Official 888 Poker Support Thread

[888Rep]

888Live King’s Festival hosted Matuson and Kassouf for their long expected grudge match

The match-up that most punters were looking forward to seeing was the grudge match between Will Kassouf and Stacy Matuson.
It was billed as “best-of-three” with the winner taking home $888 in cash, a ticket to a WSOP event worth $888 and a very worthy trophy!

Check out the

and see who finished “like a Boss”

Recap Notes

Match #1 lived up to all the hype and the two foes felt each other out as they jostled for every slight edge and advantage.
Kassouf seemed to play a little tight, while Matuson picked up as many orphaned pots as possible. By the time Will opened up his game it was too late and Stacy had built up a substantial lead.
In the end, Kassouf’s Kd2s ran into Matuson’s Jh8h and fell short after Stacy ran off Jack-Jack on the turn and river to make a full house.
Round 1 went to “StacyAcey”.

By the time, Match #2 started, Kassouf had picked up the pace and was ready to take on anything and anyone, it seemed.
However, the cards were not kind to Kassouf and he couldn’t catch a break seeing his stack dwindling away.

It was only a matter of time before all the chips were going to have to go into the pot.
At one point in match, Stacy was able to reverse Will’s confident table talk by raising his raise with nothing more than ace-high.
The final hand saw Will raise out of the SB with Ah7c. Unluckily for him, Stacy woke up with a hand – pocket Jacks.
She re-popped it to 1,125 leaving Will with a 675 call and less than 5K behind.
After a lot of reflection and saying that he “felt he had the best hand”, Kassouf pushed over the top.
Stacy insta-called and the board ran out, 6h-2s-3s-5h-5s – no help for Will and Matuson took Round 2 and the best of 3!

All things considered, Stacy was in control from the start and never allowed Will to get inside her head.
Perhaps it was the fact that the level of pressure wasn’t there or that she simply wasn’t going to let herself be intimidated.
Either way it was a game well-played and well-fought and the best player – on the day – won.

 

[Zorba]

Any good company o that consider itself a good company or even that intend to be a good company must have a good and efficient support team and most than that this support must respect the clientes (in this case the players) as without the players they wold not survive and it does not make difference if you invest sponsoring WSOP or any other MTTs or providing promotions for deposits etc....

They did treat you with respect by limiting your access, I would love to read the emails that you sent to 888 support for them to consider you a compulsive gambler.

The first thing is respect the player when he want to make use of his Money (mainly if the player has the Money and has provided all the IDs and necessary documents to get his request attended)! And another point is when the support área knows that they caused a problem for the player who wanted to use his onw Money and that due to their technical problem they as causing any loss for a long time and they consider that you are not right in complain and that you just need to wait calmly for more than 2 weeks and that if you complain they call you "complusive gambler" just because you want access to your own Money and that they are not allowing it and not solving your problem!

I would love to read the emails that you sent to 888 support for them to consider you a compulsive gambler.

This is why I do not open an account at 888! You both are not the first players to inform that the supporting division of 888 is horrible and that also had difficulties either to withdraw or to transfer money!
It looks like "pay to enter and pray to get out"! lol
Good lucky to get your money back,

Do you know why 888 was horrible to your friends, maybe they carried on like a compulsive gambler like MarceloMC did.

:dontknow:

 

[MarceloMC]

Zorba,

If you like I can send you in private messages here in order to not let here full of texts in this thread with all the messages exchanged during more than 20 days that they delayed to attend a simple request of Money transfer or withdraw of a player´s Money (actually the situation was not solved yet) and all e-mails I sent and received from them that resulted in this absurd reply from 888 that I posted here and more than that their attitude blocking my account with MY MONEY there and not allowing me to get access to make use of my Money to finish my account with them until now!

I think that before taking a position in favour of any part you must need to know and understand what happened since the beginning and be aware of the whole situation before say that I am wrong here and that they are correct to do that and also that you too call me "compulsive gambler" considering that you do not know me enough to do that, ok?

Ps: I never offended you so think better before consider the possibility of offending me just because you like 888 or something like that...

They did treat you with respect by limiting your access, I would love to read the emails that you sent to 888 support for them to consider you a compulsive gambler.



I would love to read the emails that you sent to 888 support for them to consider you a compulsive gambler.




Do you know why 888 was horrible to your friends, maybe they carried on like a compulsive gambler like MarceloMC did.

:dontknow:

 

[MsNutHand]

Zorba, I do not know If my friends were called by 888 as compulsive gamblers but maybe any player there at 888 who faced a problem to use their money and mainly to remove their money from 888 and had a difficulty as I have already heard before and now here again with tjis colleague from the forum and you (that I do not know why is defending 888 - do you work there or for them??) and without know the details of each cases as It is not of your business or your personal problem and now you are calling my friends as compulsive gamblers?!?!? Is that It?!?

 

[MarceloMC]

My friend,

Could you please ask your colleagues (Rui or Paul) to be in contact with me and/or at least reply my last message sent more than 2 days ago with my request for a support to solve the situation about my Money and my request to withdraw all my balance and then to close the account at 888 and where I provided all the infos requested by Rui but that I did not receive any reply from him since then...?

I count with your support in this regard to finnaly finish this boring subject in the best manner because now we are already 22 days passed since I made a simple request to make use of my Money to withdraw and I do not know why it was not authorized even with my documents OK and with 888 saying that it was not my fault but taking too many time to solve (actually to not solve) a simple problem until now and generating all this bad situation for all the parties and that is never finishing, ok?

Tks in advance and best rgds,
Marcelo

I asked support to contact you and I beleive that you have had a phone conversation with them regarding your issue.
888Rep

 

[888Rep]

The 888Live King’s Festival High Roller attracted a highly-skilled group of players
Including Team888’s Chris Moorman, Niall Farrell, 2015 wsop ME November nine Pierre Neuville and the inimitable Will Kassouf

The €5,300 buy-in didn’t dissuade these big guns from flocking to this exclusive event
With just three players making the money, this battle was destined to be a hard-fought one:

1st Place paid €49,875
2nd Place paid €29,925
3rd Place paid €19,950

Day 1 stretched late into the night as players battled for the top nine spots. As players slowly made their way towards the exit, a final table of some great names came into view.
Martin Kabrhel held the lead going into Day 2.
He was joined by 2015 November Niner, Pierre Neuville, Scottish pro, Ludovic Geilich as well as Enzo Del Piero - who made the final table at the 888Live London Festival Main Event.
Player

Country

Chips
Martin Kabrhel

Czech Republic

413,000
Ludovic Geilich

United Kingdom

326,000
Pierre Neuville

Belgium

274,500
Jonas Kraft

germany

213,000
Michael Stuwe

Germany

186000
Enzo Del Piero

United Kingdom

175,500
Aleksandar Tomovic

Serbia

132,000
Philipp Zukernik

China

109,500
Pavel Binar

Czech Republic

70,000

Del Piero went out first when his river bluff was caught by Pierre Neuville, who was on top of his game.
Following Del Piero to the rail was Pavel Binar and Aleksandar Tomovic. Play tightened up as we got down to 5-handed with only 3 places being paid.
Ludovic Geilich’s pocket Jacks fell short as Jonas Kraft took them to the cleaners, shortly later we saw that it was not to be for the class-act that is Pierre Neuville who exited in fourth place.

With Philipp Zukernik entering 3-way action as the shortstack, it took only a few hands before he was collecting a €19,950 paycheck for 3rd place.
Heads-up action lasted much longer than anticipated as the Czech pro, Martin Kabrhel tanked and seemed to play in a manner that tested poker etiquette rules.
Despite all the peripheral noise, Kabrhel managed to battle back from a 2:1 deficit to level things up.
Only to have his pocket Sevens cracked by German pro, Jonas Kraft’s Ace-Queen, which gave Kraft the win.
Kabrhel bagged €29,925 as runner-up while Kraft took home a well-deserved €49,875 for first.

The 888Live King’s Festival Main Event, Day 1a attracted 72 players, who each contributed €888 to the €300,000 prize pool

This was the first of three Day 1s of the €300K GTD Main Event, giving players plenty of time and opportunity to take advantage of this prestigious tournament.
888Live King’s Festival is the second in a schedule of poker festivals planned for 888poker in 2017.
With 72 players showing up on Day 1a, there was plenty of action and plenty of poker to be played.
Indeed, it proved to be a long one for the players who had decided to play Day 1a of the tournament.
Shortly after 4am, we were down to 14 lucky names – the ones that would head to Day 2 of this €300K guaranteed tournament.

Out in front is Opening Event 7th place finisher, Alexander Dmitrienko, with 256,900 in chips.

Player Name Chip Stack

Alexander Dmitrienko 256,900
Lukasz TomeckiL 226,400
Bartosz Szafraniec 213,700
Jonas Stechbarth 197,400
Camille Burg 193,800
Krzysztof Jaguscik 165,800
David Steliac 156,100
Lukasz Grossmann 152,500
Andre Shuhman IL 137,100
Fabien Rolli 116,700
Braco Pasquale 89,100
Benjamin Berg 85,600
Jyrki Satukangas 70,400
Volodymyr Kernytskyi 50,900


Day 1b of the Main Event kicks off on 3/2 at 4pm (local time), with Day 1c scheduled for 4/2 at 3pm (local time).
Tune in for more exciting news from 888Live King’s Festival!

 

[888Rep]

Day 1b of the 888Live King’s Festival Main Event brought out the big guns.



Team888 ambassadors, Chris Moorman, Natalie Hof, Dominik Nitsche, Kara Scott and Sofia Lovgren,

joined the action determined to make it to Day 2 and bag that magnificent 888Live trophy.
When all was said and done, 155 entries each contributed €888 to a pot that has been guaranteed at €300,000 with one more Day 1 to go.

Added to Day 1a totals, we have already created a total of 227 entries and look set to smash the guarantee.



The day started out slowly as players were allowed one re-entry per flight, and late registration will be held open until the start of Day 2.

But, by the final bell, 41 runners sprinted to the finish line – making it to Day 2.



Team888 started out strong making up 5 of the top 9 chip stacks- However, the “rungood” was not destined to last forever.

As Level 6 broke, Kara Scott fell prey to bottom pair and was out of the running.

The rest of the team carried on although there was a re-buy here and there along the way.

In particular, Dominik Nitsche found himself all-in with Aces on a paired, flush-draw board: 5h-8h-8c- His opponent held Ah10h and called Dominik’s all-in bet.

The turn was a dagger Kh, and the 7c on the river couldn’t save Nitsche.

He was left short-stacked but managed to double up before busting out a couple of hands later. It was re-buy time!



On the other hand, far away from the featured table, German Team888 Ambassador, Natalie Hof was quietly building a stack for herself- At one point, she led the field of 155 entries.

Meanwhile, things heated up on the featured table when 888 Ambassador Sofia Lovgren found herself sitting opposite fellow pro and friend Oahn Bui.

In short order, Bui found herself in a three-way pot with deuces. The flop was As-Jh-8s. Bui bet her deuces, dropping one caller, and getting another player to come along for the ride.

Unfortunately for Oahn, that caller had an ace [Ah-5c] – albeit a weak one. The turn was a Kc, and Oahn continued betting, this time about half-pot.

The river was Qh, and Oahn bet just under half-pot. Her opponent, Almedin Imsirovic folded to the aggression and Bui dragged a nice-sized pile of chips.



As the night progressed and the blinds climbed, a few other 888 ambassadors fell by the wayside.

Sofia Lovgren lost her bounty during Level 9. Teammate Chris Moorman made it to Level 11 before losing his second entry.



Aside from the 888poker pros, other big names had put in an appearance on Day 1b- Scotsman Niall Farrell survived into Day 2, sitting pretty with 141,200 in chips.

William Kassouf managed to battle his way to Level 9, but busted shortly into it – vowing to “be back tomorrow”.

And, with a third Day 1 to look forward to, it’s more than likely several Day 1b runners will be back.



Key Stacks from Day 1b

Position/Name/Chip stack

1. Andrea Iocco / 266,200

2. Peter Heinrich März / 251,900

3. Renee Xie / 224,000

4. Miroslav Forman / 216,800

5. Pavel Berka / 202,500

11. Niall Farrell / 141,200

16. Jonas Kraft / 111,400

17. Natalie Hof / 111,000

37. Dominik Nitsche / 54,500

 

[Zorba]

Zorba,

If you like I can send you in private messages here in order to not let here full of texts in this thread with all the messages exchanged during more than 20 days that they delayed to attend a simple request of Money transfer or withdraw of a player´s Money (actually the situation was not solved yet) and all e-mails I sent and received from them that resulted in this absurd reply from 888 that I posted here and more than that their attitude blocking my account with MY MONEY there and not allowing me to get access to make use of my Money to finish my account with them until now!

I think that before taking a position in favour of any part you must need to know and understand what happened since the beginning and be aware of the whole situation before say that I am wrong here and that they are correct to do that and also that you too call me "compulsive gambler" considering that you do not know me enough to do that, ok?

Ps: I never offended you so think better before consider the possibility of offending me just because you like 888 or something like that...

I didn't mean to say you did I meant to type accused of but I rushed my reply, I don't think that I would be the only one to want to see how you spoke to the support people for them to accuse you of that, they took an extreme action by blocking access to you, and they not just 888, but all poker sites don't do that for no reason.

After 10 years here at CC I have seen many threads about how some poker site has done someone wrong, only to find out later that they acted inappropriately while dealing with the site support staff.

I'm not saying that is your case, but without both sides of the conversation I'm not going to say that you acted appropriately or not.

Zorba, I do not know If my friends were called by 888 as compulsive gamblers but maybe any player there at 888 who faced a problem to use their money and mainly to remove their money from 888 and had a difficulty as I have already heard before and now here again with tjis colleague from the forum and you (that I do not know why is defending 888 - do you work there or for them??) and without know the details of each cases as It is not of your business or your personal problem and now you are calling my friends as compulsive gamblers?!?!? Is that It?!?

Before 888 recently withdrew from Australia, I never had a problem making a deposit or a withdrawal and recently when I won a physical prize during one of their promotions and it didn't arrive after 4 weeks or so I contacted support and they showed me how to claim that prize and a few weeks later I had my prize, a pic of it is in this thread just 1 or 2 pages back.

MsNutHand, you will never know what a company is like until you check them out for yourself, just listening to a few people who are your friends you are only getting one side of the story, and that is the side that they want you to hear.

It's a bit desperate of you to even think that I am employed by them, 888 are big enough to not need my help, don't really understand why you would say that.

You may want to re read my comment, I didn't say your friends were compulsive gamblers.

The moral of the story is do your own investigations instead of listening to disgruntled customers who happen tobe friends of yours.

:top:

 

[MarceloMC]

Zorba,

Just to let you know I received a message from the Manager of 888Poker after investigate the case and discover that it was a mistake of 888 that caused me a problemto get access to my Money and without say any bad word against them in my messages but in summary just being incisive to tell them several times during the several days that took to get the problem solved that they were the first poker room that caused me problems to use the Money either for transfer and/or withdraw and saying that you know the quality of the poker room when you need to use the Money because to deposit is very easy and prompt but when you decide to remove the Money and they create difficulties and delays to solve the problem and provide support and in this time you see which are the good and bad poker rooms...

I think that I was in my reason to be sad and complaining and saying that after 20 days of delay to access the Money since it was not my fault but a problem from 888 taking so much time to solve this situation! And maybe the person from the support área of 888 that called me complusive gambler and suggested me a treatment for a player that only play for fun and sometimes and never had any problem in the room or in any other and after my several "right" and fair complains saying that 888Poker was showing to not be a good poker room with a bad support service and she not accepted the complains and took this wrong decision to call me like that and block my account!

But this Saturday they sent me a message with apologies for their mistakes and re-opening my account and allowing me to make use of the Money and gave me some compensation for the problem caused with the delay and as the Manager was very kind so this monday instead of removing all my Money and close the account I will just withdraw the Money I intended to use 25 days ago and let there some balance and continue using eventually the account and playing there!

So case solved after almost 1 month but finally solved anyway this whole situation and story left me with a not so good impression about their Support Area and with their system in terms of making simple and easy the usage of the Money as it must be and happens in some other large poker rooms!!

I didn't mean to say you did I meant to type accused of but I rushed my reply, I don't think that I would be the only one to want to see how you spoke to the support people for them to accuse you of that, they took an extreme action by blocking access to you, and they not just 888, but all poker sites don't do that for no reason.

After 10 years here at CC I have seen many threads about how some poker site has done someone wrong, only to find out later that they acted inappropriately while dealing with the site support staff.

I'm not saying that is your case, but without both sides of the conversation I'm not going to say that you acted appropriately or not.



Before 888 recently withdrew from Australia, I never had a problem making a deposit or a withdrawal and recently when I won a physical prize during one of their promotions and it didn't arrive after 4 weeks or so I contacted support and they showed me how to claim that prize and a few weeks later I had my prize, a pic of it is in this thread just 1 or 2 pages back.

MsNutHand, you will never know what a company is like until you check them out for yourself, just listening to a few people who are your friends you are only getting one side of the story, and that is the side that they want you to hear.

It's a bit desperate of you to even think that I am employed by them, 888 are big enough to not need my help, don't really understand why you would say that.

You may want to re read my comment, I didn't say your friends were compulsive gamblers.

The moral of the story is do your own investigations instead of listening to disgruntled customers who happen tobe friends of yours.

:top:

 

[I2jr]

Hello everyone, this is very well explained everything and from now thank you very much, my question is based on this, maybe this out of tune with most of the messages here, although not read all, but I would like to know where possible, Because only a CC tournament is in 888 Poker since it is only on Sunday as it is seen in another room that there are several daily tournaments of CC

 

[Zorba]

Zorba,

Just to let you know I received a message from the Manager of 888Poker after investigate the case and discover that it was a mistake of 888 that caused me a problemto get access to my Money and without say any bad word against them in my messages but in summary just being incisive to tell them several times during the several days that took to get the problem solved that they were the first poker room that caused me problems to use the Money either for transfer and/or withdraw and saying that you know the quality of the poker room when you need to use the Money because to deposit is very easy and prompt but when you decide to remove the Money and they create difficulties and delays to solve the problem and provide support and in this time you see which are the good and bad poker rooms...

I think that I was in my reason to be sad and complaining and saying that after 20 days of delay to access the Money since it was not my fault but a problem from 888 taking so much time to solve this situation! And maybe the person from the support área of 888 that called me complusive gambler and suggested me a treatment for a player that only play for fun and sometimes and never had any problem in the room or in any other and after my several "right" and fair complains saying that 888Poker was showing to not be a good poker room with a bad support service and she not accepted the complains and took this wrong decision to call me like that and block my account!

But this Saturday they sent me a message with apologies for their mistakes and re-opening my account and allowing me to make use of the Money and gave me some compensation for the problem caused with the delay and as the Manager was very kind so this monday instead of removing all my Money and close the account I will just withdraw the Money I intended to use 25 days ago and let there some balance and continue using eventually the account and playing there!

So case solved after almost 1 month but finally solved anyway this whole situation and story left me with a not so good impression about their Support Area and with their system in terms of making simple and easy the usage of the Money as it must be and happens in some other large poker rooms!!

I'm glad it all turned out well for you, if you have been around long enough, you too would agree that the steps they took are extreme, when we make a complaint we have to give them time to do their shit, repeated emails complaining about the same thing is not going to hurry them up, they will take however long they think they need to, and it also reeks of desperation on your part as if it is your last $20.

Good luck in your games.

:top:

 

[MarceloMC]

Actually my complains started only after 1 week withou any reply from them and waiting to be able to make a simple Money transfer of $100 to another player! And I just sent several messages after that wen I saw that time was passing and 2 weeks and then 3 weeks and nothing solved despite they stated in their late and first reply that the problem was not mine but I should wait! And if you have Money in any place (bank, poker room, etc) that is yours and you see a problem in your right to use it and wait for a long time to get the problem that is not yours solved and with so much difficulties to get any reply from the support of the poker room (and mainly when compared with the support of their 2 main competitors that is almost immediately)...

And independenlty that you do not need this Money to "survive" (Thanks God I have a very nice job in my country and money invested in bank/funds and also I have accounts in 2 other poker rooms with a considerable Money besides the amount I have at 888 and more than that at neteller and I play poker only for fun and obviously to get some extra Money sometimes) but I am sure that despite the amount I was intending to use ($10, $100, $1000 or any other amount in question) that this delay and lack of replies and support and the whole situation causes frustration and makes anybody lose the patience and starts complaining with reason! My complains were not related to the amount but first with the difficulty to make use of the Money and after that with the delays and bad support I received and not related to the necessity of the Money, understand?

And mainly because I thought that never 888 could create such difficulties or provide a so lazy support mainly considering their reputation and position in the poker Market... but this bad experience in the first time when I decided to use the Money in my account with 888 and compared with my previous experiences in other poker rooms where it was always fast simple and immediately and with no issues or difficulties to make usage of my money!

And despite the final solution now but I still cannot agree that they were right in this situation and even think that I was wrong in my fair complains and frustration but anyway the best thing to do now is really forget this situation mainly because it was finally solved! And let us play and have some fun! That is why we are here at Cardschat!

I'm glad it all turned out well for you, if you have been around long enough, you too would agree that the steps they took are extreme, when we make a complaint we have to give them time to do their shit, repeated emails complaining about the same thing is not going to hurry them up, they will take however long they think they need to, and it also reeks of desperation on your part as if it is your last $20.

Good luck in your games.

:top:

 

[tonkata3333]

Very nice poker rooms

 

[MsGadjetty]

How do 888 get away with such bad customer service?

Really disappointed with 888 support again. Honestly, I've played at a lot of sites and 888's CS is the pits!
I hadn't played on the site for a while and wanted to make a deposit last night from the UK around 9pm. I wanted to find out if they would offer a reload bonus, so I was looking for the live chat. The system told me that the live chat was unavailable at that time (at 9pm on a Saturday night???).
So I only put in $10 and as soon as this was confirmed the live chat window popped open and I was prompted to talk to them about a bonus.
So I started chatting to a girl called Ashley who said she was unable to give me a bonus as I should've talked to her BEFORE I made a deposit. She didn't bother to answer my questions about live chat showing as unavailable.
So after keeping me waiting for 5 or more minutes, she got back to me and told me to enter code 1000FREE. When I asked if I would have to make another deposit for this, she said yes.
I thanked her, closed the chat window and deposited another $10 and guess what:
I NEVER received a bonus at all! I emailed 888 customer service close to 24 hours ago and, you guessed right, I haven't had a reply.
TBH, I'm disgusted with this kind of customer service and think I've been "had" by 888.

 

[888Rep]

Hello,



Having fun in Rozvadov at the 888Live King's Festival - check out the best moments!

Behind the Scenes of the Will/Stacy Grudge Match

The Grudge Match started with the players getting ready to do battle, while the commentators also readied themselves for the Face Off!
Finding a Name for the #888Trophy

During the Main Event we decided to run a competition to find a name to the 888Live King’s Festival Main Event trophy
Here are some of the top responses:

- Golden Snowman

- The Pokerweight 8

- The Infinitum Trophy

- The Golden Nutz Trophy

- Triple Eight Eternity



Dominik Turns the Tables on the Girls in the Queens Clash Photo Shoot

Everyone had great fun doing the photo shoot for the Queens Clash Tag Team Ladies Event – even the boys, including 888poker ambassador Dominik Nitsche, got involved in the action.

​

Watch what happened here https://www.facebook.com/888poker/vi...9302903797780/
The Mentalist Gets it Right

The Mentalist – an exceptional mind reading performer – got it right every time at the 888Live King’s Festival Social Gathering
He also managed to pick Dominik’s brain – much to his surprise – Check it out here https://www.facebook.com/888poker/vi...7190337342370/


The Bubble Gets Everyone UP!



​The bubble got everyone out of their seats in the 888Live King's Casino Main Event! Well played Mr. Ashelm. Everyone is now guaranteed €1,997!
https://www.facebook.com/hashtag/888...29669770427760

 

[888Rep]

Really disappointed with 888 support again. Honestly, I've played at a lot of sites and 888's CS is the pits!
I hadn't played on the site for a while and wanted to make a deposit last night from the UK around 9pm. I wanted to find out if they would offer a reload bonus, so I was looking for the live chat. The system told me that the live chat was unavailable at that time (at 9pm on a Saturday night???).
So I only put in $10 and as soon as this was confirmed the live chat window popped open and I was prompted to talk to them about a bonus.
So I started chatting to a girl called Ashley who said she was unable to give me a bonus as I should've talked to her BEFORE I made a deposit. She didn't bother to answer my questions about live chat showing as unavailable.
So after keeping me waiting for 5 or more minutes, she got back to me and told me to enter code 1000FREE. When I asked if I would have to make another deposit for this, she said yes.
I thanked her, closed the chat window and deposited another $10 and guess what:
I NEVER received a bonus at all! I emailed 888 customer service close to 24 hours ago and, you guessed right, I haven't had a reply.
TBH, I'm disgusted with this kind of customer service and think I've been "had" by 888.

You need to allow up to 72 hours for a response and if you have not heard by then you can give me your poker user name and I will send it over to them.

 

[Pessoa]

The 888 poker support is the worst, they never answered any of my emails and they deny me the 88 dollar free entry bonus, so i closed my account right now

 

[BluffYou123]

Same thing is happening again with the Blast challenge. Can you get it fixed for me again please? Username is D0NK3YSL4Y3R.

 

[BluffYou123]

Same thing is happening again with the Blast challenge. Can you get it fixed for me again please? Username is D0NK3YSL4Y3R.

Disregard this, I played 1 more and the challenge is complete.

 

[MsGadjetty]

Why am I not surprised?

You need to allow up to 72 hours for a response and if you have not heard by then you can give me your poker user name and I will send it over to them.

72 hours have passed and no word from 888 customer service.

I feel cheated, never received my bonus and they can't even be bothered to reply to my email complaint.

If this was a well-known auction site, their feedback would be so bad, nobody would buy there anymore.

Can you please sort something out?

 

[MsGadjetty]

Dear 888 Rep, tried to send you a PM but as I haven't posted enough in this forum, I'm unable to do so.
My user name on 888Poker is the same as my user name here.
Can you please sort this and get me my bonus?

Many thanks.

 

[888Rep]

Really disappointed with 888 support again. Honestly, I've played at a lot of sites and 888's CS is the pits!
I hadn't played on the site for a while and wanted to make a deposit last night from the UK around 9pm. I wanted to find out if they would offer a reload bonus, so I was looking for the live chat. The system told me that the live chat was unavailable at that time (at 9pm on a Saturday night???).
So I only put in $10 and as soon as this was confirmed the live chat window popped open and I was prompted to talk to them about a bonus.
So I started chatting to a girl called Ashley who said she was unable to give me a bonus as I should've talked to her BEFORE I made a deposit. She didn't bother to answer my questions about live chat showing as unavailable.
So after keeping me waiting for 5 or more minutes, she got back to me and told me to enter code 1000FREE. When I asked if I would have to make another deposit for this, she said yes.
I thanked her, closed the chat window and deposited another $10 and guess what:
I NEVER received a bonus at all! I emailed 888 customer service close to 24 hours ago and, you guessed right, I haven't had a reply.
TBH, I'm disgusted with this kind of customer service and think I've been "had" by 888.

Can you please give me your poker user name and I will ask support to check this out for you.

 

[888Rep]

Hi all,

I am so happy to reach out with some exciting news!
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To make sure you’re in the know about the latest 888poker news,

!

 

[warface]

I like room 888, everything is clear always share a lot of different players in the middle always, there is also online Support tech support.

 

[Debi]

Dear 888 Rep, tried to send you a PM but as I haven't posted enough in this forum, I'm unable to do so.
My user name on 888Poker is the same as my user name here.
Can you please sort this and get me my bonus?

Many thanks.

Please be patient and give the rep an opportunity to assist you with this.

Can you please give me your poker user name and I will ask support to check this out for you.

She posted it in a different post - it is MsGadjetty. Thanks for your assistance!