Official 888 Poker Support Thread

[888Rep]

Hello! I can’t log in, the nickname and password are 100% correct, they write that the password is incorrect.

Please try a reinstall.

Regards

 

[InuWill]

Does anybody have a problem cashing out in brazil lately? They've asked me to update docs as I did, and now they want a new bank, saying my bank is no longer accepted, does anybody had this sorta problem? Thanks in advance for your attention on this matter, best regards

 

[Luka22guro]

Hello i can't use my gold tokens

 

[Like2Play2]

Same here. 888poker not showing the CardsChat tourneys. And have spent 3 days trying to make it work, and now
I finally got it to work, but I still cannot get The CC Tournaments.

 

[burba]

I miss some tournament summary files in my hand history folder - e.g. I played 128 BLAST tournaments but I have only 117 summary files missing 11 from them. Some of which I have won and also lost.

I'd also like to have the information about if I have bought an add on in the summary file (or at least in the hand history file) along with the cost of the add on.

Thanks.

 

[WrongUsername]

i am from Brazil and i am having the same problem as InuWill mentioned above me also i am getting this error when i tried to go withdrawal page

Hmmm… can't reach this page​

Check if there is a typo in ndl.888.com.


DNS_PROBE_FINISHED_NXDOMAIN

 

[888Rep]

i am from Brazil and i am having the same problem as InuWill mentioned above me also i am getting this error when i tried to go withdrawal page

Hmmm… can't reach this page​

Check if there is a typo in ndl.888.com.


DNS_PROBE_FINISHED_NXDOMAIN

Please try a re-installation to see if that works for you.

Regards

 

[WrongUsername]

a dns error being resolved with reinstalling the poker software lol
no didn´t work of course.

 

[Youvraj365]

my utility bill is being rejected many times that the only one i can give which is genuine.
i want to know why.
username: Youvraj365

 

[milka1605]

My nickname on 888 is milka1605. I also have a problem with not accepting bank statements in English. I recently sent a letter with a question to support. Why doesn't anyone write to my email and tell me how I'm wrong? There wasn't a single letter. It shouldn't be like that.

 

[ledsmith]

Hello, I recently withdrew 150 dollars from your room. The withdrawal request was approved. I was sent 135.20 euros. As a result, I received 100.20 euros on my account. The question is, where did 35 euros go? If this is a commission, isn't it too big? With respect to you

 

[dregan]

And what is the commission at your bank. My bank took a commission of 2%. And there may also be a tax on game money in your country.

 

[ledsmith]

And what is the commission at your bank. My bank took a commission of 2%. And there may also be a tax on game money in your country.

I called my bank. There is no commission, no tax. They advised me to contact the sender.

 

[888Rep]

Hello, I recently withdrew 150 dollars from your room. The withdrawal request was approved. I was sent 135.20 euros. As a result, I received 100.20 euros on my account. The question is, where did 35 euros go? If this is a commission, isn't it too big? With respect to you

Just currency conversion.

Regards

 

[888Rep]

My nickname on 888 is milka1605. I also have a problem with not accepting bank statements in English. I recently sent a letter with a question to support. Why doesn't anyone write to my email and tell me how I'm wrong? There wasn't a single letter. It shouldn't be like that.

Sent over.

 

[888Rep]

Sent over.

my utility bill is being rejected many times that the only one i can give which is genuine.
i want to know why.
username: Youvraj365

View attachment 371786

Sent over.

 

[888Rep]

My nickname on 888 is milka1605. I also have a problem with not accepting bank statements in English. I recently sent a letter with a question to support. Why doesn't anyone write to my email and tell me how I'm wrong? There wasn't a single letter. It shouldn't be like that.

FYI,

To clarify, member needs to meet our verification requirements, it must:

• Be dated within the past three months,
• Clearly show their full name,
• Display their current address, and
• Include the date of issue.

If any of these details are missing or unclear, the document may not pass our verification standards. We recommend double-checking these criteria before resubmitting.

Kind regards,

 

[Youvraj365]

FYI,

To clarify, member needs to meet our verification requirements, it must:

• Be dated within the past three months,
• Clearly show their full name,
• Display their current address, and
• Include the date of issue.

If any of these details are missing or unclear, the document may not pass our verification standards. We recommend double-checking these criteria before resubmitting.

Kind regards,

my document meets all these criteria even though it is not being accepted.

 

[ledsmith]

Just currency conversion.

Regards

150 dollars converted to 135.20 euros. This is understandable. I received 100.20 euros into my account. I don't see any conversion here. There are screenshots. I sent it to support, zero response. Could you please clarify your email?

 

[ledsmith]

I open the transaction history, withdrawal of funds is 135.20 euros. A message comes from the bank that 100.20 euros have been credited to your account. On 888 it seems to be called conversion from euro to euro.

 

[Like2Play2]

I cannot see the CardsChat game in the 888poker software today, Sunday, November 3rd.

 

[WrongUsername]

888 is a joke they want me to try the e-wallets now here in Brazil. Even tho they have my bank account and pix account they say they can´t transfer there anymore cause regulations. but they accept that method when i deposited.

 

[888Rep]

888 is a joke they want me to try the e-wallets now here in Brazil. Even tho they have my bank account and pix account they say they can´t transfer there anymore cause regulations. but they accept that method when i deposited.

Sorry but regulations change all the time and we have to abide by them.

Regards

 

[888Rep]

I cannot see the CardsChat game in the 888poker software today, Sunday, November 3rd.

You need to contact the forums admin about this.

Regards

 

[888Rep]

I open the transaction history, withdrawal of funds is 135.20 euros. A message comes from the bank that 100.20 euros have been credited to your account. On 888 it seems to be called conversion from euro to euro.

Maybe you had restricted bonuses involved in your withdrawal.