Official 888 Poker Support Thread

[888Rep]

Hello Everyone,
On Saturday, the XL Eclipse continued with 13 more tournaments from the 197-event schedule.
Day 14 of the online series, the penultimate day, saw “Kaktus26rus” become the first three-time XL Eclipse champ.

Sunday is the last day of the XL Eclipse, and believe us when we say it’s going to be a big one.
In fact, 16 events will be held including the staggering $1,050 buy-in, $1.5 million GTD Main Event.

 

[99TERRANCE99]

Why is it that you cant play multiple tables on the mobile / ipad App thats right harsh i mean everywhere you can and looks super bad you have to choose which to play wow upgrade time thats lame !

 

[888Rep]

Hello Everyone,
On Sunday, the XL Eclipse wrapped up with the last 17 tournaments on the 197-event schedule.
Day 15 saw Germany’s “CllsDntMttr” win Event #189: $1,500,000 Main Event for a staggering $273,037 and his second XL Eclipse title.

 

[888Rep]

Hello Everyone,
On Tuesday, the XL Eclipse officially came to a close with the Champion of Champions event, a tournament open only to those who captured one of the series’ 197 titles.
Amazingly, Germany’s “CllsDntMttr”, who just two days earlier won the XL Eclipse Main Event for $273,037 (his 2nd XL Eclipse title) finished as the Champion of Champions to win a $13,000 package to the 2017 WSOPE Main Event.
For 888poker’s final recap of the XL Eclipse click here.




Plus, expect MUCH more from our highly anticipated series coming up this January – the XL Blizzard!

A Blizzard is Coming..

 

[888Rep]

Hello everyone!

From October 5-16, the 888Live Series is headed back to Aspers Casino for the 2017 888Live London Festival, which will feature $800,000 in guaranteed prize pools across ten events.
In two of those events – the £1,100 buy-in, £400,000 GTD Main Event and £2,200 buy-in, High Roller – we will be introducing the 888action Clock, thus becoming the first European tour to implement an action clock in events with big fields comprised of recreational players, online qualifiers, and poker pros.
The introduction of the action Clock, which was announced earlier in the summer, is in line with our new strategy and tagline to “take back the game” for players by preventing rampant stalling and encouraging a faster-paced, exciting gaming environment.
For more info & comments click HERE.

 

[pescaofish]

888 bets on wheel Dream Catcher???

I was playing at the Dream Catcher Wheel at the Minimum bet and all of the sudden it does nt allows me to play??

Only a Message to Contact support, but there is no link on the game to get support so???
Will anyone from 888 explain to me what is going on???

 

[888Rep]

I was playing at the Dream Catcher Wheel at the Minimum bet and all of the sudden it does nt allows me to play??

Only a Message to Contact support, but there is no link on the game to get support so???
Will anyone from 888 explain to me what is going on???

The support email is support@888poker.com.
The phone numbers can be found in the dropdown list in the cashier.
Thanks

 

[paipingprung]

where are the power heroes to save us, 888 got sick today?

 

[HeartCrasher83]

in my country im cant use 888

 

[888Rep]

Hello everyone,

The 888Live London Festival will be at Aspers Casino, London’s best casino, for 12 days of non-stop poker action October 5-16.
During that time, $800,000 in guaranteed prize pools will be offered including the £2,200 buy-in, High Roller and £1,100 buy-in, £400,000 GTD Main Event.

Both tournaments will be utilizing the 888 Action Clock.

While we hope you’re busy battling it out against the likes of Dominik Nitsche, Chris Moorman, Niall Farrell, Ludovic Geilich or James Dempsey, there’s always the chance you’ll find yourself with free time on your hands.
In such a situation, we’ve got you covered!

Click here to find five awesome things to do off the felt while at this year’s 888Live London Festival.

 

[dino]

Hi official 888 rep,

have a few question.

How is possible that calculation by 888 Poker in 888 Club Poker are wrong???
Check this screenshot:

By my calculation, what I learned in the school, 240+60= 300 , right?
Not 290

 

[dino]

One more thing.
How is possible that you guys allow someone to sit over 45hrs straight to play??
Without checking if it's a bot or not.
Take a look at those few sreeenshots:
and my favorite is user lokal0209 from germany, sitting for 2869 minutes, and when you calculate: 2869/60=47.81 hrs straight, and guy is not sleeping/eating/using bathroom etc...
How can you explain that????

 

[dino]

if you need more screenshots, from 888 tables, let me know.....

 

[888Rep]

Hi official 888 rep,

have a few question.

How is possible that calculation by 888 Poker in 888 Club Poker are wrong???
Check this screenshot:

By my calculation, what I learned in the school, 240+60= 300 , right?
Not 290

There has been some changes to our reward sthructure and that page will change and update as soon as you have a bet the cash tables.

 

[888Rep]

if you need more screenshots, from 888 tables, let me know.....

Can you please send these issues directley to support@888poker.com and they will investigate them.
Thanks

 

[dino]

I already sent to support@888.com and forwarded to that you just sent me
but IMHO those are really nice bots running on your network.
It just can't be humanly possible to play for such a long time.

Or do we need to find out which bot are running on your network and use them just like they do

 

[dino]

How to do you mean when I bet the cash table????
What is not to understand there???
Did I read something wrong or my math calculation doesn't work???
What else I have to do??
Bet on what??
What/Which bet on cash table are you talking about???
If you changed something, why don't you change it that everyone can see it??
It still showing up as wrong math on your poker site.
So, tell me again what is wrong with calculation on this site???
240+60=290????
Is that how you guys on 888 calculate everything???
Everywhere else in the world that should be 300, right.

Take a look at the screenshot.

There has been some changes to our reward sthructure and that page will change and update as soon as you have a bet the cash tables.

 

[888Rep]

Can I please have your poker user name?

 

[dino]

Sure, I sent you PM, check it out.

Can I please have your poker user name?

 

[Tigerdoom]

Suggestion for Tournament Tickets

Hi 888
I have a suggestion for you based on the fact I have amassed 18 unused tickets and don't know when to use them.

Instead of displaying 'currently no available tournaments' beside the ticket it would be a lot more helpful and useful to have a date and time of the next event, instead of having to log in and out constantly....unless that is your devious plan?!

Come on make it easier, so I can use these tickets and schedule them around my personal time not the other way around.
Thanks

Tigerdoom88

 

[dino]

yep, you are right about those tickets.
I have few of them and it's really hard to find when it's one of them so you can play it.
It's like, we give you something what you can't use it , lol.
They know how to take care of their customers.

 

[Gorak]

I understand that you changed the Club VIP requirements (lowered the points to get to next level). You sell it like it is a wonderful thing for everyone.

However for the players that have already reached the 100+ level using the old (harder system); we just lost a ton of value since more players will be able to play in the higher VIP freerolls sooner and the value will decrease dramatically.

In a way you are punishing us for having raked and wagered more than the others in the old system. I'm currently at Club Level 130 and I feel robbed.

Don't get me wrong I still like the VIP system but it seems that every changes you are making is reducing the value of the VIP freerolls. For example the last time you made changes to the VIP freerolls you pushed the $10,000 from 70+ to 100+ Level and you added the $8,000 80+ Level.

BUT in the process you took away the money from other Lower VIP freeroll by modifying the schedule and frequency. In fact overall we lost value and I can prove it (I'm not the only one that made the calculations).

Now this time you actually lowered the value of all the freerolls by allowing more players to reach them faster. OK that's your site and you can do what you want; but don't think we are not noticing those things.

I'd like to be surprised and see actual money ADDED to the VIP Club freerolls. You could also make a new $12,000 VIP freerolls for Level 120+ and not take the money from the actual VIP schedule. And by the way, I asked support how to get a ticket for the elite $15,000 freeroll and they replied with a prepared message saying basically we don't say how, you will know when you are there.

Sorry for the long post but I'm not happy with the new changes to the VIP system. I'm sure I'm not the only one but what can we do? Maybe rake and wager on another site?

UnrealDonk

 

[dino]

When are you going to stop BOT's playing on your 888 client????????

If you take a look at any table at any time, you can find some players(bots) playing over 1134 minutes, like right now on La Spezia table??????

How can you explain that's possible??

Let's divide those 1134/60=18.9 hrs, right
Are those bots from your poker client???
Is that how you guys do business now?
Same things like the Ultimate Bet did years ago, letting the bots take over and rob the players blind on their table.
When are you guys going to stop this??

All in all, 888 poker sucks big time now.
You guys used to be nice play to play, but not lately, since you guys allow the bots on your site.
I am not yet sure if they are yours bots or not.

 

[888Rep]

When are you going to stop BOT's playing on your 888 client????????

If you take a look at any table at any time, you can find some players(bots) playing over 1134 minutes, like right now on La Spezia table??????

How can you explain that's possible??

Let's divide those 1134/60=18.9 hrs, right
Are those bots from your poker client???
Is that how you guys do business now?
Same things like the Ultimate Bet did years ago, letting the bots take over and rob the players blind on their table.
When are you guys going to stop this??

All in all, 888 poker sucks big time now.
You guys used to be nice play to play, but not lately, since you guys allow the bots on your site.
I am not yet sure if they are yours bots or not.

Please send issues like these directly to support@888poker.com and they will investigate them.
Thanks

 

[888Rep]

I understand that you changed the Club VIP requirements (lowered the points to get to next level). You sell it like it is a wonderful thing for everyone.

However for the players that have already reached the 100+ level using the old (harder system); we just lost a ton of value since more players will be able to play in the higher VIP freerolls sooner and the value will decrease dramatically.

In a way you are punishing us for having raked and wagered more than the others in the old system. I'm currently at Club Level 130 and I feel robbed.

Don't get me wrong I still like the VIP system but it seems that every changes you are making is reducing the value of the VIP freerolls. For example the last time you made changes to the VIP freerolls you pushed the $10,000 from 70+ to 100+ Level and you added the $8,000 80+ Level.

BUT in the process you took away the money from other Lower VIP freeroll by modifying the schedule and frequency. In fact overall we lost value and I can prove it (I'm not the only one that made the calculations).

Now this time you actually lowered the value of all the freerolls by allowing more players to reach them faster. OK that's your site and you can do what you want; but don't think we are not noticing those things.

I'd like to be surprised and see actual money ADDED to the VIP Club freerolls. You could also make a new $12,000 VIP freerolls for Level 120+ and not take the money from the actual VIP schedule. And by the way, I asked support how to get a ticket for the elite $15,000 freeroll and they replied with a prepared message saying basically we don't say how, you will know when you are there.

Sorry for the long post but I'm not happy with the new changes to the VIP system. I'm sure I'm not the only one but what can we do? Maybe rake and wager on another site?

UnrealDonk

I sent your feedback over to the team.
Thanks