Official 888 Poker Support Thread

[MarceloMC]

I am pasting here the email (the message is exactly how I received) where the Support Area of 888Poker informed that due to my fair and normal complains about all the strange difficulties I was facing to make use of my own Money for a simple money transfer and in not 1 or 2 days but now in almost 20 days) at 888Poker and just asking them to release MY OWN MONEY at the site to transfer it to another player or to withdraw despite I was 100% regular in terms of documents and with no restrictions or pendencies and they informed me that closed my account and amazingly suggest me to make a treatment for "gambling compulsion" ... How Bizarre:
_________

Subject: Transfer from my account to the account at 888 of another player! URGENT!!!
Question Reference # 170118-002526
Response (30/01/2017 10.39 PM)
Dear Marcelo,

Thank you for contacting us. My name is Fátima from the member support department and I am happy to assist you today.

Here at 888poker , the last thing we want for any of our members, is to experience personal difficulties and it is dismaying to hear that this is the situation you are now facing.

Although millions of people enjoy gambling without experiencing any problems, we realise that some people can become obsessed with gambling. Like many things in life, what is enjoyable in moderation can be disastrous in excess.

Be assured that we endorse and actively promote responsible gaming, therefore discouraging anyone with a compulsive gambling problem from playing at 888poker or any other gaming establishment.

So, taking your comments in consideration we have permanently closed your account and will do everything in our power to prevent you from playing with us in the future.

Your email address has also been removed from our mailing list.

We ask that you refrain from opening further accounts with any gaming site operated by any entity within the 888 Group (specifically including Cassava Enterprises (Gibraltar) Ltd and 888 UK Limited). Such accounts will be closed as soon as they are detected and the relevant operator may, at its sole discretion, withhold all deposited and related monies in relation to such accounts.

We recommend that you uninstall our software from your PC, delete any gambling Apps on your mobile or tablet and turn off push notifications relating to gambling.

Please follow the steps below to uninstall the software:

- Click 'Start', located in the bottom left hand corner of your screen
- Select 'Control panel'
- Click 'Add-Remove Programs' and select the program you wish to remove

It is encouraging that you are aware of your problem, as once identified; compulsive gambling can be successfully treated. We urge you to seek professional help if gambling is not something that you want to do, but rather something that you need to do.

Please find below, contact details for such organizations:

Other countries: www.gamblingtherapy.org

The Gambling Therapy App is now available to download for Android and Apple devices; please refer to the links below:

Android: https://play.google.com/store/apps/details?id=com.gamblingtherapy

iphone: https://itunes.apple.com/us/app/gambling-therapy/id1163704771?ls=1&mt=8

At last I would like also to inform you that the Money Transfer issue was not forgotten. As stated in previous email the issue steels under review.

Marcelo, thank you for bringing this matter to our attention and we wish you the very best for the future.

Kind regards,

Fatima F.
Member Support Representative
_____________

What do you think about such email from 888 Poker Support and this measure (close the account before give my Money) and also all the bad comments about me just because I was complaining about my right to use my OWN Money after 15 days of delays from 888Poker...??
If necessary I can also paste here all the messages exchanged with them since the beginning of the problem several days ago (their messages and my messages and replies) just to show the position and procedures of 888 Poker to handle with my problem...

 

[kapobar]

Strange support in whole poker world.U need to have good nerv and patiance to resolve one simple problem for minimum one month.I understand u but u musted to wait ,they will answer some day ,now u made bigger problem

 

[MarceloMC]

Kapo,

Any good company o that consider itself a good company or even that intend to be a good company must have a good and efficient support team and most than that this support must respect the clientes (in this case the players) as without the players they wold not survive and it does not make difference if you invest sponsoring wsop or any other MTTs or providing promotions for deposits etc....

The first thing is respect the player when he want to make use of his Money (mainly if the player has the Money and has provided all the IDs and necessary documents to get his request attended)! And another point is when the support área knows that they caused a problem for the player who wanted to use his onw Money and that due to their technical problem they as causing any loss for a long time and they consider that you are not right in complain and that you just need to wait calmly for more than 2 weeks and that if you complain they call you "complusive gambler" just because you want access to your own Money and that they are not allowing it and not solving your problem!

I cannot consider this a good and serious company and if the onwer of 888Poker was in my place and I were in his place I would give him all the reasons and fire the person from the support team that called the client as a "compulsive gambler" and that also recomended to the cliente a mental treatment and also blocked/closed his account with Money inside just because the client is not satisfied with the bad or none support from their Support Area and complaining that is losing Money with the long delay of 2 weeks to get access to his own Money for a simple transfer...

It is totally insane this situation... I hope that at least tehy give my Money back as soon as possible and I do not want their apologies as I do not want never more see 888Poker as a poker room to play in the rest of my life and I will continue very happy playing at pokerstars and partypoker which respect the clientes more than everything!!

Strange support in whole poker world.U need to have good nerv and patiance to resolve one simple problem for minimum one month.I understand u but u musted to wait ,they will answer some day ,now u made bigger problem

 

[888Rep]

If you’ve watched poker on television or tuned into a live stream, there’s a good chance you’ve heard the voice of David Tuchman, a veteran poker commentator
Tuchman can be heard on episodes of Poker Night in America, and for the past six years has served as the lead commentator for the World Series of Poker live stream.
Now, he’ll be bringing his skills to us at 888poker, next stop 888Live Festival Kings Casino
“There are a lot of really creative people working with 888, and I had the pleasure of meeting a few of them in London.
As is the case in most projects that are successful, it’s about the people and the freedom to be creative.
Long and short of it, I’m most looking forward to working with the people I’ve met and a few I haven’t”, Explains David when asked to his expectations.

For David Tuchman’s extensive interview - Link
Watch Tonka & Tuchman schedule to meet at 888Live Festival Kings Casino -

 

[MarceloMC]

Hi 888Rep,

How are you? I suppose you have seen my previous messages from Yesterday night about all my problems and difficulties with the Support Area of 888Poker to get access to my Money and now with this bizarre message from the person of the Support Team at 888Poker (Ms. Fatima) that besides closing my account before I have time to even withdraw my balance but more than that suggested me a treatment for gambling compulsion...

Do you think it is normal that any support from a serious company that is creating difficulties for a client to get access to his own Money for almost 20 days and that is fairly complaining about all the difficulties to be well attended and as answer for his complainings receive such type of message and measures from this person representing 888Poker?

I do not know if I am becoming crazy and that the wrong person here is me and that it is normal this type of measure and behavior from any Support Area from any Poker Room or any company in general but any comments from you would be welcome!

Thanks in advance,

If you’ve watched poker on television or tuned into a live stream, there’s a good chance you’ve heard the voice of David Tuchman, a veteran poker commentator
Tuchman can be heard on episodes of Poker Night in America, and for the past six years has served as the lead commentator for the World Series of Poker live stream.
Now, he’ll be bringing his skills to us at 888poker, next stop 888Live Festival Kings Casino
“There are a lot of really creative people working with 888, and I had the pleasure of meeting a few of them in London.
As is the case in most projects that are successful, it’s about the people and the freedom to be creative.
Long and short of it, I’m most looking forward to working with the people I’ve met and a few I haven’t”, Explains David when asked to his expectations.

For David Tuchman’s extensive interview - Link
Watch Tonka & Tuchman schedule to meet at 888Live Festival Kings Casino - Link

 

[MsNutHand]

This is why I do not open an account at 888! You both are not the first players to inform that the supporting division of 888 is horrible and that also had difficulties either to withdraw or to transfer money!
It looks like "pay to enter and pray to get out"! lol
Good lucky to get your money back,

 

[HAMC81]

OH WOW

 

[888Rep]

Hi 888Rep,

How are you? I suppose you have seen my previous messages from Yesterday night about all my problems and difficulties with the Support Area of 888Poker to get access to my Money and now with this bizarre message from the person of the Support Team at 888Poker (Ms. Fatima) that besides closing my account before I have time to even withdraw my balance but more than that suggested me a treatment for gambling compulsion...

Do you think it is normal that any support from a serious company that is creating difficulties for a client to get access to his own Money for almost 20 days and that is fairly complaining about all the difficulties to be well attended and as answer for his complainings receive such type of message and measures from this person representing 888Poker?

I do not know if I am becoming crazy and that the wrong person here is me and that it is normal this type of measure and behavior from any Support Area from any Poker Room or any company in general but any comments from you would be welcome!

Thanks in advance,

I asked support to contact you and I beleive that you have had a phone conversation with them regarding your issue.
888Rep

 

[MarceloMC]

Yes, I received a call from a person of your Support Area and he was kind and suggested me to send na email to the Manager of 888Poker that I sent Yesterday however until now I did not receive any reply from this Manager and I am still without a solution to get access to my Money and not able to make the withdraw of my Balance there one day more...

I hope to get his reply and mainly I hope to have a fast solution Today yet for this matter or at least as soon as possible as it is almost completing one month since I tried to make use of my Money at 888Poker through a simple Money transfer that I am used to make in other poker rooms with no difficulties and this problem at 888Poker started and unfortunately the situation is delaying a lot to be solved and let me very frustrated as I thought that when I decided to use my Money there at 888 it would be as easy and simple as it is at PokerStars and Partypoker in similar situations but for my surprise it was not...!

I think that it is not a big deal for 888Poker just release my own Money won after a initial deposit I made more than 1 year ago and that was increased using this Money playing MTTs there and staying ITM in several tournaments and then it is simple that they just allow me to transfer this balance there to my neteller account as they already have all my ID documents etc and therefore we just finish this boring subject.... it would be the normal and best solution for both parties and I will not need to complain here anymore, understand?

By the way thanks for your help here,

I asked support to contact you and I beleive that you have had a phone conversation with them regarding your issue.
888Rep

 

[888Rep]

888poker news - Super XL Series VII Highlights
















Dor Lan <Dor.Lan@888holdings.com>




Today, 18:12


"Trojanmouse" is Champion of Champions, “Enigmasility” Wins ME, & More Super XL Series VII Highlights

A week and a half ago, the seventh edition of 888poker’s Super XL Series kicked off.
A staggering $5,000,000 guaranteed prize pool was spread across 63 events, each of which featured Main, Mini and Turbo versions.
It’s huge turnout created a massive $6,000,000 prize pool, well surpassing the initial $5M guarantee.


This series was definitely one to remember, packed with unbelievable highlights including Ambassador Chris “888Moorman” Moorman claiming his Super XL title and Fabrizio “DrMiKee” Gonzales making 4 final tables!
We also saw a WSOPE Champ, the Spaniard Adrian “ADRI_ATM” Mateos take down Event #13 Mega-deep + finishing 9th in the ME.

Check out our full Series coverage here

 

[888Rep]

"Trojanmouse" is Champion of Champions, “Enigmasility” Wins ME, & More Super XL Series VII Highlights

A week and a half ago, the seventh edition of 888poker’s Super XL Series kicked off.
A staggering $5,000,000 guaranteed prize pool was spread across 63 events, each of which featured Main, Mini and Turbo versions.
It’s huge turnout created a massive $6,000,000 prize pool, well surpassing the initial $5M guarantee.


This series was definitely one to remember, packed with unbelievable highlights including Ambassador Chris “888Moorman” Moorman claiming his Super XL title and Fabrizio “DrMiKee” Gonzales making 4 final tables!
We also saw a WSOPE Champ, the Spaniard Adrian “ADRI_ATM” Mateos take down Event #13 Mega-deep + finishing 9th in the ME.

Check out our full Series coverage here

 

[BluffYou123]

I've been doing the daily challenges and I've noticed that I had to do an extra tournament yesterday before the challenge completed and the same thing happened just now playing the Blast games. I've played 3, the challenge says I have to play 3 but the challenge is not complete.

Yesterdays challenge was play 2 tournaments of min $1 buyin. I played 2 and the challenge wasn't completed so I just played another one. I'm playing under bankrolled for the $5 Blasts and I don't want to have to play more than is needed.

Can you investigate this for me please.

Edit: I've just played a 4th $5 Blast and the challenge is still not complete.

 

[Rijckenborg]

Treasure Quest Challenge

Do we have to play 3x $15 BLAST tournaments ?
Or, can we play 3x $5 BLAST tournaments ?

 

[BluffYou123]

Do we have to play 3x $15 BLAST tournaments ?
Or, can we play 3x $5 BLAST tournaments ?

It's different for everyone. Some only have to play $1s.

Challenge still not showing as complete.

 

[888Rep]

It's different for everyone. Some only have to play $1s.

Challenge still not showing as complete.

Poker user name please?

 

[BluffYou123]

Poker user name please?

D0NK3YSL4Y3R

The vowels are numbers. Best to copy/paste it.

 

[888Rep]

D0NK3YSL4Y3R

The vowels are numbers. Best to copy/paste it.

Thanks

 

[SAVag]

Hello. Today I updated its poker client and was horrified by the results of the update. In shock I plunged change the appearance of the game table. It is unclear, why was moved Chat with usual place, in the lower left corner, to the right side (accessed by pressing the corresponding button). If the chat is open, on him imposed popups HUD XM2 that terribly not convenient. Now even one game table window does not appear on the entire desktop



Action Buttons player moved into the middle of the screen. What for??? You about it someone asked??? The solution is better than what it was ??? Everything is just ruined. Please return everything back as it was. And yet - before about a year ago gaming tables windows were "rubber" that is, at the opening of the two tables can be easily (assuming installed WIN 7 or later) by pressing the "Win" + "Right Arrow (Left)" to move the game table window and it took exactly half of the desktop, and in the second half could be in the same manner to place the second game table. Two game table occupied the entire (100%) of the area of ​​the desktop Wingows. It was convenient. Now the size of the windows can be changed only with the preservation of certain proportions, which does not take up windows exactly 50% of the screen.
Why on the table for poker is the casino button??? This is so important? What, someone playing poker feels the urgent need to put in parallel on the roulette wheel? Remove it, please, just to avoid accidental pressing this button. Or this is the meaning of this finding buttons on the poker table?



I really hope that 888 programmers will listen to my requests and return the look and size of windows gaming tables in the normal state (as it was about six months ago). Thank you.

 

[MarceloMC]

Just to update my situation and now with more than 20 days without access to use my Money, I received a call 2 days ago from a representative of 888Poker and also exchanged e-mails qith the manager of 888 that told that would solve my problems and allow me to withdraw my Money and Yesterday in the beginning of the morning I sent to the Manager of 888Poker a message replying him with all the infos he requested me but it has passed 24 hours without an answer and more than that wihtout a solution...

Very frustrating this situation and for something that is quite simple but it looks that 888Poker likes to punish the player who complain and that intend to withdraw the Money from the account...
I hope that this is a wrong interpretation of the situation by me and that 888Poker is actually the serious and professional poker room that they try to show to the world and that I finally get this problem solved Today yet and do not have to complain again and that I can forget this problem and this sad story...

 

[moots]

I also completed today's 3 x blast challenge, but did not get credit in the treasure map. Help please! Thanks!

ID: Mootso

 

[888Rep]

Hello. Today I updated its poker client and was horrified by the results of the update. In shock I plunged change the appearance of the game table. It is unclear, why was moved Chat with usual place, in the lower left corner, to the right side (accessed by pressing the corresponding button). If the chat is open, on him imposed popups HUD XM2 that terribly not convenient. Now even one game table window does not appear on the entire desktop

View attachment 137739 View attachment 137737

Action Buttons player moved into the middle of the screen. What for??? You about it someone asked??? The solution is better than what it was ??? Everything is just ruined. Please return everything back as it was. And yet - before about a year ago gaming tables windows were "rubber" that is, at the opening of the two tables can be easily (assuming installed WIN 7 or later) by pressing the "Win" + "Right Arrow (Left)" to move the game table window and it took exactly half of the desktop, and in the second half could be in the same manner to place the second game table. Two game table occupied the entire (100%) of the area of ​​the desktop Wingows. It was convenient. Now the size of the windows can be changed only with the preservation of certain proportions, which does not take up windows exactly 50% of the screen.
Why on the table for poker is the casino button??? This is so important? What, someone playing poker feels the urgent need to put in parallel on the roulette wheel? Remove it, please, just to avoid accidental pressing this button. Or this is the meaning of this finding buttons on the poker table?

View attachment 137741

I really hope that 888 programmers will listen to my requests and return the look and size of windows gaming tables in the normal state (as it was about six months ago). Thank you.

I have sent your fedback over to the team for you.
Thanks

 

[moots]

I also completed today's 3 x blast challenge, but did not get credit in the treasure map. Help please! Thanks!

ID: Mootso

Nevermind, I played some more and it finally worked. I had to play 6 of them even though it only said to play 3.

 

[Rijckenborg]

I don't understand my challenge

Do we have to play 3x $15 BLAST tournaments ?
Or, can we play 3x $5 BLAST tournaments ?

Can you answer me 888rep?

 

[moots]

For you, each one has to be $15.

So 3 x $15: total $45.

 

[doom]

hi i play 3 blast sng yesterday but it did not finish the quest