Official 888 Poker Support Thread

[Suns of Beaches]

Hello rep. The 200$ freerolls do not show up on the App. Its only possible to register on the desktop version. Could you check this with the tech team? This problem was already present months ago, they fixed it but now its present again. I have the filters correct.

 

[888Rep]

Hello rep. The 200$ freerolls do not show up on the app. Its only possible to register on the desktop version. Could you check this with the tech team? This problem was already present months ago, they fixed it but now its present again. I have the filters correct.

Sent over to the tech department to be checked.

Thsnks

 

[Leifhackman]

Originally Posted by Karponaari

I have deposited only on visa. Last week they needed to verify my ID, so I sent all the documents. Just in case I send copy of my driver license, utility bill and visa. They were approved last wednesday. After that I have send multiple emails where I ask what is going on. In the cashier, withrawal history shows that I withdrawed 1600$ and they paid me 151$ and it is still "in process" status. Support don't answer my questions, they send me one email where they said "hope your problem is solved but if not, contact us again". How many times I have to explain same thing over and over before I get an answer? This take too long in my opinion to get my money or even answer from them. My alias is Alfredini13



Originally Posted by Leifhackman

Of course I am not suggesting you would expose any data here. But I believe it would be found valuable information by many to be able to know if the issue was as alarming as it was presented here and if it was really handled and solved properly. Of course, even better if the customer would return to tell himself or herself I think it would be found even more reliable and trustworthy by others. You do understand that if some one comes here and says "I withdrew $1600 and received only $155" it kind of leaves us with a funny feeling? Also, another person trying to withdraw a smaller amount, and when things did not work tried to contact repeatedly the customer service with the end result of having his 888 account closed after being a member for 12 years! I am sure many would find it interesting to know if there people were just scammed or there was some understandable reason and solution to these cases.

But: "Your poker name, please".


No comments on this one? Why could you not explain things at a general level without exposing any information that already has been exposed. For example: This player received only this much because.... ??? Why don't you want to make yourself look like honest and something that can be trusted?

Now I can say it without question marks: No comments in this one. 888poker considers this not worth commenting I guess.

 

[Momentum288]

Hey 888Rep,

may i kindly ask you for your help regarding a withdrawal that i made exacately 1 week ago, but actually is still "pending"?

So far i haven't recieved any messages by staff support, but the necessary documents (id, copy of visa front/back + visa bill + utility bill) were already submitted in advance and verified.

Withdrawal 416840472389 // User: Momentum288

Thanks for your time and effort!

Kind regards

 

[888Rep]

When i play on my Iphone i often see no blinds on my screen. I see who is the dealer so i know who should have the SB en BB, but i donot see the how much the blinds are. Is this a known problem?

I beleive this depends on how many players are at the table but after 3 it definitely shows the blinds.

Regards

 

[888Rep]

My username is "HozyainLesa". I haven't found where to fix this myself. Should I upload ID or wait till DoB is fixed?

Sent this over for you.

Thanks

 

[888Rep]

My username is "HozyainLesa". I haven't found where to fix this myself. Should I upload ID or wait till DoB is fixed?

FYI,

Hi
Player will need to contact operations@888brands.net

Support will not be able to assist with dob changes.

Also, if documents are requested, player will have to provide them accordingly.

Thanks

 

[Suns of Beaches]

Sent over to the tech department to be checked.

Thsnks

Hi again. I now turned all filters off and the said tournaments show. Looks like it was a mistake on my part. Sorry for that.

 

[888Rep]

Hi again. I now turned all filters off and the said tournaments show. Looks like it was a mistake on my part. Sorry for that.

Ah ok, Thanks

 

[888Rep]

Hello,
The 24/7 Freerolls Festival is here!
We’re giving it away with over $100,000 in round-the-clock freerolls at the 888poker tables.
From 10 February through 2 March 2021, players will be able to play in 3 different Made To Celebrate Freerolls.
During this 3-week-period, players are welcome to join our 24/7 extravaganza at any time!

For full information click here,


https://www.888poker.com/magazine/888news/three-ways-play-888pokers-100k-247-freeroll-festival-extravaganza

 

[888Rep]

why this tournament does not appear in the hall in platforma.ro https://www.cardschat.com/forum/car...ker-300-weekly-freeroll-saturdays-2-a-477780/

It is there, check your filtures and click restricted games.

Thanks

 

[robertboz]

no it's not in the lobby it's just the one on February 14 for $ 100

 

[888Rep]

no it's not in the lobby it's just the one on February 14 for $ 100

I see 2 of them there, the 13 feb and the 14 feb but it looks like the filtures are correct on yours but can't understand why they are not showing the games along with a lot of other restricted games.
Please mail support@888poker.com and they will advise you.

 

[robertboz]

[citation = 888Rep; 5946528] I see 2 of them there, February 13th and February 14th, but it seems that the filters are correct for you, but I can't understand why the games don't appear along with many other game restrictions.
Please send an email to support@888poker.com and they will advise. [/ quote]
ok thank you for your help

 

[888Rep]

Can you tell me how long the withdrawal takes? And how is the quality of the software?

https://888.com/help/app/home/p/4/
https://www.888poker.com/real-money-poker/cashout/payment-time-frames/

 

[DizzyDeb717]

Hi.
I just tried to view my tournament history. I click my game history, and as soon as I click on tournament history, it shuts me down completely. I have to open up, and sign in again.
I've tried 3 times now, same thing..

 

[SillentHunterZ]

I just ended second on the 500 fabolous freeroll and got 45$, but i got 45 sport bonus not poker bonus, how comes_?

 

[pjokay]

Found every time I try and open my game history it is crashing the software which is a bugger if your in game!

Noticed for quite awhile the info is wrong on the penny buy satellite. Says rebuys are for 25 mins or about that but its much longer. It's either 60 or 90 mins, cannot remember which.

 

[pjokay]

Hi.
I just tried to view my tournament history. I click my game history, and as soon as I click on tournament history, it shuts me down completely. I have to open up, and sign in again.
I've tried 3 times now, same thing..

Must be a generic thing as keeps happening to me too although got in the other day. Got to remember not to check while playing, can be costly.

 

[Fair]

Having one ticket “ $500 fabulous” but can not register because restricted tournament.
What is that restriction and how join some freeroll tournament

 

[888Rep]

Having one ticket “ $500 fabulous” but can not register because restricted tournament.
What is that restriction and how join some freeroll tournament

The terms and conditions of that promotion are here.

https://www.888poker.com/terms/freerolls-festival/
https://www.888poker.com/poker-promotions/freerolls-festival/

 

[888Rep]

Hi.
I just tried to view my tournament history. I click my game history, and as soon as I click on tournament history, it shuts me down completely. I have to open up, and sign in again.
I've tried 3 times now, same thing..

What device are you using? Phone, laptop etc

 

[888Rep]

im trying to navigate thruogh the page but i cant find the password for the 888$300

Theres no passwords in this thread fyi.

 

[KC69]

I’ve opened a 888Poker account and made a deposit. Then went to play. This is the strangest poker site I’ve ever seen. Big buttons to select what poker game you want to play - no big deal there. Then opens more big buttons to select how many seats at the table and stakes - a little odd but okay fine. You make a selection and instantly opens up a long (up and down like you’re sitting at an end seat) table with nobody except yourself - this is where things really look like BS. There isn’t a list of tables to pick from. You don’t ever see anyone else, no matter how long you wait. There’s never any indication that there’s anyone at all playing on this website.
Phone numbers for help don’t work - “the number you’ve dialled is unavailable”. Emails get an automated response saying to check their frequently asked questions section of a website page. Everything screens wrong.

 

[boyward]

I’ve opened a 888Poker account and made a deposit. Then went to play. This is the strangest poker site I’ve ever seen. Big buttons to select what poker game you want to play - no big deal there. Then opens more big buttons to select how many seats at the table and stakes - a little odd but okay fine. You make a selection and instantly opens up a long (up and down like you’re sitting at an end seat) table with nobody except yourself - this is where things really look like BS. There isn’t a list of tables to pick from. You don’t ever see anyone else, no matter how long you wait. There’s never any indication that there’s anyone at all playing on this website.
Phone numbers for help don’t work - “the number you’ve dialled is unavailable”. Emails get an automated response saying to check their frequently asked questions section of a website page. Everything screens wrong.

I quite like that table layout and never had any issues on 888, only good experiences. Hope you get your matter sorted so you can have fun there too.