Official 888 Poker Support Thread

[Hootz]

To participate in the $ 200 Daily Freeroll, is there a minimum deposit amount on the website?

Yes it requires a deposit of at least the minimum amount, which is $10 Good luck

 

[Uncloggie]

I just realized, I no longer have any mute sound issues with 888 on PC ! Not sure if it was something in one of the recent updates, or a recent bsplayer update.

However, they still seem to clash - PC starts running really slow and one or the other crashes - usually the bsplayer.

They both seem to use LAV audio decoder , so I guess that may be the trouble.

 

[888Rep]

Got my account blocked soon after i created it, asking for my documents to confirm my identity, i sent em and now waiting more then a week. Do you guys forgot about me?

Poker user name please.

 

[888Rep]

abgvedr

Support will contact you.

 

[inox73]

i have had once up on a time some years ago a Account then i played longer time not now i wanted to play again on 888 and write to Support because i dont have access to my Account but since some Weeks no answer from 888

 

[888Rep]

i have had once up on a time some years ago a Account then i played longer time not now i wanted to play again on 888 and write to Support because i dont have access to my Account but since some Weeks no answer from 888

Poker user name please?

 

[888Rep]

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[puzzlefish]

Ah yes, the mysterious winner of $700k with 42 average games per day and a maximum of 295 games per day. The other two cannot even be found on sharkscope.

 

[888Rep]

Ah yes, the mysterious winner of $700k with 42 average games per day and a maximum of 295 games per day. The other two cannot even be found on sharkscope.

Not sure what you mean but it's simple to block an account on sharkscope and we even have 2 games every day where you can opt in or opt out of sharkscope.

 

[puzzlefish]

Not sure what you mean but it's simple to block an account on sharkscope and we even have 2 games every day where you can opt in or opt out of sharkscope.

I am aware about the opt in/opt out games. Your platform is littered with bots.

 

[KrazyKoo]

888 Should bring back the Frenzy 99c - possibly greatest online tournament in the history of online poker

Also the small sized 5+5 11$ Super Knockout. The 7+3+1 $11 one just doesn't cut it.

 

[fundiver199]

Hi 888 Poker

I have been playing on your site for around 2 years and would like to give you some feedback on the changes to the tournament schedule, which were implemented a few month ago. Overall I think, the new structure is an improvement with less different formats and names for tournaments.

However besides this "cleaning up" of formats, the number of tournaments running throughout the day was also reduced. This actually began even before the big rewamping with tournaments gradually being taken down one by one. The idea behind this apparently is to make the remaining tournaments more popular, so that larger guarantied price pools can be offered.

However when I look through the tournament lobby now, this does not seem to be the net effect. In fact some tournaments now have a smaller guarantied price pool than the similar events, they replaced. So it seems to me, that the rewamped schedule must have cost 888 Poker some lost revenue.

For me personally I like to play 3-4 MTTs at the same time, and if few tournaments are running, this makes me more likely to simply play on another poker site. And apparently I am not the only one, who reacts in this way. So I would like to encourage you to try and go in the opposite direction and add a few more MTTs here and there and see, what this does to the popularity of adjacent MTTs.

Today I received a promotional email about the "classic" series, where there is currently a 5,5$, 44$ and 55$ running. However if you want this to take of as a "brand", that is simply not enough. There need to be a wider span of these running, so maybe add a 2,2$, 3,3$, 11$ and 22$ as well. This is just meant as an example, and something similar can be said for several other formats.

My guess is, that if you slowly start to add more MTTs back in rather than taking them out, you might find, that the existing MTTs will actually then become more popular and not less. These are just my personal observations, which I hope, you will pass on to the person responsible for the MTT schedule on 888 Poker

 

[Rockyfour]

Why did I ask chat support if everything is okay with making a withdraw, and they said everything was okay, and then I try to make a withdraw and all of a sudden I get an email asking to send documents?

IMMEDIATELY after requesting a withdraw.

Is this maybe an angle shoot on the players to try and get people to gamble longer than they normal would of?

Maybe an attempt to exploit people with gambling addictions?

Why is this? Why not send the email saying you need to verify BEFORE someone tries withdrawing?

Why only 2.5seconds after they click withdraw do they get this prompt?

 

[888Rep]

Why did I ask chat support if everything is okay with making a withdraw, and they said everything was okay, and then I try to make a withdraw and all of a sudden I get an email asking to send documents?

IMMEDIATELY after requesting a withdraw.

Is this maybe an angle shoot on the players to try and get people to gamble longer than they normal would of?

Maybe an attempt to exploit people with gambling addictions?

Why is this? Why not send the email saying you need to verify BEFORE someone tries withdrawing?

Why only 2.5seconds after they click withdraw do they get this prompt?

2 departments doing different jobs.
Asking for documents is startdard for everyone but they only ask randomly.

Regards

 

[888Rep]

got any info on the Instagram mission. got a last step popup saying, youve found me. Cant find anthing about it???

Never heard of it, maybe you need to contact support@888poker.com and they should be able to advise you.

Thanks

 

[888Rep]

Hi 888 Poker

I have been playing on your site for around 2 years and would like to give you some feedback on the changes to the tournament schedule, which were implemented a few month ago. Overall I think, the new structure is an improvement with less different formats and names for tournaments.

However besides this "cleaning up" of formats, the number of tournaments running throughout the day was also reduced. This actually began even before the big rewamping with tournaments gradually being taken down one by one. The idea behind this apparently is to make the remaining tournaments more popular, so that larger guarantied price pools can be offered.

However when I look through the tournament lobby now, this does not seem to be the net effect. In fact some tournaments now have a smaller guarantied price pool than the similar events, they replaced. So it seems to me, that the rewamped schedule must have cost 888 Poker some lost revenue.

For me personally I like to play 3-4 MTTs at the same time, and if few tournaments are running, this makes me more likely to simply play on another poker site. And apparently I am not the only one, who reacts in this way. So I would like to encourage you to try and go in the opposite direction and add a few more MTTs here and there and see, what this does to the popularity of adjacent MTTs.

Today I received a promotional email about the "classic" series, where there is currently a 5,5$, 44$ and 55$ running. However if you want this to take of as a "brand", that is simply not enough. There need to be a wider span of these running, so maybe add a 2,2$, 3,3$, 11$ and 22$ as well. This is just meant as an example, and something similar can be said for several other formats.

My guess is, that if you slowly start to add more MTTs back in rather than taking them out, you might find, that the existing MTTs will actually then become more popular and not less. These are just my personal observations, which I hope, you will pass on to the person responsible for the MTT schedule on 888 Poker

Appreciate your feedback which I have sent over to the team.

Thanks

 

[888Rep]

888 Should bring back the Frenzy 99c - possibly greatest online tournament in the history of online poker

Also the small sized 5+5 11$ Super Knockout. The 7+3+1 $11 one just doesn't cut it.

Sent this over for you.

Thanks

 

[19371944]

Snow storm here today so its nice to play 888 poker

 

[fundiver199]

Appreciate your feedback which I have sent over to the team.

That sounds good. Just want to add, that its mainly microstakes MTTs, which are lacking from the schedule now in my opinion. When I started playing on 888 Poker 2 years ago, I deposited 500$, and following reasonable bankroll management I was able to play MTTs with a buyin of up to 5,5$ or the 2,2$ R+A. And back then these events were plentifull.

I just finished an MTT session on 888 Poker, and since I now play somewhat higher, it was not a problem to find enough MTTs to jump into. However had the MTT schedule looked like this, when I started 2 years ago, I would only have been able to play a 2,2$ PKO turbo, and then I would need to wait another 90 minutes for a 2,2$ "deepstack" to begin, and then another 60 minutes for a 5,5$ "classic".

With this MTT schedule its unlikely, I would ever have gotten into playing MTTs on 888 Poker. And I am probably not the only one. Microstakes is where, most people begin their journey, so not offering enough game selection at these limits is likely to hurt a poker site in the long run, since you will simply fail to attract enough new players. These are just my two cents on the subject, which I hope you will also pass along to the team

 

[Rockyfour]

2 departments doing different jobs.
Asking for documents is startdard for everyone but they only ask randomly.

Regards

You don't ask randomly, you ask the SECOND you click withdraw.

Also again, I asked chat support, to make sure that everything was okay to withdraw, they said everything was okay.

Anyways your deflective answer says it all.

Please stop running these little angle shoots to try and exploit people with addictive personalities.

You have profited an extra $120 off me with this tactic, and I am making a complaint with your gaming license after the 8 week period has run out if you don't change how you flag accounts for additional documents.

It's not okay to try and exploit people like that.

 

[888Rep]

You don't ask randomly, you ask the SECOND you click withdraw.

Also again, I asked chat support, to make sure that everything was okay to withdraw, they said everything was okay.

Anyways your deflective answer says it all.

Please stop running these little angle shoots to try and exploit people with addictive personalities.

You have profited an extra $120 off me with this tactic, and I am making a complaint with your gaming license after the 8 week period has run out if you don't change how you flag accounts for additional documents.

It's not okay to try and exploit people like that.

They are obliged to do this checks by governments due to money laundering concerns.
As I said each departments have different agendas so when you asked was it ok to withdraw one department said yes but then when you clicked withdraw is goes into another departments domaine and they have their jobs to do. It might just as one player in fifty so that's what I mean by random.
This is standard and I would advise you to fully read the terms and conditions so you can understand how it works.

Regards

 

[888Rep]

That sounds good. Just want to add, that its mainly microstakes MTTs, which are lacking from the schedule now in my opinion. When I started playing on 888 Poker 2 years ago, I deposited 500$, and following reasonable bankroll management I was able to play MTTs with a buyin of up to 5,5$ or the 2,2$ R+A. And back then these events were plentifull.

I just finished an MTT session on 888 Poker, and since I now play somewhat higher, it was not a problem to find enough MTTs to jump into. However had the MTT schedule looked like this, when I started 2 years ago, I would only have been able to play a 2,2$ PKO turbo, and then I would need to wait another 90 minutes for a 2,2$ "deepstack" to begin, and then another 60 minutes for a 5,5$ "classic".

With this MTT schedule its unlikely, I would ever have gotten into playing MTTs on 888 Poker. And I am probably not the only one. Microstakes is where, most people begin their journey, so not offering enough game selection at these limits is likely to hurt a poker site in the long run, since you will simply fail to attract enough new players. These are just my two cents on the subject, which I hope you will also pass along to the team

The poker managers have been discussing your feedback so check the lobby as I believe they may have made some changes.

Thanks

 

[888Rep]

Hello what is this in the top left corner and what should i do. thanks

it's says (whoohoo you found me, Instagramm mission last step, Send this screenshot)

the message closer

Check the game lobby as it usually says more info click here.

 

[Rockyfour]

They are obliged to do this checks by governments due to money laundering concerns.
As I said each departments have different agendas so when you asked was it ok to withdraw one department said yes but then when you clicked withdraw is goes into another departments domaine and they have their jobs to do. It might just as one player in fifty so that's what I mean by random.
This is standard and I would advise you to fully read the terms and conditions so you can understand how it works.

Regards

Again, you are being dishonest, what happens is a department flags my account for verification, then the automated system, flags my account IMMEDIATELY after I attempt to withdraw my funds.

So the reason you have done this, is obviously to exploit the fact that some people have poor self control, or suffer from some form of gambling addiction.

If you didn't do this, you would just have the person flag my account BEFORE I click withdraw. You wouldn't create a system, that someone manually flags my account for verification, but nobody tells the customer, until AFTER they withdraw.

Again, after the 8 week period, I am making a complaint to your license and explaining to them your angle shoot unless if you guys wanna change this aspect of your system to be less predatory.

You have exploited $120 of rake from me using this method, and probably millions of dollars collectively from all of your customers.

Needs to stop.

 

[Galette71]

Check the game lobby as it usually says more info click here.

This was a popup and it's talk about Instagramm ... i am not able to find the (lobby) off a finished sit and go... ??? since its a popup, i dont think the lobby will talk about that