Official 888 Poker Support Thread

[Adsmooth]

Hello
I'm searching someone who know or has a contact to a lawyer who deals with matters related to poker, specifically with the unjustified requisition of money by the pokerrom operator 888poker.

I had an account at 888poker and win a package to 888poker live Barcelona Main Event which took place between 17th-22th May. 2 days after I won a package 888poker decided to block my account without any explanations. I tried to contact them in any way, I send about 20 messages to support, operations team, contact call center, and any answear what I recived 5 days after my request is " decision to discontinue your membership still stands" and still have not got any explenation.

I decide to go to Barcelona and try to solve this situation. At casino I contacted with worker from 888poker and he also told me that I can't play at event, my account is still blocked and probably I will never know why they decided to block my accout...

I would like to sue 888poker for unlawfully terminating my account, holding over $900 in my account and voiding my $2,300 package to 888poker Live Barcelona, and looking for a lawyer who will take up the matter

I am also having an issue of false accusation. Have you been in contact with a lawyer?

 

[neptunas888]

Greetings! can you make it in the next update on android so that you can play horizontally ?! This is not enough for a normal game from a smartphone

 

[Poker Orifice]

I actually believe he's the best streamer working with 888. Great choice! Aaron is a solid guy & hard worker.

I actually won an 888poker $16.50 ticket a few days ago while watching his stream. So far it has just sat in my account, saying that no tournaments available at this time (but it has been that way 24hrs./day)
View attachment 327660

I was told that this ticket would have tournaments available for it. It is still saying the exact same thing today as it was on March 25/2023.
Now it says it will expire in 17days.
Awarding tickets that are completely useless is much worse than giving out no tickets at all. I'm beginning to feel like I'm going to need to invest around $35 of my time, in order to 'maybe' get my $16 ticket. Another fail.

 

[RhinoRyan89]

Hello from 888poker,

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From 29 May through 20 August, players will be able to participate in challenges worth over $300,000.

There’s no fool’s gold at the end of this rainbow, only treasure chests filled with cash, freeroll, and scratch card tickets.

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Click here for more information.

https://www.888poker.com/magazine/88...er-300k-prizes

Hi 888 rep

My account name on 888 is rhinoryan89

I tried to participate in the grand adventures challenges.

The term for one of the challanges is 1c 2c cash win 3 hands to complete a challange.

Over the last 3 days i have won around 100 hands and nothing is getting credited to the Grand Adventures challanges.

I contacted live chat with the issue nd the raised it to relevant team and had to wait for email response.

The email told me the reason winning hands on cash are not being credited to grand adventures challenge is because they are crediting to the ultimate passport challange.

Also they advised me to do the other challanges which are more costly. When i compete challanges they should credit to both challanges.

So 888 are offering part of the promotion and withholding part of it and advising me to do the more expensive challanges.

I've been a member of 888poker since it was branded pacific poker in very unimpressed with this response and resolution.

They basically told me they cannot do anything which i hope you can have re looked into.

I've attached image of sailors challenge live and expired without completing when the tasks have been done.

Ive attached images of ultimate passport challange complete which is 80 hands won on cash not crediting to both.

And unsatisfactory email response advising me to do more costly challenges and withholding other because you have to promotion running with conflicting terms which are stopping one from working.

Please have this looked into i want the ultimate passport challange removed so i can participate in grand adventures if possible not for both to work.

Thanks I advance Ryan Gleadow

 

[RhinoRyan89]

Hi 888 rep

My account name on 888 is rhinoryan89

I tried to participate in the grand adventures challenges.

The term for one of the challanges is 1c 2c cash win 3 hands to complete a challange.

Over the last 3 days i have won around 100 hands and nothing is getting credited to the Grand Adventures challanges.

I contacted live chat with the issue nd the raised it to relevant team and had to wait for email response.

The email told me the reason winning hands on cash are not being credited to grand adventures challenge is because they are crediting to the ultimate passport challange.

Also they advised me to do the other challanges which are more costly. When i compete challanges they should credit to both challanges.

So 888 are offering part of the promotion and withholding part of it and advising me to do the more expensive challanges.

I've been a member of 888poker since it was branded Pacific poker in very unimpressed with this response and resolution.

They basically told me they cannot do anything which i hope you can have re looked into.

I've attached image of sailors challenge live and expired without completing when the tasks have been done.

Ive attached images of ultimate passport challange complete which is 80 hands won on cash not crediting to both.

And unsatisfactory email response advising me to do more costly challenges and withholding other because you have to promotion running with conflicting terms which are stopping one from working.

Please have this looked into i want the ultimate passport challange removed so i can participate in grand adventures if possible not for both to work.

Thanks I advance Ryan Gleadow

Hi 888 rep

This issue has now been resolved Thanks anyways.

 

[888Rep]

Hello from 888poker,

888poker is Now on Reddit!

888poker Launches Official Subreddit for Enhanced Customer Support and Community Engagement.

The subreddit will serve as a dedicated space for players to connect, share experiences, and receive exceptional support from the 888poker team.

By expanding its online presence to Reddit, 888poker aims to enhance the support experience for its valued community members.

Key features and benefits include Direct Communication, Community Interaction, Exclusive Promotions, and a Knowledge Base and FAQs.

Click here for more information.
https://www.888poker.com/magazine/88...ddit-community

 

[888Rep]

I was told that this ticket would have tournaments available for it. It is still saying the exact same thing today as it was on March 25/2023.
Now it says it will expire in 17days.
Awarding tickets that are completely useless is much worse than giving out no tickets at all. I'm beginning to feel like I'm going to need to invest around $35 of my time, in order to 'maybe' get my $16 ticket. Another fail.
View attachment 333871

You need to contact to person who organized the ticket for you and explain your issue so they can sort it out for you.

Regards

 

[Highfish]

Just got kicked out of all my tables and cant log-in again. Anyone else too?

 

[Highfish]

Site is totally down for me.

 

[Poker Orifice]

You need to contact to person who organized the ticket for you and explain your issue so they can sort it out for you.

Regards

I have... a few times. (Aaron Barone... abarone68).
He doesn't know what's going on.

Anyways, oddly enough, today my ticket is now active Two months later and it works the day after I posted about it on here... I was sure it was you who had it fixed up for me

 

[888Rep]

I have... a few times. (Aaron Barone... abarone68).
He doesn't know what's going on.

Anyways, oddly enough, today my ticket is now active Two months later and it works the day after I posted about it on here... I was sure it was you who had it fixed up for me

Good to hear!!

 

[SootedClubs]

Hi,

Wondering if anyone else has had the experience of Support not replying to e-mails (four so far), even a week later.
They don't even send the usual auto-reply.
Ta

 

[fa_max4]

Hi,

Wondering if anyone else has had the experience of Support not replying to e-mails (four so far), even a week later.
They don't even send the usual auto-reply.
Ta

Same here, no update for 2 weeks. Not really reassuring when you have issues with withdrawals.

 

[888Rep]

Same here, no update for 2 weeks. Not really reassuring when you have issues with withdrawals.

If you guys give your poker user name and details of your issues I will as for them to be rechecked for you
Thanks

 

[fa_max4]

If you guys give your poker user name and details of your issues I will as for them to be rechecked for you
Thanks

I had sent a private message already.. but okay.
My name on 888 is fa_max4.

I made a withdrawal 2 weeks ago, and i didn't get it. In the last few months i made a bunch of withdrawals to the same account and it always worked, exept for this time. I've checked with my bank and no transactions are coming in. I'm getting no luck getting any answers from the live chat. Can i get a update from anyone who deals with transactions?

 

[888Rep]

Hello from 888poker,

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A top bounty of $50,000 was up for grabs, awarded to the United Kingdom’s “Lokiape”.

Click here for more information.

https://www.888poker.com/magazine/88...mystery-bounty

 

[888Rep]

I had sent a private message already.. but okay.
My name on 888 is fa_max4.

I made a withdrawal 2 weeks ago, and i didn't get it. In the last few months i made a bunch of withdrawals to the same account and it always worked, exept for this time. I've checked with my bank and no transactions are coming in. I'm getting no luck getting any answers from the live chat. Can i get a update from anyone who deals with transactions?

Thanks

 

[Baldy86]

888 Poker tells me that they dont offer money games in my area . i am from germany

 

[888Rep]

Thanks

IT is going well and is still in the designated time frame.

Regards

 

[888Rep]

888 poker tells me that they dont offer money games in my area . i am from Germany

Poker user name please.

 

[Baldy86]

Poker user name please.

gimmedanuts

 

[Andyreas]

888 poker tells me that they dont offer money games in my area . i am from Germany

I had the same issue a while ago.

I manually downloaded the new software version and everything is fine again. (Looks like the auto-update didn't work as it should.)

 

[kellso85]

Same here, no update for 2 weeks. Not really reassuring when you have issues with withdrawals.

No contact from 888 from 2 weeks,they blocked my account when I tried to make withdrawal...
I think that something is getting wrong with this room...

 

[fa_max4]

No contact from 888 from 2 weeks,they blocked my account when I tried to make withdrawal...
I think that something is getting wrong with this room...

Yup, but the rep here is saying it’s going well… incredible. “Still in designated timeframe” yeah okay lol

 

[kellso85]

During these 3 weeks I talked to 3 consultants in the chat and each of them wrote that the support will contact me within 72 hours, but it never happened ...