Official 888 Poker Support Thread

[888Rep]

I am close to removing the 888 client from my computer forever. I have repeatedly had the software become unusable from freezing when trying to play two tables at once. Support has been unhelpful in the past, so I am not inclined to engage with them again.

I'm a pretty even keeled person normally, but I have become very impatient. Obviously, this sort of frustration doesn't lend to playing one's best poker. It's one thing to tilt from bad luck, it's another from bad software.

The software is good but not sure what you are using to play.
What else have you got open when you are playing?
Regards

 

[Dobbler1]

The software is good but not sure what you are using to play.

Regards

I have five poker clients on my computer and 888 is the only one that gives me consistent issues, so no, the software isn't good sir. It is the objectively worst among it's competitors.

 

[Dobbler1]

The software is good but not sure what you are using to play.
What else have you got open when you are playing?
Regards

I also appreciate you asking "how can I help?"... oh wait, you didn't, you got defensive instead.

 

[888Rep]

I have five poker clients on my computer and 888 is the only one that gives me consistent issues, so no, the software isn't good sir. It is the objectively worst among it's competitors.

How many sites/tables are you playing at the same time?

 

[888Rep]

I also appreciate you asking "how can I help?"... oh wait, you didn't, you got defensive instead.

Why do you think I am asking you questions?

 

[Dobbler1]

How many sites/tables are you playing at the same time?

In past instances, I was playing two tables on 888 only. Today I was playing two tables on 888 and one on pokerstars. Pokerstars was running fine the whole time.

 

[Dobbler1]

Why do you think I am asking you questions?

Nice tone. You're really making a lifetime customer here.

 

[888Rep]

Nice tone. You're really making a lifetime customer here.

Hey there's no tones. I am asking you questions to see if I can help you.

 

[888Rep]

In past instances, I was playing two tables on 888 only. Today I was playing two tables on 888 and one on pokerstars. Pokerstars was running fine the whole time.

What are you using, phone - laptop. desktop?

 

[PuletJelek]

Hello 888Poker...
Accept Indonesian player please...

 

[Dobbler1]

What are you using, phone - laptop. desktop?

A desktop. Look, If you want to go down the rabbit hole to figure out what the problem is, PM me tomorrow, when I might have more patience with you. But I'm telling you that if GGpoker, ACR, pokerstars and partypoker all run consistently well on this computer, and your software doesn't, then it doesn't take a genius to draw some conclusions.

For the record, as someone who's looked after customers my whole life, some version of "I'm sorry to hear you're having problems, how can I help" is the correct approach. "The software is fine, let's find out what's wrong with your computer" is the wrong approach.

 

[888Rep]

A desktop. Look, If you want to go down the rabbit hole to figure out what the problem is, PM me tomorrow, when I might have more patience with you. But I'm telling you that if GGpoker, ACR, pokerstars and partypoker all run consistently well on this computer, and your software doesn't, then it doesn't take a genius to draw some conclusions.

For the record, as someone who's looked after customers my whole life, some version of "I'm sorry to here you're having problems, how can I help" is the correct approach. "The software is fine, let's find out what's wrong with your computer" is the wrong approach.

As far as I can see no one else is complaining about the issues that you are so I am trying to work out whats causing it.
Please contact support@888poker tomorrow and they will advise you.
Have a good evening!

Thanks

 

[888Rep]

Hello 888Poker...
Accept Indonesian player please...

I will get back to you regarding this as I'm not sure.

Thanks

 

[Dobbler1]

As far as I can see no one else is complaining about the issues that you are so I am trying to work out whats causing it.
Please contact support@888poker tomorrow and they will advise you.
Have a good evening!

Thanks

You're not, you're trying to do PR. If you were trying to help me, you'd PM me tomorrow like I asked. Your support, as I had already mentioned, has been useless in the past. I'm done with your company, and I'll gladly repeatedly share my experiences and dissatisfaction. Keep that same customer service attitude and I'm sure you'll do great against your competitors.

 

[Dobbler1]

Funny thing is, if you could have helped me, you might have actually had a customer for life. Instead you chose to go another way.

 

[888Rep]

Hello 888Poker...
Accept Indonesian player please...

Unfortunately, our services are not being offered to players located in Indonesia.

Regards

 

[Dobbler1]

As far as I can see no one else is complaining about the issues that you are so I am trying to work out whats causing it.
Please contact support@888poker tomorrow and they will advise you.
Have a good evening!

Thanks

Perhaps people have tried to use your support and found in unresponsive, so they gave up. If you're going to start with the conclusion that I'm wrong, then it's pretty hard to have a discussion. If you want to entertain the possibility that the problem is your software, then I would entertain the idea that it was something else, as unlikely as that seems to me. Or you could be dismissive of me too. That's an option.

 

[Dobbler1]

For your interest, when I submitted my last support ticket, I received an automated request for hand histories for the times when the problem occurred. I provided them the same day. I waited for a week and got no response. I then emailed again, and received the same automated request for hand history, which I AGAIN Provided the same day, which was responded to with a third request for the same information that had been attached to the previous emails (my email history shows the attachment, so it wasn't that I accidentally didn't attach them). Finally I get the response that they can't find any problem.

Given that, it shouldn't be difficult to imagine why I'm not enthusiastic to engage with your email support system.

 

[888Rep]

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[rodnoy]

@888Rep
hey there! can i ask you in which countries Cardschat (BRONZE) tournaments is available?

 

[888Rep]

@888Rep
hey there! can i ask you in which countries Cardschat (BRONZE) tournaments is available?

Best if you ask the cardschat admin on this query,

Thanks

 

[Poker Orifice]

Could 888 PLEASE remove that ridiculous SPIN thing that comes up when you log in to play Poker. It is the stupidest thing ever. Nobody ever wins anything on it. It takes up time & space. It honestly just makes the site look very cheesy.

 

[888Rep]

Could 888 PLEASE remove that ridiculous SPIN thing that comes up when you log in to play Poker. It is the stupidest thing ever. Nobody ever wins anything on it. It takes up time & space. It honestly just makes the site look very cheesy.

A lot of players would complain big-time if we did that as they wouldn't be able to get tickets for free-rolls etc so can't see them removing it anytime soon but your feedback is noted.

Regards

 

[Atararo14]

Hello, my 888 Poker account is Atararo14, my account was temporarily suspended on Sunday August 28th because I made a withdrawal request, I was asked to send the documents, I sent them on Sunday and my account is still not not open

 

[888Rep]

Hello, my 888 poker account is Atararo14, my account was temporarily suspended on Sunday August 28th because I made a withdrawal request, I was asked to send the documents, I sent them on Sunday and my account is still not not open

It can take up to 72 hours.

Regards