Official 888 Poker Support Thread

[padman400]

No rakeback on 888 I am afraid. Just freerolls and hand of the day. Rake is one of the highest when playing cash as well.

 

[888Rep]

Hi there,

I want to share with you the crazy last few days we’ve had on 888poker’s Blast.

One lucky 888poker player won $70,000 in our Blast Sit & Go, only four days after joining.

In addition, there have been three more massive wins ($400,000 combined) in the Blast format in the last month.



For full information click here.

 

[888Rep]

Hi there,

Hope you are doing well.



Brazilians Dominate ChampionChip Games with 10 Titles - UK Wins ME!



The latest edition of 888poker’s ChampionChip Games closed on September 6.

The series catered to a combined 26,028 entries and awarded $486,299 in prize money!



For full information click here.

 

[888Rep]

Hi there,





From 5-12/10/22, 888poker will host the Battle of Malta - The biggest event in Europe boasts a massive €1M GTD Main Event!



This event is a very-affordable €555 buy-in and has a wide array of side events for newbie players and pros alike.



As part of the BOM schedule, 888poker will run a special side event - The 888 Made To Play with €200 buy-in.



888poker is offering players the chance to win a luxury package to Malta, including a coveted seat to the Battle of Malta Main Event ticket – for as little as 1 cent via satellites!



For full information click here.

888poker Sponsors the 2022 Battle of Malta Boasting €1,000,000 GTD ME!

From 5-12/10/22, 888poker will sponsor the Battle of Malta at the Intercontinental Hotel. The biggest event in Europe boasts a massive €1M GTD Main Event!

www.888poker.com

 

[Suns of Beaches]

For your interest, when I submitted my last support ticket, I received an automated request for hand histories for the times when the problem occurred. I provided them the same day. I waited for a week and got no response. I then emailed again, and received the same automated request for hand history, which I AGAIN Provided the same day, which was responded to with a third request for the same information that had been attached to the previous emails (my email history shows the attachment, so it wasn't that I accidentally didn't attach them). Finally I get the response that they can't find any problem.

Given that, it shouldn't be difficult to imagine why I'm not enthusiastic to engage with your email support system.

What desktop are you playing on and how much ram does it have? Did u ever do a clean reinstall of the software? Do u use any trackers or other programms?

Me for example i never have any problems with the 888 software and i played more than two tables and other sites at the same time in the past.

 

[mssmotilda]

I have not had any problems yet, but I just want to thank the CC team for the opportunity to communicate with the official representatives of the poker rooms here! I just know from my own experience, that it can take weeks to resolve problems with support via email. And of course thanks to the 888 Poker representative for the quick responses!

 

[Dobbler1]

What desktop are you playing on and how much ram does it have? Did u ever do a clean reinstall of the software? Do u use any trackers or other programms?

Me for example i never have any problems with the 888 software and i played more than two tables and other sites at the same time in the past.

32G of ram. No trackers. I keep my PC, OS and software updated and in good condition, and it runs all sorts of software, including editing software, with ease. I get that lots of people don't have problems, but the problem isn't that my PC is deficient or that I'm running unusual software that could be causing problems, because all I'm running is poker clients, a chrome web browser and some generic background Apps like dropbox.

Doesn't matter though. I'm tired of being treated like I should be thankful for the opportunity to give 888 my money. They clearly don't care about my business, so they don't have it. Everyone's got to do what they have to do, but personally I can't recommend strongly enough to move your money off their platform. Anyone who's reading this and thinking about making a first deposit, I have had no issues with GGpoker, party poker or pokerstars. I would happily recommend all of them, just not 888

 

[Liamctid1988]

The App on Android will not allow me to use my log in details instead saying I am getting them wrong where I am not. Fixing this would be good if there is an issue with it. Unless I have to register on site and app simultaneously?

 

[Gutshot Gus]

I have had the outcome of games affected by this lagging or freezing or whatever you want to call it. Had AA yesterday and raised and got folded out of hand! Me and my way that I play should determine if I win or lose, not underperforming infrastructure.

 

[rei signo]

Hi, I would like to know when will you have a new promotion on the 888poker platform replacing the last one that was the conquest of the kingdom.

 

[888Rep]

Hi there,

Hope you are doing well.



888poker Signs Brazilian YouTuber Influencer Caue Moura!



888poker is excited to add a new cultural ambassador to our roster.



Brazilian Influencer and YouTuber, Caue Moura is now part of the 888poker family and will be representing the team both online and at live events.



For full information click here.

 

[888Rep]

Hi, I would like to know when will you have a new promotion on the 888poker platform replacing the last one that was the conquest of the kingdom.

I would say very soon.

Thanks

 

[888Rep]

Hi there,

888poker’s Sunday Sale is returning this Sunday, September 18th.

With up to 50% off, our players will enjoy discounted buy-ins with the same guarantees in two of our biggest Sunday tourneys.

For full information click here.

Sunday Sale Returns 18 September with Up to Half Off Buy-ins!

888poker’s Sunday Sale is returning this Sunday, 18 September. Players can enjoy a massive discount of up to 50% off buy-ins in two popular tournaments.

www.888poker.com

 

[Poker Orifice]

Hi 888 Rep,
I'm curious, is it the goal of 888poker to attempt to increase the number of players on the site... & to retain the ones they currently have?

 

[Poker Orifice]

How can we find out how many player points we need to clear our 'bonus'?
I've had over $100 in that bonus section of my balance for well over 1 year now???? I've received some small player-to-player transfers and it seems now I must clear a bonus on that money... 2.5pts per $1 or something. So basically if a person sent me $50 in a transfer... I'd need to play over $500 in tourneys just to receive that $50... I mean so I can actually withdrawal it. Is this correct? Because if so, I would have NEVER received ANY tranfers from anyone EVER! It's basically like throwing money away.... it's like getting TAXED on money that was already deposited onto the site.
I actually traded "REAL" money from other pokersites (ie. Pokerstars, TitanPoker, partypoker, ACR, GGPoker) for sh1tty fake 888Poker $$'s. My thoughts were "Sure... I'll purchase some more 888Poker $$'s and then I'll play more volume on that site when I get the chance". Well I haven't had much of a chance (as far as MTT's goes) and really only play around a bit at 5 & 10nl cash tables when there's actually enough players on them to be bothered with.
It must be 18mos. now & I still haven't cleared the ~$100. (didn't even know I had to for the first 12mos. until I heard about it on the forum here). Not only that, I have no way of even seeing how many player pts. I would need to clear any remaining bonus? (the bonus NEVER seems to decrease in size... even if I put in a few thousand hands... it stays the same).
What is the deal with this???

Hence my question in the previous post. Garbage tactics like this will drive away customers faster than pretty much anything I can think of.
Years ago I used to recommend to people to give 888Poker a try, especially if they're playing micro stakes poker. That's not the case now. Today I recommend them to nobody.

What are the goals of 888 as far as online poker goes? Is it just to attempt to get all customers donating their dollars on the goofy BLAST games? Is this what they are hoping to cater to?

 

[888Rep]

How can we find out how many player points we need to clear our 'bonus'?
I've had over $100 in that bonus section of my balance for well over 1 year now???? I've received some small player-to-player transfers and it seems now I must clear a bonus on that money... 2.5pts per $1 or something. So basically if a person sent me $50 in a transfer... I'd need to play over $500 in tourneys just to receive that $50... I mean so I can actually withdrawal it. Is this correct? Because if so, I would have NEVER received ANY tranfers from anyone EVER! It's basically like throwing money away.... it's like getting TAXED on money that was already deposited onto the site.
I actually traded "REAL" money from other pokersites (ie. Pokerstars, TitanPoker, Partypoker, ACR, GGPoker) for sh1tty fake 888Poker $$'s. My thoughts were "Sure... I'll purchase some more 888Poker $$'s and then I'll play more volume on that site when I get the chance". Well I haven't had much of a chance (as far as MTT's goes) and really only play around a bit at 5 & 10nl cash tables when there's actually enough players on them to be bothered with.
It must be 18mos. now & I still haven't cleared the ~$100. (didn't even know I had to for the first 12mos. until I heard about it on the forum here). Not only that, I have no way of even seeing how many player pts. I would need to clear any remaining bonus? (the bonus NEVER seems to decrease in size... even if I put in a few thousand hands... it stays the same).
What is the deal with this???

Hence my question in the previous post. Garbage tactics like this will drive away customers faster than pretty much anything I can think of.
Years ago I used to recommend to people to give 888Poker a try, especially if they're playing micro stakes poker. That's not the case now. Today I recommend them to nobody.

What are the goals of 888 as far as online poker goes? Is it just to attempt to get all customers donating their dollars on the goofy BLAST games? Is this what they are hoping to cater to?

I have sent your feedback over to the team for you.

Thanks

 

[Dobbler1]

Hi 888 Rep,
I'm curious, is it the goal of 888poker to attempt to increase the number of players on the site... & to retain the ones they currently have?

My experience is that customer retention isn't a high priority to them. I'd be curious to see what your experience is when this is all done. If you remain dissatisfied, it does other future customers a disservice if you don't put that out there for them to see.

 

[888Rep]

My experience is that customer retention isn't a high priority to them. I'd be curious to see what your experience is when this is all done. If you remain dissatisfied, it does other future customers a disservice if you don't put that out there for them to see.

T his has been the policy for over a year now and has been debated on the forums many times over that period.

Thanks

 

[Poker Orifice]

T his has been the policy for over a year now and has been debated on the forums many times over that period.

Thanks

What is the other side of the debate? My guess is that this was introduced in hopes that players would be needing to play MORE on the site but it actually sends them away.
Would you be able to answer some of the questions in my post? ... instead of just telling me it's been sent to some team.

 

[888Rep]

What is the other side of the debate? My guess is that this was introduced in hopes that players would be needing to play MORE on the site but it actually sends them away.
Would you be able to answer some of the questions in my post? ... instead of just telling me it's been sent to some team.

No I have say on company policy and you have described how it works but as I have already said it was changed a year ago so all I can do is pass it over to management as I am obliged to do for there attention but I can't see them changing anything in the near future.

regards

 

[888Rep]

Not sure why you're making this response to me. I'm not your customer (you made that decision easy), so the details of your products and services aren't of interest to me. Making sure that new potential customers are aware that, at least in the view of some people, you offer substandard customer service, was my only priority. Seemed relevant considering @Poker Orifice 's comments.

Sorry I was actually posting this to poker office so please ignore.

 

[888Rep]

But what do you think of it though? What about the part where the 'customer' doesn't even know where they stand on clearing this 'so-called' bonus.
And how can a player-to-player transfer be considered a Bonus?
imo, it's nothing but a scam! It's a cheap, sh1tty way for a site to hold onto the customer's money.

I'm sorry but you need to read the terms and conditions as everything you are complaining about is listed there so basically you have agreed and signed up to them by continuing to play on the site so there is no scam as if you read it you will understand the conditions more.
regards https://888-external-en.custhelp.com/app/home/p/4

 

[Poker Orifice]

I'm sorry but you need to read the terms and conditions as everything you are complaining about is listed there so basically you have agreed and signed up to them by continuing to play on the site so there is no scam as if you read it you will understand the conditions more.
regards https://888-external-en.custhelp.com/app/home/p/4

You didn't answer my question. I don't think you can answer my question (at least not 'honestly').

Actually I have played on 888Poker since I'm certain long before you were part of the site. (since 2007). The site I signed up to didn't have such a ridiculous money-stealing policy. If it had, I would've never have signed up to it.
I have probably done dozens of player-to-player transfers on the site. I was not aware of the change where one needed to earn pts. on money that had already been deposited. I've also done hundreds of player-to-player transfers on other sites... None of them have such a desperate attempt at a money grab as 888's.

The thing is, this actually does the exact OPPOSITE of it's intended purpose. It doesn't 'force' players to play more... it drives them away and has them not wanting to play at all!

You yourself have inspired me to withdrawal my entire balance from the site.... and I will gladly leave the $115 'bonus' (< LOL at Bonus.. because it is ALL money that I have traded my hard-earned money for).

Take it to the team.

 

[Poker Orifice]

I'm sorry but you need to read the terms and conditions as everything you are complaining about is listed there so basically you have agreed and signed up to them by continuing to play on the site so there is no scam as if you read it you will understand the conditions more.
regards https://888-external-en.custhelp.com/app/home/p/4

I just wasted 30mins. of my life, searching for the player-to-player transfer policy.
All I was able to find was something that told me how to see my WD & Dep. history. When I go to that, it shows ZERO for the past 6mos. (... zero for 'Transfers' as well). 6mos. is the max. you can check.
There's no 'progress bar' or any type of indicator to show when this 'player to player' 'bonus' is cleared. Don't you find it odd that NONE of mine has cleared so far? And that I can find zero record of anything.

 

[Dobbler1]

I'm sorry but you need to read the terms and conditions as everything you are complaining about is listed there so basically you have agreed and signed up to them by continuing to play on the site so there is no scam as if you read it you will understand the conditions more.
regards https://888-external-en.custhelp.com/app/home/p/4

Have you read your actual policies? They're like the terms and conditions for pretty much everything online these day, which is to say that they're giant chunks of legalese. They're designed to avoid transparency, and just give you the legal cover to say "we told you".

Here's an actual link that would be relevant... just so everyone is talking about the same thing: https://www.888poker.com/real-money-poker/deposit/bonus-policy/ Congratulations to anyone who reads all of it top to bottom. I think my mortgage agreement was easier to read.

Keep blaming customers though... it's a good corporate look.