Official 888 Poker Support Thread

[tagece]

Both Avira and Mcafee Blocked 888 App in my PC today. They detected the tr/bagle.zip virus. I uninstalled and reinstalled the software and the issue continued. What can I do?

 

[Picklezzz]

Guys, I'm going through hell to get my money at 888.
I've already provided my bank statment, my proof of addres, my ID, my IRS statment, my card photograph, my card statment. Every time I send a document I receive another request (24-72 hours later) for sending another document.

There are documents that are nearly impossible to get. For example, they demanded to provide them a statment of an specific credit card that I made a deposit in 2020. That card was cancelled in 2021.

Does anyone else got through this?

I'm starting to feel that 888 is making it impossible so that they can keep my money.

In 20 years of online poker I've never seen such thing.

 

[kellso85]

They blocked 1k on my account,they don't respond for my emails almost 6 months. I don't know what is going on - but looks like they want to grab my money...

 

[meagain00]

They blocked 1k on my account,they don't respond for my emails almost 6 months. I don't know what is going on - but looks like they want to grab my money...

Have you tried contact by phone? I got a 0800 number.

meagain00

 

[Picklezzz]

Have you tried contact by phone? I got a 0800 number.

meagain00

I couldn't find any. Can you share with us, please?

 

[888Rep]

My username is Picklezzz

Sent over.

Thanks

 

[888Rep]

I couldn't find any. Can you share with us, please?

Usually you can find support numbers in the cashier section.

Thanks

 

[888Rep]

Both Avira and Mcafee Blocked 888 app in my PC today. They detected the tr/bagle.zip virus. I uninstalled and reinstalled the software and the issue continued. What can I do?

Some anti viruses do this but it's completely safe to use.

Regards

 

[888Rep]

They blocked 1k on my account,they don't respond for my emails almost 6 months. I don't know what is going on - but looks like they want to grab my money...

Can you give me your poker user name?

 

[balo]

Any news about me getting my money? it's me, the Norwegian player. After you sent this over I have not heard anything, no mails, nothing.
user: bardo11

 

[Picklezzz]

Sent over.

Thanks

Thanks... But I just received an email asking me to send, again, already sent documents.

As I can see in this forum, it seems a recurrent problem that 888 just won't let players cash out. That is a SERIOUS problem. I'm getting really worried by now.

 

[Highfish]

Also made a cash out a week ago. I'm curious how long it will take until the money arrives.

 

[888Rep]

Also made a cash out a week ago. I'm curious how long it will take until the money arrives.

Withdrawal time frames | 888poker

Still waiting for your cash-out to be processed from 888poker? Learn how long it takes for cash-out requests to reach your account using different methods!

www.888poker.com

 

[888Rep]

Any news about me getting my money? it's me, the Norwegian player. After you sent this over I have not heard anything, no mails, nothing.
user: bardo11

Sorry about that, I have resent this again for you.

Thanks

 

[deucefactory]

I can't write notes on other players.. I heard some other ppl say that you just minimize the screen a bit and it works for them but not for me??? ?

 

[Suns of Beaches]

I can't write notes on other players.. I heard some other ppl say that you just minimize the screen a bit and it works for them but not for me??? ?

Hi. Its a known problem. U have to click exactly a bit above the name. Sometimes it just does not work. Big or small screen, for me its the same.

 

[Poker Orifice]

I can't write notes on other players.. I heard some other ppl say that you just minimize the screen a bit and it works for them but not for me??? ?

For me it's usually just the player at the top of the table. What works for me is to try to put a note on them in the Hand replayer... also another member informed me, Try to click on their avatar's neck region. (sometimes this will open it).

 

[Highfish]

Money is being received.

 

[Picklezzz]

Money is being received.

I'm cheering for you, mate!

They keep asking me the same documents over and over again and no one cares to speak to me.

 

[June4Spades]

What is wrong with the 888 club? I cannot redeem my points.

 

[888Rep]

What is wrong with the 888 club? I cannot redeem my points.

Please mail support@888poker.com and ask them to check your account for you.

Thanks

 

[Harabek]

Can anyone explain why the chat feature on 888poker is not available in the UK?
I really miss throwing shade at russian/byelorussian cousins

 

[bowserdon]

I finally withdrew 300 .00 had to jump threw the hoops,did a bank transfer cost 28.00

 

[x patrice x]

Some anti viruses do this but it's completely safe to use.

Regards

It is quite questionable when antivirus programs advise and warn against use!

I was about to download the 888 software too and got a warning that a virus/malware was found!

 

[888Rep]

It is quite questionable when antivirus programs advise and warn against use!

I was about to download the 888 software too and got a warning that a virus/malware was found!

A few anti viruses flag this but there are no issues with the software but it's your choice.

Regards