Official 888 Poker Support Thread

[nelsonsnuts86]

Hey All

Today we removed our SNG offering from .COM client.

This was a business decision based on the fact that we prefer to centralize our liquidity in more popular games, thus improving the player experience and having shorter waiting times for games to start. CRM have communicated this to players.

Players can continue to enjoy our Blast games, which are a form of SNG themselves, as well all of our other great MTT and cash offering.

Regards

I have played HU SNGs on 888 for years, as well as many other 6/9 seater SNGs . There was never a long wait time for games to start, especially during peak times.

Let’s face it, blasts aren’t the same as a traditional SNG - it’s always 3 players , hyper speed and they’re very high variance games.

I can promise you now that this decision will upset a lot of rec players as well as many of the regs. They will now, like me, have no choice but to choose another platform to access these types of games. A very sad day in the history of 888, and one I think 888 will live to regret.

This decision should be re evaluated in the interests of customer experience.

 

[Suns of Beaches]

I have played HU SNGs on 888 for years, as well as many other 6/9 seater SNGs . There was never a long wait time for games to start, especially during peak times.

Let’s face it, blasts aren’t the same as a traditional SNG - it’s always 3 players , hyper speed and they’re very high variance games.

I can promise you now that this decision will upset a lot of rec players as well as many of the regs. They will now, like me, have no choice but to choose another platform to access these types of games. A very sad day in the history of 888, and one I think 888 will live to regret.

This decision should be re evaluated in the interests of customer experience.

+1 terrible decision rep. I also liked to play in those games. Please reevaluate.

 

[Poker Orifice]

Hey All

Today we removed our SNG offering from .COM client.

This was a business decision based on the fact that we prefer to centralize our liquidity in more popular games, thus improving the player experience and having shorter waiting times for games to start. CRM have communicated this to players.

Players can continue to enjoy our Blast games, which are a form of SNG themselves, as well all of our other great MTT and cash offering.

Regards

I don't play any of the SnG games on 888 but I did, many years ago.

And I'd agree with the others... this is a TERRIBLE decision made by 888poker. 'centralize liquidity'... you mean focus our players on games that fun faster and generate more rake for the site?
Why not just introduce 'flip a coin'. You could call it 'Heads or Tails', charge 5% rake.

 

[888Rep]

Hello from 888poker,

We’re heading to Barcelona for our next 888poker LIVE stop!

The latest 888poker LIVE tournament series will run from 10 through 22 May.

Highlighting the event will be the €1,100 buy-in multi-flight Main Event, with Day 1A kicking off on 17 May.

The 888poker Team Ambassadors will be in attendance, along with prominent influencers and personalities.

Online satellites and qualifiers are available, and live satellites will also be held on location.

Please click here for more information.

https://www.888poker.com/magazine/88...er-festivities

 

[Ron112355]

Where to go for help with my Ontario 888 account?

 

[888Rep]

Where to go for help with my Ontario 888 account?

Just mail support@888poker.com and it should get you there.

Regards

 

[Uskoke]

Hey All,

Welcome to the Official CardsChat Support and Feedback thread

This is your new 888 Rep in the CardsChat forums! We'll be around regularly and look forward to helping with all questions and feedback that you have. We love hearing new ideas from the poker community, so send them along!


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We'll also be sure to announce all of our biggest promotions right here.

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Questions? Post them here.

See you on the tables!

Perfect. Cause i have some Questions! The first is: Where is my Payout ? My Username @888 is the same like here: Uskoke
I I recently tried to withdraw €250. 150€ remained on the account. Since then I have received an email asking me to confirm my bank account. (By the way, a funny fact: With all my deposits, nobody cared where the money came from. I then scanned and uploaded my bank card as requested. Nothing has happened since then. Today however, I received an email saying that one of my transactions was cancelled. Since every deposit has gone through since then, I immediately thought of my payout. So I visited my transaction log. I found every deposit there, but my withdrawal is not listed. Was it turned off ?
Nach ein paar klicks im Auszahlungsbereich, fand ich das hier:

 

[888Rep]

Perfect. Cause i have some Questions! The first is: Where is my Payout ? My Username @888 is the same like here: Uskoke
I I recently tried to withdraw €250. 150€ remained on the account. Since then I have received an email asking me to confirm my bank account. (By the way, a funny fact: With all my deposits, nobody cared where the money came from. I then scanned and uploaded my bank card as requested. Nothing has happened since then. Today however, I received an email saying that one of my transactions was cancelled. Since every deposit has gone through since then, I immediately thought of my payout. So I visited my transaction log. I found every deposit there, but my withdrawal is not listed. Was it turned off ?
Nach ein paar klicks im Auszahlungsbereich, fand ich das hier:

I have sent this over to be checked for you.

Thanks

 

[x patrice x]

The download doesn't work! Every time I get a 404 error

 

[888Rep]

Hello from 888poker,

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They got to play the £1100 Main Event, travel to an exciting football match, and play in a special live-streamed Sit'n'Go against our 888poker pros.

Click here to watch the recap video!

https://www.888poker.com/magazine/88...ds-london-trip

 

[888Rep]

The download doesn't work! Every time I get a 404 error

View attachment 332114

Maybe try a different browser and see if that works for you.

Thanks

 

[lauestla]

Hey All

Today we removed our SNG offering from .COM client.

This was a business decision based on the fact that we prefer to centralize our liquidity in more popular games, thus improving the player experience and having shorter waiting times for games to start. CRM have communicated this to players.

Players can continue to enjoy our Blast games, which are a form of SNG themselves, as well all of our other great MTT and cash offering.

Regards

Very bad decision I think. It feels like SNG did not bring you money enough because it hogs a lot of tables which don't give you much rake. You are gonna lose a lot of reg players.

 

[Lin]

Which Win7 x64 libraries, as well as Java add-ons + software need to be updated for the 888poker client to improve the stability of the 888 application?
I see MS Visual C++ xxxx, MS .Net Framework 4.+ .
Do I need to change Adobe Flash Player 32 API to WebGL or something else ?

 

[888Rep]

Which Win7 x64 libraries, as well as Java add-ons + software need to be updated for the 888poker client to improve the stability of the 888 application?
I see MS Visual C++ xxxx, MS .Net Framework 4.+ .
Do I need to change Adobe Flash Player 32 API to WebGL or something else ?

Please mail support@888poker.com and our tech team will advise you.

Thanks

 

[fundiver199]

Players can continue to enjoy our Blast games, which are a form of SNG themselves, as well all of our other great MTT and cash offering.

The BLAST games now start with only 7,5BB, which is 10% of the traditional 75BB starting stack in most SnGs. With such a short stack its not even poker any more, since all the action is preflop only. Its very obvious, that 888 dont care about poker any more, but only want to offer casino games. Which unfortunately leave US poker players with no other choise than to move our business elsewhere. Yes there are still MTTs and cash games. But to claim, that the stupid BLAST games can be a substitute for SnGs, is an outright insult to our intelligence

 

[888Rep]

Hello from 888poker, 888poker’s XL Spring Is Back with Massive $2 Million Tournament Guarantees! 888poker hosts the XL Spring Series 2023 from May 21 to June 6, with $2 million in guaranteed prizes. During the series, we’ll have two multi-flight tournaments – the $250 buy-in $500K Main Event, and the $160 buy-in $200K Mystery Bounty. Both will be streamed live on our Twitch channel, 888pokerTV. 888poker offers various ways to win tickets to the series, including social media contests and daily satellites. Click here for more information. https://www.888poker.com/magazine/88...ent-guarantees

 

[mp3player]

I am with 888 ontario also when ever i deposit it brings me to this page i did email not getting any response
Incident: 230507-002745

 

[888Rep]

I am with 888 ontario also when ever i deposit it brings me to this page i did email not getting any response
Incident: 230507-002745

You need to allow up to 72 hours for a reply.

Regards

 

[bowserdon]

Bring back the SNG loved the double or nothing omaha H/L also no heads up ???

 

[mp3player]

You need to allow up to 72 hours for a reply.

Regards

Incident: 230507-002745 (it's been way more than a week for a response i probably end up closing my accont thanks)

 

[Davy Rocket]

I installed 888 Poker recently, did not make a deposit yet and am starting to doubt if I ever will. I play from Thailand. I only grind 9 seater cash games NL25 and NL50. Been checking for 3 days in a row now to find a game but there is nothing.... Right now there are 10 people playing 0.25/0.50 2 people playing 0.20/0.30 and 4 people playing 0.10/0.20. This is supposed to be a site with a lot of traffic from all over the world, no? 3 days in a row now all 9 seater cash games were as good as empty ( I checked from 3pm to 7pm). Is this normal?

 

[888Rep]

Incident: 230507-002745 (it's been way more than a week for a response i probably end up closing my accont thanks)

Sent this over for you.

Regards

 

[franciscomos]

Hi 888 rep.
Could you explain me something about withdraw policy of 888ppker.
What I want to know is about "Member Transaction Balance" what does it mean? It means that I can only withdraw the same money that I deposit? Or what?
Thanks CC community

 

[GDKavindu]

Hi 888 rep.
Could you explain me something about withdraw policy of 888ppker.
What I want to know is about "Member Transaction Balance" what does it mean? It means that I can only withdraw the same money that I deposit? Or what?
Thanks CC community

Have you used different deposit methods?

 

[Andyreas]

Hi 888Rep,

can you let us German players know if we need to do any update or other changes?

I cannot play since yesterday and get this error message:


It's German and says:
There seems to be a technical issue with the German regulation system. Please try again later.

Edit: I installed a new update manually and it works again.