After completing an extensive investigation of the players activity we have taken the decision to honor the players claim to his winnings.
As a new poker platform we believe it is essential to maintain the utmost security in our systems for the safety of our players and to conform to the regulatory obligations of our license. It’s not a fast process but ultimately it is the fairest.
We appreciate the patience of the poker community during this process and wish best of luck to you all.
Regards,
BetOnline
This lol crazy.After completing an extensive investigation of the players activity we have taken the decision to honor the players claim to his winnings.
As a new poker platform we believe it is essential to maintain the utmost security in our systems for the safety of our players and to conform to the regulatory obligations of our license. It’s not a fast process but ultimately it is the fairest.
We appreciate the patience of the poker community during this process and wish best of luck to you all.
Regards,
BetOnline
After completing an extensive investigation of the players activity we have taken the decision to honor the players claim to his winnings.
As a new poker platform we believe it is essential to maintain the utmost security in our systems for the safety of our players and to conform to the regulatory obligations of our license. It’s not a fast process but ultimately it is the fairest.
We appreciate the patience of the poker community during this process and wish best of luck to you all.
Regards,
BetOnline
Can we take the banner down now? The one that is bet online banner? Kinda crappy to have that link on CC now.... Can i have a motion?
In fact I would bet $5 (from my FT account, where I can {maybe} still do a p2p transfer , if they ever reopen, and contingent on them reopening) that Greg does not see any money before Xmas.
Is a bet I hope I lose BTW
UPDATE: I just spoke with Tommy on the phone who was the manager in charge of this situation apparently. He seemed like a nice guy and he genuinely cared about what happened. When I logged in this morning I saw I had lost my $1300 tennis bet and asked him about their rollover requirement. He claims, which I really hope is the truth, that even though I recieved no bonuses at all that in order to withdrawal you still have to match the amount of your deposit in sports bets. (Not sure the right way to phrase this as I know nothing about rollovers or sports betting) They did not offer me any kind of compensation and I thought it would be nice if they would at least offer to cover my $1300 sports bet loss in order to try and get me to stay with them but they did not. I am glad I am getting my money atleast but can say I do not think there is any way I would ever play at BetOnline again. I will be requesting my first $15,000 wire today and will give updates in this thread of when I get it.
After completing an extensive investigation of the players activity we have taken the decision to honor the players claim to his winnings.
As a new poker platform we believe it is essential to maintain the utmost security in our systems for the safety of our players and to conform to the regulatory obligations of our license. It’s not a fast process but ultimately it is the fairest.
We appreciate the patience of the poker community during this process and wish best of luck to you all.
Regards,
BetOnline
Okay guys - not saying BOL handled this in the best possible way - but as SOON as Cardschat contacted them on this issue it was immediately resolved in his favor.
And yes - that was BOL who made the post in this thread. That was less than 24 hours after we asked our rep to intervene and see if this could get resolved.
At a minimum Greg's actions were suspicious - any poker site would have frozen the funds and investigated. There should have been better communication with Greg and hopefully going forward they will do better in that area.
The important thing is that they have now done the right thing and giving him access to his funds.