Official 888 Poker Support Thread

[Rmi]

He meant that he sent the issues to the support team and they should get in touch with you

Thank you

 

[Adsmooth]

I’m on 888pokerr Ontario and wondering if any other players are going through the hell I’ve been for over 3 weeks now. My account was falsely accused for intentionally losing hands to another player who they have provided the username. I have all the hand history and have sent it to the operation team with a complete breakdown of why there accusations is false. All my hands I played were high calibre after the flop that was either nuts or close to nuts. The accused player was a donk, on tilt or either intoxicated! And I’m being punished for simply winning against him, when there were also multiple players on the table.

I continue to receive the same generic email that they’re investigating the matter when it took me over a hour to clearly see whatever there system picked up that I was doing something illegal was false!
I’m wondering if anyone else has been falsely accused and there funds stolen by 888poker with something similar? I’m this close to filing a civil lawsuit as they have stolen over $3000 of my hard earned money and continue to drag on a matter that is clear as day is not true!

Please let me know if you have also experienced this on 888 poker, especially if you’re in Ontario

 

[dallam]

Hi 888,

I thought it's a great idea to write here since you may can move forward a ticket I won to actually receiving it. This would be my first ticket win, so that's why I rather choose to going after it, cause if it turned out that I'm not able to take down them, I won't put more effort into hunting them in the future - which is understandable.

Here're the whispers I get from your Twitter team on May31 & June 2.




Unfortunately I did not get an e-mail about getting the ticket or that I'm ineligible. And it's 19 days passed by. I also ask your Twitter Team 3 days ago what's the next step to move forward, or please give me some information about why this could happen, but have not recieved an answer yet, although they were active on the Twitter. As maybe my whisper is in a long que or forgotten, I'm asking you that can you help me what to do?

Obviously I'm waiting in the main time to the Twitter team, maybe they will write me back a solution, but until that you may can help me out too.

Thanks!

 

[888Rep]

Hi 888,

I thought it's a great idea to write here since you may can move forward a ticket I won to actually receiving it. This would be my first ticket win, so that's why I rather choose to going after it, cause if it turned out that I'm not able to take down them, I won't put more effort into hunting them in the future - which is understandable.

Here're the whispers I get from your Twitter team on May31 & June 2.

View attachment 335765View attachment 335766


Unfortunately I did not get an e-mail about getting the ticket or that I'm ineligible. And it's 19 days passed by. I also ask your Twitter Team 3 days ago what's the next step to move forward, or please give me some information about why this could happen, but have not recieved an answer yet, although they were active on the Twitter. As maybe my whisper is in a long que or forgotten, I'm asking you that can you help me what to do?

Obviously I'm waiting in the main time to the Twitter team, maybe they will write me back a solution, but until that you may can help me out too.

Thanks!

You really need to deal with the twitter social media however if you give me your poker user name I will send it direct to the team for you.

Thanks

 

[dallam]

You really need to deal with the twitter social media however if you give me your poker user name I will send it direct to the team for you.

Thanks

That would be nice. My username is: Dipszi

 

[888Rep]

That would be nice. My username is: Dipszi

Sent this over for you.

Thanks

 

[888Rep]

That would be nice. My username is: Dipszi

Please check your emails.

Thanks

 

[uruguayanna]

Do you know if you can play from argentina?

 

[dallam]

Please check your emails.

Thanks

Please check your emails.

Thanks

I appreciate your help and how fast you solved this and I recieved the ticket and an e-mail too. I already changed my ticket to some dollars, was a fun experience and my biggest buy-in mystery bounty game so far.
Thank you so much, have a great one!

 

[Baldy86]

i cant play 888 Poker since many many months now due to the technical problems ....it is pretty frustrating

 

[888Rep]

i cant play 888 poker since many many months now due to the technical problems ....it is pretty frustrating

I sent this over to be addressed for you.

Regards

 

[MrCryJoker]

Hey All,

Welcome to the Official CardsChat Support and Feedback thread

This is your new 888 Rep in the CardsChat forums! We'll be around regularly and look forward to helping with all questions and feedback that you have. We love hearing new ideas from the poker community, so send them along!


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Questions? Post them here.

See you on the tables!

Hello, can you please tell the new players from Ukraine can create an account? I have difficulties with this, I think because of my provider (he is from Donetsk region). Yesterday I was able to get to the confirmation of the account without using a VPN, but I did not have the documents at hand, and today I was unable to continue, I wrote that my account is blocked. I would be glad to get an answer.

 

[888Rep]

Hello, can you please tell the new players from Ukraine can create an account? I have difficulties with this, I think because of my provider (he is from Donetsk region). Yesterday I was able to get to the confirmation of the account without using a VPN, but I did not have the documents at hand, and today I was unable to continue, I wrote that my account is blocked. I would be glad to get an answer.

Hi,

There are only few parts of Ukraine that are restricted.

For Bingo and Evolution Live Casino, all parts of Ukraine are restricted.

As for all brands, only regions of Sevastopol, Donetsk and Luhansk are restricted.

Kind regards,

 

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[Highfish]

Can´t play any cash games or tournament.
When I want to register for a tourney or sit at a cash table there pops up a message "There seems to be a technical issue with the regulatory system operating in germany."

I even de- and reinstalled the client, but nothing changed. Any idea what to do??

 

[23maxim88]

I've been trying to complete the verification for 2 weeks now, but something always goes wrong. By the time I manage to complete it, I no longer feel like playing there.

 

[balo]

Hi Support, Norwegian customers are not allowed to withdraw their balance since 2 months now. So 888 right now are unplayable for us.

This is the mail I received 7th June from trans@888brands.net :
Hi ,
Thank you for bringing this matter to our attention.
Please be advised that at the present, we have no withdrawal method for Norway but we are working on a solution.
We will advise you accordingly once we have news.

Thank you for your cooperation on this matter.

Kind Regards,
Kate
Transactions Team
--------------------------

I have already told them they can send the money to my Revolut bank account, which is a Euro account, accepted by all other casino sites in Europe. But 888 are just not helping me.

It's my money and I would like to withdraw them now, not until you found a solution in many months in time. This is very easy to fix really. Also the telephone support has been closed , the number on the screen is not working.

user : bardo11

 

[888Rep]

Hi Support, Norwegian customers are not allowed to withdraw their balance since 2 months now. So 888 right now are unplayable for us.

This is the mail I received 7th June from trans@888brands.net :
Hi ,
Thank you for bringing this matter to our attention.
Please be advised that at the present, we have no withdrawal method for Norway but we are working on a solution.
We will advise you accordingly once we have news.

Thank you for your cooperation on this matter.

Kind Regards,
Kate
Transactions Team
--------------------------

I have already told them they can send the money to my Revolut bank account, which is a Euro account, accepted by all other casino sites in Europe. But 888 are just not helping me.

It's my money and I would like to withdraw them now, not until you found a solution in many months in time. This is very easy to fix really. Also the telephone support has been closed , the number on the screen is not working.

user : bardo11

Sent this over for you.

Thanks

 

[888Rep]

Can´t play any cash games or tournament.
When I want to register for a tourney or sit at a cash table there pops up a message "There seems to be a technical issue with the regulatory system operating in Germany."

I even de- and reinstalled the client, but nothing changed. Any idea what to do??

Poker user name please?

 

[Highfish]

Poker user name please?

I contacted the support and got an email that the technical problems are solved and everything should work again. It did so for a short time.
A little later I was kicked out of the client and since then can no longer login. Every time I try there is a message "Something went wrong, please try again later".
I also contacted the support (ref. nr. 230701-000814) but got no answer.
User: whatever_fu

 

[Goggelheimer]

Hi 888 Poker support,

today there are 2 problems occuring.

1. Daily Spin is not working:

2. CardsChat Freeroll is not displayed:

I deinstalled and reinstalled 888 Poker software and the problem still remains.

Since I could not attach the screenshots to the contact message I do it here.

Any ideas.
P.S.:
Just got the E-Mail, that all bonus programs have been suspended.

 

[888Rep]

I just tried them now and both are working.
The cardchat freeroll is in the lobby.
Regards

 

[888Rep]

I contacted the support and got an email that the technical problems are solved and everything should work again. It did so for a short time.
A little later I was kicked out of the client and since then can no longer login. Every time I try there is a message "Something went wrong, please try again later".
I also contacted the support (ref. nr. 230701-000814) but got no answer.
User: whatever_fu

Sent this over for you.

Thanks

 

[Highfish]

All my gold token are gone; nice one 888.
It would have been nice to inform the players in advance that you are going to do this, so that you can still redeem those tokens that you have earned.

Very weak, indeed!