Official 888 Poker Support Thread

[semsaltov77777]

I'm not getting rakeback on the 888 promotion, what should I do? when I click on the link, everything freezes

 

[kunkgreen]

Hi!

I'm a new 888poker eSports user too!
still getting familiar with the platform but I already like it a lot.

I would like to ask a question...
On the main screen before opening the lobby, I notice that almost always the number of players is not updated in real time.
Should it work like that?



Thanks in advance!

 

[orsino12]

You didn't answer my question. I don't think you can answer my question (at least not 'honestly').

Actually I have played on 888Poker since I'm certain long before you were part of the site. (since 2007). The site I signed up to didn't have such a ridiculous money-stealing policy. If it had, I would've never have signed up to it.
I have probably done dozens of player-to-player transfers on the site. I was not aware of the change where one needed to earn pts. on money that had already been deposited. I've also done hundreds of player-to-player transfers on other sites... None of them have such a desperate attempt at a money grab as 888's.

The thing is, this actually does the exact OPPOSITE of it's intended purpose. It doesn't 'force' players to play more... it drives them away and has them not wanting to play at all!

You yourself have inspired me to withdrawal my entire balance from the site.... and I will gladly leave the $115 'bonus' (< LOL at Bonus.. because it is ALL money that I have traded my hard-earned money for).

Take it to the team.

I may know why you haven't cleared any of your, ahem, "bonus" yet.

When you have "bonus" money on 888 but also have a real money balance when you play on 888 it always uses your real money first and none of the real money wagering counts towards clearing the bonus money, which is why your bonus amount hasn't changed. When you win anything using bonus money it gets added to the bonus amount until the bonus is cleared, or subtracted from the bonus if you lose. So if your $100 bonus hasn't changed at all then you haven't even begun the process of clearing it.

So as long as you have a real money balance you can never clear a bonus.
If you do withdraw your balance and leave just the bonus you should be able to make progress in clearing the bonus.

Of course that only counts towards "bonus" money from transfers as a regular bonus will be forfeit if you make any withdrawal, which is a catch-22, you can't clear the bonus if you have any real money and if you withdraw your real money you forfeit the bonus.

 

[Poker Orifice]

I may know why you haven't cleared any of your, ahem, "bonus" yet.

When you have "bonus" money on 888 but also have a real money balance when you play on 888 it always uses your real money first and none of the real money wagering counts towards clearing the bonus money, which is why your bonus amount hasn't changed. When you win anything using bonus money it gets added to the bonus amount until the bonus is cleared, or subtracted from the bonus if you lose. So if your $100 bonus hasn't changed at all then you haven't even begun the process of clearing it.

So as long as you have a real money balance you can never clear a bonus.
If you do withdraw your balance and leave just the bonus you should be able to make progress in clearing the bonus.

Of course that only counts towards "bonus" money from transfers as a regular bonus will be forfeit if you make any withdrawal, which is a catch-22, you can't clear the bonus if you have any real money and if you withdraw your real money you forfeit the bonus.

This makes sense of the nonsensical.
Thanks for posting.

So basically any bonus that anyone gets from anything is throwing money away... it's basically 'pretend money'

 

[Poker Orifice]

I may know why you haven't cleared any of your, ahem, "bonus" yet.

When you have "bonus" money on 888 but also have a real money balance when you play on 888 it always uses your real money first and none of the real money wagering counts towards clearing the bonus money, which is why your bonus amount hasn't changed. When you win anything using bonus money it gets added to the bonus amount until the bonus is cleared, or subtracted from the bonus if you lose. So if your $100 bonus hasn't changed at all then you haven't even begun the process of clearing it.

So as long as you have a real money balance you can never clear a bonus.
If you do withdraw your balance and leave just the bonus you should be able to make progress in clearing the bonus.

Of course that only counts towards "bonus" money from transfers as a regular bonus will be forfeit if you make any withdrawal, which is a catch-22, you can't clear the bonus if you have any real money and if you withdraw your real money you forfeit the bonus.

I have ~$625 on the site, $113 of this is 'bonus' (which would only be p2p transfers).

Maybe if I was to register for a $500 MTT (or some tourneys that added up to this amount), and then played micro cash tables I could see if it had an effect on clearing my 'bonus'

Honestly this is such a joke! The more customers that realize this, the more customers will run from the site. I honestly had big plans of increasing my play on there substantially (when playing an MTT schedule I had intentions of playing all of the $5 to $22 buyin MTT's on their schedule. Now I will play the minimum it takes to get MY money off of the site... and then 'maybe' I'll try to spin up a roll from some CC cashes. (< but I doubt it).

The site could be good. Why do they choose to do something so bad?

 

[Poker Orifice]

I'm sorry but you need to read the terms and conditions as everything you are complaining about is listed there so basically you have agreed and signed up to them by continuing to play on the site so there is no scam as if you read it you will understand the conditions more.
regards https://888-external-en.custhelp.com/app/home/p/4

So I NEED to read the T & C so that I can see the reasons why I should not play on 888Poker?

I'd love to hear your responses to some of the recent posts on this thread (not necessarily the ones I've written because... well... I can see how you're treating me (definitely not like a 'customer').

What do you think of orsino's response as to why my 'bonus' is still sitting at the same amount now for over 1year? Is it because no matter how much I play on 888, I am actually not able to even clear 1 cent of that 'bonus'. And how is this even considered a 'bonus' when it was p2p transferred funds???

What if a player uses their Gold Coins for a 'Bonus', LOL. Basically they will have just screwed themselves... with coins worth nothing.

Why did they remove some of the MTT ticket offerings from that Gold Coin 'My Club' thing? At least in the past I could purchase some $5 mtt tickets. Now you can only purchase 1 $5 mtt ticket that doesn't even play at a time of day I could use it.

Isn't the site supposed to be coming up with things that will ATTRACT customers.... 'entice customers'????? I mean who comes up with this stuff? And how could anyone actually think there's something good about it???

I can tell you I have witnessed the player pool numbers dropping off over the past year, while I watch them grow on the other sites I play on. Is poker no longer important to 888Poker? Perhaps they could change the name ... 888casino

 

[Goliad]

Hi

my name is Goliad i am new here i started at 888 Poker with the 20 $ turney tickest!

those are the $20 tournament tickets that 888poker gave you for free! I'm already level 9 now!
Unfortunately I have a small downswing, I've lost 8 from $22 now That's why I need freerolls now
I can't find my way here yet! i can't find cardchat's 888 freeroll passwords!

there is no password for the 888 cardchat freeroll at 9 pm today

regards

Goliad

 

[888Rep]

So I NEED to read the T & C so that I can see the reasons why I should not play on 888Poker?

I'd love to hear your responses to some of the recent posts on this thread (not necessarily the ones I've written because... well... I can see how you're treating me (definitely not like a 'customer').

What do you think of orsino's response as to why my 'bonus' is still sitting at the same amount now for over 1year? Is it because no matter how much I play on 888, I am actually not able to even clear 1 cent of that 'bonus'. And how is this even considered a 'bonus' when it was p2p transferred funds???

What if a player uses their Gold Coins for a 'Bonus', LOL. Basically they will have just screwed themselves... with coins worth nothing.

Why did they remove some of the MTT ticket offerings from that Gold Coin 'My Club' thing? At least in the past I could purchase some $5 mtt tickets. Now you can only purchase 1 $5 mtt ticket that doesn't even play at a time of day I could use it.

Isn't the site supposed to be coming up with things that will ATTRACT customers.... 'entice customers'????? I mean who comes up with this stuff? And how could anyone actually think there's something good about it???

I can tell you I have witnessed the player pool numbers dropping off over the past year, while I watch them grow on the other sites I play on. Is poker no longer important to 888Poker? Perhaps they could change the name ... 888casino

You need to mail support@888poker.com and they are in a better place than me to answer.

Thanks

 

[Poker Orifice]

You need to mail support@888poker.com and they are in a better place than me to answer.

Thanks

Aren't you a representative of the site? And surely you've thoroughly read through the T&C and should be able to respond... no? (perhaps you should read the T&C?)

 

[reraee1]

Hello support 888 I asked you a question almost half a month ago why my notes are disappearing, will the answer be?

 

[888Rep]

Hello support 888 I asked you a question almost half a month ago why my notes are disappearing, will the answer be?

it's a glitch in the system i'm afraid and they are aware of it and are working on a fix.
Regards

 

[888Rep]

Aren't you a representative of the site? And surely you've thoroughly read through the T&C and should be able to respond... no? (perhaps you should read the T&C?)

Look you have pointed out that you are aware that almost all bonuses can only be used once all of your non restricted funds have gone and that is and has been the way for almost a year now. It is a kind of safety valve for when you have wagered all your money. I am only the messenger here and have nothing to do with policy so you need to contact support directly for anything further but everything you. Support will tell you the exact same thing and nothing will change unless the owners change it in the future and that's a reason why I keep sending players feedback over.
Regards

 

[kunkgreen]

@888Rep

Hi!
How do I use the bonuses below??


Thanks in advance!

 

[888Rep]

@888Rep

Hi!
How do I use the bonuses below??
View attachment 313814

Thanks in advance!

You need to first click on them to claim then check out the terms and conditions that are linked to them so that you can complete them.

Support Home Page | 888poker Support Center

888-external-en.custhelp.com

Regards

 

[Fabi408]

Retro series sounds interesting. I'm going to try my luck and play a few tournaments.

 

[Andyreas]

I will play a few of the retros myself , buy-in up to $10. I like the old format.

Are there any though? The lowest buyin I could find was 11$. 🤔

 

[VikK030p13]

Hello.
When I registered for 888 poker, I was initially blocked and required documents to confirm my person, when I provided the documents, I was allowed to play, but all the bonuses were removed. Very “friendly” site, I advise you to think before you play there

 

[888Rep]

Are there any though? The lowest buyin I could find was 11$. 🤔

Maybe check your filters.
Regards

 

[888Rep]

Hello.
When I registered for 888 poker, I was initially blocked and required documents to confirm my person, when I provided the documents, I was allowed to play, but all the bonuses were removed. Very “friendly” site, I advise you to think before you play there

Can you please give me your poker user name?

 

[Andyreas]

Maybe check your filters.
Regards

I did. There were only sats available but no regular buy-ins for this series.

In the information about the series I could find online, it was mentioned that buyins start from $11 onwards.

Are you saying this information is wrong? 🤔

 

[888Rep]

I did. There were only sats available but no regular buy-ins for this series.

In the information about the series I could find online, it was mentioned that buyins start from $11 onwards.

Are you saying this information is wrong? 🤔

No.

 

[Risto234]

Hi @888Rep - have freebets for last weekend's edition of UpFor8 credited yet
i'm still waiting for that freebet eventhough this so-called 72h period (for prizes being credited) is long over -.-

 

[888Rep]

Hi @888Rep - have freebets for last weekend's edition of UpFor8 credited yet
i'm still waiting for that freebet eventhough this so-called 72h period (for prizes being credited) is long over -.-

I will need your poker user name please?

 

[888Rep]

Risto515

Sent this over for you.

 

[reraee1]

it's a glitch in the system i'm afraid and they are aware of it and are working on a fix.
Regards

You must be mocking me and disappeared again. what a service I'm tired of writing them and they disappear it's not serious