).
After just over four hours, it was Greece’s “4timesBet” that bested Malta’s Luigi “firgli” Knoppers in heads-up play to add $6,500 to his bankroll. Back in May 2016, “4timesBet” topped a field of 690 players to win the $5 buy-in Super XL Event #13: Mini Snap Multi Chance for $1,090.
Ivan “nomoney4ever” Banic Denied Lightning Title



The $55 buy-in Sunday Lightning 6-Max attracted 116 runners who rebought 47 times, which meant a $10,000 prize pool would be distributed to the top 18 spots. “SleepingZace” (14th - $130), “Doked” (11th - $215), “TomBrady17” (7th - $325), and “Unde_” (4th - $850) were some of the players to finish in the money.
After Lithuania’s “Ezreaal,” a XL Eclipse champ, busted in third place for $1,300, it set up a heads-up match between Croatia’s Ivan “nomoney4ever” Banic and the Netherlands’ “trackdude.” After 7 hours and 51 minutes, the Dutchie emerged victorious to claim the $2,600 first-place prize.
It was another close call for Banic, who in May 2016 had to settle for third place out of 303 players in the Super XL Event #15: $400,000 High Roller, which cost $2,100 to enter. That said, he won $66,600 in that tournament to help soothe the paid.

What to watch out for:

From January 18-28, the XL Blizzard will play out on 888poker, and it’s slated to be one of our best online series yet. From must-play events such as the $80,000 Opening Event, $50,000 Crazy 8, $250,000 High Roller, and $1,000,000 Main Event, to brand new promotions, this is one online festival you’re not going to want to miss.
We’ll be offering a series of new promotions, including big cash prizes to anyone who wins multiple events ($1,000,000 if you can win five of them), a “Bubble of Bubbles” tournament, and the return of the Champion of Champions event.
The fields will be chock full of qualifiers, but you’ll also have to contend with full roster of 888poker Ambassador including Dominik Nitsche, Chris Moorman, Bruno Foster, Denílson, Sofia Lövgren, Natalie Hof, and Parker “tonkaaaa” Talbot. Likewise, the newest addition to the team, Brazil’s Vivi Saliba, will be playing.
Get all the details on the XL Blizzard here.
https://www.888poker.com/magazine/88...r-XL-Blizzard/

 

[No1eJoker]

Today, one of my friend tried to register on 888 Poker and could not, got a message: '888 poker does not provide services in your location at this time',
Does this mean that 888 poker is no longer available in Bosnia and Herzegovina for all players, or just can not register new users, but old players who is registered before this decision can play. I have account and can sing in but not now can I make a deposit on that account?

 

[Fahrenheit451]

Strange withdrawal options

Recently I tried to withdraw and was surprised that only option was wire transfer to my bank account. I read through T&C and I understood that withdrawal should be possible the same way you used to deposit.
I only deposited via Neteller and never through wire transfer so I'm confused what to do.
I wrote email to support, but after 4 days not received answer only auto-confirmation message.

Today I've got an answer.

... I have reviewed your account with us and can see that the last time you deposited with Neteller was over a year ago. Please note that should you not have used your deposit methods in over 12 months they are no longer valid in our systems and are therefore removed from your list of withdrawals.

In order to activate your Neteller account for withdrawals again, please make a new deposit....

 

[Qryket]

888poker MAKES PROMISES BUT FAIL TO DELIVER EVEN 2%

WITH PLENTY OF PROMISES 888 POKER LURES YOU IN AND THEN TRAPS YOU IN A SUPPORT-LESS AUTOMATED CIRCLE OF INDIFFERENCE. NEVER HAVE ACTIONS SPOKE LOUDER THAN WORDS THAN IN THE CASE OF THIS (DARE I SAY) FRAUDULENT OPERATOR. PROMISE MILLIONS DELIVER PENNIES!

 

[Mickflava888]

somebody lost patience & took a bad beat for a goox few dollars by the sounds of it, and btw why are you shouting???
play more on pokerstars real talk

 

[georgall]

Hello. I can not install the poker on my computer. always writing an installation failure. advise me how to do it. I really want to play there.
thanks in advance

 

[888Rep]

Hello. I can not install the poker on my computer. always writing an installation failure. advise me how to do it. I really want to play there.
thanks in advance

Have you got a poker user name? If not can you send me your email address.
What country are you from?
Thanks!

 

[888Rep]

Today, one of my friend tried to register on 888 poker and could not, got a message: '888 poker does not provide services in your location at this time',
Does this mean that 888 poker is no longer available in Bosnia and Herzegovina for all players, or just can not register new users, but old players who is registered before this decision can play. I have account and can sing in but not now can I make a deposit on that account?

https://888-external-en.custhelp.com/app/answers/detail/a_id/568/p/4

 

[Jeshua Kane]

?

I am not exactly sure what is going on, but i think 888 somehow made a mistake with 5 dollar win i got in the weekly cardschat freeroll a couple weeks back. I tried to email support directly but they are telling me I registered for a step tournament but I told them I wouldnt do that because I am just playing freerolls on 888 til i get higher bankroll. Which is true i have more money on other sites so i play real money there. It is weird because it is exactly the amount i got from the 5th place in the sunday CC. Help?

 

[Mickflava888]

no doubt they are askin for screenshots n stuff?? i cant help with this but i wish you best of luck in dealing with this issue #nightmare

 

[georgall]

Have you got a poker user name? If not can you send me your email address.
What country are you from?
Thanks!

my email: georgall1984@gmail.com i am from Turkmenistan. and im using VPN. May be VPN is a problem?

 

[888Rep]

my email: georgall1984@gmail.com i am from Turkmenistan. and im using VPN. May be VPN is a problem?

Using a VPN is not allowed.
Regards

 

[oldolm]

hello im so unlucky on this site on the freerols and 0,5 and 1 tournmamets its just unbelievable

 

[dammacus]

registration very slowly

Hi, i am romanian player, my brother is trying to register at 888.com for two weeks, and they didn't let him start. First he send the identity card, they let him wait some day without an answer, after that he sent some electricity invoices, and today he told me that he got an answer that they cannot see well the documents, and he should send them again. He is so nervous. I hope they will make him the poker account because he is anxious to play.

 

[orsino12]

I'm having trouble logging in today, but i'm not sure who's end the problem is.

My computer crashed last night and will take 2 weeks to fix (manufacturer problem so the fix is free at least) so tonight i borrowed my roommate's computer and installed 888 (no conflict, she never has and never will play online poker), but after downloading all i get is:

"unable to connect. please try again or contact member support."

this message comes up after I try to log in, but it also comes up if i don't try to log in, but it takes a few minutes before a pop up box with the message comes up.

I don't know if this affects anything, but her computer is a MAC while mine is a PC.

I'd hate to go cold turkey from poker for 2 weeks, but I'd really hate to lose out on that Fortune Trail challenge since i've put in some effort to get more than a third of the way through so far.

username: orsino12

 

[888Rep]

I'm having trouble logging in today, but i'm not sure who's end the problem is.

My computer crashed last night and will take 2 weeks to fix (manufacturer problem so the fix is free at least) so tonight i borrowed my roommate's computer and installed 888 (no conflict, she never has and never will play online poker), but after downloading all i get is:

"unable to connect. please try again or contact member support."

this message comes up after I try to log in, but it also comes up if i don't try to log in, but it takes a few minutes before a pop up box with the message comes up.

I don't know if this affects anything, but her computer is a MAC while mine is a PC.

I'd hate to go cold turkey from poker for 2 weeks, but I'd really hate to lose out on that Fortune Trail challenge since i've put in some effort to get more than a third of the way through so far.

username: orsino12

You will need to download the mac version from the home page.

 

[Figaroo2]

Dear Rep
Just some feedback from a reg on your site.
I refuse to support or take part in the Trail promotion because of the casino/betting challenges.

Clearly an attempt to divert poker players into those areas of the business.
I hope it fails to generate the expected revenue. Personally im playing a little less on the site because of it.
Assuming poker players like casino and sports betting is a bad assumption I'm afraid.
Also please can we have more PLO8 tourneys one or two an evening is a severe shortage.

 

[888Rep]

Dear Rep
Just some feedback from a reg on your site.
I refuse to support or take part in the Trail promotion because of the casino/betting challenges.

Clearly an attempt to divert poker players into those areas of the business.
I hope it fails to generate the expected revenue. Personally im playing a little less on the site because of it.
Assuming poker players like casino and sports betting is a bad assumption I'm afraid.
Also please can we have more PLO8 tourneys one or two an evening is a severe shortage.

Thanks for your feedback which I have forwarded on to the team.

 

[CRStals]

I agree with Fig...a poker promotion should be just that - poker based. Having casino - live casino no less - and sports betting as apart makes NO sense when referring to a poker promotion. Especially when we're talking about playing $70 to bet to achieve a step. I'd be OK if there were options to do a poker or a casino if the amount to bet was $5 or $10...provided a poker option existed. But to bet $70 is way too much.